I've been flying American mostly, and it's been very frustrating. This united flight makes me realize maybe the issue isn't flying, but the airline. United was a significantly better experience. The plane was more comfortable, with a normal amount of leg room (vs the ridiculous reductions AA has made), more comfortable seats, screens to watch movies. It was a much better experience!
We had excellent customer service despite the chaos at George Bush airport in Houston!
It isvvery small flight. No leg room . No space to put my personal item at feet.
Didn't make the flight because the first leg of my flight was canceled and the next leg was already booked.
Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
Overall we had a good experience during our flight from San Francisco to Houston.
Airport terminal was outdated, flight was on a small jet with no wifi
Entertainment kept turning itself off. Gave up on watching a movie.
The crew made our experience extremely bad. They were rude and didn’t have anything for kids.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
I thought the coffee was excellent! The wait for the luggage was acceptable.. It left and arrived on time. My son found that his device worked very well and he really enjoyed his flight! The stewardess moved him up to the emergency exit and he very much appreciated that!
I wasn’t able to book or pay for a seat and they forgot to check me in for my third flight so I spent 24 hours in Toronto waiting for another one.
Everything was good except for flight delay, but it was because of the snow storm in the arrival airport.
The flight was cancelled less than 24 hours before departure. The alternate flight was a day later going from Grenada to Toronto to Vancouver to Calgary to Montreal. 2 days in the air. Not serious, Very bad service
I like the wider seats, Plus lots of legroom, Lacking entertainment, no tv or screen to play with
Liked in-flight wifi Did not like - nothing to complain, really. All good
The keg from Edmonton to Toronto My wife found it very cold. Other than that great flight.
Smooth flight Staff were courteous and welcoming upon entering and exiting the plane Pilot and crew provided frequent updates Leg space was not pleasant but manageable
Everything was good except I was a bit disappointed that I had to pay US $150 for bags.
Flight itself good .Landing at terminal3 and connections to terminal1,it is connections nightmare,specially for disable person
Good boarding but extremely cold temperature in both flights (60 F!).
Very rude gate attendants in San Francisco who didn’t let me bring my little carry on (smaller than usual size) and after boarding I realized that there still were a lot of overhead compartment space (like a full section available in some spots). That made me lose 30 minutes at my destination at 1am and it could have broken something fragile that I had in it
I want to thank Carlos at the Miami AC desk - he was amazing and went over and above to help us out. Thank you Carlos and all the best to you!!! You made our faith in AC feel great! Sincerely, David Cubitt
Flight was canceled due to mechanical issues. After a considerable wait in the queue, Air Canada customer service was very helpful to get us on another flight. I am disappointed to report our rescheduled flight is for three days from now. Three days of extra expenses and inconvenience is unacceptable.
The last 3 hours it was freezing cold in row 56. Multiple people had their winter coats on and were utilizing the blankets provided by the airline. I also did not have easy access to figure out how to book my food allergy and advance for my meals. Most of everything I received was something I couldn't eat. This needs to be made more accessible. Also, I'm 5'10 which is the average height of the American male. I flew from Philadelphia to Toronto and then to Tokyo and the seats were absolutely unbearable. For that long of a flight it is impossible to get comfortable when doing anything. Flights need to have more space and stop prioritizing costs over people.
Was delayed at every point/ connection. Luggages missing for 5days. Had no medications for diabetes and high B/p. when bags where finally delivered on the 30th, the insulin and ozempic were no longer patent, as the ice pack had since dissolved and the authenticity of the med is now questionable, since they must be refrigerated. Please have them refund my bag fees. I should sue them for all the inconveniences caused to me.
The plane was delayed substantially due to a mechanical problem, that being said, the airline was very fair with providing a meal coupon for us. I would rather arrive late on a mechanically sound plane than the alternative. The food served in the plane was just awful, however and I recommend a new catering company.
I waiting for 2 hrs to retrieve my luggage. Didn't get home till 3am.
The flight left late and I didn’t get a glass of bubbly upon boarding (which I’m used to when booking business class on other flights), but otherwise it was a pleasant flight with lovely, helpful crew members and I enjoyed my meal.
Flight was canceled for a reason they knew hours before but did not mention. Next the gate chnage from 37 to 38 at least 10 times. Ridiculous.
