Flights there and back were both delayed but did not receive any notification until at the airport. This caused me to miss appointments. An email would've been nice! In fact Im still not on my return flight because it was delayed so long. They need to better there communication. Also nothing is complimentary on flights... Not even water!
I got an email before dept that flight delayed but no time listed so called and guy said was not delayed but then found out it really was delayed about 6 hrs. Then return flight, did not get email for delayed flight so assumed was on time, drove from Gold Coast to Brisbane extra early and then got to airport to find out flight delayed 4 hrs and missed appt I had for arrival and had to again pay a $50 change fee for my connecting flight. So lost a night at hotel that I paid for plus $100 in change fees with connecting flight and asked Jetstar to comp luggage as they couldn't even do that. Ridiculous. Will not fly them in the future. Be consistent in how you communists delays. Only good thing was plane was clean. Nickel and dime you for everything.
The staff were friendly and generous with the free alcohol.
The free movies were OK.
I appreciated the blanket and pillow for 9.5 hour flight.
Really loved the 64kg bag allowance.
The seats were a bit hard to put back for a sleeping position.
Food was adequate.
On the flight over to Honolulu I paid the extra money fot the extra leg room - definitely worth it. Should have done this for the return flight. Seats 11a & 11b were excellent.
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