Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre.
Food and seats
Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable.
Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable.
Crew was friendly and plane was comfortable.
There were no free food or beverage options.
Crew. Entertainment. Food. Leg room was a bit longer than usual.
Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?
The only thing I liked was that I landed safely in Brussels.
It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on
It was quick and smooth. Snack provided. Baggage arrived quickly.
I liked that if I asked for something the crew would get to me rapidly. Extra leg room.
Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!
At least Lufthansa has a little bit more leg room.
Courteous and friendly staff - did enjoy my gluten free meal
Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!
Low engine noise and vibrations. Temperatures were comfortable
Seat back stuck and wouldn't recline. 11 hours sitting upright not comfortable at all. Noisy children
Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport.
Everything is just done way better than all the other airlines flying to Europe from America !!!
The Bus carried all passengers to the plane . There was No help or assistance available for Handicapped passengers We had to climb the stairs. The person in front of me had Only one leg to stand on and was using crutches to climb the stairs This was like a survival of the fittest test and a horrible Experience. The Airline should provide assistance at the Boarding stairs.
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