Long line to check in. Priority given to tours with 10 to 20 people. I did not appreciate being cut in line over and over by these people. It's not fair to the other customers to have to wait because these people are not together or organized. It's unacceptable. I was forced to wait and let people cut in line about 7 times. the obnoxious wait alone for them to go over all the passports is enough. Having to then wait additionally because people are not together is ridiculous. I might not fly this airline again just for the inconvenience.
Two coffee mugs I had bought as souvenirs were broken in my bag after I had to check it due to weight restrictions. I also had to re-check in between flights and my bag wasn't transferred for me. Attendant forgot to charge me for checking my bag on the second leg of my flight and found me at the gate so I had to leave the terminal, pay, and go through security again. 0 leg room, definitely not recommended for tall folks and no complimentary beverages.
I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat.
A good airline that is not confused about their market or customer base. No complaints
There is no luggage included with the international fare, but no warning of such until after you book. The website warns that luggage fees are higher if you pay at airport check in.
After we received the confirmation email we tried to cancel the booking but Jetstar does not allow any cancellations, even within 24 hours of booking. If you want preassigned seats they charge a fee for each in your party.
This company is like Frontier in the U.S.
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