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— SJC
May 20 — May 271
Round-trip
1 adult
Economy
0 bags
From?
To?
Fri 5/20
Fri 5/27

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  • Looking for cheap airfare to San Jose? 25% of our users found tickets to San Jose for the following prices or less: From Reykjavik $923 one-way - $914 round-trip
  • High season is considered to be January, February and December. The cheapest month to fly from Iceland is January.
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Top 5 airlines serving Iceland to San Jose

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 30741 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!

Read more about Delta

The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!

Pros: "Amazing"
Cons: "Nothing"
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "Great crew, snacks, comfortable flight."
Pros: "Matt was great. I had an exit row so it was comfortable."
Cons: "Deplaning takes FOREVER"
Cons: "They canceled my flight"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "It’s was the best flight in my life"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Pros: "Almonds"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Cons: "Smooth"
Pros: "The customer service was amazing! The amenities made the flight entertaining and enjoyable. The pilot key us informed."
Cons: "Middle seats are physically uncomfortable."
Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"
Pros: "I will know more on my flight back to my destination!"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Cons: "No trash bag in my seat for puking or bubblegum"
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "seats were very uncomfortable"
Pros: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Cons: "Honestly nothing I was really happy with my flight!!!"
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "Entertainment options were great crew was very friendly"
Cons: "Seat could be more comfortable"
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Pros: "Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave."
Cons: "The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane."
Cons: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Cons: "Space is limited even for a small built person. Too crowded considering long the travel time"
Pros: "The seats were very spacious and we were fed on the flight!"
Cons: "In flight entertainment."
Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Pros: "The crews are ok; hard working . Seat are comfortable too."
Cons: "I think that’s almost."
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "The leg space was great for economy class. There was room for bags in the overhead. The movie selection was great."
Cons: "Boarding via bus.... first bus had kids, business class, and people who needed help. Second bus had everyone else. Both waited on the tarmac for the plane to be ready and both busses opened the doors at the same time. The families were swamped while trying to load the plane with kids in tow."
Pros: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Cons: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"
Pros: "Everything went well with check in, staff were nice and always there with drinks and food. I got to where I was going safely"
Cons: "Flight was almost an hour late. Not sure why. It didn't set my schedule off so no complaints there."
Pros: "Crew and food."
Cons: "Entertainment was ok."
Cons: "Flight got cancelled."
Pros: "Comfortable seats"
Cons: "The raisin muffin was very old"
Pros: "The Lufthansa service in rebooking."
Cons: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Pros: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Pros: "Breakfast food was fantastic. Staff was helpful, anticipatory, and thoughtfully accommodating."
Cons: "No access to usb power outlets."
Cons: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Cons: "Crew at Newark airport unpleasant and dismissive."
Pros: "Ease of boarding, flight arrived ontime"
Cons: "No complaints"
Pros: "Great service, comfy plane, smooth ride."
Pros: "Nothing"
Cons: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Pros: "The food was good."
Cons: "The seats were not too comfortable and the video screen was small."
Cons: "The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me"
Pros: "The crew was really great. So pleasant and helpful. And, it was nice this time as it wasn't too crowded!"
Pros: "friendly, capable crew."
Cons: "Moved to accommodate bigger passengers. Moved to a seat where the movie list was shortened (crew said all the TVs hadn't been updated yet), seat didn't recline (last row), and it was bright and noisy (galley behind me)."
Cons: "Crew's attitude is awful, they need to learn how to provide service."
Pros: "I have the option to have a special meal. (vegan)"
Cons: "I have to ask for my special meal in advance."
Cons: "Seat was too small and really uncomfortable"
Pros: "Efficient and pleasant service."
Pros: "Nothing."
Cons: "The flight was delayed, they said due to weather, but would not let me off the plane to make other arrangements. Terrible customer service by partner airline, United. The airline did NOTHING to help me out."
Pros: "Friendly crew, had row to myself, smooth flight"
Cons: "Delayed departure"
Cons: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Pros: "Good. The food on this leg was much better than outbound"
Cons: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Pros: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pros: "Boarding was done qickly and efficiently. Ha"
Cons: "Food really not necessary on this short flight. The wafer cookies were even given to those who were sleeping. I had one dropped in my lap... and another on the empty seat between me and the sleeping passenger by the window."
Cons: "Very small narrow seats in business class on this flight."
Pros: "No ventilation on some terminals toilet economy class."
Cons: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Pros: "Allowing people to cut in line No security No help Nothing dine"
Cons: "No communication No concern Hot tired hungry"
Pros: "The crew was very efficient and accommodating"
Cons: "Most of the announcements were hard to hear and understand"
Pros: "Every thing"
Cons: "Nothing"
Pros: "The entertainment options"
Cons: "Paying for wifi"
Pros: "Good food and beverages"
Cons: "Headphones are terrible"
Cons: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Pros: "AOK!"
Cons: "My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once."
Pros: "Not a lot."
Cons: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Pros: "Lots of legroom choice of entertainment"
Cons: "Flight delay. Long walk to gate for departure"
Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Pros: "Great service"
Cons: "Nothing"
Cons: "We were told airport is small and catching connecting flight would be no problem. Landed late which left us with 25 minutes to get through passport control and to the next flight. My mother is 67 and physically not able to run or even walk fast. It was worse on the way there. Arrived in Iceland and our Helsinki flight was canceled. We were rebooked to an earlier flight. We had a hard time catching it. Barely made it! We were not told of any such change. Sure, once I made it to my destination, I saw that I received an email while in the Air! I didn't have internet access en route! I won't book with that airline again. We almost didn't make our connection and weren't given any explanation. They should not assume that everyone has Wifi access once they leave their home country. I had to run ahead to let them know that we were indeed present and wanted to get on that flight. My mother struggled to follow me. I thought that it would be a good route to go, given that we make the trip to Finland to see our family. But it turned out not to be the case. Very disappointed."
Pros: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal - though none are heated. Cabin is ok. Flight attendants were nice. even asked another passenger to move so I could have a seat for my lo infant even though I hadn’t paid for a seat for him. There was space of the flight so I didn’t feel badly about this. WiFi was affordae and generally reliable. I had a turkey pretzel bread wedge that was tasty."
Cons: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain. Strollers came up after all baggage. Not good for traveling families. Kids should be first especially after a 6 hour flight which was probably a second leg."
Pros: "Always straight forward no frills fuss. I like the seating, but there could be more variety in entertainment."
Cons: "Flight was delayed and no info was given why though we assumed it was because the same reason every other flight was delayed. Ground crew did a pre checkin so that helped speed up process."
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Pros: "It was a short flight"
Cons: "The seats were old and worn. Smelly."
Pros: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Cons: "The hostess we’re not friendly..."
Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."
Pros: "Good legroom."
Cons: "2 late evening flights booked with Icelandair. BOTH flights were then cancelled, leaving us with an extra 2 nights of unplanned stopovers. Today’s flight then departed a further 90 minutes behind schedule. Can’t comment on the food - didn’t feel like paying Icelandic prices for the last time."
Pros: "Inexpensive ticket. Boarded and left right on time. Small, crappy plane (757=200). It was so old, there were still ashtrays in the back of the cabin!"
Cons: "The D gate area for check-in is a zoo, and we saw more than one couple looking for the correct gate. We were charged a bag fee of $77. IF one goes on line 36 hours before you can get if for $55. We were unaware that the bag wasn't included (our bad, of course), but when we pointed out that on Iceland Air check in there was NO place that asked for bags?? They said it was our fault for not "reading the fine print". We can only check in 24 hours in advance, so WHO would think to "manage trip"...36 hours in advance?? Especially in rural Iceland which is where we were 36 hours ahead of time. We would have gladly paid the discounted rate for the bag, but no on was willing to help us with that, so we got soaked for $77 and were told to take our concerns to Iceland air customer service."
Pros: "Direct flight"
Cons: "There is only a serve of drink, headset need to pay"
Cons: "There was no food offered although I had a 6 hour flight from O'Hare to Reyjkavik , and then another from Reyjkavik to Berlin. Both flights were with icelandair"
Pros: "Believe aircraft was about 2 hours out of Iceland when my 87 yo mother had and emergency being unconscious. The crew jump into action unbelievable and assisted with remarkable training. Thank GOD there was a MD on board from Germany also a paramedic. Crew,MD,Paramedic took over the situation and mother was recovered THANK GOD for the training your attendants are given or surely it would have been a death on board 3 hours until landing in Boston. I was surely a MIRACLE for me and my family. No words can express our the skills of those on board. I only suggestion is that more IV solution should be on board - the bottle was small - but certainly aided in her recovery. THANK YOU THANK YOU ICELAND AIR"
Pros: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Cons: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover. Layover was a bit more excruciating on the second leg."
Pros: "I'm a European tour and booked a flight from Reykjavik to Amsterdam, I received an email to make an offer to upgrade and I quickly jumped at the chance. I received an email 2 days prior to departure that my offer was excepted and I would be upgraded to economy comfort. Economy comfort is between First Classe and economy and the cool thing about it is that you get treated as if he had a first class ticket. I had access to the lounge which was amazing, the spread out was wonderful he sat in the choices plentiful. Reykjavik is a small airport therefore it's a busy airport, what do you economy comfort I was able to use the saga class lane and I checked in less than five minutes whereas the regular lane was backed up. I was able to board along with first-class passengers and the lane was short which I love. Overall it was a great experience and Icelandair will make you a trip even better if you fly with them first class or economy comfort. I highly recommend them and I am definitely flying with them again."
Cons: "The breakfast menu was limited but since I had the economy comfort upgrade,it was free so I can't really complain since I had the economy comfort upgrade."
Pros: "Thick blankets, take off and landing on time"
Cons: "We have to pay for all the food onboard otherwise we have nothing not even a snack. Not a large choice of movies or tv shows"
Pros: "Again, the crew was very gracious and accommodating"
Cons: "The airport in Iceland is atrocious. The worst experience I have ever had in a terminal and boarding. It's hard to believe that there are so few seats at each gate and with several very large flights leaving from one small terminal and all within a few hours of each other it was extremely crowded and very hard to get to any amenities. We had to sit on the Floor!!! Then the boarding was a joke. The line was long and slow and we had to get on a bus and go out to the plane which was very awkward and slow. The bus was packed and very uncomfortable and the smell of diesel was nauseating. It seems like if they are going to accommodate so many large international flights that they would figure out that their infrastructure really needs some upgrades. Can't imagine what it would have been like if the weather had been poor which of course it often is in Iceland! Also, going to Europe, we received a couple of meals and on this flight no food was served. The food they did offer was over priced."
Cons: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."
Pros: "Most of it was great except the for the confusion at the gate."
Cons: "4 outbound flights scheduled to go out in a 20 minute period with all gates next to each other. No separation of lines for the different flights. Very confusing and crowded. Caused delays in boarding and discontent amongst travelers."
Cons: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Pros: "Size of the Reykjavik airport."
Cons: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."
Cons: "Entertainment needs an upgrade"
Cons: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Pros: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Cons: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."
Pros: "The entertainment was really terrific, selection was good and the equipment was brand new."
Cons: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."
Cons: "It took three attempts to land. First Manchester, then Liverpool and finally (after declaring a fuel emergency) back at Manchester. Everyone knew a storm was brewing so why didn't the plane have extra fuel on board in case of a diversion?"
Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."
Cons: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Pros: "nothing, but previously I've had great experience with this airline"
Cons: "They cancelled this ticket. I was unable to make a flight on the first ticket due to a business partner being ill (blood pressure issues). I then purchased a premium economy comfort ticket for the next day, also on IcelandAir, which was TWICE the cost of my original deal yet they would not honor my ticket. It really was quite disgusting and handled very badly. There was a medical situation that cost me far more than and then they would not honor my ticket to Manchester, so I had to fly WOWair to Bristol UK instead."
Pros: "Sat in exit row for the leg room but ended up with a bruised tailbone from the seats cross support. Could barely sit for a week"
Pros: "clean cabin"
Cons: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."
Cons: "Avoid if you prefer being able to sit down."
Pros: "Liked that it was a direct flight, and thus was convenient. Decent seats and nice to have aisle seat."
Cons: "1)In flight food--No included food or alcohol on an 8 hour international flight?? In all of my travels, I have NEVER seen this. Seems cheap. Didn't even include peanuts or pretzels!! Glad we brought our own food onto flight, after having learned the hard way on way over to Europe from Seattle. Over $15 for a sandwich?? Absurd 2)Coming back from Iceland to Seattle, I saw many open seats in the Exit row, and the stewardesses refused to allow anyone to sit there, including a kind elderly couple whose husband was randomly selected to go through an hour-long stressful security check (despite being enrolled in the Global Entry program)."
Pros: "The flight was on-time and arrived on-schedule. Iceland Air provided e-mail updates regarding the schedule of the flight prior to departure."
Cons: "Reykjavik airport (KEF) is much too crowded and there are not enough seats for passengers in the waiting area. The boarding onto the plane was disorderly and no announcements were made to provide directions. If you fly to Europe from USA, avoid Reykjavik. Iceland Air charges extra for snacks, headphones, and seat assignments. Even after buying "discount" tickets, the extra charges boost the cost to the same as all the other airlines. The plane only had two bathrooms on-board so there was a line during the entire six hour flight."
Pros: "Staff was friendly and accommodating, new flight was booked immediately after being cancelled"
Cons: "Our flight was cancelled, missing our 10+ layover in Iceland and trip to the blue lagoon. We missed arriving to Amsterdam for our friends birthday and ended up getting there the next day. The most dissappointing and quite frankly ridiculous part was that after being on hold for 2 hours Iceland air refused to upgrade our seats to first class after such a huge inconvenience. We boarded the plane and the entire first class portion of the flight empty!! This makes zero sense to me. Iceland air should seriously reconsider their upgrade policies. They would rather have first class be empty than make their customers happy! We were even willing to pay extra."
Cons: "Dear Seema, We spoke just now. I had booked a flight from Reykjavik to Stockholm (via Copenhagen) through Kayak.com for 2 passengers, Tushar Kamat (myself) & Priyanka Kamat (my wife). I had indicated a travel date of 6th Oct during my booking, but for some strange reason,, the ticket got issued for 4th Sep (yesterday). My credit card also got charged for the full amount and I received an e-ticket yesterday. Later during the day yesterday, I received a mail from Flight Network (which I guess is the travel portal used by Kayak.com) stating that the 1st leg of the flight (Reykjavik to Copenhagen) on 4th Sep got cancelled. The mail from Flight Network is appended in the mail below. Firstly, my travel date was never supposed to be 4th Sep, and it was always supposed to be 6th Oct, since I am still in India and have not even started my Scandinavia trip. Secondly, since the 1st leg of the flight was cancelled by the airline, the 2nd leg made no sense for me anyways, since my end destination was always supposed to be Stockholm, and not Copenhagen. Since the cancellation has occurred at SAS end (and even the incorrect booking date seems to be an error not at my end), I would request you to organise for a full refund of the Reykjavik to Stockholm flight fare for me & my wife to me. This amount was charged to my credit card by Kayak.com so would appreciate it if you could either get the full amount refunded to my credit card, or organise for the amount to get transferred online to my bank account. I would look forward to your prompt response. Thanks, Tushar"
Cons: "Seat 8G does not have a window."
Cons: "When we arrived at Keflavik airport the terminal was immensely crowded with several flights due to leave the US at once. It was overcrowded to the point of being uncomfortable and there was a 30min+ wait to buy food from the only shop. As a result we did not have time to grab a bite to eat between flights. My partner was subjected to additional TSA checks which I am aware is a random check and a nescessity but due to the amount of flights departing for the US this took an extra hour, and delayed our flight. I'm thankful that Iceland Air didn't leave without us but it was an immensely stressful experience that I don't wish to go through again."
Pros: "Nothing to like except that we finally got here."
Cons: "Late departure. Not enough fuel in plane so had to refuel in Minneapolis. Even with headwinds, there should have been enough fuel put into the plane to complete the trip. They stopped in at an airport that was experiencing thunderstorms, and while we were refueling, our plan was struck by lightening and then had to to be examined for damage before continuing on. We were on the ground, in the plane, for a total of 4 hours, waiting. Finally were advised that the crew had "timed out" and could not fly any more that day, so we spent the night and all the next day sleeping on the floor in the airport. Icelandair was not at all prepared for such a situation. Situation was somewhat chaotic with incomplete and inaccurate information given to passengers. Very poor communication on the part of Icelandair, or whoever they contract this function to. We expected to be able to leave the airport the next morning, but were told that the flight would not leave until 5 p.m. Then they changed the time to 8:20 p.m. but didn't announce that. Then that flight delayed until 9:00 p.m. We finally got off the ground a little after 10:00 p.m. On top of all this, many passengers' entertainment systems did not work, and this made for a very long and frustrating flight. Not good, Icelandair."
Cons: "Our plane was diverted to refuel - after an hour and a half of increasingly cryptic and contradictory communications while sitting on the ground, we were removed from the plane and given cots to sleep on the airport floor. No staff present to provide information, no communication by email, noone available by phone, no updates on the website, vague rumors from another airline's staff of a "possible flight" the following evening.....no idea how/when we'd get back to Denver. We got a car and started driving...huge vote of no confidence in Iceland Air, its equipment and staff."
Pros: "Sat in an exit row with extra room for stretching legs. Decent choice of in flight films."
Cons: "Wasn't aware that Economy provides no food even on international flights. Don't know of many airlines with that practice. Flight was delayed by 45 minutes and not one single gate announcement was made informing us of the delay or the reasons for it."
Pros: "Crew was pleasant. Leg room was better then on airlines in the U.S., and it was much easier to get out of the seat with the armrest lifting mon the aisle seat."
Cons: "The boarding process was difficult, as four flights to the U.S. were leaving at the same time and it was almost impossible to get to the gate because of the thick wall of people and no aisles. We were then put on a bus to the plane, but the bus didn't leave for over 30 minutes, well after the takeoff time, and no explanation was given. The temperature on the plane was extremely uncomfortable. Most of the time, it was very hot, and I am accustomed to flights being on the cool side and requesting a blanket. But someone must have been adjusting the temperature, because it would get cold for a short period of time, and then very hot again. It was difficult to sleep because of the temperature. It would have been nice to have some small snacks like pretzels offered with the drinks, and a larger selection of food available."
Cons: "All the passengers were prisoners in a closed gate for at least 30 minutes. It was hot and no air circulation. Then, they opened the doors, and we were in the cold and the wind climbing the stairs to the plane. Never again."
Cons: "When we boarded in Reykjavik al was fine until the pilot announced that the bag sorting machinery was malfunctioning. We were told we'd be delayed while 18 bags were found and sorted by hand. Then it was 14. And an hour later, we left. Apparently it was still five. That is how many of us were still waiting at the carousel when all the bags had come off. I suspect Iceland Air decided that was an acceptable number and sent us on knowing that they hadn't found all the bags. I did eventually get my bag... six days later and after quite a few unanswered messages. That is partly because Iceland subcontracts list bag service to a company called THS, which again subcontracts delivery to a company called APC. All of these appear allergic to caulking US numbers. Iceland Air for the win."
Pros: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Cons: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Cons: "Ramps up to the plane are a challenge for someone with movement problems. They had a mechanical issue that delayed departure for almost an hour for lack of a single screw."
Pros: "The movie options they have"
Cons: "More comfortable seats & better food"
Pros: "Pretty efficient for a completely full flight."
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Pros: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Cons: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Cons: "I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me..."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Cons: "Delayed"
Pros: "Great flight experience overall!"
Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Cons: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Cons: "Confusing in LAX as to where to go for the flight"
Pros: "I didnt like anything about it"
Cons: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Cons: "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Staff was great"
Pros: "Customer service was friendly"
Cons: "So uncomfortable"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
Cons: "No gate being available upon an on time arrival."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "People actually boarded by group number"
Cons: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Pros: "1, Crew are very attentive 2. Great seat"
Cons: "N/A"
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Cons: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Cons: "More flight delays..."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
Pros: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Cons: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pros: "Staff was kind."
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "Nothing."
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Cons: "No issues"
Cons: "THe reading light was broken"
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "I had lots of space to my self"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Pros: "Entertainment was not available for the latest Safari browser 10."
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."

Good flight. On time. A bit crowded but organized and reasonably comfortable. Good job air Canada!

Pros: "Crew were accommodating. Not enough leg room."
Cons: "More elbow and leg room."
Pros: "The gluten free meals were quite good. Everything seemed clean."
Cons: "The plane was small for a transatlantic flight. The entertainment was not easy to find/access."
Cons: "The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight."
Pros: "Limpio,"
Cons: "La comida mediocre"
Pros: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Pros: "Slightly frayed due to weather- we were kept up to date"
Cons: "Small plane, no room for cabin luggage"
Cons: "If you happen to be unfortunate enough to sit in the back half of economy you are constantly at risk of having limited choice of food. My wife has Celiac and all she can often eat are the apples, cheese plates. You CONSTANTLY run out of this. Please have the crew strart service in the back half of the plane 50% of the time! Or stock more food!"
Pros: "Staff were great but Air Canada Rouge does not have pods in business class. The food was mediocre at best and there were many technical difficulties with the in-Air entertainment. Also, no wifi? It’s 2018."
Cons: "iPads for entertainment.. had to download Air Canada on your personal device BUT they don’t give you access to real wifi? Basic food. Seats were nothing special."
Pros: "Staff were friendly and accommodating"
Cons: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Pros: "Not enough food or options"
Pros: "At least you get a drink and small snack on a 5+ hour flight."
Cons: "Air Canada Rouge is cramped, uncomfortable, and run poorly. The only bright spot on this flight was the captain who got out of the cockpit and loaded our luggage himself when it was apparent after an hour and a half that the ground crew was not going to do it."
Pros: "After a bad connection, it was nice to have a smooth flight."
Pros: "The crew were very nice and a pleasure to have on board"
Cons: "Everything else. No entertainment unless you download their app, food is lower quality, and there was over 4 hours delay in departing! Never flying again with A.C. Rouge"
Cons: "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."
Cons: "Lost luggage"
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Cons: "Big delay, causing me to miss my connecting flight."
Pros: "Flight was on time"
Cons: "Cramped seats"
Pros: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Cons: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Pros: "The plane was comfortable, both flights each way were on time and the crew was very friendly and accommodating."
Pros: "Nothing. This was the least pleasant flying experience I've ever had."
Cons: "1. They scheduled me for an overnight layover FOR NO REASON when there were multiple flights leaving earlier to my ultimate destination. 2. The airplane food gave me food poisoning and I had to spend the night in the ER. 3. My flight the next morning was delayed by 3hrs. Meanwhile, other flights to the same destination were taking off with no problem."
Pros: "Compensation for my issues"
Cons: "Forced from flight requiring a 4 am wake up for a flight to Vancouver where that flight was delayed. Then they lost my bag. Missed a day of work and had pay for an extra day of dog sitting."
Pros: "No complaints"
Cons: "Onced arrived to my Montreal destination, I get informed my bag never made it onto the flight once we connected in Boston... Now dealing with AC to get it back. Very dissapointing"
Pros: "I'm done flying with this company. Only reason I did was because I had a $100 gift card from the last time I flew with them and it was delayed 4 hours. Couldn't even use the gift card to pay for my luggage because they didn't have a proper machine to accept the gift card."
Pros: "Comfort of the flight."
Cons: "Food was too spicy and had too much salt. Food quality needs improvement. Asked crew about the name of a food item and they didn't know."
Pros: "Excellent entertainment system including film festival movies and shorts to pass the time. Friendly crew."
Cons: "Very poor pre-boarding area in San Francisco, but I don't think it's Air Canada's fault. Poorly organized seating in the pre-boarding"
Cons: "I was not impressed with how long it took to get through customs, waiting in a room for nearly an hour before being cleared to go through to the connecting gate. Then the delay of the flight was very disappointing."
Pros: "Got an upgraded seat without asking for it due to overbooking."
Cons: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Cons: "The last leg of our entire trip, and it was late. We left about 1.5 hours late and they had trouble getting the gate to the plane when we landed. A long trip home was made even longer. I was very surprised that there were so many issues with timeliness on AC flights. In our outbound to Athens, two of the three flights left late, and they had to rebook part of our trip to accommodate. And the return trip was more of the same. I expected AC to be world-class and it was more like a regional airline in terms of performance."
Cons: "didnt like the cabin crew attendants. Only 1 I interacted with gave off the impression of friendly. When they canceled the flight, the information they sent to me was inaccurate and during the rescheduling process people were short with me and it took forever. When inquiring about a refund so I could find a faster flight home, they told me they couldnt confirm the amount I might be refunded, but it would be hardly anything. Therefore, forcing me to be almost a day late getting home."
Pros: "Aircraft had TV screens for each passengers offering a variety of free entertainment for all passengers. (Nice)."
Cons: "i am a 6'4* person and flying on any "express" aircraft is a mild form of torture. I know this is not exclusive to Air Canada but come on North America...lets get that leg room increased. ; )"
Pros: "Smooth"
Pros: "Boarding was smooth but then the flight was not full"
Cons: "The crew looked bored and surly. They missed giving me my pre ordered meal. When they finally found it it was given without the water bottle. I had to ask for tea twice only to be told that all hot beverages had been poured out."
Pros: "They took off and landed on time"
Pros: "Crew was friendly helpful."
Cons: "Problem w with bathroom not working preflight."
Pros: "Comfortable"
Cons: "Courteous staff"
Cons: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Cons: "Flights get cancelled or delayed all the time so that's not what was so upsetting. It was the way we were informed about these delays. The staff were jest rude, making a bad experience even worse. Then they lost my bags, couldn't track them, couldn't tell me where they were. And I was flying out to another country for a tour next day so that was very inconvenient. I won't be flying with this airline again. They don't know what good customer service is."
Pros: "Crew was very nice and attentive to those on the flight."
Cons: "The idea to download an app before departure is ridiculous for movies. I toughed it out instead."
Cons: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."
Pros: "Idont like a bit."
Cons: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Pros: "Nothing"
Cons: "Never happened since the first fligh never landed. Has to be rebooked on a united flight which took me to destination."
Cons: "Without notice, flight was delayed more than 3 hours."
Pros: "Courteous flight attendants."
Cons: "Not enough leg room in Coach"
Pros: "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
COVID-19 information

Safety measures for airlines flying from Iceland to San Jose

Airlines flying from Iceland to San Jose have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Iceland to San Jose

Mandatory masks

Masks required on board, masks provided on flights from Iceland to San Jose

Social distancing seating

Middle seats unavailable to book on flights from Iceland to San Jose

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Iceland to San Jose

Flexible cancellations

Waiving of change fees. Search flexible flights from Iceland to San Jose

Book cheap flights from Iceland to San Jose

Recent round-trip flight deals

8/11Thu
1 stopMultiple Airlines
19h 04mKEF-SJC
8/12Fri
1 stopMultiple Airlines
11h 40mSJC-KEF
$1,081
8/11Thu
1 stopMultiple Airlines
19h 04mKEF-SJC
8/12Fri
1 stopMultiple Airlines
11h 40mSJC-KEF
$1,103

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Recent one-way flight deals

8/18Thu
3 stopsMultiple Airlines
54h 54mKEF-SJC
$551
8/11Thu
2 stopsDelta
15h 55mKEF-SJC
$569
8/11Thu
1 stopDelta
17h 41mKEF-SJC
$582
8/20Sat
2 stopsMultiple Airlines
48h 40mKEF-SJC
$588
9/10Sat
1 stopMultiple Airlines
21h 20mKEF-SJC
$603
6/5Sun
1 stopMultiple Airlines
18h 45mKEF-SJC
$607
8/20Sat
1 stopMultiple Airlines
12h 14mKEF-SJC
$614
8/18Thu
1 stopMultiple Airlines
19h 04mKEF-SJC
$615
10/16Sun
1 stopMultiple Airlines
12h 54mKEF-SJC
$630
8/11Thu
1 stopMultiple Airlines
19h 04mKEF-SJC
$636
7/24Sun
1 stopMultiple Airlines
19h 04mKEF-SJC
$637
6/4Sat
1 stopIcelandair
33h 19mKEF-SJC
$640
8/1Mon
1 stopMultiple Airlines
21h 43mKEF-SJC
$669
8/18Thu
2 stopsMultiple Airlines
31h 09mKEF-SJC
$675
7/23Sat
1 stopMultiple Airlines
24h 28mKEF-SJC
$684
8/11Thu
3 stopsAmerican Airlines
32h 12mKEF-SJC
$1,338
7/8Fri
1 stopIcelandair
12h 54mKEF-SJC
$1,348
8/20Sat
3 stopsAmerican Airlines
32h 40mKEF-SJC
$1,361
7/11Mon
3 stopsAir Canada
17h 51mKEF-SJC
$1,846
8/17Wed
3 stopsLufthansa
27h 26mKEF-SJC
$1,953

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