Low season | January |
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High season | May |
Cheapest flight | $133 |
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
Extremely dosappoontined and frustrated. Refused entry to lounge in Detroit despite having Delta AMEX Reserve linked in MyDelta phone app as revommended and also having proof of account. No pillows were available for overnight flight to AMS and breakfast was not served in Delta Comfort.
I liked the screens in the seat headrest with movies to watch. I didn’t like being forced to check my carryon bag and being told there wasn’t room for my bag - when there were 5 bins sitting empty on takeoff. I didn’t like the “I don’t give a fig” attitude of the flight attendants and the delta gate attendants when I asked why they decided to put me out. They gave me a 1800 number to call but I can’t get a live person on the phone. Customer service is non existent. My business must not be that important to them.
Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.
It was not in Delta's control, but when we landed, we ended up parking at the wrong gate, and so everyone was already ready to deplane and had their carryon bags, ready to leave. But we had to sit down and move to the proper gate. This process took over 30 minutes. Again, not Delta's fault - more so on the staff at JFK
Don't waste your money or points on first class. Delta first class is a joke. The seats were rickety, the food was awful, and nothing worked, wifi, my light, the power plug - and it was dirty - the fold out table was gross. For 2-3 hours, tough it out in Economy.
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
My seat had no padding, it was literally plywood with a plastic cover. I could not change seats on my 10 hour flight. My excitement for this trip helped me deal with the pain.
Overall, the flight from Atlanta to Orlando was acceptable, albeit delayed and the typical temperature issue on the plane (hot) which has become somewhat expected. However, the staff at gate B22 for connecting flight DL1562 was disappointing. And to clarify, there were two gentlemen behind the counter — one pleasant and the other, Larry. Without question, Larry should not be in hospitality. My wife and I were first in line and when Larry walked in behind the desk, my wife greeted him with “Hiii Larrry”. And while she can be bubbly at times, and I get that it was late, the conversation morphed as Larry asked if she was drunk. At first I assumed he was joking (still not appropriate) but he was not. Clearly he was having a bad day or maybe just hates his job. In all cases, his behavior was unacceptable and offensive. The only saving grace is that he was equally rude and dismissive to all of the surrounding guests as well—although, I’m not sure if that is a good thing or not.
My flight was completely full. Making me very stressful with people walking around all the time. I believe airlines can do better for entertain people during the flight.
Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
I was refused to used the toilet closes to my seat and had to go to the back of the plane .. it was difficult for me I’m a wheelchair customer
Was a good flight , well served by the flight attendants. Boarding went smoothly, flight was smooth.
Clean and plenty of room for handbaggage. Leg room was cramped compared with the 777 from Frankfurt.
Lady was a bit rude during boarding and I was being nice to her.
Crew was very cooperative and professional. Passenger's first checked in bag should be free.
My seat was broken. WiFi didn’t work. Gate crew at HOU were rude and condescending. Treated all the passengers badly. Bad experience, United.
Not a fan of the diagonal partially enclosed business class seats or how they have to be converted to beds manually by crew. I prefer more isolation and user control for switching to lie flat.
I missed my connecting flight despite requesting a wheelchair and had to wait at the airport for an additional four hours
The First class experience was really good!! Customer service was excellent.
Airlines changed our originally booked flights. Our luggage was completely damaged.
Deplaning time. Having to wait 10 to 25 minutes after boarding to leave the gate. Having to wait 10 minutes to park at the gate to deplane.☹️
No complaints. Good WiFi, great crew and excellent speedy baggage claim
Flight was on time, no drinks served on the two short flights. Comfortable seats.
This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.
3 hours late. Second consecutive time this month that a flight from DFW was delayed 3+ hours.
I was bumped to first class so I got some food. It was OK. Entertainment is whatever you bring with you since there are no seatback screens.
Dallas Hub. American taking ownership for their screwups instead of blaming their contractors and customers, trading their people, their call in service, reservation agents and their ticketing process. Make sure wheelchairs are available especially when the request is in their record.