Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Moab
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Scores according to KAYAK customer reviews
Pros: "Flight canceled without notification"
Pros: "Trip was ok"
Cons: "The flight was delayed 1 hour"
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Pros: "The crew very professional. My flight was on time."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "Calm and safe, just like I like it."
Pros: "Short lines"
Cons: "Seating arrangements"
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "The flight was delayed almost 6 hours, the crew was rude and the “comfort +” seats had very little leg room ."
Pros: "All good."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "It was delayed"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "Snacks, cleanliness and crew"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "The crew and pilot were absolutely amazing."
Cons: "This is my 3rd delta flight in a row that has been delayed. I understand these things happen, just extremely frustrating."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "Very friendly and professional gate agent and flight attendant"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "The crew was excellent; courteous and professional."
Cons: "More room for overhead bags so checking carry-on isn’t necessary"
Pros: "Crew was helpful."
Cons: "None at this time."
Pros: "Both flights on time, almost early."
Cons: "Comfort is bare-bones, too many fees for everything, food presentation is declining."
Pros: "Easy boarding . Flight was very quick and comfortable and the crew were professional and attentive . Despite flight delay the pilot made up the time and we arrived on time. Border and passport control was quick and very efficient on arrival at Glasgow."
Cons: "Baggage collection at Glasgow took too long."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "Very kind crew"
Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"
Pros: "except for a young steward who smiled kindly"
Cons: "the other crew that served us had no smiles or eye contact. an incident even happened with a passenger that could have been avoided if the crew was friendlier"
Pros: "Unavoidable delays at Denver set this crew back an hour, but the gate agent tagged everyone's carry-on's to try and expedite or loading. David, the steward, was also pleasant and hustling to help people get on and off at Denver."
Cons: "Flight into MLI earlier in the week had WiFi, this one did not"
Pros: "Great floght"
Cons: "All good"
Cons: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Cons: "Flight was delayed from moline to Denver , which would have resulted in missing our connecting flight to San Diego and spending the night in the Denver airport on Christmas Eve! Therefore we were forced to reschedule our flight with another airline and fly out on Christmas Day!"
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Cons: "Very limited movie choices on this 767 aircraft"
Pros: "We did not crash. Eventually we got to our destination."
Cons: "All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline."
Cons: "Everything about it was appalling. It still angers me to think about how awful they were. The fact that I got there 6 hours after I was supposed to be there and spent 3-4 of those hours stuck on a runway was absurd. The pilot and crew's attitude and shortness made it even worse. Never again."
Cons: "This is the fourth time that I've been bumped off of a flight because United overbooked. I'm in the military and each time I was trying to get home to family or fly family to me. I will never fly with United again."
Pros: "Everyone associated with ensuring customer satisfaction are to be commended."
Cons: "Not Applicable...................................."
Pros: "We were on time"
Cons: "The annoying person next to me"
Pros: "On time, quick boarding, smooth flight"
Cons: "No issues"
Pros: "Fast. Easy. Gave me free seat with more room"
Cons: "Such a tiny plane.... crowded. Made you pay for wifi."
Pros: "We were upgraded to business class. Everything was excellent! Seats were extremely comfortable. Flight attendants took great care of us!"
Pros: "Had a lot of legroom"
Cons: "I ended sitting in a middle seat because I had a basic economy ticket and couldn't choose my seats beforehand"
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Worse experience ! I will never use united anymore ."
Cons: "Cancellation without compensation or care got customer"
Cons: "That the flight was canceled without my notification, that United Airlines customer service team was extremely unhelpful and assumed that I could afford to pay for my luggage and a rental car because I missed my connecting flight (which I could have driven to if I was given proper notification that the connecting flight was canceled)."
Pros: "no delays"
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Pros: "Clean comfortable, friendly service"
Cons: "Flight was very cramped and overbooked. Many overhead bins were broken shut and couldn't hold anything- causing overcrowding of bins."
Cons: "Airline would not help in any way. Tried rescheduling flight and they wanted to charge me over $500 when I could simply book a $170 Delta flight. I thought they'd help me replace my ticket with another or at least something, but I guess we all know now how United treat their passengers."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "TSA precheck, Group 2 boarding, more room in seat"
Cons: "The usual things that you can't do much about: small package of pretzels, bathrooms, crowded. I wasn't unhappy, it just goes with flying."
Cons: "Delayed flight made me miss connection and lost my bag"
Cons: "The problem w this flight is that the plane departs from ORD. So even if the weather isn't a problem, if there's a problem w the plane they will fix it at ORD. Needless to say the propensity of that happening causes delays."
Pros: "The United employee @ the check in desk was nice enough to find me another flight the next day (since I missed my flight by minutes)."
Cons: "The seats were very narrow & tight. I am not a big person nor was the man seated next to me & he had the same complaint."
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Cons: "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"
Pros: "Smooth flight, on time!"
Pros: "nothing. United sucks."
Cons: "5am flight was cancelled. rebooked for a 3:30 pm flight. that flight was delayed due to mechanical issues also, and then cancelled. Thank God for Delta! Rebooked on a delta flight at 5:30 and finally got out of moline!"
Pros: "online wifi."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Cons: "This flight is notoriously late."
Pros: "On time. No problems"
Pros: "Crew was really great. Border on time. Very good overall."
Cons: "incoming plane was delayed 3 hours and caused me to miss my connection. got transferred to another flight the next morning."
Pros: "Nothing. The people were rude the flight was late, the seats were cramped."
Cons: "Everything. I can't say anything about how bad it was."
Airlines flying from Illinois to Moab have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Moab
Masks required on board, masks provided on flights from Illinois to Moab
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Moab
Testing for antibodies, testing for symptoms for flights from Illinois to Moab
Waiving of change fees. Search flexible flights from Illinois to Moab