Pros: "The plane was great"
Cons: "Service was not great and one of the flight attendants was very rude and not friendly at all."
Pros: "The crew was amazing"
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Cons: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Cons: "The main economy seats were far too narrow."
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "No food on board and we were hungry"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "Crew was friendly and graciously got the hot tea I wanted."
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "comfortable flight"
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Cons: "I was placed on an earlier flight as soon as I arrived at the Portland airport. The flight was full, there was no room for my bag in the overhead bins. The bag was checked, not to just Seattle but all the way to Venice. Well, surprise, surprise, the bag was lost on the way to Venice. KLM does not allow enough time in Amsterdam for luggage to make a connecting flight."
Pros: "Snacks, drink, and spacious leg room in emergency exit row. Friendly and helpful crew."
Cons: "No entertainment"
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Cons: "My mother spent the entire day in the airport while they rescheduled the flight 4 times. Delta still hasn't contacted me or sent me the voucher that was promised."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "The crew and overhead storage."
Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."
Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Cons: "luggage did not arrive same time with me and not the same airport"
Pros: "Short and nice flight"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Pros: "Fast and very friendly staff."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "On time, courteous"
Pros: "I was on a 3 seat side at the window. I was lucky to get seatmates who were friendly and helpful. The crew was great, and very friendly."
Cons: "I love that the flight was cold, but if you get easily, you might want a light jacket or blanket!"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Pros: "Food was Ok and the stees heled Out"
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "The in flight entertainment was great with live tv and a assortment of current movies to chose from."
Cons: "Nothing at all"
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Pros: "I enjoyed the entertainment and crew"
Cons: "Boarding was way too long"
Pros: "on time"
Pros: "awesome crew"
Cons: "better breakfast"
Pros: "The crew was great!"
Cons: "Entreteinment. More room in the plain"
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "Excellent crew (not bossy, obnoxious and officious like UA), on-time, easy boarding."
Cons: "Nothing. This was an excellent flight."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)"
Cons: "Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market."
Pros: "Never even made it on this flight because the first flight was ruined and delayed severely"
Cons: "The fact that my travel plans were entirely derailed and I had to book with another airline"
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "Arrived early."
Cons: "Lack of professionalism, and exceptionally rude attendants on staff. No where close to on par with international standards from start to finish. AA desperately needs to improve their training and motivation programs for their staff."
Pros: "New plane layout was noticeably roomy."
Cons: "Still old seats, butt very uncomfortable"
Pros: "Very comfortable, fast, nice staff"
Cons: "They didn’t offer a snack!"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Cons: "No one knew what was going on. We boarded late, then sat there for 40 minutes with no communication, then we had to de-plane. But they couldn't get the jet way to work, so it took forever."
Pros: "Easy on getting the boarding pass"
Cons: "Bit crowded, flight too full"
Cons: "The plane was delayed almost two hours and we had to deplane about a 3 minute walk to the airport in the rain. What I’ve come to expect from American Airlines unfortunately"
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Cons: "I purchased a WiFi pass and the WiFi did not work. Since the airplane does not have individual TV’s on each seat, it makes it for a very long flight. I also did not like that the passengers had to take a bus to the airplane and we’re shoved like sardines in a can in 95 degree weather."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."
Pros: "My flights were booked through British Airways, but these segments were operated by American. Dallas to LAX was on an Airbus 321. Entertainment options were very good (although not as diverse as on British Airways). Food was okay. The crew was very pleasant."
Cons: "Small Airbus models (319 and 321) have noisy engines and noisy hydraulics, and they create an annoying amount of white noise in the passenger cabin."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "On time. Jet rather than a turbo-prop plane. Quick flight."
Cons: "Somewhat haphazard boarding. Not even a cookie for a snack."
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Cons: "Seat space very narrow and uncomfortable seats"
Cons: "AC didn't work and no beverage service or WiFi"
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Cons: "Unexplained 45-minute delay on second flight."
Cons: "Plane was late because of malfunctioning jetway"
Cons: "Flight has to stop over to refuel (unplanned on a "non-stop" flight). TV entertainment was bad, inappropropriate and boring. Personal entertainment monitor did not work for the first leg of the flight. Got to final destination 2hrs after schedule. No food for international flight, even considering an additional 2hrs on top of the 6.5 hr flight."
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Pros: "Very good , fare price and nice flight"
Pros: "Departed on time arrived a little early"
Cons: "Seats were not as comfortable as other flights I've been on."
Pros: "Staff werected all very helpful and and pleasant. Pilot navigated a smooth line."
Cons: "Nothing stands out"
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "prop plane small, noise, shaky no problem. Great connection, plane was not full."
Pros: "Scenery is awesome: various mountains, including snowy peaks, up close. Great views of Lima and Cusco from high above."
Cons: "Flight was delayed by an hour, but surprisingly made a good time, just slightly late in Cusco."
Cons: "No entertainment on the flight at all."
Pros: "No complaints. No food or entertainment to rate the flight on, but sleeping was good and the book I brought from home filled the time."