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HKG - RDM

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Round-trip
Economy
Hong Kong (HKG)
Bend/Redmond
Fri 8/6
Fri 8/13
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Top 4 airlines serving Hong Kong Intl to Bend/Redmond

Scores according to KAYAK customer reviews

8.7
Japan Airlines
Overall score based on 4,518 reviews
8.9
Boarding
8.6
Comfort
9.0
Crew
8.5
Entertainment
8.4
Food
Airline reviews

Pros: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Cons: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."

Pros: "Simple check in and boarding, right on time."

Cons: "Better food"

Pros: "The flight crew"
Cons: "More space"

Cons: "The food and drinks were sub-par"

Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"

Pros: "Friendly and helpful"

Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"

Pros: "Best airline I have ever flown."

Pros: "Service was excellent."
Cons: "The food could have been a little more mainstream"

Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."

Pros: "Very friendly crew!"

Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."

Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"

Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."

Pros: "This was the best flight I have ever been on. The crew was so friendly."
Cons: "Absolutely no complaints."

Pros: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"

Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."

Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."

Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"

Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"

Pros: "The flight from Jakart to Japan, Japan to Chicago, was not a problem. Although thr food was typical plane food."
Cons: "My brother and his wife had to wait 12 hrs for plane delay,just to hear that AA canceled all flight for that date. The crew told my brother and his wife to wait for another12 hours which is the next morning, for next flight. My brother decided to just take a rental car to KZO, and was going to just take their luggage from the airline, but the AA crew would not let them did so, and was really rude. It was very traumatic experience for the both of them and other passangers of how bad they treated this plane delay/cancellation issue. One passenger with baby was having a panic attack, but nothing was done. So far, no compensation, or apology email has been sent. Will never take this airline anymore. We are done."

Pros: "Food & entertainment"

Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."

Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."

Pros: "Food was great, plenty of room, lots of movies"

Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Cons: "None"

Cons: "Same thing as above"

Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."

Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."

Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"

Pros: "Comfort seat, decent food, polite service"

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."

Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."

Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"

Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Cons: "None"

Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Cons: "Some crew members from Hong Kong better make more effort to improve service skills."

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "Attention given to each passenger by flight crew."

Pros: "Foods are good, crews are good."

Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."

Pros: "Very nice flight attendants. Good meals"

Cons: "Again not enough to padding in seats"

Cons: "Great"

Pros: "The crew was very well mannered."
Cons: "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."

Pros: "For a red eye flight we still got fed a lunch box."

Cons: "The gate is keep changing ... It was 3 times changed."

Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"

Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"

Cons: "Food would have been better."

Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"

Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"

Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."

Pros: "Friendly Crew, good entertainment possibilites."
Cons: "Everything has a plastic holding purse."

Pros: "Plane design was nice"
Cons: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Pros: "Overall great service!"

Pros: "Same again the crew were fab"

Pros: "Everything?"
Cons: "Nothing?"

Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."

Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."

Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."

Pros: "Food was very good and plentiful"

Cons: "Business class luggage came late."

Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."

Cons: "Stupid and unbelievable rules"

Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("

Cons: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."

Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."

Pros: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Cons: "I can't think of anything that was negitive"

Cons: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."

Pros: "Food is really good and you guys also have options for vegetarian people as well."

Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"

Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Pros: "Everything"

Cons: "It was all good"

Pros: "Entertainment"
Cons: "Catering and seating. They ran out of food and drinks"

Pros: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Cons: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."

Pros: "service"
Cons: "asian vegetable meal was uninspired"

Pros: "the flight was very comfortable . the movies were very good."

Pros: "I liked that it was empty and I could lie down."

Pros: "Crew"

Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."

Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."

Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."

Cons: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."

Cons: "not friendly staff delayed and no help. cost me so much did not get anything"

Pros: "Alinda, the stewardess."
Cons: "Too long journey."

Pros: "Boarding on time. Crew was very nice except food option."
Cons: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."

Pros: "Excellent!"

Pros: "Staff was friendly and I was comfortable"
Cons: "Toilet was a bit messy. Menu can be improved"

Pros: "All Excellent. Will fly again."

Pros: "Everything r good & the staff was so nice & helpful I like them soooo much"

Cons: "They didn't let me pray for couple of minutes in the flight. Other non-muslim airlines let us pray in the back. Will not choose this airline of they don't change their policy"

Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."

Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Perfect"
Cons: "Nothing. Flight was amazing"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."

Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Great service"

Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Cons: "Didn’t happen."

Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."

Cons: "The streaming service didn’t work"

Pros: "Great service"

Cons: "Food"

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "In flight food was enjoyable"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "Great food"
Cons: "Sears we're toooo small"

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "Spacious cabins, friendly service"

Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"

Pros: "It was very comfortable"
Cons: "The crew was great"

Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Cons: "1ST CLASS IS WAY OVERRATED Uncomfortable seats, very rude flight attendants they should not be in the service/hospitality industry!"

Pros: "The crew was very nice and helped me with what I needed."

Cons: "Once again.... too much advertisement!!!! I just want to enjoy my vacation."

Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"

Pros: "Kindness of the staff at the airport."
Cons: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."

Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."

Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."

Pros: "Kind crew, smooth flight"

Cons: "The a/c wasn't working. Flight attendants acted annoyed by the people flying, no connectivity to gogo inflight."

Pros: "Upgraded to premium economy, nice seat, overall comfort."
Cons: "Leg rests for our seats didn’t work. Crew said ther was no fix for problem and left it at that. A bit disappointing. Fruit plate was disappointing, but pastry and yogurt was nice. Fruit wasn’t fresh."

Pros: "The crew is so friendly. Perfect landing. Perfect flight!"

Pros: "Friendly, comfortable, and ON-TIME!!"

Cons: "horrible food and poor service and attitude of cabin crew"

Pros: "Nothing"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."

Pros: "Seats"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."

Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."

Pros: "The kind staff made the flight more bearable."
Cons: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."

Pros: "Everything was ok."
Cons: "very little service"

Pros: "Dinner and breakfast very good."
Cons: "Seating was random. I was place between 2 single travelers meanwhile other rows had only one person in them. Eventually I changed seats. But I should have been able to pick seats at check-in or been more spread out."

Pros: "I needed special assistance due to limit of mobility and I have been refused assistance twice"
Cons: "On the top of that my luggage was damaged"

Cons: "Cramped seats, no great snacks"

Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."

Pros: "Flight was as expected, Nothing to report."
Cons: "Seat was fine and of course when the person in from recliner it was no longer fun. And that was on premium economy."

Cons: "Flight delayed by 35 minutes"

Pros: "Very comfortable. Each seat had its own monitor with lots of entertainment options."

Cons: "Missed because of first delay"

Pros: "Long flight, but I really like the 787. Comfortable travel."
Cons: "American airlines mishandled my luggage. Extremely poor communication about status. (I don't know how much all my phone calls to them will end up costing!) Two and a half days later, I have to return to the airport to pick it up. If you travel with AA, pack MORE than essentials in your carry-on! Also it is criminal that they charge extra for aisle seats!"

Pros: "....on time ..."
Cons: ".... all good..."

Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"

Pros: "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
Cons: "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."

Pros: "Nothing"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."

Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."

Pros: "A great flight."
Cons: "Nothing I can think of."

Pros: "Very smooth fast check in"
Cons: "The food"

Cons: "Pre-booked Special meals were not catered to. Could have appreciated more friendly crew."

Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"

Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."

Pros: "Individual entertainment. Wowww!"
Cons: "Seat was a bit tiny. Free food snacks were not quite good."

Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"

Pros: "Pretty average flight and experience overall. Food was as expected. Average flight attendants - no one really stood out, which is odd for an international flight."
Cons: "Premium economy seat didn't decline making this the most uncomfortable and unpremium experience I've had. Sore neck and back. Searching for media such as artist or movie worthless - yields no results, yet the album is included in the listings - I stumbled on it earlier in the flight and wanted to listen to it again. Same search experience on a flight three months ago."

Pros: "Used system wide upgrade to 1st class. Excellent service"
Cons: "bumpy ride"

Cons: "They run out of food in Business Class. Service was the same as in coach."

Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"

Pros: "On time."
Cons: "My aisle had a couple of vets who were just doing the job. Missed several rows during a beverage service. Not bad but nothing special."

Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."

Cons: "I ask many AA customer assistance this question no body help me understand. I buy a seat and a 70$ extra for a premium what does this seat offer , what am I paying 70 $ for"

Pros: "Everything"
Cons: "Nothing"

Pros: "Flight was good,"
Cons: "American (Alaska was a code share) did not tell us which terminal this flight left from. It was a sattelight terminal which required a long slow bus ride. Carrying luggage up and down stairs. The deplaning experience was such I would avoid the only nonstop to our destination."

Cons: "$8 for cheap wine?! Disgusting."

Read more about Japan Airlines
COVID-19 information

Safety measures for airlines flying from Hong Kong to Redmond

Airlines flying from Hong Kong to Redmond have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Redmond

Mandatory masks

Masks required on board, masks provided on flights from Hong Kong to Redmond

Social distancing seating

Middle seats unavailable to book on flights from Hong Kong to Redmond

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hong Kong to Redmond

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