Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update
Flight home was moved an hour early when I checked in. Gate attendant offered me a $500 voucher for taking the next flight...and then ended up putting me on the early flight anyway and gate checking my luggage.
I really wish I got both the voucher AND to hold onto my carry-on.
And then, leg room on that flight was so bad. I am only 6ft tall and was squished in like a sardine.
My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN.
The employees were nice. That's about it for positive words.
As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight.
Great new airplane and entertainment system. American flight attendants were courteous and helpful. Even when there was a glitch in the computer system, the agent solved problems quickly and we were on our way. Way to go, AA!
Crew was bare minimum attention, bitching about merger and schedule as I left, nobody returned my 'goodbye', felt like a city bus. My screen said 'loading content' for the whole flight and nobody was very interested in fixing it.
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