Flight was delayed 2 and a half hours because of fog. The captain let us know there would be a delay after the entire plane was boarded (there had been fog all morning, this was a known issue before boarding)
Cons: "On board entertainment"
Cons: "If alcohol is served on a short flight I recommend getting through drink service faster. I did not appreciate getting my beer at the end (because I was at the back of the plane) and 5 minutes later the crew asking for it back because we were landing soon."
Pros: "Bryan was my steward on flight 1402 from Seattle to Portland and he was so kind and helpful. Will fly again just because of him."
Pros: "Great crew sniffing out crime and keeping things humorous. Love the ladies"
Cons: "My overall health and attire, maybe more conversation and a hearty breakfast. It’s nice to feel that someone cares."
Pros: "The crew. Customer service."
Cons: "If the windows had a pull down shade"
Pros: "Always enjoy flying Alaska. Especially like that I can get a good coffee or a good beer on every flight."
Pros: "Crew is so friendly and helpful."
Pros: "The crew were fine. But the flight was 2 hours late"
Cons: "Departure time; comfort in waiting area at Sea Tac"
Pros: "The flight arrived 30 mins early!"
Cons: "The stewardess did not give me a cookie :("
Pros: "The crew was so nice and the flight was on time and smooth."
Cons: "The chairs were really uncomfortable and narrow."
Cons: "Delayed flights - both GEG to SEA and SEA to LAX"
Pros: "I didn’t realize I was buying saver fares. Being stuck in the middle seat with no option to change really sucked."
Pros: "Boarding and crew were excellent"
Cons: "Power outlet was loose and allowed plug to drop out of outlet. USB didn’t work"
Pros: "To short of a flight to review. Staff was friendly."
Pros: "Great help at the front desk at the boarding atea"
Cons: "Cramped seating"
Cons: "Delayed and rebooked on flight 8 hours later???"
Cons: "Plastic water bottle! Not eco friendly?"
Pros: "No delays and was on time as expected"
Cons: "No in flight entertainment, but for a one hour flight can't complain"
Pros: "Where another airline waited till the last minute to advise me of a delay that completely stopped my travel, you had multiple availability schedules at the last moment. That airline did not even attempt to search other airlines to accommodate my need. In fact your connections were more direct!"
Cons: "The boarding areas were primitive and not sheltered for the weather."
Pros: "I liked being able to carry on my bag that I purchased from the airport just so I wouldn’t have to check a bag. Spent a good sum of money doing so."
Cons: "Checking my bag just so the airport could charge us more money."
Cons: "There was a dog sitting next to me...or should I say half on his owners seat and half on MY seat! Why??? I don't understand why pets need to be in the cabin. There was also a dog across the isle who cried the whole way off and on. Why is it necessary for pets to ride in the same cabin as their humans?? It was a very stressful trip!!"
Pros: "Helpful staff, very open for customer."
Pros: "First the flight was on time. Second, the flight crew worked hard to provide beverages on a short flight."
Cons: "And equipment change resulted in the cancellation of my upgraded seat and the offer for a free bag check. The email that was sent from Alaska was sketchy as to what happened to my seat and loss of a free bag check was omitted."
Pros: "The purpose of our trip is to be in a wedding. The suitcase may ,or may not arrive in time. I was told it would be delivered to the Costa Verde Quepos, Manuel Antonio hotel. I will be without any clothes for at least two and a half days. Please help! My cell is 209-549-6276, but I don't know if it will work while I am in Costa Rica The suitcase tag number is 10-65-88"
Pros: "Our flight was delayed an hour but the captain was very good about explaining the issue and giving us ongoing information."
Cons: "I arrived a the airport early and tried to get on an earlier flight. The Alaska rep wouldn't help me and said I had to use the kiosk for that. I did not get on the flight. When I got to the gate (I paid for first class) my boarding pass didn't work. It was resolved but it seems my using the kiosk created the problem even though I didn't change flights."
Pros: "Sean was an excellent flight attendant!"
Cons: "Every flight with Alaska was delayed and the staff were not pleasant (except sean)"
Pros: "This was the SECOND cancelled flight from Alaska on this trip. I called customer service and rebooked on Delta. I was shocked alaska cancelled both legs of the trip and made my travel day home about 7 hours when the flight was 1 hour... not impressed. Will look to book delta in the future for this leg."
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "The pilot and the free wine and the window seat."
Cons: "The ticket gate was marked wrong and I was running to get my seat and almost missed the flight."
Pros: "I was rescheduled to a later time in the day. Im weaker in the afternoon hours so it put a problem on my situation ."
Cons: "Very sad situation. I got rescheduled to Seattle and much later in the day. I was very tired when I finally reached my destination."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Pros: "The bisquit cookies."
Cons: "The staff weren't that friendly! Gone are the helpful employees! My daughter's seat wouldn't go back and they did nothing to accommodate her! LAME! Not overly friendly, need to take notes from JetBlue!"
Pros: "Crew was nice"
Cons: "6 hour delay with no compensation"
Pros: "Serves the area I needed to go, luggage handled efficiently with carry-on's loaded and checked in items accurately delivered."
Cons: "Really bad snacks, no charging plugs for short flight. No movie options for short flight."
Pros: "Electrical outlets at seat + Wifi almost made me forget the agonizing pain in my knees"
Cons: "Having the next seat jammed into my knees made the Wifi and outlet not as enjoyable"
Cons: "Flight was scheduled to leave at 7am, ended up switching flights and did not get out until 10am and was late for a conference. Problem wasn't due to a delayed flight coming in but failure to fix something overnight. Alaska has been good in the past but screwed this one up."
Cons: "Walking in rain to the steep ramp into terminal. A very nice gentleman saw I was struggling with my carryon and cane and kindly pulled my bag to the top for me."
Pros: "Nothing. No attempt by Alaska to help much with my situation. I had to spend the night in a chair or on the floor of the arrival area. I will spend 24 hours waiting for the next flight. I had to wait until the following morning to get my luggage. I have a headache. I asked Alaska for a room to catch some sleep and they said "call customer service". My phone battery was out because my charger was in my checked bag."
Cons: "Nobody was there to help me. I had to search for the luggage room of Avinca. Airline."
Pros: "It was just an awesome trip. Everything and everyone was great"
Cons: "Seats was a little hard"
Pros: "Flights were getting delayed out of Spokane due to all the snow, and Alaska adapted and moved our entire flight onto an earlier flight, making my evening much better than it could have been when the flight was later cancelled due to worsening conditions."
Pros: "Boarding process, simple and easy. Great attendants."
Cons: "The movies I rented on gogo were finicky, meaning it skipped a few seconds every once in a while, and when I rewinded it still skipped the same parts. Made the movie more difficult to understand."
Pros: "The seats were comfortable and roomy. The flight attendants were very kind. I will recommend Alaskan to my friends"
Pros: "The staff were good dealing with a wheelchair. We had rough air, so the cabin crew could not offer food or beverage. The flight is very short anyway, so it is no big deal that there was no food or entertainment t"
Cons: "It would be nice if the seats were more comfortable, again though, it's a short flight so it is fine"
Pros: "On time flight and quick luggage drop off and retrieval, courteous and helpful,staff, drink choice good, cookie choice limited."
Cons: "Nothing really."
Pros: "Comfortable seats and nice crew."
Cons: "It was a very long flight, but no meal or entertainment was provided. On other airlines I've flown in the past, these things were included on international flights."
Pros: "No waiting"
Cons: "Kid screaming"
Pros: "I've never had a bad experience with Alaska Air. The flight staff was friendly and courteous, however can appear unprofessional. Other than that no complaints."
Cons: "Food could use some work...not a lot of bang for your buck."
The a330-900neo is an aircraft worth trying out. Comfort plus is premium select, despite the nice features, the backpack doesn’t fit well under the seat. The service to honolulu only gives snacks so make sure to eat a meal before flying the 5.5 hour flight.
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Pros: "The entertainment"
Cons: "The boarding"
Pros: "On time, clean and comfortable"
Cons: "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Pros: "Crew was gracious, kind, and accommodating; plenty of leg room and comfortable seat on the A321; liked the “My Flight” option on the screen"
Cons: "Real time video feed from cameras in the nose and underbelly of the plane in flight"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Good crew, kind and hard working staff. It is so nice to have inflight messaging and that was a pleasant surprise that made the flight go quickly."
Cons: "I found the delta app to be less user friendly than the United one. I wish the in flight entertainment were in the Delta app versus downloading yet another app."
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "Dinner was good, entertainment also"
Cons: "Thought thecComfort Plus seats were not as good as Air Canada. Air Canada also serves Premium Economy the same good and drinks etc as Business Class. Did not feel special in Comfort Plus. Sorry just my comparison and opinion"
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Pros: "The flight crew was so nice! Roomy seats and plenty of snacks!"
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "On Time. Nothing else to say,"
Cons: "Seat wouldn't redline."
Pros: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Pros: "The crew"
Cons: "The delay"
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much."
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "That the planes flew and i met my connections and arrived home."
Cons: "Below average crew with little to no interest in doing anything but getting the flight over. Cool, and perhaps lazy or tired. We were told there was not good offered on the flight because it was not long enough. Minneapolis to Spokane - seriously????5 days earlier on same flight there was full food offerings. Audio quality and ear bugs are barely useable. Very difficult to hear any of the spoken words of the movie and I have good hearing."
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Pros: "Able to download boarding pass into apple wallet"
Cons: "Flight was almost an hour late departing, bag is a carry on but storage too small to keep bag, then wifi didn't work the entire flight. Had to run to our connection since our layover time was taken up in Boise. If we had missed the flight, we would have been re-routed to another airport over 1 1/2 hrs away since ours closes. Next flight was not much better, oh and wifi did I t work on it also - last 3-4 delta flights I've taken have been late and didn't have working wifi - starting to think their system doesn't work at all - seriously going to take any other carrier but Delta going forward"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "on time, clean, prompt."
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Cons: "It was late arriving to greensboro"
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Pros: "The flight actually took off."
Cons: "No forewarning of weather impacting flights 3 days later, allowing passengers to potentially change flights. Two hour delay became a four delay which became a five hour delay. Delta reps entirely unhelpful when I asked if anything could be done, "Atlanta is a disaster right now." I get that these things happen from time to time, but Delta is handling this very poorly. I'm actually waiting for my flight out of Atlanta and it's also been delayed, luckily only for 30 minute this time."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Pros: "Nothing. We missed our flight due to the fact that no one was at the counter to check us in and we weren't allowed to check in online."
Worked out okay. Flight was delayed waiting for crew to show. So glad it wasn't cancelled!
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Poor customer service upon arrival in Dallas with cancelled connection. Offered no compensation, connecting flight, hotel room or anything.
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "Great crew!"
Cons: "We paid for WiFi but it was not working on this flight."
Cons: "The experience was excellent."
Pros: "Good crew"
Cons: "Individual screens for passengers , it was an international flight that looked like a bus ride. No movies via phone"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Cons: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "Crew was really great!"
Cons: "My bag never left Chicago so I had to wait a day to get that"
Cons: "Plane flight got delayed until 6pm from 10:30am. What."
Cons: "My luggage was delayed. I received it the day after"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "The crew were very nice and helpful!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Potential the entertainment which was hard to enjoy due to the constant interruptions of automated announcements relative to frequent flyer incentives, available programs, etc. The entire experience felt like being hostage to advertising."
Cons: "Constant adds with the entertainment, multiple long interruptions that paused the entertainment relative to buckling your seatbelt. The entire experience felt dehumanizing in an already cramped, uncomfortable experience. Never flying american again and i'm going to cash out my points asap."
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "Nice crew Good landing and no uncomfortable turbulence"
Cons: "No entertainment on an almost 6 hour flight Flight delayed and crew served water/drinks at least 2 hours in"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "Masson was very attentive and thoughtful. She checked on my connecting flight for me and was generally extremely helpful."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Cons: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Pros: "Checked luggage at the gate smoothly"
Cons: "2 tables were hanging off on 1 side on the right row 30. I pushed them back together but were still crooked and could fall out again easily."
Cons: "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
Cons: "Poor seating and lost my bag."
Pros: "Nothing, Heathrow has come so far along, especially if you’re an E.U member traveling through on a connection flight. It was awful-the A.A crew members were rude and actually beyond belief still had jobs. I refused beverage, dinner and light meal services. I got attitude for ordering 2 beeers at once instead of wine for dinner-pure I requested Premium Economy a couple days before and even offered to pay it then-no luck C32 G I got. And to fly in Chicago? You got to be kidding me-never again."
Cons: "See above-never ever-ever again. Something about A.A and Chicago just sucks. Immigration, claim your own luggage to just give it to someone else in a different line, going through security a 3rd time. I’m sticking with B.A and A.F for know own. I will never be stuck in economy on A.A international flight of such poor quality again-purgatory."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "the clerk at the boarding desk was kind"
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "They forgot our vegetarian meal, although I triple checked that we had ordered it."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Pros: "Great round trip flight! I was traveling on vacation with a group of 6. We all had no issues. I pray all my flights from this pint forward will be this effortless."
Pros: "Can't make my stars better on the survey. My flights were great. Great people...kind."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Comodidad en el avión"
Cons: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
Pros: "Inflight movies"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Cons: "I’m 6’3, misty in my legs, so the diminishing legroom is a problem. Can’t afford business class either. You should really have entertainment for a 5 hr flight."
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "The pilot"
Cons: "Everything else"
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Pros: "A list we were given a nother. Day to travel"
Pros: "The plane took two hours to leave the ground due to weather. This was unfortunate and made the passengers uncomfortable but it was not the fault of the airline."
Cons: "The airline gave all the passengers access to the movies and television channels."
Cons: "My one stop flight was delayed in both departures While checking in online I changed my seat to row 15C, and when checked prior to boarding, the change was not done and had to travel in row 39C The aisle space is too small, so every person coming to the bathroom pushed me, also the fly attendants while pulling the food cart. The leg room was too small. There were no sweet cookies within the snacks. Fly attendants did their work, but were not particularly pleasing."
Cons: "My luggage didn't make connnection."
Pros: "So they lost my bag but where super helpful and nice!"
Pros: "Flight was on time. The united employees were really nice."
Cons: "I recently had knee surgery. So, I booked isle seats for my trip. However, I was placed in window seat on regional jets. It was pretty uncomfortable."
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Cons: "Snack offering was caramely sugar cookie"
Cons: "Flight was delayed 2 hours. Our priority tagged bags were not given priority and came out later."
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Pros: "Nice and comfy seats, good service on plane, fast boarding"
Cons: "No good food and the entertainment was not the beat"
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Pros: "was finally able to get the upgrade"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Pros: "We had nice flight even so the airplain was full."
Cons: "Not quite.little bit noisy."
Pros: "No issues or delays"
Pros: "Good flight attendants."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Cons: "The seats were so small, with no space between rows that you couldn't even recline. The tv on the seat in front was so close you couldn't watch it. Miserable flight, and I'm only 5'5"."
Cons: "I felt like tuna in a can."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "On time and friendly"
Spirit is the worst airline ever. The flight are cheap, but their per-bag charges are astronomical (they even charge for carry-ons!), and they limit your bags to 40 lbs instead on the regular 50 lbs all other airlines allow. Their seats are thinly padded and uncomfortable, there is no in-flight entertainment and they don’t offer you anything during the flight, not even water. Once you add the cost of bags and the uncomfortable flight, it’s not worth traveling with them, unless it’s a short flight and all you need is a personal item like a backpack.
Cons: "Use American Airlines"
Cons: "Todo! Everything"
Cons: "Not having to check my bag...$55"
Cons: "I was lied to about my connecting flight waiting for my initial delayed flight. Now I’m stranded."
Pros: "Nothing. We didn’t make the connecting flight."
Cons: "There could have been communication between flights. Had Spirit cleared a gate for our plane in a timely manner and contacted the connecting plane to wait 5 mins we could’ve gotten onboard. Absolute catastrophe. Will be leaving terrible reviews for customer service too."
Pros: "All went well. Seat was comfortable."
Cons: "Kiosk agents need to be more customer oriented."
Pros: "It's pretty cheap until you have to pay for your bag, carry on, food, seat, counter assistance, etc."
Cons: "My flight was delayed and the crew and the company had different versions of the situation, plus if you sum all the extras you need to pay I'm no longer sure if the flight is still cheap."
Pros: "Flight attendants were great"
Cons: "Todavía estoy en Fort Lauderdale no pudimos cojer el vuelo por un imprevisto en la carretera y a pesar de que llegamos 40 minutos antes el personal nos atendio demasiado mal no nos quisieron solucionar de ninguna forma es la primera vez q utilizamos esta aerolinia y su personal no sabe nada de servicio al cliente ni mucho menos de humanidad todavía estamos aquí en FLL viendo cómo solucionamos por nuestros medios pasa una vez dos no y más q pensábamos seguirlos utilizando y recomendarlos pero veo q lo q les interesa en asegurarse el dinero en sus cuantas y NO el bienestar de sus clientes"
Cons: "Helen the superviser dont let me go she is no good superviser no good no frienley no nathing"
Cons: "They didn't have a 1st officer present and could not get a hold of him. Instead of telling all the passengers, they decided to let us board and made us wait forever before they finally told us we didn't have a 1st officer. After all this they told us to get off the plane and they would let us know when to board again. Finally after the flight had been delayed almost 2 hours, the 1st officer arrived, we boarded and were on our way."
Pros: "Flight crew was nice and extremely helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "The flights where on time"
Cons: "The lauggage I checked in arrived in San Jose completely demolished. I can't even carry it anymore. There is a big whole in my bag pack, so my close are hanging out and the shoulder strap is ripped of completely."
Cons: "No beverage additional seat and carry on charge."
Pros: "Capable friendly crew."
Cons: "Seat/space too small"
Pros: "Everything it was nice"
Cons: "We were super delayed and the crew was very unhelpful. Wouldn't keep us updated and didn't know what was going on."
Cons: "The crew handled the situation poorly."
Cons: "Delayed, poor service"
Pros: "Colorful crowd"
Pros: "The crew was fine , not recleaning seats which is horrible in a night flight . The plane looked new"
Pros: "Terrible customer service. Rude agents, poor understand of regulations, awful management."
Pros: "I like veey much the Crew and the counter attention I can't rate the entertainment for this flight, we didn't have any."
Cons: "I would like to have a free coffee or soda"
Pros: "on time"
Cons: "crammed space, small legroom"
Pros: "seats need better cushions"
Pros: "Good price, arrival on time. It is a nice flight if it is a short time on the air. No food, no fancy seats but the price for a little over 2 hours flight was ok."
Cons: "The take off was late, but the arrival was almost on time."
Cons: "Everything, complete lack of professionalism. You shouldn't even list this airline as an option. My trip was hell."
Pros: "a flight attendant was attentive"
Cons: "$82 for overweight bag; wouldn't let me remove stuff"
Pros: "Crew was very friendly. We upgraded to have more space so my boyfriend could sit without being in pain by the small seats and limited leg room and that was much better. The crew gladly gave me some water for medicine and said it was something everyone is suppose to do if needed to take meds. why didn't the first flight??"
Cons: "We had to pay for the upgrade on a pretty empty flight so that we could be comfortable. We also saw people move to the better seats when the flight got going, and we paid $50 each for them and they took them for free."
Cons: "Once they have your money the staff doesn't care. Lack of communication and over priced for the "quality""
Cons: "Not only do you have to pay extra to sit next to your traveling companion but I was also forced to pay an additional 40 bucks in order to leave San Jose CR. All other airlines include these taxes/fees in their ticket prices. Please factor in an additional 100 bucks for any Spirit prices once additional taxes and landing fees, baggage fees, seat costs, etc. also remember they wont even give you a free soda or 1 peanut on the flight."
Pros: "the pilot and the attendants. soooooo nice."
Pros: "Same as above"
Cons: "Same as above."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Pros: "The boarding process was fast, which was nice. However, that is due to one of the things we did not like..."
Cons: "It cost money to carry on a bag! If it had been a small amount... $10-$15 or so, we would have shrugged it off, since the ticket price was lower than other airlines. However, to carry on a bag, it cost $53. To check a bag, it cost $50!! So no matter what, you are spending AT LEAST $50 more EACH WAY! If you were planning on carrying on a bag and checking, then you're really screwed. We were not informed of this when purchasing tickets. The airline hits you with it at check-in, so you really have no choice. Also, on the flight, there was no complimentary drinks. This doesn't bother me at all when it's a short flight, but for a flight that is over three hours, I feel it's the least they can do to offer a beverage. What also made the flight uncomfortable was that the seats did not recline, and the "tray table" was simply decoration. So even if I had decided to purchase a beverage, I would have no where to set it down because the tray table had no place for a cup. It was not big enough to even place a book or laptop on. It was a four hour flight, so I was planning on reading and working on my computer, but that did not end up happening. I would never use Spirit again. It was only $40 or so less than other airlines, and that is DEFINITELY NOT worth it."
Cons: "Arrived at the airport three hours early and still only just made the flight. When we arrived the lines were out of the door and we had to stand outside with no shade in 90 degree heat for half an hour until the line finally led us inside. We flew with Spirit two years ago to Mexico and experienced exactly the same issues. We thought this might have been a one off and so gave them another try this year. Never again. There are never enough agents at the desk and $50.00 per bag is ridiculous. For three of us, $300.00, OUTRAGOUS! I looked for lines at other airline desks and there were none. Don't be pulled in by the prospect of a cheaper flight. By the time you have taken into consideration all the extra charges for luggage, checking in online and selecting your seats, one of the most expensive carriers in the airline business. Seats don't recline and no padding!"
Cons: "Seats don't recline. High fees for luggage."
Cons: "The ticket counters are a fiasco. I was charged several times for baggage. The attendant at the ticket counter refused to look at my receipt, just telling me to repay at the kiosk. We missed our connection, along with hundreds of other Spirit fliers. EVERYONE I talked with downed Spirit, indicating you wear poor customer service like a badge of honor. I spent an inordinate amount of extra money for my "inexpensive" flight. I am so utterly disappointed."
Pros: "nothing. GFY spirit."
Cons: "flights are never on time. if you have a connection flight you will miss it. please listen to me and fly another airline."
Cons: "Waiting to check in was horrible, stood in line for one hour,..someone was heated clearing missed his flight another couple missed flight. Why does it takes so long to reroute your guest. There were 10 or so agents way down the other in and am excorted in a line with three agents.. then one goes on break. Then a supervisor clearly upset, everyone giving her hugs..darn it all you are busy. then two guys who look like IT people start working on the computers..Man!"
Cons: "This was a terrible flight experience with awful customer service. I was scheduled for flight 498, Houston to San Jose. This flight was cancelled after sitting around for 3 hours due to a flight attendant not showing up. This was deemed as uncontrollable, which I have no idea how your staff members mishap is not controllable. We then had to drive 4 hours North to Dallas to catch flight 972 at 6 AM, which was also delayed. We had to go to Dallas because there was no other Houston flight until Saturday night. Once in Ft. Lauderdale, we boarded and de-boarded our flight, due to a pilots flight hours being over the limit. This is deemed controllable. I don't understand how two similar situations are deemed controllable and un-controllable. I lost money on hotels, time, taxi's, and gas. Spirit owes everyone of this flight a voucher for the future."
Cons: "Everything. Delays. Cancelled flights. Missed connections"
Pros: "The best part of this flight is that the boarding agent switched my seat at the last minute. I had been talking with a gentleman inline and we were getting along fabulously. When it came time to board, I told him it was nice talking but we were on opposite sides of the plane. The woman taking our tickets said "Let me fix that". I usually fly a different airline and prefer that other airline in every other way, but THIS was the best case of customer service I have ever received from any airline personnel."
Cons: "By the time we landed, my back was sore. Really uncomfortable seats. This is Spirit so I expected that there would not be any free water or snacks, yet that is still disappointing."
Cons: "In the first flight there was a hi genial towel at my seat !! Completely discusting The second one was canceled and I was flying back for an emergency to Fort Lauderdale ( home ) hey make me walk and beg for a flight for me to assist the ER for hours and now I am wotjojt working at home and u cannot walk"