Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Super comfortable and inflight entertainment was amazing"
Cons: "A/C was not working well, cabin was too warm and stuffy. Long delay on take off. Can not hear and understand pilot through PA system."
Cons: "Middle seat, last row. In a full flight, and the passenger in fronf reclines, its difficult to watch monitor, eat, or move"
Pros: "On time"
Cons: "Flight attendants not friendly"
Cons: "Cheerless stewards could perk up."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Good snacks. Nice crew. Nice seats."
Cons: "Pay WiFi? JetBlue does it for free.."
Pros: "The FA’s and pilot"
Cons: "I love the flight becayse it was smooth sailing and delta is always choice."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "They changed the gate twice on me and by the time I got to the correct one, the flight had already left."
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Good movie choices"
Cons: "Too cramped. No leg room"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "great flight - easy and quick as always"
Cons: "the power on the plane didn't work and there was no entertainment"
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "Nice crew. Clean cabin."
Cons: "My outlet didn't work and it made it impossible to make the most of the internet I purchased."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Cons: "I was starving because of my short connection time and couldn't have lunch - wanted to eat something solid and they just had boxes with fruits and cheese."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "I liked the service. It was incredible."
Cons: "I did not like the delay or the continued delay on the runway"
Pros: "Seat was comfortable, easy access to entertainment, charging station at the chair, staff made accommodation for vegetarian meal"
Cons: "Maybe this is a China issue and not the airline but I wasn't able to bring an unopened bottle of water that I purchased in the security area. This made the 10 hour flight very uncomfortable as I went hours without water. Also, use of iPad for reading books wasn't allowed after the flight was established, I'm not sure who came up with these regulations but after spending a month on various flights in Asia, this was the only flight where I encountered these issues. Also, there was no vegetarian option in economy. Fortunatly, the staff brought a left over dinner from business class but I find it hard to believe that flight to the US would not have a vegetarian option."
Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "The landing experience."
Cons: "The organization of serving meals."
Cons: "Second flight was sold out and it was hot inside the plane the entire time."
Pros: "Sadly, nothing"
Cons: "Big bulky guy next to me insisted on using all of the armrest, all the time. Crew only greeted white passengers with a smile - which is something I'm noticing in many Delta flights (don't see that happen on Virgin or Alaska) I could see the luggage handlers throwing each bag onto the conveyor belt like they had a personal vendetta against each bag. They made an extra effort to toss each bag IN THE AIR so it lands with a thud. Seriously apalling!"
Cons: "Plane was too hot!! Ac nor working !"
Pros: "Nicole and I really like the Economy Plus seating with the extra legroom. It is a good compromise between sitting in cramped Economy seating and spending way too much money in Business Class."
Cons: "I wish that the Seattle Tacoma Airport has an Admiral's Club Lounge. Actually, I might as well fess up... I wish that EVERY airport had an Admiral's Club Lounge. I also wish it would be possible to "gift" miles to family members. I would love to have my son and daughter-in-law take advantage of my miles to go on a honeymoon."
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "I was moved up to seat 9E from 16E move leg room makes a difference"
Cons: "I had started a movie on the earlier flight but I could not finish it because it was not offered on this flight"
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Pros: "The plane was uneventful. The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband."
Cons: "The AA crew and employees at DFW were rude, unhelpful, uncaring, and showed extreme disrespect to my disabled Veteran husband. We will NEVER visit DFW again. We were treated with disrespect and rudeness. My new name for this airline is UNAMERICAN AIRLINES."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Pros: "Because American Air had to change a light bulb on the plane in Lisbon, which took a couple of hours, we barely made our connecting fligh. We ran from customers TSA to the other end of Philly airport."
Cons: "Another airline."
Pros: "nice entertainment when you use the AA app."
Cons: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Cons: "Everything. My first leg of this trip was the worst flight I had ever been on and this leg lived up to that standard"
Pros: "The attendant in first class was really good at his job. The rest seemed a bit lost"
Cons: "The food. The "lasagna" looked and tasted like it came from chef boyardee can"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "- entertainment - smooth boarding"
Cons: "- very small airplane for a 6 hour flight - no comfort seats"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Convenient times for my travel needs"
Cons: "There are 9 boarding groups some of which have no one in them. I don't understand why. Seats don't have screens for entertainment so you have to use your own device to. Make sure you have extra batteries since there is no power to charge on board."
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Cons: "But the second plane was worse.... no video screens of any kind, no charging of any kind, no headrests, chairs were stiff and uncomfortable. You can stream shows on their wifi (free) but only if you have a charged smartphone or tablet, otherwise you're SOL. 2 bathrooms for the main cabin on a 6 hour flight"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "Was on time."
Cons: "Not eventful."
Pros: "The flight crew were amazing!"
Cons: "Gaye agent refused to let me take my medically necessary medical equipment and meds on board. She refused to look at my Dr note that TSA had no problems with after screening. It was humiliating and horrible!! I have a video ad well as statements on the flight from other passengers regarding how she treated me it was horrible!!"
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Smooth flight, pilots were friendly. It was a nice flight"
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Pros: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Cons: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The captain announced that the flight crew exceeded 9 work hour per day due to the takeoff delay so the passengers were forced to sit and wait in a stuffy stationary aircraft for 2 hours prior to takeoff until a different crew could arrive to service the flight."
Pros: "I liked nothing."
Cons: "We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach."
Pros: "The pilot was charming, and really hugged Mt. Rainier on the way in - Made for an incredible view in the moonlight!"
Pros: "I got home"
Cons: "No tvs"
Cons: "They cancelled the flight and put me to fly the next day"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "See above comments"
Cons: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Pros: "Crew was apologetic"
Cons: "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
Pros: "Was called ahead of time to e alerted to flight delay. But I'm still never flying American again due to the rudeness of the crew."
Cons: "We're asked at the gate to measure our luggage. We did, and while it fit, the material of the bag made it look bulky (but upon touch, it was clearly not a full bag). When we said that it fit; the woman literally just scoffed, said "no" rudely, and walked away. We were polite, so why the rudeness?!! Never again AA."
Cons: "Gave away my prepaid seat with no warning, preventing me from sitting in the seat I paid for with my Fiancée."
Cons: "Everything was great beside the flight price. Besides that it was EXCELLENT!"
Pros: "Crew was about the only plus!"
Cons: "Always late, delayed or Cancelled!!! What a joke and buy the time you pay for badges and slightly more comfortable seats, so NOT a bargain!! Rock Hard, Lawn chair seats without recline...really!! That is just cruel! I am done with Frontier!"
Cons: "Service was the worst. The poor training of the staff, is clearly a result of poor commitment by the company to provide good customer service."
Cons: "I just don't like being charged $40 on top of the fare to bring a carryon bag that fits above seat, this should be included in price and still have reasonable air fare. I chose this flight because of the fare then got hit with the extra charge for my carryon and we did not even get any pretzels or chips to snack on either for free. You have to buys snacks, not even a complimentarty snack, so because of this I will most likely choose to fly Frontier Airlines anymore. The flight was great though. Very efficient and timely and the Pilot was fantastic in his take off and landings. Very smooth."
Cons: "DID NOT like having to wait in Denver airport for the scheduled 9 hour layover and then delayed for another 1.5 hour for a total of 10+ hours. DID NOT like getting lured into a great schedule in March and then in May you cancelled the flight and we had a 9 + hour layover. TERRIBLE. Will never fly with Frontier again. :("
Pros: "* Good leg room at my seat * Though the check-in line was very long, the curbside check-in attendant was courteous, professional, and very efficient."
Cons: "* Long line for check in * Flight 137 from Denver to Seattle was almost two hours late * seats on airplane don't recline and there is not an adjustable headrest to hold my head in place * The flight attendant wouldn't let me put my paid-for carry-on luggage in the overhead bin above our seats (we were sitting in row 2, seats A,B, C). She said they were reserved for row 1. So I had to place our paid-for carry-on baggage in the overhead bins above row 4. * no movie or even reading material at my seat * No complimentary snack or beverage (only available for purchase). Are you kidding me? I paid extra money for carryons and check-in baggage for all three of us, and my experience on Frontier made me feel like a second class citizen. I doubt I will ever fly with Frontier again."
Pros: "Cheap initial fare."
Cons: "Add $40 to carry your bag on, $20 to select your seat, sat on the plane for an extra 40 minutes before take off ("... waiting for paperwork. "), sat on the plane an extra 10 minutes at the gate at arrival (maintenence issue)... No frills. None."
Cons: "Was not aware of the cost to carry on a bag or pre assign general seats. Would avoid flying Frontier in the future unless no other options were available."
Pros: "Relatively quick flight - I slept much of the time. Decent leg room (but I am short). Great price!! I overheard others on the flight with similar prices, I am glad this was available."
Cons: "A loud crying baby was behind me the whole time. Inevitably, he stopped crying just five minutes before the flight ended. Nothing much any one can do about this. I did not think to ask for ear plugs, maybe you have them."
Pros: "I liked everything except I was a bit surprised to find out it was an extra $40 for my carry-on each way. I would've paid the extra $80 upfront but it seemed a little bit sneaky to add it on when I got to the airport. Otherwise it was a very enjoyable experience."
Pros: "Because the flight is barebones , the seats are tight and hard and my very small personal item was still taking up my foot space."
Cons: "From the time my flight sat at the gate for 30 minutes saying that had to load last minute bags, to getting no water to drink for 3 hours, to uncomfortable seats that do not push back, and now no bags after 36 hours after paying a $40.00 fee, with no way to communicate with the airlines for a status, this will be the last Frontier flight for me, regardless of the pricing."
Cons: "I felt taken advantage of by the surcharges."
Pros: "The plane didn't crash. That was the only positive."
Cons: "-Both flights delayed by hours to and from, with zero explanation from staff, nor any acknowledgment or sympathy for all of us waiting 4 extra hours to board a flight. -Seats don't recline, trays barely large enough to fit my iPhone on it -Hidden fees with everything. 1 carry-on costs $35-$60, picking a seat costs $9-$35, and you can't even get a glass of soda without paying. Cheaper to book elsewhere after all the extra expenses. -I would recommend horse drawn buggie before flying Frontier. The risk of dysentery is a better option."
Pros: "They won't tell her what they are doing and they keep making maintenance mistakes. I just want her home"
Pros: "The crew was nice, flight on time and fine."
Cons: "I don't like the fact that you do not recycle, yet you provide goods that are just placed in landfills and will take hundreds of years to decompose. The airports recycle, is it that difficult to make that happen for Frontier? The hundreds of plastic cups, plastic bottles, cans, etc. etc. is mind blowing and is something I pay attention to. I actually took my item back to the airport instead of giving to the crew at the end so I could place the item in the recycle bin in the airport after asking your crew if there was recycling. They said there was no recycling. I also picked up a plastic bottle from another seat on the way out to help clean up since I knew you guys would throw it out anyway. Thanks for considering being more sustainable, eco-friendly, and for thinking about my comment seriously to minimize your airplane's environmental impact. I will pay attention and voice my concerns elsewhere as well - recycling shouldn't have to be done by the consumer, the businesses need to step up and make it happen."
Cons: "At every point, this airline tries to nickle and dime you. Costs for luggage and carry ons drive the price up to that of other tickets. The seats are very cramped and do not recline."
Cons: "I have not yet had a good experience on Frontier Airlines, though my personality keeps urging me to give them chance after chance to prove it was "just that one time". The seats are some of the most uncomfortable pieces of furniture I've ever had to force myself to sit in for four hours. To be generous, they are plastic chairs with a thin foam/leather cover over the top that don't recline and have tiny armrests and tiny tray tables. The crew has never gone out of their way to assist me without an eye roll. Every flight I've been on has gum and other unidentifiable piles mashed into the carpet. The planes never seem to handle turbulence well. I, like many other reviewers, was taken by surprise when charged for my carry-on bag. Obviously, there is no wi-fi or other entertainment option, because the airline is archaic. The money that you might think you're initially saving by booking on this budget airline is not worth it. Spend the extra $50-$75 and fly through someone else."
Cons: "I was not aware that I'd have to pay for carry-on luggage. If I had, Frontier would not have been the cheapest flight and I wouldn't have flown them. Seats were super uncomfortable, no option to recline, no adjusting head rest, tray table was maybe 4 inches of tray that wouldn't hold a book. Frontier offers no snacks or drinks save water; you have to pay for everything, including soda, coffee, etc."
Pros: "The staff and crew were handling the situation well given the hand they were dealt."
Cons: "6 hour delay before they found replacement airplane, waiting till almost all food was closed before issuing meal vouchers, chairs do not recline at all, no head rest padding."
Cons: "Flight delayed again, upon arrival in Seattle we were unable to find our car seat. The Frontier rep was not upstairs nor at the carrousel even after being paged by the port of Seattle. Eventually, we found it in front of Delta's baggage claim with no bag on, no indicator (signage) at all that it was part of Frontier's flight."
Cons: "Canceled my flight 30 min before takeoff, and didn't get us on another one for 2 days."
Pros: "I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you."
Cons: "They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest."
Pros: "Cheap ticket"
Cons: "I felt nickle and dimes for everything"
Pros: "The price"
Cons: "The seats don't recline, the boarding passes didn't scan anywhere we tried to scan into."
Pros: "The announcement (although I didn't take them up on it) to offer two domestic round trips if I'd sign up for one of their Mastercards. It's probably not a bad deal for someone who likes to have lots of credit cards and doesn't mind annual fees, I'm just not one of those people."
Cons: "My inability to access their e-mail offers to set things up ahead of time and at lower costs than paying them at the airport check-in, above and beyond the baggage charges themselves (Seventy bucks), especially for my carry on ... COME ON! I've become used to Southwest's far more enlightened policies, which I obviously prefer. Since it also has flights between Seattle and Denver, I'll look much more closely at staying with them the next time I make this trip."
Pros: "Airline ticket cost."
Cons: "Rude flight crew and the only thing that doesn't have a fee attached to it is the use of the bathroom and drinking water."
Cons: "We were 20 minutes late boarding, they gave no explanation about why or when the plane would take off. I was flying to catch a morning meeting and would have needed to find another flight if it was going to be too delayed. When flying - people prefer too much information to too little."
Cons: "The seats were very uncomfortable. The tray table was way too small. A 40 minute wait for luggage is unacceptable. This was my first and last flight with this airline. The cheaper ticket ended up costing as much as a decent airline by the time all the "extras" were added in."
Cons: "They charge for carry on baggage and do not make you aware of this at the time of ticket purchase, so it is a surprise. They do not provide even free water in-flight; everything, including even water, is for purchase. Water should really be free. The initial prices are therefore misleading since they tack on many additional fees that are not standard in the airline industry."
Pros: "I was extremely disappointed with Fronteir airlines this was my first and only experience flying with them, and though the ticket price was great, it simply was NOT worth it! There were additional costs for everything! When I attempted to get my seat assignment I was told they assign at the gate, or I could PAY an additional fee for choosing one myself. And, they charge extra for your carry on bag. And expecting to at least be offered a soda, maybe a mini bag of salted pretzels if lucky (lol), I was SHOCKED to be told 1 soda was $1,99! Additional cost for any snacks or anything other than water! The aircraft was very dirty inside the bathroom as well as on and by my seat, as though it hadn't been even wiped down in over a month! (Pretty bad!) The flight crew were all very good I must say. I asked one of them and was told that 2of them were brand new employees. It really showed! They were much friendlier and genuinely cared about customer service! Refreshing! So, overall I would have to rate it low, and highly unlikely to fly with them again.even the checking in process was a real headache! I am glad to have received this questionaire , as I had planned on actually taking the time to sit down and write a letter as well as request a full refund , or credit for a friend, family member, or myself . You do run some pretty excellent deals, and I would like to welcome the opportunity to experience Fronteir in positive light, a nothing but positive experience. Thank you very much. Sincerely, Dr.Tamra D.Lyngaas 20426 102nd Ave. S.E., Kent, Wa. 98031"
Cons: "Two of your flight crew were caring and genuine it seemed. Great attitudes and upbeat!"
Pros: "The crew was very nice. Plane was clean. Quiet and easy flight."
Cons: "I only say I'll never fly with frontier again because of the outrageous carry on fee. $45 for a backpack?! It's not disclosed the amount you'll pay for the carry on until you check in and get your boarding pass, only that a fee may apply. As a military spouse I only have so much extra income and after paying for a flight I never expected to pay for a backpack as well as my seat."
Pros: "Nothing, never use them again EVER"
Cons: "NOTHING0 ZILCH"
Pros: "The crew was helpful. And we landed safely."
Cons: "The period between landing on the runway in Denver and arriving at the gate was ONE HOUR. The time it took to claim our luggage in Denver was 45 minutes. I hear Alaska Airlines has a real nice service."
Pros: "Attendants are friendly and deserve to work at a more respectable airline."
Cons: "The elimination of tray tables is so cheaply appalling. Just to shove a few more rows of seats on a plane while sacrificing everyone's comfort and space. Could have shipped my luggage for cheaper than all the added fees. Will avoid this airline in the future."
Cons: "Brutal turbulence leaving Denver. We noticed a crack in the wing upon landing in Denver. Rudeness seems to be a prerequisite for Frontier flight attendants as they charge for water and carry on bags. We refused to pay the additional $13 to select our seats and as a result were seated on the last row of the plane. Kayak should really add the cost of seat selection, a carry on bag, and water to the price they are showing to be more realistic."
Cons: "Both flights to & from Denver were over 30 minutes late unloading passengers. This particular flight was late on all counts.15 minutes late beginning boarding. Departed over 30 min. Late and arrival was about 40 min. Late. I do like that charging for carry on means people board /load and deplane/unload quickly.We get what we pay for and Frontier is cheap. We payfor each little add on, reserved seats, beverage, carry on, etc.Good option if cheapness is primaryfactor over comfort, convenience, or reliabledeparture and arrival schedule. Unrealistic tight scheduling means little time to clean or prepareplane between flights."
Pros: "The crew was professional and curtious."
Cons: "If you're going to charge people for things like carry on, and seat assignment there's no chance you'll ever be my go-to airline again. If you are going to charge that much, at least give me a free cookie, include a tv on back of my seat. Most of all, give the the option to recline my seat!"
Pros: "The flight attendants were polite. I have to add this sentence to get past 50 characters for the review, which should tell you something."
Cons: "Nickled and dimed for everything - Pick your seats so you can sit next to your wife on the flight? That'll be $15 each. Carry a bag on? $35 each. And all of this gets way more expensive (usually double) if you wait until you get to the airport to do it. Just buy the more expensive ticket with someone else to start with. Uncomfortable, cramped seats that don't recline with the tiniest little "tray" I've ever seen in my life, too. Literally worse than a prop plane I rode once."
Pros: "The price was good."
Cons: "But not that good."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Cons: "First time flying Frontier. Great advertised rate round trip Sea to Denver $140 vs next best AK at $170. Receive email to pick seat, Suprise... They cost $9-36 each way, no mention of free seats if you just show up and go open seating. also Suprise# 2 carrying are $40 each way. I choose $18 seats and had a carry on so total trip ended up being $140 + $126 in a frontier gotcha money an increase in fare of almost double. I did find out about the seat chafe scam before checking in and asked to just go open seat.....uhh no. So how much would the Alaska Air trip have been....$170 plus $0 for assigned seat and $0 for carry on so $170. So fool me once shame on you, fool me twice shame on me.... Their will not be a twice and I suggest Kayak add some notes to fares to avoid future bilking by Frontier."
Pros: "same as above"
Cons: "same as above"
Pros: "See cooment above"
Cons: "See comments above"
Cons: "Terrible seats, noisy plane. Extra charges"
Pros: "The flight was the cheapest"
Cons: "Flight was a hour late. Gate personnel were uninformed and discourteous, seats were extraordinarily uncomfortable, tray tables were unbelievably small and not even water was free. I've flown no frills before but this was terrible."
Cons: "It's just really hard to enjoy a flight when you feel like you've been nickeled and dimed. I flew frontier a couple years ago and felt the same way. I forgot I guess and gave it another try. I"m definitely done with Frontier"
Cons: "My name was not correct on return email documents. When I tried to correct on-line, the program asked for another $139. When I phoned the number listed, I had a gentleman whose English was very hard to understand. He ended up telling me not to worry about the error-it would not cause a problem. I ended up phoning a 2nd time, to another person to assure that nothing would go wrong at boarding time."
Pros: ".It was a very confortable flight and right on time.."