Daily cleaning, installation of cabin HEPA filters on flights from Iceland to Chicago
Icelandair and airBaltic have all waived their change and cancellation fees on flights from Iceland to Chicago. Confirm policies on booking site.
Chicago is served by 3 major airports. Chicago Midway Airport (9 miles) is the closest to the center of Chicago. Chicago O'Hare Airport is 16 miles from the center and Chicago Greater Rockford is 79 miles away from the center.
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Scores according to KAYAK customer reviews
Pros: "Nice crew and prompt service"
Cons: "Crammed, narrow seats"
Pros: "All great!"
Cons: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Pros: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Cons: "Free Wifi."
Pros: "Crew Was very friendly , smiley, and welcoming."
Cons: "Movie selection could have been better, but was ok."
Cons: "Need more movies to choose from."
Cons: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Cons: "No overhead fans and seats were not very comfortable."
Pros: "They had many snacks and meals. Staff was very friendly."
Cons: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Pros: "Attendants were very pleasant and helpful"
Cons: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Pros: "The food that I did get was decent There was wine A couple decent movies were available"
Cons: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Pros: "Clean airplane and toilets Many entertainment choice No turbulence"
Cons: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Pros: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Cons: "Not enough room between seats for international flight."
Pros: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Cons: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Pros: "Swiss flight zrh to ord was great! Great crew, excellent food and service, comfortable seating, great entertainment."
Cons: "No complaints."
Pros: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Pros: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Pros: "Food was good and staff was nice."
Cons: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "Excellent, super-friendly crew, excellent meal"
Pros: "Food and movies"
Cons: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Pros: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Cons: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Pros: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Cons: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Pros: "On time departure; easy flight; seating was spacious"
Cons: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Pros: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Cons: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Pros: "No assists"
Cons: "Poor service"
Pros: "Good food, ice cream and free alcohol"
Pros: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Cons: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."
Pros: "Easy. Pleasant staff. I felt safe and happy."
Pros: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Pros: "Boarding was on time. Staff very courteous. No complaints at all"
Pros: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Cons: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Pros: "Crew was excellent."
Cons: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Pros: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Cons: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Pros: "crew was great. Food was excellent. Bathrooms in good shape."
Cons: "No internet. Very slim choices for entertainment."
Cons: "see above"
Pros: "Crew was very nice"
Cons: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Pros: "It was great to have timely service where the staff made sure you were comfortable and pleased with the flight. Great entertainment on board with no technical difficulties. Fantastic experience!"
Pros: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Pros: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Pros: "Cabin Service was excellent."
Cons: "OMG the seats are so close together it's very uncomfortable in coach. If the person in front leans back forget it. Not enough room for average sized person. Forget about it if you're a big person."
Pros: "Professional. On time. Attentive. Great movies. Overall great."
Pros: "People were friendly."
Cons: "Boarding was little confusing"
Pros: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Cons: "No in flight entertainment made for a long flight."
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pros: "Great tasting food and lots of movies to choose from"
Cons: "Wish they would board the plane from the back to the front. Maybe that would eliminate the back up in the aisle during boarding times."
Pros: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Pros: "Food was amazing, boarding was smooth and it went fast, and the crew was very nice."
Cons: "The seats were uncomfortable and if someone reclined their seat was about an inch away from your face. So if you had anything on your tray it was slammed into you stomach. Also it was so hot on the plane felt sick the entire way. Asked twice to turn down the heat nothing really happened. Missed the individual fans."
Pros: "Okay crew. Though there are always standouts in the group. They don’t have an easy job with current Covid-19 requirements."
Cons: "Food is down a few notches. Used to better especially on other airlines."
Cons: "Everything was great"
Pros: "Crew , good Seats o paid for it to have it good legroom"
Cons: "Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit"
Pros: "It's good to flight public transit long time I'm the food is really bad pouring food"
Pros: "Nothing . Flight was cancelled"
Cons: "Refund people money"
Pros: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Cons: "Honestly nothing I was really happy with my flight!!!"
Pros: "Crew was very warm and friendly"
Cons: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."
Cons: "Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed."
Pros: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Pros: "Crew was professional. Food service good."
Cons: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Pros: "Great selection of entertainment"
Cons: "Food was not what I’m used to on Lufthansa"
Cons: "The seat to be more comfortable really for me wasn’t I fly all the time but this year I don’t know the space between me and the front seats was very small. I fly last year and was much better"
Pros: "Food was great"
Cons: "Connect flight time was cutting it short- sane scenario."
Cons: "Freezing cold temperature Too small seats Food dropped on travel partner Poor choices of food and snacks Gone down since last time years ago"
Pros: "The 9 hour flight was made so much nicer with and excellent and attentive flight crew. They were always available with a hot towel, drink, meal or a snack. Seats were very comfortable."
Pros: "Attentive and friendly crew, good selection of in-flight entertainment"
Cons: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Cons: "Is too hot in to the plane"
Pros: "Lufthansa is an efficient operation."
Cons: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Pros: "We had a very short connection as a result of a long delay in our flight from Athens to Munich. Lufthansa held the gate open and helped us get on board tom our flight to Chicago. The plane was big, roomy and the seats were comfortable. There were adequate number of toilets so people didn't have to stand in long lines. The crew was very friendly in an efficient way, not like in Asian airlines where the passenger gets coddled. I particularly appreciated the serving of water/juices every so often to stay hydrated."
Cons: "They could have made the transfer easier by having a trolley to move us instead of having us run through the airport. I am 70 and have had both knees replaced. While I can walk just fine, running was very difficult."
Pros: "Professional crew. Excellent service. Punctual. Efficient boarding in Munich. Good communication from pilot"
Cons: "It was awful. The staff was more concerned with flirting with guests than everyone else. The seats were absolutely terrible. Getting off the flight the flight attendant had her back turned to everyone but made sure that the guests in first class were greeted as they discarded the air craft. As soon as she left everyone else from economy off the plane she didn’t even say have a good day, rather she had a nasty look on her face. This will be the last time I fly Lufthansa."
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Pros: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Cons: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Pros: "I used to travel on Lufthansa almost exclusively until I had a very disturbing incident in Munich with a flight attendant. I refused to fly Lufthansa for quite a few years after that. That being said, the crew were attentive to passengers and the meals were reasonable. The seats were more comfortable than on LOT and Austrian. There were quite a few decent choices among the media during the flight."
Cons: "During my flight, my cell phone turned on at some point and downloaded some emails using the airplane's data connection. I will be needlessly charged for this. Once I noted that I was logged on, I tried to see if I could do other stuff before quickly logging off. It seems like it was totally worthless."
Pros: "The food & service by flight attendants was phenomenal. Seating on the 747-8 in economy class was also comfortable."
Cons: "narrow seat"
Pros: "The food, drink, and entertainment selection was great. There were tons of movies to watch and keep me entertained."
Cons: "Once I got in I was given a middle seat, which I would not have chosen had I been able to check in prior for this flight. After this we were given great service until half way through the flight when I was becoming quite thirsty and kept trying to signal the flight attendant based on my help button, but no one came, so I had to stop a flight attendant that was passing so I could ask for some water to drink. Overall, the flight was OK, even though I felt a little crammed in my seat and the need to fish for a flight attendant just to get water was a hassle."
Pros: "Service & timing..."
Cons: "It took them time to fix my entertainment screen..."
Pros: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Cons: "Wish economy seats had power outlets to charge phones and tablets."
Pros: "It was my daughter's 16th birthday and one of the spunky crew members helped us to create a little celebration. That was very memorable! Otherwise the flight was late (which was OK, the captain kindly kept us informed), but the plane was clean and quiet. The bathrooms on the lower level provided a space to stretch, but as always, they get pretty dirty on a long-haul flight. Price was quite good. I always feel the flights originating from Europe are nicer than those originating in the US."
Cons: "The food was stuck in the past, roll, white cheese, white cake with sugary fruit, somewhat wilted small salad and a pretty greasy chicken dish with polenta and by that point, stewed veggies. I am not accustomed to eating like that and was disappointed (though hungry!). Not a whole lot of room in my seat, I'm 5'6" and slim, but at least the seats recline and glide forward a bit and the head rest bends to catch your head IF you can nod off. I appreciate the civility that still exists under stressful circumstances."
Pros: "Food was great, as was entertainment interface on tv."
Pros: "While showing wear and tear, the business seats are great - comfortable with nice design"
Pros: "Food TV movies service cab crew."
Pros: "The staffing was adequate, the service didn't take inordinate time!"
Pros: "The flight attendants continuously offered water, which was appreciated. In flight entertainment options were excellent and worked well. Flight attendants were excellent. I liked the flight's downstairs toilets. They were decent size and I never had to wait in line. I like this design."
Cons: "No personalized air vents on this flight."
Pros: "I am memebr mike and more account"
Cons: "They inspired me to travel business class"
Cons: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Pros: "The in flight entertainment was excellent."
Cons: "I am disabled and we called the 24 hours in advance as requested to book seats with more leg room, accommodation for my autistic son's service dog, and special meals for my two children. None of these things were done as were booked even when presented with confirmation number provided by the central booking office. To top it off my daughter is allergic to peppers and her allergen free meal contained peppers."
Cons: "I paid for a reserved window seat so I could sleep. The passenger next to me was such a large man his arms and shoulder came way over into my seat space and I had to sit in an awkward and very uncomfortable position twisting my back for the entire flight. I cannot believe I paid extra to be in this position. My back still hurts from being in that position for 9 hours. I was miserable the entire way. And I paid extra for this discomfort. The big guy was plenty comfortable as he took up my seat space and slept well. Not happy at all with the flight and how Lufthansa crams people into seats."
Cons: "My chair did not recline at all, which make long fly very uncomfortable. When I complained to fly attendant, she said that there is nothing she can do about it. The table in front of the chair was also very hard to open."
Pros: "personal screen with option to start / pause and restart movie, good selection of movies but not the resent ones. Hot food, quick service. considered crew"
Cons: "no relaxing/ meditating music to ease sleeping only voice guided recordings, 3 hrs delay increased travel to 11 hrs 45 min"
Pros: "Smooth landing in Chicago."
Cons: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Pros: "Good customer service"
Cons: "The airline lost my luggage"
Pros: "It was a long time that I didn't have somebody sitting next to me. A bit more room makes a difference. Nice entertainment, and also, seats more comfortable, they don't just recline, the bottom part moves forward a little bit (a very reduced version of what happens with business class seats)"
Pros: "All good"
Cons: "But leg room"
Pros: "The service was absolutely amazing! Even though I was sitting in economy, I was offered something to drink before take off and at least 5-10 times throughout the 9 hour flight. The food was really good for airplane food and it was a nice touch to have an actual plate and silverware. When you're traveling, those little touches make a big difference. The entertainment was wonderful - the screen on the back of the seat was really responsive and had a wide selection. I watched three movies and played several games."
Cons: "My only criticism was the boarding process seemed a bit disorganized. I guess I'm used to boarding by zones or numbers. This was just sort of a free for all. But if that's my only criticism, that says a lot about the flight!"
Pros: "Trip was very comfortable. I was also upgrades which was very nice. I will check the rates for Lufthansa every time I go to Italy. It is the airline of my choice. Also the plane was new and very clean. Thanks Vince F. Chicago"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Cons: "Nothing. Flight was amazing"
Cons: "It's KLM. What else do you need to know."
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Travelled business class and was ace experience"
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "There was no wifi on flight"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "Good services!"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "In flight food was enjoyable"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "We love the flight all the way"
Pros: "KLM food and service are great"
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
"I bought insurance and everything cancelled 1 month ahead of time all they gave me was a sorry and no refund back even with premium service attached."
"Poor selection of movies. Perhaps 30 or 40 movies available and none of them "new" in the last 6 or 12 months. Seat was fairly hard -- tough for 6 hour flight from Reykjavik to Chicago!"
Pros: "On time. Good entertainment."
Cons: "No free food, limited beverage service, pushy crew."
Pros: "The crew was very attentive. They constantly made sure we were hydrated and comfortable."
Pros: "I appreciated that there were options to watch Icelandic movies and listen to Icelandic music."
Cons: "On one leg my entertainment screen didn’t work."
Pros: "Crew was good."
Cons: "Boarding in Reykjavík was a mess. Biggest problem was that the flight was delayed over an hour, but the boarding times were only changed at the gate by ten minutes each time - and with no seating at that gate that meant everyone was standing around for over an hour."
Pros: "The crew was great"
Pros: "The plane was clean and on time"
Cons: "Kayak I did not disclose that neither food nor bags were included in this fare. I triple checked to make sure bags were included in our tickets said economy from kayak. Kayaks information that links To Iceland air shows economy as including one free bag. Ours was Econ light which was $100 per bag"
Pros: "Entertainment was okay, arm rests lift up on all seats to get in and out easily."
Cons: "Boarding was horrible, took 30 minutes each time to get on and off the plane... waited in multiple queues at gate, at door, then in the jet bridge. Woke up to flight attendant grabbing my menu from my seat pocket, then shoving it back without warning even though my personal items were in there..."
Pros: "I slept through this flight. Everything was fine."
Pros: "There was more legroom, seats were more comfortable, staff friendly"
Cons: "Better access to terminal, transfer from London plane to Chicago plane was cumbersome with lots of steps. We had a layover of an hour and a half or so and were required to stand in line to board next flight. My husband and I are older travelers and we look forward to having a few minutes to sit."
Cons: "Reykjavik airport is a nightmare."
Pros: "Decent selection of movies, more legroom than some carriers."
Cons: "Booked nonstop flights, Icelandair cancelled the flight and booked us with long layovers because our nonstop flight wasn’t filled. No compensation was given despite spending much more time and money than expected. Won’t fly with them again after this experience."
Pros: "Friendly staff and timely departure"
Pros: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Cons: "The hostess we’re not friendly..."
Cons: "The connection times are just too short. An hour works fine when there are no delays, but we landed for our connecting flight 10 minutes before departure both times and had to run through the airport and customs."
Pros: "counter and crew are very nice"
Cons: "I missed my connecting flight that was 2.5 hours later. It cost me $700 extra to get home the next day."
Cons: "No food"
Cons: "Had to fly to Boston instead of Chicago. Missed connecting flight in Boston."
Pros: "The movies offered were good."
Cons: "When you book a flight on Icelandair through Kayak, Kayak doesn’t tell you weather you’ve booked a ‘Economy light’ or an ‘Economy standard’ or ‘Economy premium’ ticket, it just says Economy. Icelandair offers a free checked bag for Economy standard and everything above, but not for light. We assumed we had standard because Kayak just said ‘Economy’ and found out later we had to pay for an expensive checked bag. Very disappointed in Kayak’s lack of communication and misrepresentation of the ticket we were booking."
Cons: "flight was delayed an hour, another hour to get luggage... main problem, however, was that once i was at FRA airport, the added a $105 surcharge on my luggage because supposedly it was an "economy light" ticket that doesn't allow checked luggage. It wasn't on the way over and it doesn't say anywhere on the ticket. To make things worse, none of the people at the counter were actually Iceland Air employee, so noone was able or willing to tell me anything about this (quote from employee "everything I tell you will be used against me" not sure if she was flippant or scared) Anyway, watch out for them screwing you over where they can"
Pros: "Overall friendly staff and enjoyed the free movies"
Cons: "Long wait on shuttle to airplane"
Pros: "same as above"
Cons: "same as above"
Cons: "The seats are so uncomfortable and small. The arm rest also doesn't go up when there was no one in the middle seat - which would have created more room."
Cons: "Same as above."
Pros: "The staff wss very friendly and efficient."
Pros: "Inflight entertainment was good with an OK selection of materials (Movies and TV shows)"
Cons: "Seats are way to close together, not leaving any leg room. The aisle seats have narrower than normal room under the seat in front. The middle seats have a large plastic piece under the seat, which takes away about half the height. Also the non-aisle arm rests do not lift up."
Pros: "-Good movie selection -love the USB port for charging phones"
Cons: "-no food included -no space for under the seat storage"
Pros: "More relaxed travelling experience that with many other airlines. From check-in right through transfers and to arrival my experience was very positive. Staff were friendly and helpful. There weren't any real occasions where I needed something changed or sorted, which shows that the pre-work was excellent and works. Thank you."
Pros: "This was our first flight with Iceland Air and we kind of looked forward to it. On the way oversease we were immediately rebooked onto Swiss Air, before arriving at the airport, because Iceland Air had a delay and knew we would miss our connecting flight to Germany. We were very impressed by this and very happy with Swiss Air, also. On the way back we liked the roomier plane and the relative punctuality of the flights. Our luggage arrived fine and quickly at the end destination, despite the short layover, which often leads to lost luggage."
Cons: "Our biggest complaint is that Iceland Air does not offer meals as part of your ticket on its flights. They expect you to upgrade (and pay) for 'economy comfort' in order to get the meals and seating included in most other regular economy tickets. I don't think that being on a 6.5 hour flight (and a 3.5 hour flight immediately before without chance of making puchases at the airport in between, due to their delay) without a meal being included in your ticket is acceptable practice. They had a meny from which you could purchase food, things like baguette with ham/cheese, salad, oatmeal, instant noodles etc. But the prices for these cheap cafeteria options were insane. From the cheapest ($7 for a small instant oatmeal) to $16-$20 for a salad or small main course you would have to spend an additional 25-35$ per meal per person to get the usual airplane meal that all other airlines I know of include (2 per overseas flight). We did go hungry, eat candy, bought one little oatmeal and pretty much will avoid Iceland Air for that reason in the future. We thought it was outreageous to be asked to spend this amount of money or go without food for over 9 hours."
Pros: "Nice team"
Cons: "No meal included very disappointing. + nothing appealing in menu + oat meal I ordered came out cold and half coocked. IA looks cheap scale really"
Pros: "My family and I were bumped to First Class for the ride home. Wow!!! Not sure we'll ever go back to coach."
Cons: "There was a delay in boarding, which no one informed us why we were standing in line so long. If someone would of just said the plane was late arriving, that would of helped a lot."
Pros: "On time arrival, smooth flight, efficient service, good price."
Cons: "Seats lack sufficient padding in the back...second trip to Iceland, second back ache on the plane. And for a 5.5 hour flight, even a small snack or breakfast item would be appreciated. No food at all unless purchased separately isn't sustainable, even in this market, in my opinion. That and the seats just annoy people."
Pros: "The crew were kind, attentive, and pleasant. The leg room was appreciated"
Cons: "Not even a complimentary snack was offered during the 7 hour flight, let alone a glass of wine or beer. These used to come standard. The entertainment system was also of poor quality in that the audio connection was damaged."
Cons: "Check in at London Gatwick had a huge long snaking line that barely moved, as the gate agents apparently had two speeds: slow and stop. Took forever to inch forward, lucky I arrived almost three hours early, as check in and bag drop almost made me late for my plane. Transferred to another plane in Reykjavik, and had the WORST EXPERIENCE EVER in boarding. Airport is poorly marked, lucky it is small, because I finally figured out where to go. Huge crowd waiting to board, with NO gate agents or other Icelandair employees in sight. FINALLY the line started moving, but no announcement of boarding groups. Since I had an assigned seat I waited until the last in line to board. The first people in line must have sat in the plane for over an hour. The flight was delayed another hour because the luggage was not loaded. Horrible experience."
Pros: "Same as above"
Cons: "Boarding took an hour. We were 45 min late."
Cons: "our flight home was canceled without any email warning or any sort of message about it. We had to wait in the airport and call multiple people on our own to find out first, what was wrong, and two how to resolve the situation. It was not pleasant after waking up at 4AM to catch the flight in the first place."
Pros: "First, I loved my window seat, and thanks for the clear skies as we flew over my vacation home on a lake in Wisconsin! Also, the functioning screen was a nice distraction when we were clouded over the Greenland/eastern Canada part."
Cons: "PLEASE review and update your food choices. Nothing was healthy and the baguette sandwich had one piece of ham with melty cheese on extremely soggy bread. Had we realized how poor the selection was, we would have grabbed salads and fruits/veggies from the much better fare at the Reykjavik airport. Cheap airline doesn't have to include bad food."
Pros: "Iceland air has easy check in, fast boarding, basic seat comfort and leg room. I'm 5'10" and felt adequate room to stretch my legs."
Cons: "Only allow 1 checked luggage overseas, and they ask you to pay for food and beverage."
Pros: "A little more room than standard economy long-haul flights. Entertainment available on all seatbacks. Very friendly flight crew."
Cons: "Wished for free wine but oh well. My seat back screen had to be reset but that was about it."
Pros: "Seemed like there was extra leg room, compared to our last flight on American, where my husband's legs were literally touching the seat in front of him when he sat down. I also appreciate when the headrests have those little wing things so it makes it easier to fall asleep in a chair by keeping your head in place. The blankets were cosy. The crew was super efficient. It's the fastest I have ever gotten my drinks on a plane. They also seemed to be very helpful to the family with small children ahead of us, and seemed to help the baby stop crying, which was nice."
Cons: "I wish I knew in advance that we would have had to pay for food so that I could have gotten some food (because in general I assume for transatlantic flights that there are meals included. The boarding process was a bit jumbled, although still pretty efficient, but I think that's because of the airport layout rather than a fault specifically of the airline."
Pros: "Reasonable entertainment, adequate legroom"
Cons: "Narrow aisle, chaotic boarding, poor lay out in gate area"
Cons: "We boarded the plan in Iceland outdoors and it was cold and raining with a very strong wind."
Cons: "Seats recline too much resulting in the person in front of me encroaching on my area. There was no free food or snacks on a international flight. The boarding area was a mess and no verbal instructions were given for boarding."
Cons: "This was a six and a half hour flight. Snacks could be purchased, but no meals were served. Other airlines would provide at least one and perhaps two meals on a flight of this length. There was a long delay to board, and no communication from the check in staff"
Pros: "They didn't run out of food on this leg."
Cons: "This was the noisy leg, as I sat in the back."
Cons: "Already confused by a late transfer, the boarding was very unorganized and passengers sat on a full transfer bus for 30 minutes while the employees continued to try and fit more passengers from the transfer onto a packed bus. No one seemed to be in charge to tell the bus to bring the passengers to the plane (literally 100 yards away) and come back fro the remaining passengers."
Pros: "The crew was very professional and friendly. Enjoyed flying with them. I was able to get a dinner voucher for the delayed flight. The plane is quite large and has decent leg room for all. Lots of movies to see and tv shows."
Cons: "The air traffic control computers crashed at KEF. So all flights to the USA and Canada were delayed 3 hours or more. My seat didn't recline evidently because I was at an emergency exit."
"Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights."
"Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent"
"Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!"
"Better food please"
"The flight was delayed for five hours due to airplane issues."
"Entertainment was very plentiful, staff were courteous. Seating was HORRIBLE. That is the most cramped I’ve ever been on any flight …Jet Blue and Spirit included. Very uncomfortable for a six hour trip."
"The entertainment box wasn’t working. The food was mediocre. The fruit was warm. The tiny salad was good. The champagne wasn’t cold. I really expected more from First Class."
"It was all good. Thanks"
"Delayed little by little, so there was no chance to sleep longer or go out to eat. Missed connection flight and did not offer allocation, had to request it and $12 for lunch dinner and breakfast. No transport to hotel provided so there is another $120 in uber to get there."
"The plane had mechanical issues which caused the flight to be delayed over an hour, which would cause me to miss my connection. I was unable to take this flight so I had to wait 4 1/2 hours for the next available flight to Dallas. I will try to avoid connecting through Chicago or Charlotte since there are limited flights through those cities. American did change my flight for no charge."
"The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly."
"…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons."
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Cons: "The customer service desk!"
Pros: "empty plane"
Cons: "They didn’t even offer water to drink and came up and down at least 8 times to collect garbage. What garbage you haven’t offered us anything to throw out. They announced for their crew protection service may be slightly different if there is turbulence whatever"
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "The seats were comfortable"
Cons: "Everything was fine"
Pros: "The crew was very friendly as well as the pilot after we had landed. Also was nice they gave us each a little water in a plastic bag as well as a snack"
Cons: "Not much anything can be done to make a flight better with Covid. Masks have to be on, no drink options available anymore."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "My screen didn't work the whole flight. Cabin staff had to be asked 3 times for help and didn't respond at all to first call of bell. No check back to see if problem resolved. They allowed a man with 2 mask vents on the plane despite having said there not allowed."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "Bags are no where to be found after landing 25 minutes ago"
Pros: "That the flight was a very reasonable price"
Cons: "The flight was packed there was no separation of people for the convir 19 the seats were very close together my knees were touching the seat in front of me"
Pros: "Great customer service"
Cons: "Nothing that I can address everything was good"
Cons: "No social distancing due to all of the seats being booked. My significant other was moved from her seat to another one across from me which was unfortunate."
Pros: "Yes they were amazing and the seats were comfortable."
Pros: "Everyone was well behaved."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Cons: "Seat choice flexibility, but it was basic economy..."
Pros: "Crew was nice"
Cons: "Lots of empty seats... during covid/social distancing there should only be 2 ppl in a row especially if there is room...it was crowded and not consistent with signs posted saying stay 6 ft apart"
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Pros: "Staff was nice."
Cons: "Nothing really"
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "On time and great crew"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Cons: "Boarding slow"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
Pros: "Boarding and flight were on time."
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Airlines flying from Iceland to Chicago have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iceland to Chicago
Masks required on board, masks provided on flights from Iceland to Chicago
Social distancing seating
Middle seats unavailable to book on flights from Iceland to Chicago
Testing for antibodies, testing for symptoms for flights from Iceland to Chicago
Waiving of change fees. Search flexible flights from Iceland to Chicago