Pros: "Quick boarding"
Cons: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Cons: "It was a Great flight. I always enjoy flying Delta"
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Pros: "Nice Airbus plane. Due to thunderstorm in Dallas, pilot not able to leave DAL to come to fly the plane in LAX on time. We delayed around 45 minutes. Otherwise, crews were professional and efficient. Excellent movies choices."
Cons: "Boarding announcement in SFO was bad. No one can hear what the agent announced. Random sequence of boarding with confusion. In LAX, we supposed to go to a different terminal by a bus. There is no guidance out of gate to assist passengers that transfer to get on the right gate on the right bus. In AUS, there is not any announcement for luggage belt. An announcement would be helpful to new arrivals to this airport."
8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again.
Pros: "The incoming flight was late, but we still made it to Durango on time."
Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Cons: "Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?"
Cons: "2 hours late stuck on the plane. Service was not that great"
Cons: "Be on time. We missed connection flight due to departure delay"
Cons: "The flight was full. We waited for wheelchair assistance that never arrived until we got to the gate for boarding, after already doing a 20 minute walk to the gate. The crew was snippy and unfriendly. Two lavatories were out of order from the get-go which should have been detected before leaving."
Cons: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Cons: "Food was payable so should not even be a criteria here We had to collect our luggage coming from portugal to check them in Again in Miami. Really a burden. After 20 hours flying this was really annoying. Again Iberia saving money at the cost of clients"
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Cons: "There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying"
Cons: "On time yes. Every seat sold. Overhead baggage full had to check luggage. Dinner time flight no food. No beer."
Pros: "Boarding was fairly fast and the the flight was on time."
Cons: "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."
Pros: "No complaints about the flight or the crew."
Cons: "Delayed repeatedly. 3 hours behind schedule and no clear explanation was offered."
Pros: "Sat at exit window, extra leg room. Crew was attentive."
Pros: "Staff was helpful but on board and at the airport"
Cons: "Cleaner and more modern seats. Look run down"
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Pros: "I enjoyed purchasing a full fare first class ticket for my vacation"
Cons: "I didn’t like being bumped off my flight and being placed on a later flight in coach section. No refund for lesser service."
Cons: "My flight was missed due to being in TSA and the flight leaving 7 minutes early without my knowledge. Had to reschedule to a later flight and totally messed up my plans"
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Pros: "They boarded passengers quick and accommodate passengers with babies to available open seats."
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Pros: "The flight was cheap!"
Cons: "The flight was cheap... Meaning you even have to pay for a drink. They didn't even offer water and in the winter it is incredibly dry. I also almost paid 50 dollars for a carry-on that I was entitled to. Luckily I called to confirm that I've personal item is included."
Pros: "The roomy seats"
Cons: "No tv in headrest and flight attendants were not very friendly"
Pros: "Newer plane, clean on time"
Cons: "You have to pay for everything but good option for short drips"
Pros: "The crew was fine"
Cons: "Everything was bad, even the price. The chairs are uncomfortable, there’s no entertainment, no free food/snack. People may say you get what you pay for but actually you pay more and you get less. It’s just the worst airplane ever."
Cons: "I was running late and the proper at ticketing wouldn't even let me check in because they said it was too late. Said it would be at least the next day before next flight. Wouldn't help get me on another airline and wouldn't refund any money. Very poor service. I know I was late, but still 45 min till departure and know one even raised a finger to help. Then I had to pay full price at another airline to get a ticket."
Pros: "Pretty much on time"
Cons: "Completely MISLEADING advertized price. You are FORCED to pay another 30-40 dollars EACH way PLUS $50 EACH way for a single carry on if iit needs to go overhead. Checked lugguage also costs. My “200 dollar” ticket ended up costing practically $400! This is what NYers call a “old-school-42nd-Street-hustle.” Then the flight attendants seem dismayed when no one wants to sign up for frequent flier miles. Work on marketing to masochists. They are the only people who would tolerate this abuse."
Pros: "Ease of boarding, and the fact that we took of 30 minutes late and still landed just about on time"
Cons: "Seats are a bit hard and don’t recline at all"
Pros: "On return flight to Denver Spirit switched gates from A19 to A18 as I recall but there were no texts or emails sent to my phone and the large TV set behind the gate person was off- why couldn’t they hang up a sign I stood in line for an hour with over 300 people in wrong line"
Cons: "See above - you could not here the gate announcement over the crowd noise I will I will Never fly Spirit again !!!! You get what you pay cheap fare cheap customer service"
Cons: "Spirit’ kiosk bag check is a waste of travelers’ time. Takes agent just as long to process—plus waiting in line a second time"
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Pros: "The crew on the flight was awesome everybody was friendly and amazing"
Pros: "Direct flight to O’Hare that was on time."
Cons: "$45 carry on fee EACH WAY is outrageous Seats are super uncomfortable and don’t recline. Flights over 4 hours would be completely insane and tortuous The whole point in booking a discount airliner is to save money but when they hit you with $90 in carryon fees you might as well fly with a better airline."
Pros: "It was a short flight, but it was clean, and friendly"
Cons: "The personal item should be larger"
Cons: "I wish Spirit would be more environmentally conscious and stop using styrofoam cups, plus in general strive to reduce the amount of waste produced in their food service."
Pros: "I felt like this is a scam by spirit because they can get people who don't regularly fly and not give them a break to add extra $ to fill up the empty flights it cost me an extra $100.00"
Cons: "The fact that they did not give me a break with 40 min to get on my plain"
Pros: "Boarding and timely departure"
Cons: "Seats. They don't recline and my knees were into the back of the seat in front of me and I'm only 5'11". I won't fly spirit again because of the seating, very uncomfortable."
Pros: "The crew was wonderful but I am sure they are used to disgruntled customers"
Cons: "Horribly blindsided by paying for a carryon. You pay more for a carryon than checked baggage. Absolutely no comforts. The seats are terrible- no cushioning, no space between seats, and none of the seats recline. You have to pay for everything including water."