Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Pros: "All good."
Cons: "Price"
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Pros: "Helpful"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Snacks, cleanliness and crew"
Cons: "N/A"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Pros: "Very friendly and professional gate agent and flight attendant"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Nothing"
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Pros: "N/A"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Free wine and beer service"
Cons: "Gate agents, re-booking"
Pros: "On time; easy boarding check-in"
Cons: "It would be such a nice touch if you could set up coffee and breakfast snack in the terminal waiting area."
Cons: "Flight delayed but good"
Cons: "Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!"
Cons: "Time to de-board took some time"
Cons: "Nothing really. Maybe new planes ?"
Pros: "The crew was great and friendly."
Cons: "Nothing, I think for the flight duration it was good."
Pros: "The crew is really good. Super nice and attentive."
Cons: "Honestly, while the flight delay was a hassle. Probably nothing because flight delays happen. My bag was placed on the next flight. But your crew’s attitude made it all better."
Pros: "Thank you for using glasses and not plastic!!!!!!"
Cons: "Wish I could fly them all the time. Really a great experience."
Pros: "Flight was late but importamt is, it was safe take off and landing. Very nice service, good welcome staff and there was free snaks and drinks. Wonderfull overall"
Cons: "May be proper update online or more announcements. But because of weather it is understable."
Pros: "Great crew"
Cons: "Nothing was bad"
Pros: "Good timing. No delays"
Cons: "Couldn't figure out my frequent flier number and the call-in centre wanted me to wait for some crazy amount of time to figure it out. Kind of insulting."
Pros: "The attitude of crew was good and comfortable seats and good service we shoul have plug to charge devices"
Pros: "Crew were very professionally and very attentive to my needs as a mom traveling with an infant."
Pros: "It was quick and easy to board the plane with no dlays"
Cons: "A little bumpy"
Pros: "Snacks and pleasant mannerism of the stewardess"
Pros: "Nothing"
Cons: "Delayed by an hour. And no functioning toilet."
Pros: "I had an excellent flight back home. We left about 15 late but the pilot made up the time so arrival in TO was on time"
Cons: "Pd392 seat I sat in was a bit uncomfortable it appears to be sinking in the center unlike the plane plane i took from TO to Chicago"
Pros: "Service of crew and snacks"
Cons: "Flight was delayed."
Cons: "To avoid additional headache when passengers are boarding the plane, I would recommend boarding the “first class” first then start with the back seats then make your way to the front seats. It will be a much smoother process when getting everyone onto the plan."
Pros: "The earlier flight departure times are really good, the traffic is not jammed yet on the 401 and GEW. Custom waiting times are basically non existing in comparison to Pearson. Planes are relatively on time (only flew 4 times with Porte), staff is friendly. The turboprop planes have more legroom than most others. I do like them, and do recommend Porter."
Pros: "it was such a smooth flight"
Cons: "all good"
Pros: "Comfy large seats. Great service"
Cons: "Little slow to leave"
Pros: "Nice flight"
Cons: "Highly recommend it"
Pros: "Staff was nice everywhere during this trip."
Cons: "I was charged $40 for my bag at O'hare because my booking to Montreal was done as two separate tickets (as the staff explained)....?!?! Kayak how do you do this and not tell your customer? $40 dollars is not a lot but I definitely feel cheated!"
Pros: "Nice crew, snacks and drinks, good price, calm experience."
Cons: "All flights delayed by 1 hour. Maybe equipment logistics could be better."
Pros: "Literally nothing. Even the free beer and wine didn't make up for this company!!"
Cons: "Our flight to Chicago was cancelled, we didn't get so much as an email letting us know (checked the flight status at 1am for a 8am flight and it said on time) we found out at the porter counter at the airport that or flight was cancelled and we were delayed until the next day!!! Next day we realize they didn't schedule us on the first OR second flight of the day but the third so we were delayed by 36 hours instead of 24!!!! The planes are tiny, very old, quite dirty. The staff seem totally non chalant about all these cancelled flights and allllll of the delays and repeatedly say that the airline is understaffed... hello i don't care why my vacation was cut short by 36 hours and i got stuck paying 200$ for a hotel room tat i didn't get to stay in!!! Get your act together Porter!!!!"
Pros: "Everything else... the whole Porter Experience brought me back to what air travel used to be like... I will fly Porter again. Even a long weather delay was more tolerable because the waiting area was more like a Flight Club experience."
Cons: "Baggage rules seemed to be enforced arbitrarily... gate Checking was routine... but I was forced to pay to check a bag."
Pros: "The flight attendants were very nice. Timely boarding."
Cons: "Very small plane with only one bathroom."
Cons: "They were not organized. Delayed every flight and cancelled two flights and offered no complemsation. I thought there'd be better customer service."
Pros: "Snacks and the complimentary wines"
Cons: "Flight attendant did not allow earbud headphone during landing. I have not seen this in other airlines."
Pros: "My trip going to Toronto has been canceled on friday and moved for the following day, I had to by another flight going to toronto so i don't miss the commitement i had this is not acceptable they should have offered me to place my flight for another time"
Pros: "Free wine & beer! :)"
Pros: "All the complimentary food and drinks, really nice staff and comfy and elegant seatings."
Cons: "Nothing"
Cons: "There needs to be better coordination, or perhaps the actual truth, regarding making connections when first flight is delayed. Also, correct info regarding the location of facilities when one has to pick up bags after immigration and drop them off before security for second flight. I have traveled to Canada many times before and Porters personnel were among the least helpful I have ever encountered in over 30 years of regularly coming North."
Pros: "The flight was on time and overall it's a smooth travel experience. Definitely recommend to friends n family."
Cons: "NA"
Pros: "I liked nothing!"
Cons: "Re: my flight to Toronto where I met someone who spoke Spanish. I started a nice conversation with her and in the back I understood a couple of Americans using racist terms directed towards us. No one on the flight staff stepped in to interject or intervene. Maybe they did not hear the comments but it was difficult not to. I believe they avoided the issue and I was left feeling uncomfortable and discriminated against in a seat I paid $400+ for. I should not have to feel that way when paying so much for a service and I will not be recommending Porter to anyone or using your airline again without a proper response from Porter."
Pros: "The service and the crew,."
Cons: "The connecting flight was delayed by 1h30 ."
Cons: "Flights were delayed both directions"
Pros: "없음"
Cons: "비행기 지연, 4시간 30분 기다림. 예정 도착시간보다 5시간 늦게 도착"
Pros: "Service. Location of both Toronto Island and Chicago Midway are closer to downtown than the bigger airports in each city."
Cons: "Porter was a nice, small, well-kept secret. Now they have expanded quite a bit and the lounge is always full, to the extent that people are sitting all over the ground. Flights are almost always late to take-off. I guess all good things must come to an end."
Pros: "Everything was good."
Pros: "Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water."
Cons: "Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out."
Cons: "They loose my luggage!!!!!!"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Pros: "Upgraded to business class."
Pros: "I got upgraded to first class!"
Cons: "This flight was operated by United Airlines, a code-shared flight."
Pros: "We had a very good experience with Air canada and will use Air Canada again."
Pros: "It was overall a good experience, cannot complain about the service as it was great."
Cons: "The weather caused a bumpy return flight but that is not the airlines fault."
Pros: "Very short flight, not much to say"
Pros: "Extremely helpful and accommodating! Thanks to all!"
Cons: "Flight was delayed"
Cons: "The flight was late."
Pros: "Long wait for ticketing and at customs during transfer"
Pros: "I am sad to say I have little positive things to say about this experience."
Cons: "To begin, our flight was delayed an hour into Toronto. We asked the flight attendant about our connecting flight and they said they would find an answer. It ended up that we landed just as the flight was scheduled to leave. Why they could delay pur flight but would not hold another flight by 20 minutes is very questionable. Then we got to customer service, the rep told us that we could only get on the next flight going out tomorrow at the same time which meant 24 hours lost. Of our vacation- which hotels already booked and tours already booked. When I asked if there was anyway we could get in earlier the service person told me "I should be grateful because some people have had to wait multiple days to get to their destinations." When we finally did board the flight the next day we were not served any food, no snacks, and no drink for the entire overnight flight."
Pros: "Air Canada is my favorite airline to fly. The employees are always helpful, from checking in to the flight crew."
Cons: "I only wish Economy had more leg room."
Pros: "Crew"
Cons: "Boarding gate very small"
Pros: "All was well. Thanks"
Pros: "Flight was smooth; love being able to track route. Got in early."
Cons: "Flight was delayed but overall trip was good"
Pros: "Smooth take off and landing."
Cons: "The numbers above the seating arrangement cause a lot of confusion for people and some almost want to argue for the window seat."
Cons: "My flight was changed and I wasn't informed - I cleerly checked my information beforehand but it would be nice if flights were to change by two hours, to know in advance so arrangements could be made"
Cons: "It was so great we didn't go. Got a refund you retards"
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Pros: "Clean, prompt, attentive staff"
Pros: "In flight entertainment. Friendly staff."
Cons: "Slight delay but related to the weather and not to the airline."
Pros: "There was nothing redeeming about this flight."
Cons: "Delay caused us to almost miss our flight to Dublin. Rude staff, and overall disappointing. I will not be flying on Air Canada again."
Pros: "Nothing"
Cons: "Never flying Air Canada again!!!!"
Pros: "Staff was friendly"
Cons: "Uncomfortable seating"
Pros: "Everyone I came in contact with was amazing and super helpful!"
Pros: "Staff were friendly and helpful"
Cons: "Delays leaving the gate led to longer delays taking off."
Cons: "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
Pros: "Quick flight"
Cons: "Delays"
Pros: "Very friendly staff."
Cons: "Left late so missed connection. Was put up in a mediocre hotel."
Cons: "Not enough time to go through customs. Missed connection."
Cons: "Deplaning and entering the terminal was delayed substantially."
Pros: "Very friendly crew. Smooth flight."
Cons: "No entertainment. Great person sat next to me."
Pros: "Provided a blanket and pillow, breakfast and dinner, had 3 bathrooms which was excellent for how many people on the plane. The flight attendants were excellent and very nice as well. I do love air canada for long flights."
Cons: "When i checked out the cabin after i bought the tickets i was under the impression that there would be screens on the plane to view movies for free. Instead they were offering for $10 to buy a ipad and more money for headphones to rent for the flight to watch movies. Kind of was a disappointment but i read a book which is always better to do anyway."
Pros: "The crew was very nice."
Cons: "It was like flying in 1995. They may want to consider buying more modern planes."
Pros: "This is awful flight coz I brought it from kayak"
Cons: "Flight delayed due to plane defect. Stayed in plane for more than 5 hours. Baggage lost. Never made it on time"
Pros: "good entertainment but otherwise average or less"
Cons: "No free alcohol. Lights didn't turn off ever so I could get some sleep."
Pros: "The flight was comfortable. Entertainment choices were varied and generous."
Cons: "o'Hare needs an upgrade."
Pros: "How quick it waz"
Cons: "How close the seats were"
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "Everything was good!"
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Cons: "Food!"
Pros: "Great crew"
Cons: "Very uncomfortable seats"
Pros: "Nothing"
Cons: "My economy plus seat wouldn’t recline!"
Pros: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Cons: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Pros: "Nothing at all!!! That should really tell you something!"
Cons: "The staff were rude, abrasive, ignored several passengers that were trying to get her attention before take off as 2 overhead bins were wide open and full to the brim. She of course was too busy playing on her cell phone in the back of the plane and ignored/silenced the passenger call button. They were so loud when people were sleeping, yelling ‘trash please’ every 5 minutes, we are not stupid, we can see what you are doing and if we have trash, we will give it to you - so please STOP disturbing my peace and let me bloody sleep!!!! I was never offered any food or drink during the entire flight, not even when I was awake - other airline attendants are more observant and come back and ask us when we are awake if we would like anything to eat or drink. So essentially that was 7 hours with nothing after having paid a little over $700 for what was seemingly the WORST transatlantic flight I’ve ever taken. I travel back and forth often, because I’m a dual national, but I will stick to BA or Virgin Atlantic - the planes and service are far superior to this pile of turd that goes by the name of United. There were no charging facilities (power outlet or USB port) and the TVs had such horrendous resolution that you would get a headache from having to squint at the screen."
Pros: "Entertainment."
Cons: "Nothing."
Pros: "NOTHING"
Cons: "Every thing I will never fly with United"
Cons: "The fight to flint was canceled last night beacuse they had no captian. What the heck!!! My mom is a senior citizen and the last thing she needed to be doing was schlepping all of her things to and from the airport in fridged temps. She’s battling a major cough and is now so exhausted!! This is totally unacceptable...not to have a captian?!???! Please respond as to how I will be reimbursed or what I can do to feel satisfied."
Cons: "You better get rid of basic economy."
Cons: "Tight seats, seat belt uncomfortable"
Pros: "No delay, friendly crew"
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Pros: "While it was a long flight it was comfortable and surprisingly the food was good."
Cons: "We ran late as the plane needed some work on it before we could take off; when it was finally done there was a storm and could not take off again. We were behind over an hour before we could leave but we made up for in as we had good tail wind."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."
Pros: "Chicken wrap was very tasty. Very attentive flight crew."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Snacks and drink"
Cons: "Average"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "Too many seats too close together. The entire trip was too hot and stuffy. The flight attendants showed minimal care about the uncomfortable hot and stuffy environment."
Pros: "On time, crew was friendly"
Pros: "Not much."
Cons: "Originally, there was an announcement that we would be delayed by 45 minutes because of "air traffic" issues in San Francisco, where we were landing. In spite of this, the captain decided to have passengers board the plane, and try to push our way up the line, so to speak. Well, once we were on the tarmac, the flight crew were told that the plane could not take off, and that we needed to wait there for 45 minutes, without moving, in our seats, with nothing to do. Even though it would still not have been ideal to wait 45 minutes at the gate, at least we could have walked around and could have entertained ourselves."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Crew was attentive."
Cons: "From Gregory at the check in being rude and anything but welcoming, to seats in first class needing replaced, this was anything BUT a first class trip. This was my second time giving United a chance as I normally fly Delta. I don't think I'll make that mistake again. I understand a late night flight doesn't have a meal service, but snacks of chips and bananas is not my idea of how you should serve Firat Class passengers. I would have a hard time recommending anyone choose United as their airline. Time for an upgrade of not just the seats, but overall customer service."
Cons: "Worst customer service of my life. I will NEVER fly United Airlines again."
Cons: "Turbulence was insane"
Pros: "We'll coordinated."
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Cons: "The seats were terribly uncomfortable (including her flight to Chicago). The cushion made me slide down the seat and could not get comfortable."
Cons: "I went on this trip as an veterinary humanitarian out reach. I was also guardian to one high school student so that she might have an experience of such to guild her future. Her flight was missed booked to leave after mine, I attempted to rebook my flight with Luthansia but they would not let me me even partial rebook. I attempted a number of times to rebook the flight but their solution was extreme financial gain for them when more reasonable alternative could have been arranged. They canceled my entire return flight and left me stranded. I had to piece together a return flight on a shoe string budget. Thankfully American Airlines was understanding for it appears Luthansia and United are not."
Pros: "Loved that it was an empty flight"
Cons: "2.5 hour delay. No working bathrooms. Couldn't hear the tv and headphones that they gave out were useless."
Cons: "The flight got cancelled"
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "I made it to the airport safe and sound."
Cons: "It was a complete cluster as if no one knew what was going on. Once we were finally able to board we sat on the plane for an additional 30 minutes or so because the air conditioning went out on the plan and we all had to sit there in the scalding heat while they fixed it."
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Pros: "Flight itself was fine. Major delay resulted in arriving one day later than planned, additional transportation cost, unplanned, and unplanned parking fees. No travel voucher was offered and when I asked was told it was not possible to issue a travel voucher."
Cons: "It would have been helpful if hanging a garment bag were available, which was the case on my return flights to DC on American Airlines."
Pros: "The process was good"
Cons: "Wish there were more morning flights"
Pros: "Very good"
Cons: "Comfortable"
Pros: "I was comfortable and I didn't die."
Cons: "N/A"
Cons: "There should be some free tv"