Pros: "The crew was nice."
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Cons: "The girls were sweet as usual!"
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Pros: "Crew was great"
Cons: "I actually can not complain"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Cons: "Ac not working at last 30 minutes of flight."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "Delta personnel were very pleasant/friendly"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "Speed and comfortable kind bars were a nice touch"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Pros: "The checkin agents did their best. Flight attendantw very helpful when overhead bins were full."
Cons: "No food/beverage service. Agent at gate desk visibly tired and short with customers, but not rude."
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Pros: "The flight was great! Very comfortable. I also loved the free movies they had available when you connect to wifi on the plane."
Cons: "That you all over booked the flight"
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Nice crew, short flight, comfortable."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Attentive and friendly crew onboard. Flight capt. kept us abreast of where we stand in the take-off queue. Upon landing, flight crew asked passengers who didn't have connecting flights to remain seated so that others could disembark first."
Cons: "Horrible boarding crew. Two ladies that acted like they just started doing this job yesterday. At one point, they actually yelled at a passenger who was about to board. Even their supervisor admonished them but seemed to be too weak to tell them what to do."
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "It was a quick, smooth flight."
Cons: "The man that checked us into the plane was rude but the flight crew was great."
Pros: "The movies that were available were great! The flight was also very smooth! The flight attendants were very friendly!"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Cons: "The plane had a problem. No mechanic in Huntington. Poor communication from American to the crew in Huntington. Connecting flight missed. Had to wait for standby. Luggage ruined by broken wheel and chunk missing where the wheel had been."
Pros: "All went well and without incident. Friendly crew. Easy On, easy off."
Pros: "staff is still courteous and professional"
Cons: "every time I flight I get less and less soon they are going to be charging for the air we breath in the plane"
Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "Timely and comfortable flight"
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Pros: "on time"
Cons: "very cold"
Pros: "Staff was good"
Cons: "I thought we would fly British airways no American airline. Personal tv did not work"
Pros: "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
Cons: "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "Staff were friendly and seats were comfortable."
Cons: "My TV wasn't working and it was the same for a couple of others. They managed to get the others moved stright away but they kept telling me they would reboot it and sometimes it was slow starting up. They rebooted twice and after 2hours 30mins into the 8 hour flight they accepted that it wasn't going to work and they finally asked another passenger would they swap with us. They said that all TV were checked on the ground between flights but this was obviously not the case."
Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Pros: "Americans new 737s are pretty cool. The interior design is modern almost spacious. Seat back entertainment centers are like something you would find on international flights. There is even an A/C plug to charge your electronics. The seats don't just recline, they tilt the seat as well as the back. That said, the seat depth is akin to sitting on a picnik bench."
Cons: "I did not like the fact that while I selected seats when I made my reservations they were not held when I confirmed my return flight on line. The gate attendant informed me that since I did not book thru AA my selections were " requests" with no obligation to reserve the seats."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Pros: "Everyone was polite, helpful, and courteous."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The view out the window"
Cons: "The delays the gate changes the almost missing my connecting flight because of the delays the running through two concourses to get to my connecting flight"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The service in first class was excellent."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "Everything was good!"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Cons: "They skipped me for drinks"
Pros: "Great service from the tiny crew. No issues with boarding, either."
Cons: "Regional jets are so tiny those with small carry-ons are still forced to check their baggage at the gate. How about a larger jet, folks?"
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Cons: "My flight was delayed 4 times and no one knew why."
Cons: "Got in 30 minutes early and then had to wait the full 30 minutes to get to a gate at midnight when there were empty gates everywhere, completely inane. They could of deplaned us at Southwest next door and then moved the plane for the next day. Really stupid. Think of all the fuel wasted sitting on the tarmac at an empty airport to boot."
Pros: "I liked the flight when I thought it was going to happen."
Cons: "That the plane never took off I will never use united again"
Cons: "You better get rid of basic economy."
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
Cons: "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
Pros: "No delay, friendly crew"
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Cons: "Our flight was canceled, we were then placed on another flight and when we got to the gate that flight had been cancelled also!"
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Snacks and drink"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "Not very many people on plane so we were able to space out more."
Pros: "The crew members were outstanding. Everything went smoothinly"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Pros: "The food"
Cons: "Small plane"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Pros: "Flight not full so had 3 seats to myself. Very cold in plane and again, no music or tv."
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "On time and good service. Nice seats. United mobile app is the best."
Pros: "Everything was fine except I barely made the flight in Chicago.when arriving in Charlotte I had to wait about 10 or 15 minutes for a wheel chair to get off the plane."
Cons: "Having to wait on a wheelchair so long in Chicago I almost missed my flight and having to wait so long for a wheelchair when I arrived in Charlotte."
Pros: "We'll coordinated."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "I was given TSA precheck which was great."
Cons: "I didn't get the seat I selected, rather the very last row next to the toilet. not the fault of United but hit terrible turbulence."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Cons: "There were a lot of children on the flight."
Pros: "I enjoyed the free United wifi because I could follow the flight progress in real time."
Cons: "They need free wifi!"
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Cons: "Will never fly United again if I can help it. Friday afternoon out of CLT was cancelled and rescheduled for Sat afternoon, we had a Friday night wedding and had to get to Chicago. Agents were completely unhelpful over the phone, went to the airport agents at ticketing counter were also unhelpful and threw up their hands like there was nothing they could do to help us. Finally had to switch to Delta and got to Chicago at 1AM EST, missed the wedding."
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Pros: "Most things"
Cons: "Some things"
Pros: "The crew was awesome and the flight wasn't bad at all"
Cons: "It was suggested that I didn't bring my carry on with me so I left it to be voluntarily checked and it came back ripped"
Cons: "3 hour delay due to improper fuel configuration"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Pros: "I appreciate the fact that caught the issue with the aircraft while it was on the ground."
Cons: "I don't appreciate a the fact that you made me late for church. Wouldn't have been such a big deal if i wasn't the church's organist."
Pros: "Flight was on time."
Pros: "In flight entertainment. Was able to watch a movie for free."
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Pros: "I liked getting to my destination safe and back safe."
Cons: "I didn't like the pulling off or the landing or the rocking while flying."
Pros: "The view."
Cons: "The seats"
Pros: "Best pilot I have ever flown with"
Pros: "The flight crew was by far the most entertaining I have ever experienced."
Cons: "Free in flight snacks."
Pros: "Very nice and criendly"
Cons: "For the price this was great"
Pros: "Good crew"
Pros: "Nice, roomy plane, on time flight"
Cons: "No free drinks or snack"
Cons: "I was unaware a carry-on had a cost to it. Then when they told me that if I paid at the desk it would be $50, but if I did it online it would cost $38 I obviously went to do it online. I was unable to do so. Even the desk associates were unable to do so. So they gave me a phone number to call and told me that they would refund me $12. Well, I got unnecessary attitude from the person (Arya) with whom I spoke with when I was being calm and collected. That's what pushed me over. I can handle bumps in the road calmly until I'm getting attitude from the customer service."
Cons: "They charged you for everything that adds up to more than what I would have gotten for a better flight. The flights were delayed multiple times. I’ve flown with frontier before and had the same results. I chucked it up to just a bad day but twice in a row???? Ridiculous!! Never again!!!"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "The flight time was delayed 6 hrs for “maintenance” then the time changed 4x, Sears didn’t recline at all, I’m 5’9 and my knees were touching the seat in front of me."
Cons: "Two hour delay and the flight status website never works"
Pros: "Price was good."
Cons: "Seats were uncomfortable."
Cons: "Do not offer even water w/o pay"
Cons: "being nickle and dimed for every little convenience, checked bag, carry on bag, seat selection, etc. What I though was a good deal ticket turned out to be way more expensive than I imagined."
Cons: "Plane delayed for 45 mins"
Pros: "smooth flight, from takeoff to landing"
Cons: "how small and cramped the seating was"
Pros: "Price was reasonable."
Cons: "Checked bag price. Tall people should have the priority for aisle seats."
Pros: "Direct flight."
Cons: "Too many extra charges."
Cons: "Four hours delay and workers not prepared to handle the situation."
Cons: "I never took this light, as it was supposed to be canceled because my departing flight was canceled due to rampant overbooking."
Cons: "Canceled an hour from departure and did not help get another flight for us at a reasonable time."
Pros: "Rude. Didn't even notify us when they canceled the flight we only found out when we got to the airport after waiting in the ticket line. Didn't bother to reschedule us or put us on another flight"
Cons: "We arrived at 9:30am for our 11:55 flight, and promptly spent the next hour and a half JUST in a massive line to drop off our bag, even though we'd already checked in online. Then, after we finally got to our gate, we saw that all the other flights for Frontier were starting to get delayed or canceled, so of course we got worried about ours, but despite frequent checks with the gate agent, we were told no no no, don't worry, our flight was still going forward. It got delayed, then delayed again. Finally, it got delayed to 6:18pm, but we were told a crew was flying in from Chicago, so not to worry, we would DEFINITELY be on the plane and out of there by 6:45 at the LATEST. 6:45 comes, 6:45 goes, and no crew. The pilot has been sitting outside the gate this whole time, and we see him go up and shake his head at the gate agent. They announce: the pilot has timed out, he can't fly us anymore, even if we DO get a flight crew. But they don't cancel it! Oh no, not yet. They still have two more hours to make us miserable, why would they cancel the flight? So we sit there as they tell us they might be able to get another pilot from another flight don't worry they're going to try. Meanwhile, we can't self-cancel our flight and get a refund because they've already loaded our bags onto the empty plane without a crew, and they won't get individual bags back, so those of us with a checked bag are trapped at the airport until this awful airline finally decides to let us go. Finally, at EIGHT PM, they do announce that our flight has been officially canceled, and what are we offered in compensation? A refund, or a ticket on a (fully booked!) flight on their airline two days later. No hotel vouchers, no tickets on any other airlines. Just a refund of a ticket you bought months ago so that you can buy an astronomically expensive ticket at the last minute on another airline, or a rebooked ticket on an overbooked plane in two days that will probably be canceled, too. We took the refund, rented a car with the money, and drove overnight to get home instead. Anything was better than being anywhere near Frontier Airlines for another minute. Avoid this toxic waste dump of an airline."
Cons: "as i boarded the plane I was told that there was an error on my boarding pass the representative at Orlando airport on my return flight said there was an error on your boarding pass give me your pass and use this new one when I went to sit in seat #24c an iel seat there was a lady sitting in my seat apon looking at the seat # on the new boarding pass the seat # was changed to 24d a center seat.opon speaking to the representative she was sorry for the change and I would get a refund I was not asked for a change of seat I have medical knee isues for that reason I chose an iel seat I was in pain for almost 2 hours for this I got $25 as compensation not acceptable I will not fly frontier air again"
Pros: "Did not purchase foid or drink. Entertainment not provided."
Cons: "Seat was in shrunken row, very tight with very little legroom and space. Seats were hard with no give. Glad this was a short flight, would have been very uncomfortable for longer duration. Bumpy ride the last half hour due to weather. Not happy with the expensive checked bag fee $30 for each leg of roundtrip."
Cons: "Check in people were very rude and tried to charge me for the same bag that they didn't charge me for on my flight from Charlotte. When I asked to speak to a manager she gave me a number that didn't connect to me anybody. When I asked for a number that would connect me to a person, she told me to "figure it out" Then they tried to tell me that the flight was full and I'd have to buy a seat. I ended up getting on the plane without paying for my bag or extra seat so basically they were just trying to get me to pain for unnecessary things"
Pros: "Lack of amenities okay if during the day. Liked the cost without all of the additional fees."
Cons: "Seats not reclining, made it impossible to rest. Will never fly Frontier again for a red eye flight."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "It was a good flight"
Cons: "Charged for everything. Even seats."
Pros: "I loved it! I had a window seat towards the end of the plane so I was one of the last people to board the plane but it was fine and I don't remember seeing the overhead bins stuffed too much."
Cons: "I had a very short flight from Charlotte to Orlando. The seats were fine but did not recline at all so it would be uncomfortable if you were a large person."
Pros: "I liked the price!"
Cons: "The seats were very uncomfortable, no leg room and they didn't recline."
Cons: "The entirety of my flight. .most unprofessional staff imaginable"
Cons: "I didn't like that I was charged after buying my ticket from Kayak for checking in luggage. I was under the impression that I had paid for the a checked bag with Kayak since it was more expensive than going through frontier's website. Also seats were very uncomfortable and the tray couldn't even hold my drink let alone my laptop. Never flying Frontier again."
Cons: "Comfort and space"
Pros: "Employees were terrific"
Cons: "Chairs were awful close & thin"
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Cons: "don't take cash. Had to use credit card for $2 drink. too cramped."
Pros: "Flight on time"
Cons: "Luggage was not on flight."
Pros: "I enjoyed the flight attendant. Extremely helpful!! I wasn't assigned a seat and she helped me get one that I had enough room."
Cons: "I didn't like the comfort... As in 0 comfortability. Not sure why since this is 2016. I don't the seats reclined at all. The arm piece that divides the seats would stay up."
Cons: "Inaccurate fee information led to a $284 flight being around $400. I could get a better flight without all the bullshit for $400. Frontier was poorly managed, lacked basic customer service, and had some "surprise" fees. Kayak: How about giving me back my hundred bucks?"
Pros: "Nothing. Will never fly with frontier again"
Cons: "1. You have to pay for carry on bags, more expensive than checking a bag. 2. When checking in and getting the option to pick my seat, all of the normal seats were taken and had to pay extra (not for an extra legroom seat) but just to be closer to the front of the plane. 3. The seats are uncomfortable 4. No drink service during the flight. 5. Ended up paying 2/3 the cost of the original ticket in fees the day of my flight. 6. Our flight was delayed 30 minutes, but the front counter said Nothing about it being delayed or what time what time we were boarding, updates, etc. If I could rate them less than a star I would. Terrible experience and terrible company ideas. I will not ride when them again because I don't want them to think this is acceptable service from the airline business. I hope they go out of business soon."
Cons: "The flight attendants were not cleared to fly to Charlotte (a domestic flight?!?!?!?) So we had to wait for another plane to land while trapped on the runway for new flight attendants. So unprofessional."
Cons: "over a hour delay because of pilot shortage"
Pros: "Seating and on time before landing"
Cons: "Nothing everything was amazing for and price is awesome .. For return flight"
Cons: "The ticket agent at the ticket counter was rude and not very friendly at 8:00 am. The PA system on the plane was horrible. You could not understand any of the announcements."
Pros: "They held the plane...THANK YOU!! Flight was quiet so we could rest."
Cons: "There were 3 of us who made the tight connection in Denver from Bozeman. My bag was the ONLY bag that was not delivered. Super annoying! There were only 2 people at the counter (once I finally found out I had to go back up to departures) and I was asked to put my information down on a notepad (because that's secure?!) and they would call me sometime later when they found my bag and she was very unfriendly about it, no eye contact and attitude. Did I mention that it was 5 am?! Unacceptable. Luckily the other woman working the counter offered to locate my bag and file the claim. (THANK YOU) Then I found out that was the only flight from Denver to Charlotte and I'd have to wait at least 24 hours before I got my bag back....Not a great experience with frontier. Customer service line---- TERRIBLE. I really would have loved to speak with a HUMAN BEING. Also the food selection on the flight was not good, would have been great to have an actual meal to buy with a flight that was over 3 hours."
Cons: "Did not appreciate the constant sales pitch for the airline credit card, it felt relentless!!! I could barely concentrate on my reading. Having not flown this airline before, I was also surprised and annoyed by the carry on and baggage fees. I thought I had found a good price for my ticket but that quickly vanished when you added these fees."
Pros: "Aircraft was good and open."
Cons: "No free beverage and charges for seats."
Pros: "We got there"
Cons: "Luggage and seat charges"
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Pros: "the funny jokes by the flight attendant"
Cons: "there was a fee for EVERYTHING!"
Pros: "Utilization of Kiosk, check-in, boarding, crew, and pilots. The seats were clean, too. Thank you very much :) !! Flight was also on-time for departure and arrival at destination. * In the Review, put my name as Anonymous. Thank you."
Cons: "Prices for beverages, food, and/or snacks are extremely HIGH! $3 USD for a 12 oz. can of pop OR WATER (16-20 oz) ? ! ! $7 USD for a 5-6 oz bottle of wine ?! The prices are ridiculous!! You can't get water to cry with or if you were on fire. Upon viewing your menu, there is a "bundle" for three or more items. This IS NOT a bargain. You decrease the price by a dollar is nothing. It appears to be overly enrichment and a rip-off. I know that you're in business to make a profit. But dayumm!! REALLY??! You all are certainly taking advantage of your customers. There may be either a continued decrease of purchases or none at all. I noticed that there weren't many purchases in relation to the number of passengers on board at the time. BTW, the price paid for the single bottle of wine ($7 USD) is what it costs for the 4-pack, if not less. A person can purchase 750 ml or 1/5 gallon for the same amount or less (i.e., $5 USD + tax). This is wrong and obliges passenger to make a grudging purchase out of necessity. Have you ever been thirsty before? Can't have water to take medications without spending large amount of money. You can't even get tap water or courtesy cup of water / ice. What type of mess is this? $50+ bag check fee is horrendous!! Your competitors are much cheaper. Please add more cushion and room to your seats. Had this flight been more than 90 mins., I'd be making a trip to the hospital instead of home."
Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"
Pros: "Left early. Comfortable seats"
Cons: "Seats too small. Didn’t recline"
Pros: "No way to contact wheelchair assistance when being dropped of to begin flight. Waited 30 minuted for a wheelchair. Had to ask Amer.Air agent for help. Other airlines are far more attentive. Seats need 2 more inches, felt squished. Very costly baggage policy, charge for carry- ons."
Cons: "Seats did not recline ( the whole plane - not just exit rows). All the extra charges for EVERYTHING were ridiculous, especially as you are not informed of any of them before booking. I'll not fly Spirit again."
Pros: "Friendly staff, fast flight, and no frills fares. They'll charge you for drinks, etc., But overall a good flight."
Cons: "Uncomfortable seats, no free water."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "Change of gate wasn't fun but it was handled professional."
Cons: "They didn't seat me and my husband next to each other. Take off and landing was rough. Everything cost extra. Bags snacks drinks. Only 1 bathroom. Crew was rude. Taxiing felt like whip lash."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Pros: "The crew was nicer on this flight. They made more of an effort and the temp was much more comfortable."
Cons: "They don't give you water or snacks. You have to pay to pick your seat and CARRY ON your luggage. The hidden fees surpass the cheap flight"
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "Low cost base ticket"
Cons: "Baggage fees added 80 to the flight cost and seat fees would have added another 40 if I paid them. If I knew that when I bought the ticket I would have gone with another airline. Oh, and no TSA pre-check option at O'hare"
Pros: "Everyone thing went smoothly and fast."
Cons: "All the added cost: seats, baggage, and snacks."
Cons: "No coomwnts on the airlines. It could br great if you provide atleast water yo the passengers"
Cons: "they were rude and uncooperative. They have no type of customer service. If you ask them a question they are short and direct. If you try to work out to find a solution...they just are plain rude and do not make an effort whatsoever to accommodate their customers. They abide by their ridiculous rules and plainly will not work with you. Besides that they started to charge for separate baggage fees. So you'll but a ticket for "cheap" but then they will charge you double for baggage both ways. My boyfriend purchased a ticket and wanted to make changes...they wanted to charge him $100 to change flight info. RIDICULOUS. He ended buying another ticket....Spirit took $200 in fees extra from us."
Pros: "Extremely friendly and funny staff. Very personable and professional."
Cons: "Small, uncomfortable seats."
Pros: "flight took off and landed on time."
Cons: "I was lucky his time and sat in the front of the plan on a better seat, but still not so comfortable. Very thin cushions. It was difficult to understand the crew n the PA system, spoke too fast and garbled. The purser was not clear."
Cons: "Delayed 2 hours because of a "late crew." Was also delayed on first flight to Chicago."
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Cons: "The flight was delayed with no reason given, the tray tables were too small, the seats were too narrow"
Pros: "We were off the plane and out of the door incredibly quick"
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Pros: "They try to get money in every way possible. They give you a good price on the flight ticket and then they get you on your luggage in a terrible way. 40 pounds instead of 50 like every one else. You have to pay for the carry on as well. They won't even give you water. First and last time with them. No thanks."
Cons: "I hate their crooked way to do business."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Pros: "I like that there is more leg room than before"
Cons: "That i have to pay for even water. Chairs don't recline, no tv noting"
Cons: "I will never fly spirit airlines again."
Pros: "Crew and flight was very good"
Cons: "This was the second time I flew to MN with Spirit first time my return was cancelled and this time was delayed by an hours and delayed take off and delayed at Ohare"
Cons: "Flight was delayed several hours. The staff did not inform us of the several delays. Only notification that was given was a gate change. We didn't have a pilot so we sat in the plane forever. Horrible service, but u get what u pay for with with spirit. Learned my lesson and will pay little extra to not fly spirit airlines."
Pros: "The guy who made the announcements was AWESOME."
Cons: "My seat. Pricing. Being forced to live out of a back pack. Tiny seats. No water. I won't deal w spirit again"
Pros: "The crew on the plane was great. Friendly, polite quick. Too bad they were like cops dealing with people that would not turn off their phones or stay in their seats."
Cons: "The Spirit counter had 2 people working and no customers. Would not give me a seat number. Gate agent had 40 people in line and was by herself. Seems odd to hold up people boarding while I got in line to get my seat number. Also the baggage fee really does suck. $50+ for a carry on was cheapest option. Passengers caused issues the whole time. Police called and met them on exit from the plane. Frontier is the better way to go out of the two sister airlines."
Pros: "The big seat that I upgraded to for $35 one way was nice - essentially a business class seat. The crew were helpful and pleasant, and the boarding process was well-organized."
Cons: "If I had known the philosophy of this airline ("bare fare" plus pay more than average prices for all other upgrades, including water on the flight), I never would have booked with this airline. Checked luggage is more expensive with Spirit than with other airlines, and fees are almost double at the airport if you don't pay ahead of time. Carry on bags are also an extra fee; only your personal item is free. If you have orthopedic challenges and a long flight, pick a different airline - only the extra cost seats ($35 each way) recline at all. This airline was more expensive to fly than the airlines I normally fly, once I added what I consider to be basic needs. It would have been nice to have this information (especially about the seats) available when I booked on Kayak."
Cons: "Never fly this airline"
Cons: "Canceled flight right before boarding. People at the gate were very rude. Made everyone leave and go out past security to the front gate to even know what was going on. Many Sprit employees knew that there were no more flights but wouldn't tell us. Made us all wait in line. They refused to help us find another flight. I will never again fly this airline."
Pros: "Not much"
Cons: "Not the best experience. Your airline is awful!"
Cons: "The price goes up so quickly. Also the website was down and when they were going to help me via the phone, they said I would be charged $100 as opposed to $35. It was awful."
Pros: "Other than the billing everything went very smooth"
Cons: "I was double charged for my bag leaving from Chicago. I disputed the charge on my credit card."
Cons: "Is always a surprise with extra charge on luggage, is never clear how is will be the size the shape the color etc etc!!!!"
Pros: "Flight was on time, boarded on time, and arrived at destination 20 minutes early"
Pros: "Only good thing was the staff aboard the plane."
Cons: "Delay, after delay, after delay. Got to ohare early, as you should. The second I arrived I got an email saying my flight may have been cancelled. Checked my bag anyway and found out it was only delayed. Aggravating but whatever. Got lunch, had a few drinks. Delayed even further. Approaching the time to board again...delayed another hour. Sat in three different terminals for 5 hours. Only to finally board and get delayed again. Flight was overbooked, people taking seats that weren't theirs. Absolute chaos. I get that it's cheap, but, it's at the cost of comfort and sanity. I'd consider a ricksha before I considered spirit airlines again."
Pros: "Never flying spirit again."
Pros: "Missed my flight due to your computer system failure at booking!!!!! No announcement made for the immediate flight while standing in security lines!!!!! Arrived at the gate at 11:12 and the plane door was already closed though the flight wouldn't departuntil 11:20!!! Ridiculous experience!"
Pros: "Everything was clean, staff was polite, boarding was fast."
Cons: "I paid the same amount for a one way Southwest flight as I did for a Spirit flight going the opposite direction - however, when you add all the extra costs Spirit piles on, it's stupid. They even charged for WATER. We only were able to get a free glass of ICE. Don't use "Only pay for what you use" as a positive advertisement. That's cheap & petty, and I'm never flying with Spirit again. Southwest all the way! The website was really hard to navigate, and when I tried to process a payment to have my bag paid for early, it didn't go through. They want you to pay the higher price at the airport."