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The motto of the airline is great and I would fully support this airline if they improved on a lot of things.

My flight got cancelled because of "weather" and they could only reschedule for the next night. I lost two days of my precious vacation time and the airline didn't try even in the least bit to make it up to me. On top of that I discovered that they charge for carry-ons which made flying with them not as cheap as they advertise. In fact I would have saved quite a bit had I flown with another airline. The airplanes were dirty, crumbs and trash scattered everywhere, I was almost scared to sit down. The seats were so thin and close together that I could feel every movement of the person behind me and I couldn't even be grouchy because my knees also hit the seat in front of me and I am by no means large. The staff was unprofessional, loudly discussing their plans, I learned all about their favorite happy hours in which they were going to visit later. All in all, spirit is hands down the worst airline I have ever flown with.

Nothing

10 PEOPLE GOT LEFT BEHIND. FLIGHT LEFT WAY TOO EARMY AND SECURITY CHECK POINT TOOK 1.5 HRS. HORRRRIBLE. GOT TOFF THE TERMINAL 15 BEFORE THE FLIGHT WAS SUPPOSED TO LEAVE AND DOORS WERE CLOSED ALREADY.

The flight attendants were friendly

The tvs in the head rest pretty much did what they wanted

Crew was very nice.

Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

no seats assigned to the gate. But I accompanied with my 8 years old kids, then staff working at the gate wasn't friendly at all and she was on phone for personal stuff for 5 mins and while people were boarding, i was waiting without boarding passes. then they gave me exit seats with my kid. Then, later crew had to change seats for us. Always services are big problem with spirit airlines. so its competitive low price offsets with that bad services. so no more attractive.

This was definitely the worst experience I have ever had with an airline. Words alone can not describe the amount of stress Spirit put me through, and I doubt I have enough space to adequately express the reason for my resenyment toward them. If you think Spirit Airlines is a bargain you are sorely mistaken and I would caution ALL prospective travelers considering their services.

Everything.

very bad audibility broadcast by loudspeakers information

Hidden fees galore, website that didn't work, unhelpful customer service reps that didn't listen, airport staff on loudspeaker that couldn't enunciate (everyone was clueless to what was said), and a flight crew, from pilots to attendants, that seemed to not only be unprepared to properly do their jobs but also didn't seem to care that they were either. I'll never fly Spirit again

It was two hours late taking off, boarding was terrible (no real lines, order, etc.).

Efficient boarding process, some jokes with safety info.

Seat back in front of me was clearly not clean. Child behind me kept hitting or kicking the seat and the seat was thin, so I could feel everything. Food offerings were snacks, not healthy food.

Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane

Nothing

Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.