Delayed 1 hour due to delays in feeling (storm) and slow boarding due to late start of check in given how much paperwork has to be checked these days
AR changed the departure time twice. Then, we were seating at the aircraft for 45 minutes. The meal was a simple muffin and a drink. No entertainment. Very poor service. Sad, considering AR was once among the Top airlines in the world.
Cons: "They dont pick up the phone or answer whatsapp messeges. Sent email advising me to check and it said reservation not found. Tried calling and sending whatsapp message but got no reaponse. Printed all my receipts and hoped my res was valid."
Cons: "They made us fly on the forbidden Boeing 737 MAX! Nos hicieron volar en el Boeing 737 MAX que está prohibido en todo el mundo."
Cons: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Pros: "Prompt. Swift boarding."
Cons: "Smelly bathrooms"
Pros: "Crew and service were friendly. Flight was puntual. Super comfortable"
Pros: "Nice, clean and on time."
Pros: "Everything was excellent for the price I paid."
Cons: "Entertainment options."
Pros: "Yes crew and space was good"
Cons: "A bit desorganizad the lines to board, but it seems part of the culture"
Cons: "They broke both of my luggage and don't recognize a thing!"
Cons: "The flight was changed, then changed back. We didn't get the second notification of the change and we missed our flight. We had to purchase another flight and also had to pay to have other flights rearranged due to the delay. $1500 later, we made it to Buenos Aires."
Pros: "Efficient flight to Buenos Aires. I was seated in row 4 which helped getting off quickly."
Cons: "Better communication from airline staff about how to and where to line up by group to board the flight. Passengers were left confused and didn’t know where to line up since staff was at desk and not easily accessible."
Cons: "Luggage fees are exorbitantly high. No notice of baggage fees when we purchased tickets, and made to check luggage then sent to another counter to find out that 3 bags cost $160 (USD). terrible!!!"
Cons: "Better entertainment for the long flight"
Pros: "I liked nothing about this flight."
Cons: "The flight was terrible. Poor communication from the airline staff about delay and extensive wait to pick up baggage from New York airport. I highly discouraged any traveler from flying with Aerolineas Argentinas. The food was very bad and the airline crew was unprofessional."
Pros: "Seats are to tight, no space for legs, somebody with 1.80 mts and 110 kgs was not comfy at all."
Pros: "La amabilidad de la tripulacion"
Cons: "No hay entretimiento"
Cons: "Renew movies and music in the media center"
Pros: "Seats comfortable, till passenger in front leans all the way back."
Cons: "Pressed call light button. More than 1 hour later, crew noticed it, while serving beverages and simply shut it off without even asking what I needed. With difficulty, I got her attention and asked for her help. Announcement made before descending that seat backs should be up. Person in front of me ignored instructions. Cabin crew walked up aisle so fast she missed that and I could not catch her attention. So, seatback was in my face, a safety hazard, the entire descent. When we left, crew muttered thank you for flying us while she was looking at her phone. Did you ever feel that the cabin crew was totally useless?"
Pros: "We arrive 30 min earlier"
Cons: "Our flight was delayed 4 hours!!!"
Cons: "There was a problem with the lights, but there was barely any communication between the crew and the passengers. We were supposed to take off at 8:20 pm, and at 8:58 pm, the captain informed everyone of an issue with the lights and that it would be 10 more minutes. However, it wasn’t until over 30 minutes later, at 9:29, when the captain said that it was going to be another 10-15 minutes which turned into over one hour because we didn’t end up taking off until 10:46 pm."
Pros: "Staff was excellent"
Cons: "No reason to have dinner at 1:00 am. Just let us sleep. Too much waste with low-quality food and garbage created."
Pros: "Service, food, Argentinian movies"
Cons: "I liked everything"
Cons: "No information about the due of check in. I missed the flight."
Cons: "Late, technical difficulties. Took 5 hrs for a 2 hr flight--unacceptable"
Pros: "Good service and food flight on time"
Cons: "The tiny seat and no much inclination"
Cons: "El cojín del asiento estaba vencido! Se sentía como tener el trasero hundido en un pozo... eso por +8hs... muy poco agradable. Y la comida horrible. Vuelo bastante x AR y nunca me había pasado esto... si se empieza a repetir cambio."
Pros: "We landed safely"
Cons: "Slow deplane...bused to terminal. Poor inflight service."
Pros: "Friendly crew, comfortable seats."
Cons: "The delay of departure."
Pros: "Nice new plane, excellent and friendly crew."
Cons: "Left 20 minuets late for some reason, nobody knows why or ever informed anyone. We all just sat at the gate looking at the airplane."
Pros: "Absolutely nothing"
Cons: "Delays, lack of information provided. No English US customs forms?! Extremely uncomfortable. If possible, never flying this airline again."
Pros: "Beautiful plane. Luggage pick up was very good and fast."
Cons: "At check in the employees were chatting with each other while we waited excesice time in an extremely large and slow moving line. too little space between one seat and the next one."
Pros: "They acomódate my self on emergency seat right away, because I'm very tall and I really appreciated that. Service on board, were very attended at all the time and they tried to do the best with what they have."
Cons: "Blue headphones were not only working improperly (only one was with sound) but also short on stock. Seat was very tight."
Pros: "First time first class. Not expected. Super comfortable."
Pros: "All my avianca flights on this trip have been delayed. The last one was delayed several hours. There was no air conduction on the flight we were stuck on the track for over an hours."
Cons: "Lost in track, delayed, crew was dismissive."
Pros: "the crew was good the plane os modern and good ammenities"
Cons: "the waiting at ezeoza ,was ectremwly long and exausted"
Pros: "It was a good flight, departed on time, landed on time, crew was attentive and responsive, food was as good as a flight food is anywhere else's"
Cons: "Crying children's, however it is not the airline fault"
Pros: "On time, nothing to say"
Cons: "Boarding call whas even erlier than usual"
Cons: "Flight cancelled without giving me a solution for my connection flights. I LOST THEM!"
Pros: "All pretty good. Cheerful helpful staff at counter and on flight. The expected half hour departure delay was communicated one week in advance! Very considerate."
Pros: "Seats were comfortable, plane seemed clean, the atmosphere was calm and quiet, and flight was on time."
Cons: "Food from New York to Argentina was very good. Food from Argentina to New York was a bit stale, coffee was especially poor."
Cons: "not anywhere near enough leg room"
Pros: "We didnt need to change the plane in Rosario."
Cons: "No food was served during the flight. When we arrived to Mendoza restaurnts were closed because it was Sunday afternoon. And we were hungry."
Pros: "Delayed. This airline isn't good. Out of 6 flights, only 1 was on time."
Pros: "Every flight I had with arrow Aerolinas Argentinas was smoothly run, friendly and timely to the best of their ability."
Cons: "Flight was slightly delayed due to weather, but professionally managed and kept to stated times"
Cons: "Services. Food. Movie. no paper in the restrooms"
This flight was canceled and trying to reschedule.
I like the staff! They were friendly. The food was scarce and they took for ever since they start serving it until I got it. Only four flight attendants were distributing it for the entire plane.
It will be better if Latam will love to tell us when they made changes in my itenary. I feel that my itenary was change to however they like instead of how we arrange when I purchase my ticket. I have two elder people with me and i did not like that we have to split to be able to get home. The counter people does not know how fix situation and don't understand reasons.we wanted to board the plabe together as we purchase the ticket. i dont know why my ticket was the itenary the same as when we left to Peru. I feel that what I choose was not acceptable that.my itenary could be change to however Latam wants to do. That is very not nice and not restpetful to my wishes. Please call us for an apology and maybe a refund for all that we have to go to. My bag is also not get the destinatiin to Jfk.
Pros: "The crew was nice and the seat was fine"
Cons: "New seats, internet service and at least water."
Pros: "Crew was nice"
Cons: "I could have been allowed to take an earlier flight and you could offer complimentary beverages"
Pros: "Boarding process was smooth."
Cons: "Didn’t have any options for drinks for purchase. Had one beer for sale and it was room temp"
Pros: "Everything on time. 30 minutes ahead of schudle"
Pros: "The crew was very friendly and attentive."
Pros: "No waiting"
Pros: "all except the food"
Cons: "the food"
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Pros: "Food great"
Cons: "Everything exelente"
Pros: "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Cons: "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Pros: "I liked the person I was sitting next to"
Cons: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Cons: "The check in line had a three hour wait....it was a mad house. Then they told me the flight was boarding at 5:30 for a 6:33 departure, so I got stressed out to get to the gate. We did not board until 6:45 and left at 7:30????"
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Cons: "Three gate changes, the flight was delayed and the luggage was left outside in the rain. Recommend waterproofing when flying with Latam."
Pros: "In-flight entertainment is very good with a good selection of movies and TV shows."
Cons: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Pros: "Friendly staff"
Cons: "Everything was great."
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "Gate crew was very nice and efficient."
Pros: "It was special. Like a special limo"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "more space in coach section, between seats"
Cons: "less space for legs in seats."
Pros: "Convenience on transferring from on plane to the other."
Cons: "The seats were horrible, I could not sleep on my way to Mendoza. No, entertainment and not much leg room."
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Cons: "Delayed by 3 hours"
Pros: "The inflight meal was delicious. I was not expecting so many choices."
Cons: "Mechanical problems go start. And the crew in Orlando did not keep passengers up to date."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Pros: "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Cons: "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Free wine"
Cons: "Seats aren't so comfortable"
Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Latam accomadated my family when we missed our flight by 24 hours because of the computer malfunction of Delta Airlines so that was super awesome of them."
Cons: "Thwy change my airline at the airport in can cun and nobody recognize me that i supose to flight in lan hand they send me in avianca !! Im soo dissapointed and mad ."
Pros: "The flight was great. In flight entertainment through idevice"
Pros: "Entertainment app is really nice which makes the trip enjoyable and cost efficient"
Cons: "Unfortunately, entertainment content is rather dated and limited. A bit newer and varied content would be great for this amenity"
Pros: "Smooth ride no issues, I did not have anything bad to sat - the airport was lovely"
Cons: "Boarding was late and we left late but still got there on time"
Pros: "Smooth ride after boarding, easy to find seats, not an issue"
Cons: "No snacks or anything - boarding took long, they had the passengers line up and then after 15 mins tell us to sit for 15 mins because of something with the plane. I requested a seat but was placed in another seat in a different row and number."