Pros: Outstanding mileage and solid car = Corrolla
Cons: Bad lead in outside seal - I got a 20% refund....should have been more I think = trunk and passenger side totally drenched during storm.
Oct 11 2016
Long wait and dirty car
Pros: Took forever to get the car in Grand Junction. Then the car had to be cleaned so add 15 more minutes while they were waiting on other people.
Oct 22 2016
Cons: I reserved Enterprise rental via Kayak just to be called by Enterprise 2 hours later telling me that they didn't have the vehicle Kayak said they did. I was unable to go on my trip, because Kayak's "inventory" was not up to date.
Feb 18 2017
Pros: Everyone was cordial and was asking how everything was and if there was anything that I needed.
Mar 26 2017
Cons: was to receive a full size car, ended up with a chevy spark....little hard to cart 3 grandkids and a baby in....did not suite my needs at all
May 21 2017
Great customer service and cars!
Pros: Kim from the Moab location was extremely helpful and accommodating. She picked me up from my Lodging a couple of miles away in about 15mins after I called her.
She was very efficient with paperwork and vehicle checkout.
Last but not least she shared several touristy tips with me based on her local expertise.
I wish all my rental experiences were similar.
Aug 20 2017
Excellent customer service; ok car performance
Pros: Staff at both pickup and drop off locations were extremely nice.
Cons: Car electrical features did not work, and staff did make me aware, so no fault of theirs.
Oct 13 2017
Cons: Total disaster. Waited 45 minutes at the rental location ... stayed until after closing and no one showed up. Sign said they were either picking up another passenger or at the airport. No indication when or if they would return. Don't really fault the local manager ... apparently they do not have sufficient staff to run the operation. Put the onus on Enterprise.
Oct 20 2016
Pros: Friendly, no wait
Cons: Upgrade to larger car than desired
Apr 10 2017
Pros: They were supposed to be open and they weren't
Pros: The price thru Kayak was awesome! A better price than Avis could give me by far. The reservation online was easy.
Cons: The car didn't look like it had been cleaned when we got it. I also called the Avis location multiple times to make sure they had available car seats and was assured they had plenty- but didn't have a single one when I picked the car up. I had to wait for them to bring one from another location.
Aug 5 2017
Pros: They were so patient and helpful with drop off and pick up. Pleasant and polite
Cons: The car smelled so badly of smoke. I aired it and it was smelled badly.
Cons: I didn't like that budget couldn't accommodate our full size car when it was having trouble. Instead of an up grade they wanted to down grade us to a compact car. Then customer service laughs at me. If u started with customer service it would be ten times better .
Pros: The car was as expected clean and three quarters tank of gas
Cons: The extortion at the last minute was charged extra for keeping it 24 hours what's up with that who's ever heard of a 10 hour or 12 hour rental give me a break read the fine print apparently I booked a nine hour rental I've never heard of such a thing when I brought it back after 23 hours and 55 minutes I was told I was late and there was a late charge totally bogus dude signed dick hertz