787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Tiny old cramped plane.
Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
The cabin crew were pretty good. That's about all that was good.
I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
KLM crews look unhappy with their work. Everything they do is a favor not duty.
Luggage did not make it to Paris pit on next flight which in turn was also delayed.
The service was the best you could ask for
Crew was nice. SFO-LHR was great entertainment.
They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come.
The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
|Flights Arrive in||Edinburgh Turnhouse|
|Flights Depart from||Huntsville|
|Airlines||KLM, British Airways|
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