A wild adventure through China.
The "flight" was a bus ride that the airline knew nothing about so we had to fend for ourselves and figure out how to get to Shanghai. Took a bus a taxi and then another bus through China speaking no Chinese and not really having any idea of what was going on and if we were going to make our next flight. It took us about 6 hours of travel and headache and the airline didn't cover the taxi or bus charge.
everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.
The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-
The food wasn't good and it was really hard to request the vegetarian option.
One membre of the crew
No veg meal
Price was great - the aircraft was new
food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly
On time arrival; professionalism.
The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full.
Flight was frigid.
I appreciated the food and service from the stewardesses was great. The red embroidered apron was a nice touch.
My luggage was late, and I did not receive it until 24 hours after I landed in Hanoi. This caused a big inconvenience. I had packed my things very carefully, and most of what I needed the first day was in there.
Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end.
was really nice that after i asked they got me a nice seat on emergency exit road which really made my trip much more comfortable.
It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???
The food, the seats, no entertainment. Old school flight!!
By the time the food got to us (and we weren't in the wayyyy back) all that was left was fish! Needless to say, I didn't eat much :(
The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date
Seats should be improved, thicker and more comfortable. Honestly I preferred standing halfway thru the flight . It was like concrete!! Rice was so mushy thought it was mash potatoes at first . Crew was exceptional w their service and the washrooms were kept clean even towards the end of the flight. Very important.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
please send us an email and someone from our team will get back to you promptly.