Fantastic experience once again flying with United! There was great communication from the cockpit and one of the flight attendants went out of her way to get my two little kids some special treats which elevated our travel experience coming home.
1) United economy seats barely recline. 2) I have yet to get United WiFi to work, after numerous flights.
Flight attendants need to know their plane. Seated in first row yesterday. The seat had about a 1 inch recline that was not adjustable. I don't appreciate being awakened to raise a seat that can't go any further forward and such a small recline is either irrelevant or the plane needs to be repaired. Not the way to treat any customer and especially the ones who have paid that level of money for the seats.
The experience was good overall; however, my United Airlines Mileage Plus Account didn't reflect my flights to Houston from Newark. In essence, my mileage rewards points do not reflect my actual travel. This should be corrected.
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Plane arrived an hour before departure. Plane was completely boarded and ready for push back when they decided they needed to change a tire. 1 hour delay on the plane when this could have been done before we got on the plane.
Flights was great, service and transit support was outstanding - but the food was limited and of poor quality - only a snack on the first hour for 2 hours 1/2 leg. and a light breakfast on the second 4 hour leg.
The seats are very small, that is all the staff did a good job.
Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.
The baggage handlers broke the handle on my bag that they put under the plane that I checked on the jetway. They traded it out for a less quality bag in Tulsa. But, they said they would try to fix it. Bologna! There was no fixing that bag handle. Someone didn’t care how they treated the bag.
12 hour wait in pdx to my initial flight to Dallas to hunstville
They have no employees/gate agents in Huntsville. Only one gate is operational
American airlines is always delayed in their flights. No access to wifi unless paid
The boarding and fllight were good. The reason for the ok rating was the long walk to get to the transport to finally get to the gate.
Hydraulic leak caused the flight to be cancelled. Auto system scheduled us on a 3 am flight. Wevhsedvrebook on the app and hit schedules later in the afternoon. Our luggage per gate and ticket agent would be rescanned and put in our new flight. Did not happen. Our luggage stayed in hsv. Baggage claim in wash dc unable to help. We filed a claim. Several emails about our luggage were in conflict with one another. Called as baggage and was on hold 30 minutes. Oscar said one of 2 was out fir delivery then cancelled. About 45 minutes later both pieces were delivered. Their system is suspect
This flight was delayed but it worked in my favor because my Atlanta to Dallas flight was delayed.
I appreciate that I finally got the seat I paid extra for this time. Thank you
Flight has been delayed every time I've ever taken it. Seats uncomfortable. Children behind me yelling the entire flight. Some of this is out of their control but overall just consistently not a great experience.
The flight was 2 hour delayed, otherwise everything was excellent. The delay was due to the hourly limit requirement so given that as a reason, I'm happy with the flight!
Using the wifi system was nice. Being able to actually connect to the internet, send and receive emails and text would be nice.
