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Pros: The crew were kind and helpful and kept us hydrated

Cons: The seats are so tightly packed that it’s quite uncomfortable

Cons: Two flights in the same day, both delayed. This one was a tire issue that kept us stuck in the cabin on for over an hour.

Pros: The crew was great. Not some of the gate agents.

Cons: Re-routing us better not to miss the flight.

Pros: The staff was helpful

Cons: Better food

Cons: That don’t let you go standby on an earlier flight with a “basic” fare, even when there are empty seats. Not clear when you purchase through Kayak.

Cons: Nothing really. Maybe new planes ?

Pros: Wine and food on flight, nice crew

Cons: The people at the ytz airport missed our boarding call and then had to tell us in person to board and our flight was late.

Pros: Nice crew, loved the complimentary wine!

Cons: Airplane was too warm and made the flight uncomfortable.

Pros: The 1st class crew were amazing!

Pros: Great staff.

Cons: I hate that American Airlines doesn’t sign seats together even when there are spots available.

Cons: Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections.

Pros: It was quick.

Cons: The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got.

Pros: Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease.

Cons: The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case.

Pros: Had seat open next to me

Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Cons: No mechanical failures or delays would be nice

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Pros: Very friendly staff.

Cons: Left late so missed connection. Was put up in a mediocre hotel.

Pros: The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!

Cons: I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm

Pros: On-time performance, upgrades, staff

Pros: The boarding process was fine, flights reached in time, crew was nice

Cons: Horrible seats which makes it impossible to fly to long distance. Long baggage claim delay.

Pros: The effort to make up the delay time

Cons: Seats. They used to be normal. Now they are too thin on cushion. Perhaps for up to 90 minutes of flight, but for 2 and a half hours were not enjoyable

Pros: No frills but clean and on time

Cons: You get what you paid for. Compared to higher-priced carriers I got good value for my money

Pros: Clean aircraft

Cons: Better, healthier food choices would be nice.

Pros: The crew was very friendly, helpful and accommodating. We were in business class and appreciated the use of the Clubroom Lounge at Gatwick airport, (although none of the ground people told us about it, we happened to ask on our own.)

Cons: Baggage check in was a hassle. Too automated.

Cons: 4 hour delay

Pros: It was all very standard- crew was nice, plenty of food

Cons: the system for checking bags at Paris CDG was really bad. The Kiosks to print bag tags were really hard to use - esp for older folks.

Pros: The crew was great.

Cons: On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more.

Cons: Paid over 300$ and got no screen at all, no movies, no bending headrest. This airline is bad quality and overpriced

Cons: Flight delayed

Cons: Long time with taxiing on both ends. Flight was delayed as well but landing on time

Pros: None stop flight

Cons: Delay and unorganized boarding.

Cons: Sat on runway for 30 Minutes at the end of the flight.

Cons: The plane to Guatemala was the worst plane I've got in on

Pros: Excellent American Airlines crew the purser Lisa was very welcoming and helpful and attentive during the flight. Seamless!

Cons: Nothing.

Pros: The Toronto to Chicago crew was amazing. The Chicago to Tooronto crew was at times testy. We showed our boarding passes for passport check in, when boarding began at the gate, and then again when boarding the plane. Did we somehow sneak by down the jetway? We fly frequently and this as our first experience with having to show our boarding pass again. It was the act so much as the testiness of the flight attendant.

Cons: Time to de-board took some time

Cons: Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!

Pros: Snacks and the complimentary wines

Cons: Flight attendant did not allow earbud headphone during landing. I have not seen this in other airlines.

Cons: Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed.

Cons: We could have had our non-stop flight that we booked

Pros: We arrived nearly on time & without issue.

Cons: The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight.

Cons: Excellent

Pros: The Toronto to Chicago crew was amazing. The Chicago to Tooronto crew was at times testy. We showed our boarding passes for passport check in, when boarding began at the gate, and then again when boarding the plane. Did we somehow sneak by down the jetway? We fly frequently and this as our first experience with having to show our boarding pass again. It was the act so much as the testiness of the flight attendant.

Cons: The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday

Cons: You have been delayed in all our planes.

Cons: Flight was delayed.

Cons: No option to watch movies

Cons: Nothing. Perfect flight.

Pros: Seats were comfortable.

Cons: We didn’t get offered a snack or drink.

Pros: Seating and serving, both very good

Cons: I couln't get my view on for movies, since there was (I presume) a charge for the earphones. Won't know now what happened to Jean Grey. Maybe offer a small book cart as an alternative entertainment for us cheapskates? do-de-do...

Cons: Airplane tire had to be replaced. Even though this was done fast, the flight was quite delayed.

Cons: This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this.

Cons: For one my bag happened to some how end up on another flight I arrived at 4 pm in denver and didnt get my bag till 11 pm yesterday evening

Cons: The internet connection was terrible i was not able to see anything that was being offered

Pros: the crew was nice

Cons: leaving on time. more than 4 hours delayed. we had to deplane the aircraft and all the time there was not a certain answer.

Pros: The overall flight was good!

Cons: Maybe make sure that communication between connecting flights are quick and efficient.

Cons: Just doesn’t compare to the new 787’s

Cons: The experience was excellent.

Cons: You have been delayed in all our planes.

Pros: The flight attendants were very nice. Timely boarding.

Cons: Very small plane with only one bathroom.

Pros: Snacks and the complimentary wines

Cons: Flight attendant did not allow earbud headphone during landing. I have not seen this in other airlines.

Cons: They were not organized. Delayed every flight and cancelled two flights and offered no complemsation. I thought there'd be better customer service.