Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Crew was great, comfort+ definitely has more leg room."
Cons: "Beer not guaranteed on flight for Delta comfort plus."
Pros: "Crew professionalism."
Cons: "Late flight. Unacceptable"
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "Fact that there’s a flight available to get me-from a to b, Crew were friendly-great, cabins clean."
Cons: "Expensive, Delayed flight, unable to hear and understand boarding announcements, No WiFi, and a magazine that caters to the top 5% of passengers. Then to top it off a lost bag and over 2.0 hours spent either on hold or awaiting a call back to resolve issues with my last bag-totally unacceptable"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Cons: "They might have had a pilot so the flight didn’t take off 6 hours late. Missed all my connections. Trying it again today."
Cons: "Late boarding. Slow de-boarding."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Cons: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Pros: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Cons: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Cons: "Not much- pretty great flight"
Pros: "The flight attendants were terrific. The food was marginal in business class"
Pros: "Everything but the consistent delay"
Cons: "2 hour delay and it being the last flight out of LAX."
Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Cons: "I couldnt check in online and reserve my seats"
Pros: "Punctual departures. Adequate overheard space."
Cons: "Food was mediocre for a 5-6 hour flight. I expected a little bit more."
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Cons: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "Fast and very friendly staff."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "Missed connection"
Pros: "Service in the flight !!"
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "Great helpful happy staff, made you feel welcome. Good atmosphere and peaceful. Food excellent."
Cons: "On transatlantic flight , seats comfortable but inadequate recline for a night flight and no footrest."
Cons: "You lost our luggage. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
It was fine. I didn't love the food but it was at least a real attempt at serving a meal, unlike my earlier flight from Nashville to Dallas.
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Cons: "The baggage claim took forever. And the flight was late."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "Trip went smoothly"
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "great trip and crew"
Pros: "great trip and crew"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "The seats were quite comfortable."
Cons: "My bags didn’t make any legs of the trip. AA should allow downloading the app on the airplane."
Cons: "Flight was delayed"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Cons: "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"
Cons: "Very old plane. Seats uncomfortable. Miserable. Would never fly them again. This was an American Airlines flight through British Airlines."
Pros: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Pros: "It was a short flight to begin with but due to winds it was delayed."
Cons: "Due to bumpy air nothing but water was handed out to cabin passengers. 1st class managed tho. We were asked to stay seated almost the entire flight, although people still went to restroom as needed. After a late night it would have been nice for a little bite to eat. But apparently mother nature thought otherwise."
Pros: "It was great."
Cons: "Everything was good."
Cons: "Delays, delays and more delays. 3 gate changes and finally on an old plane. Avoid if you can. Only good thing about it, it was bringing me home"
Pros: "We missed the flight due to parking difficulty We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm I requested a flight change or refund But neither refused Please help us to get refund or credit for the next flight Sudath Edirisuriya 916-751-8219"
Cons: "Please provide help to us"
Cons: "Terribly uncomfortable seats"
Pros: "I got back on time and smooth flight!"
Cons: "Recliner sitting"
Pros: "No crew interactions"
Cons: "Honestly, this was the cheapest, dirtiest and most uncomfortable flight I have ever been on. Charges for everything, evev carry on bags; no inflight service, not even a glass of water or peanuts offered, no inflight TV, movie, etc. Bathroom filthy, NO padding to the seats at all. Horrible!"
Cons: "Very nice. Smooth. Fast"
Cons: "Thanks , perfect , not a thing"
Pros: "Good service"
Cons: "Entertainment and better seats"
Cons: "Entertainment on long flight"
Pros: "The crew was very friendly"
Cons: "If snacks and drinks did not cost any money"
Pros: "Overall a quick flight crew was great always picking up trash it was clean."
Cons: "Only thing I hate and probably will never fly frontier again checking my bag was 50$ and the seats are absolutely uncomfortable I will pay a little more and fly with someone else everytime I fly because after bags it’s not worth it"
Pros: "I like that the plane was on time departure from Ontario in arrival and also on departure from Orlando to Ontario"
Cons: "Some type of entertainment on the plane"
Cons: "Nothing . Nothing at all . Considering I didn’t have to drive, ride a bus , or train . And can get from one side of the country to the other in the time it takes me to get half way through a work day. I’d say any small inconvenience is still well worth the price. And hats off for the TSA . Well done"
Pros: "Inexpensive fare. CLEAR and TSA-PreCheck for security screening a big help at very busy Denver airport."
Cons: "Bag check is expensive at $40/per. Nickel and dime passengers for everything. Fare was cheap so I guess it was worth it. Online check-in was a big pain, since Frontier had incorrect/missing information (name-was that Kayak's fault or Frontier? I don't know.). When I attempted to correct it, they changed my fare to full price. Allowed check-in to timeout and eventually successfully completed without corrections so that fare was unchanged."
Pros: "Boarding in zone one"
Cons: "2nd most hated airline behind Spirit - they charge extra for EVERYTHING!!! Seats are hard & don’t reclibe unless you pay $20 more. Will NEVER fly them again!!!!"
Pros: "None of the self check in stations was working so there’s one very long line to check in with attendants. No effort by staff to get passengers with current flights to get to front of line. Had to convince staff that small women’s pack was a purse and not a 2nd bag to be checked in for $50. Woman in front of me had a more traditional large purse and encountered no problems."
Pros: "Easy check in"
Cons: "Hard to find my gate"
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Pros: "The roomy seats"
Cons: "No tv in headrest and flight attendants were not very friendly"
Pros: "Crew had a comic sense that was fun"
Cons: "Bag was not marked properly in Knoxville to transfer in Denver. still waiting for arrival info in Fresno"
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Cons: "We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful"
Pros: "Clean smooth flight and nice crew"
Cons: "Rude woman at check in counter"
Cons: "You have to pay for the carry on and seats."
Cons: "The plane was over an hour late and they lost our luggage. I understand things happen it was not that big of deal but the lady in Syracuse was unfriendly and acted like she could care less. We ended up going to a wedding in our shorts and flip flops because we had no clothes and not enough time to purchase any. Our bag was delivered about 1am. The customer service was really pathetic. Not even an I'm sorry this happened."
Pros: "a bit better, the flight was only half full so it made the experience more enjoyable overall."
Cons: "Kinda annoying they are always trying to upsell."
Pros: "Nothing was 2 hrs late"
Cons: "Was 2 hrs late"
Pros: "The flight itself was fine"
Cons: "I used to love frontier but now everything from baggage policies to checking in feel like a huge hassle"
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Cons: "you should be arrested for those seats"
Pros: "The fabulous front row seats!"
Pros: "Comfort seating is spacious."
Cons: "Doesn’t make sense to charge for water."
Pros: "Nothing positive"
Cons: "I wasn't allowed to board because they closed the flight. I didn't realize you have to pay an additional fee to get your seat assignement to even get on the flight. I've been delayed a full 24hrs. That on top of $40 fee to have my carry on. At this point, my $175 plane ticket has ballooned to almost $245 which is more expensive than other flights where they treat you like a human being. F this company."
Pros: "on time"
Cons: "ridiculous how much they charge for a carry-on and checked bag, and to choose a seat; I wish the seats could tilt back; the flight was not that cheap for the things I listed"
Pros: "The crew and their good nature under difficult circumstances were the only bright spot in an otherwise very disappointing experience."
Cons: "Unacceptable to have to pay $45 for a carry-on, especially with no advance warning about this charge. Also insulting that water was the only free refreshment, with charges for everything else. The 3-hour delay was in part due to bad weather, but at least 1 hour was due to taxiing out, then holding for recalculating the route, then returning to the gate where it took an additional 30 minutes for the fuel truck to arrive."
Pros: "Ease of getting on the flight. Notification of flight delays"
Cons: "Not being able to print suitcase tags. Having to print out boarding passes. Seats not able to recline. Having to pay extra to choose a seat"
Cons: "My flight was cancelled for two days I missed two days of work then my flight was re-scheduled only to have it delayed again missing a 3rd day of work I was stranded in an airport for 24 hours with no compensation the airline said it wasn't their fault, there was no care or concedrn on their part."
Pros: "Smooth ride no bumps or interupptions. Got me home safe and on time . Thank you again definitely flying with you again"
Cons: "Worst seats in airline history! Had to pay for carry on checked and my water. That's right not even a drink. NEVER AGAIN FRONTIER"
Cons: "pay for tea-never!!!! I got hot water instead- next time I'll bring a tea bag..No other airline has asked me to remain thirsty for a flight of 4 hours. Add getting on and off the plane and to the gates and baggage claim and you are without anything to drink for 6 hours or more.... Pay for water is above and beyond. Some people arrive late and literally have to run to their plane. Hydration is a huge factor in maintaining a good outlook, being able to think clearly, and maintaining ones health-avoiding blood clots etc. . For safety reasons, please offer water! This should be poured and not in individual plastic bottles which are dangerous and polluting."
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Pros: "Delayed 2 times now. And still waiting!! "Still Waiting" should be frontiers new slogan. Denvers worst flights are on Frontier"
Cons: "Frontier all together"
Pros: "Even though we had to wait for the flight crew to arrive due to a last minute change in flight crew, they were all very cheerful and accommodating. Also, flight got in on time even after having to wait for flight crew to be called and come to airport from their hotel. Plane was newer, nice and clean."
Pros: "Boarding announcements were clear, the process was prompt and friendly! Inflight crew were so efficient!"
Cons: "Baggage for 2 pieces of luggage $75.00 then a gimmicky Visa card to earn miles not cost effective"
Cons: "Horrendous delays coupled with a lack of customer service around the delays. The frontier fate agent basically bailed once he knew the delay was going to hit and didn't come back for 5 hours. The frontier customer service reps on the phone couldn't even tell the flight was delayed 6 hours. The crew and pilot didn't show up on time despite the delay. Incredible..."
Pros: "the crew made the best of a miserable corporate policy; the baggage arrived - 45 minutes after landing."
Cons: "2.0 hours late boarding; boarded 2x; lousy information; surly condescending station manager; insane baggage counter hours; no connection information in flight despite airline full responsibility for everyone on the plane being behind schedule.; connecting flight still at gate when 10 people tried to board and were not given access until a near riot occurred; no one seemed care at all. A woman with 5 week old child, a senior citizen with a cane, a woman recovering form surgery all RAN from gate to the other (about 1/2 miles) only to be told they were too late, the terminal door was closed. Only after pounding on the door, cajoling the customer service people 10 feet away and telling 50 others waiting in the service area did the door open!"
Cons: "Waiting on the runway. Bumpy ride"