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Pros: Delay of check in with upgrade

Pros: Flight went well and was on time. 2nd best experience for economy seat.

Cons: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

Pros: It was great...

Cons: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.

Pros: Very friendly and accommodating crew.

Cons: The Entertainment screen could have been larger.

Pros: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.

Cons: Not one thing.

Pros: Crew was professional and friendly

Cons: Continuous improvement

Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Pros: My seat

Cons: Time check in maybe earlier.

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Pros: Everything

Cons: Connection time at Narita is too long

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!

Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!

Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.

Pros: crew amazing

Pros: Crew was professional and friendly

Cons: Continuous improvement

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Cons: Breakfast could have been better

Pros: The crew and food was amazing, with ample entertainment selections.

Cons: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Pros: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Cons: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Pros: Seats reclined more than most airlines

Cons: 4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again

Pros: Crews are amazing but the set is a little too tight.

Cons: WiFi never work and food was bad everything is salty.

Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.

Cons: More food options for those with soy allergy.

Pros: Flight, airplane, crews were Better than expected

Pros: Crew

Cons: Entertainment selection could have been better

Pros: Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat.

Cons: Completely satisfied

Cons: Layover was too long. The airline changed the flight schedules

Cons: No issues, overall good experience.

Pros: My flight was canceled but the ground crew was amazing I was really worried but China Eastern's ticket people were very professional! Highly recommend.

Pros: entertainment was fine

Cons: The seats provide very little space which is especially bad during such a long flight, the food options are really bad and limiting for those who don't eat red meat or don't eat meat at all, this is the only flight i've ever been on where i was asked to take out my headphones during take off and 30mins-1hr before landing, the aircraft itself is incredibly dated and left in disarray often.

Pros: Crew

Cons: Entertainment selection could have been better

Pros: some of the meals were tasty.

Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.

Pros: Everything

Cons: Connection time at Narita is too long

Pros: The crew was great and entering and exiting the plane was quick.

Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

Pros: The experience was really good. I’ll be using JAL again.

Cons: Keep doing a good job.

Pros: Was able to get to get to Narita Airport.

Cons: Okay and not any issues.

Pros: Cabin crew were very helpful and polite.

Cons: Food lacked flavor.

Pros: Great service for economy. Very attentive flight attendants.

Pros: The crew and food was amazing, with ample entertainment selections.

Cons: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.

Cons: Better food

Pros: Great seat, cabin crew was fine.

Cons: Too much confusion trying to just find a shower in the lounge

Cons: Flight delays are always disappointing.

Pros: Delay of check in with upgrade

Pros: Everything

Cons: Connection time at Narita is too long

Pros: Professional and friendly crew

Cons: Food quality from Jakarta is bad

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: Crew was professional and friendly

Cons: Continuous improvement

Pros: 33" seats

Cons: nothing

Pros: Great service for economy. Very attentive flight attendants.

Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive

Cons: Many movies were old

Pros: Crew took great care of us.

Cons: No complaints.

Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.

Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.

Pros: Professional and friendly crew. Food was excellent

Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Pros: Nothing

Cons: Worst airline

Cons: The food could be improved.

Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Pros: Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.

Pros: Crew very pleasant and eager to Please cheerfully

Cons: The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better

Pros: The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again.

Cons: Almost everything could have been better

Pros: On time departure, good leg room, and comfortable seats

Cons: food

Pros: Crew were great and very attentive. Very much improved from experience 8 years ago and given the service, comfort and value would definitely repeat.

Cons: Completely satisfied

Pros: Crew

Cons: Entertainment selection could have been better

Cons: Didn’t love having not having a jet bridge for boarding. Climbing up stairs to board is not ideal.

Pros: nothing

Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.

Pros: Great service in business class

Cons: Boarding seemed to be chaotic !

Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight

Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Pros: Great service for economy. Very attentive flight attendants.

Pros: Was able to get to get to Narita Airport.

Cons: Okay and not any issues.

Pros: Cabin crew were very helpful and polite.

Cons: Food lacked flavor.

Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)

Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well

Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability