Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Eugene
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Scores according to KAYAK customer reviews
Pros: "No delays, flight crew excellent and courteous. Prompt boarding and smooth takeoff/flight/landing."
Cons: "Not much. The Q400 doesn't have very wide seats and no WiFi, but this isn't much to complain about, as it's a small plane."
Pros: "The crew was very kind!"
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "The wine!"
Pros: "Helpful crew"
Cons: "There was a delay. Moved my selected asile seat to a middle seat without notice."
Pros: "The flight attendants smiled from the moment we stepped on the plane until we stepped off. The flight was over 4 hrs long so that says a lot!I would like to especially mention Paula who went out of her way to make me comfortable. Also we were in the exit row so of course we had tons of leg room."
Cons: "Alaska Airlines is great to fly with, THE SEATTLE AIRPORT IS A NIGHTMARE TO TRAVEL THROUGH!!!Last week SEATTLE AIRPORT WAS UNPREPARED TO HANDLE the traffic,16 AIRCRAFT IN LINE WAITING FOR A GATE. Countless passengers Missed flights. Last night our pilot was instructed to Slow Down and still no gate!"
Pros: "Fast flight"
Cons: "Too warm. Screen wouldn’t shut off so we could sleep"
Pros: "Everything works well and we were pleased with legroom"
Pros: "We sat in first class. Service was excellent. On time departure. Couldn't ask for anything more."
Pros: "Nice comfy seats, leg room"
Cons: "Narrow aisles"
Pros: "Pilot was amazing- very smooth takeoff and landing. Food and drink service was prompt. We landed early."
Cons: "Limited movie selection, seatbelts were too tight"
Pros: "Alaska airlines sick. It is the worst."
Cons: "Missed the last connection by about 30 minutes because of their mistake. The plane did not wait and I sat as t the airport for 7 hours (all night) without an apology or any food or water. These people don't give a damn about their passengers."
Cons: "All was well!"
Cons: "A little cold"
Pros: "Professional friendly flight attendants, smooth flight, got in early! Boarded rapidly and deplaned rapidly and I always love being able to keep my phone charged while watching movies on it"
Cons: "No issues"
Pros: "On board flight entertainment."
Cons: "Only one hot meal choice was not child friendly at all."
Pros: "Nice customer service reps when I called to ask a question before my flight. I was flying with a lap toddler. They were so accommodating. Nice stewardesses. So great! Comfortable seats!"
Pros: "I liked the price / value. The plane was clean, flight attendants pleasant."
Pros: "Pilot take off and landing smooth, quick stress free flight , staff experience also great! Thanks!"
Pros: "Love the non stop flight. Wi Fi and ability to plug in were nice. and the plane wasn't fully booked, which made the flight more comfortable."
Cons: "the seats aren't comfortable. they sit too upright and don't recline enough to rest. by bottom and back became sore after about an hour, making the remaining several hours pretty tough."
Pros: "Lots of room around my seat for both flights - friendly crew - smooth flight with little turbulence - return flight arrived earlier than expected"
Pros: "All of the above"
Cons: "All of the above"
Pros: "Friendly flight attendants."
Pros: "Super friendly staff, USB ports in every seat, didn’t have to wait for luggage."
Pros: "easy boarding, left on time, no delays, landed on time & quick to exit, flight crew was outstanding, I knew not to bring a rollerboard suitcase on this small plane so I did not have to gate check my bag"
Cons: "the plane on this flight is small, rather uncomfortable seat in 1A due to narrowness of plane in front, but for a nonstop from EUG to SJC it's worth it"
Pros: "it was on time and boarding was quick. Crew was nice."
Cons: "the mini plane was scary. It felt like it was going to fall apart. The pilot could have alerted that he was about to land because it was frightening to just land, after being in extreme turbulence most of an hour. Plane is very very small. I don't know how a large person would fit in a seat."
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "We boarded early, landed early, I got the whole row to myself what more could a girl ask for?! The flight crew was very kind and helpful, I was very comfortable and felt safe."
Cons: "Watching my beautiful state of Montana burn from the air."
Pros: "Complimentary drink"
Cons: "Would like to see a better quality snack. Ingredients in cheezits is not real food. nuts would be better. Preferably organic."
Cons: "I paid for an upgrade seat with longer leg room, but it did not recline so was uncomfortable for the long flight. Note: there was no food or entertainment, so no rating"
Cons: "Delayed flights. Warm limited drinks."
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "Same as above"
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Not much."
Cons: "No food service because of imminent turbulence that never happened."
Cons: "Announcements for this flight were mumbled. The attendant needed to slow down and enunciate!!!! It was very frustrating and could lead to someone missing flight. Couldn't even tell he was announcing Eugene flight."
Pros: "Non stop Seattle to Omaha is the greatest thing to happen since I moved out to Washington State - my travel to Nebraska is so much easier and hassle free. The crew was professional and fun - Gluten free snack box is a plus."
Cons: "The sign in for free in-flight chat and entertainment was clunky and a bit confusing . I gave up on it ."
Pros: "Alaska Air has consistently been a high performing airline. I especially like that I can print out my boarding pass AND luggage tag online. The staff have been friendly and helpful and the planes are always clean. No wonder they have been top rated for over four years! THANKS!"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "You know, the plane was crowded, it was a puddle jumper, but I was seated with another woman of a certain age who was so in sync with my joys, concerns for our world, fears for our kids, grands and greats, but hopeful that all will turn out. We were so immersed in our conversation the trip felt like 5 minutes long. Neither of us were skinny miniies and cramped in those 'child-sized' seats made no difference, we so enjoyed our visit. When disembarking, there was a male attendant who said, and I paraphrase: This plane has exits both in front and in the back, you may choose whichever one you choose, but if exiting from the rear door, please be careful (and in light of our destination, I must caution you to DUCK.' Well, Eugene, OR? Ensued chuckles, Go Ducks! and much tittering. I complimented him on his sense of humor and myself said "Alaska Rocks!". Just sayin.... Lynne Ledingham, Alaska flight 2081G"
Pros: "Great people with awesome service. Wish all air line was like Alaska."
Pros: "Cabin was nice and warm during flight. Crew were kind and easy to talk to. Planes ran on time too. Well done."
Cons: "The fact that it's owned and operated by Horizon,which meant smaller planes were cut (via a corporate choice), off from having wi-fi. Seriously? Why only give a few planes wifi access and then proceed to market your flights including wifi?? It's rather deceptive. :( This is a let down and ethically kind of stinky!"
Pros: "Flights were getting delayed out of Spokane due to all the snow, and Alaska adapted and moved our entire flight onto an earlier flight, making my evening much better than it could have been when the flight was later cancelled due to worsening conditions."
Pros: "Alaska airline staff very friendly"
Cons: "4 out of the 4 flights were delayed"
Pros: "Didn't take the flight, customer service refunded my flight cost when I canceled"
Cons: "I was re-charged a week after receiving my refund."
Pros: "Efficient boarding, quick flight, friendly flight attendants."
Cons: "After getting stuck in Seattle for 5 and 1/2 hours, I managed to get a flight back home to Oregon when it was clear that they could not get me to San Francisco as booked. Flights were so turbulent there was no beverage service to or from Seattle. Flight attendant on Seattle to Eugene flight was texting on her phone while we were boarding and she would say hello without looking up. I've never seen such an amateurish enterprise in my life."
Pros: "The free glass of wine!"
Cons: "The flight was delayed and we were shuttled to three different gates in the 45 minutes we waited for boarding. Not happy at this midnight run around."
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Cons: "Love delta. Everything was excellent"
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "Crew was night seat sucked plane was cramped"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Temperature of cabin was too cold. My feet were icy."
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "The flight was on time!"
Pros: "That I was able to change flight within the delta app"
Cons: "There was a big delay."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "The flight crew did an excellent job communicating the weather expectations for the flight. I appreciate that information although the actual flight turned out to be very smooth."
Pros: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Cons: "I was near the bathroom.. stank a bit"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."
Pros: "An updated 717. A bit better"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Cons: "not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta"
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Pros: "Great service and staff. On time both directions."
Pros: "Once aboard, flight went without a hitch and flight crew was attentive"
Cons: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Pros: "The crew was very accommodating and the newer plane was very very nice!"
Cons: "no complaints"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!"
Pros: "The crew was very professional."
Cons: "Seats were to small and uncomfortable for us."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Pros: "Service was good. Attendants polite. Information good."
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Cons: "The original flight was canceled and a new one substituted - basically they wanted to fly a smaller aircraft (via a different regional carrier) so the flight number changed. PHL did not have the new flight info displayed at the Departures board or on the screen at the gate. Caused a little anxiety."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Satellite TV on this flight was perfect! I got to watch a football game live that I really wanted to watch, but conflicted with this flight. It was great! The leg room was good and the seat was comfortable on this short flight. The lighting was appropriate for an 8pm-12am flight. Crew was nice"
Cons: "nothing to note here on this one."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Cons: "My selection was not available"
Pros: "I missed flight. Rescheduled this morning 4229 when I went to bed. Today, there is no record of the flight. I have a screen print showing the seat assignment. The 1-800 said it will call back in 4 hours. Crap! Flight scheduled in two hours."
Pros: "Crew was good."
Cons: "Plane was late, changed the gate on us and at 66 that's a big deal."
Cons: "The WiFi could have worked"
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "The crew seemed nice, they allowed me to board early."
Cons: "There was no entertainment because the system was not working in our area."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "The crew was awesome"
Cons: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Pros: "Great Crew"
Cons: "More drinks"
Pros: "This seats on this flight were very comfortable."
Cons: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Pros: "Seats in first class were comfortable. It was nice to get a cocktail right away."
Cons: "A real snack would have been nice after boarding"
Cons: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Pros: "The crew"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "Extreme noise from the plane at certain times (mostly takeoff which can't be helped, I guess) Sitting in the first row of first class you get the light from the flight attendant kitchen area right in your face (Seat 1A-3A specifically)"
Cons: "Uncomfortable Old plane with cigarette compartments Unfriendly staff They could not Sit me and my partner together because of the “fate” which was like 700 USD each! Yet they had empty seats and the ability to fulfill the request. It’s sad the low service level, operated by American Airlines booked with British Airways."
Pros: "Great service and fantastic landing!!"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Cons: "Very cold cabin despite request to make it warmer, making it impossible to sleep. Food was cheap, carb-heavy fare - rice, crackers, a roll, sugar dessert bisquets all in one meal."
Pros: "Masson was very attentive and thoughtful. She checked on my connecting flight for me and was generally extremely helpful."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Cons: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Pros: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Cons: "On this trip I wanted to see snow and I did not see it."
Pros: "Food, entertainment. Comfort, crew. On time flight."
Pros: "Normally a kayak super fan"
Cons: "Missed first leg of a return flight to london. Was given no options for rebook and my RETURN flight was also cancelled. Iberdola flight operated by American, ticketed by airfare.com. I've never heard of a product where you have to consume one piece in order to be allowed to consume the other you already bought. Legal basis seems very suspect. Do not fly with airfare.com and be wary of kayak vendors unfortunately."
Pros: "Crew updates during a technical issue investigation."
Cons: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Pros: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Cons: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."
Cons: "I bought through an affiliate (bought British, flew American) and was not redirected properly to the check in process. In fact I was locked out of the check in process for "unsuccessful attempts""
Pros: "People actually boarded by group number"
Cons: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Cons: "Not so pleasant flight attendants."
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Cons: "The staff, specifically Stephen, need to focus when serving who he served and where he left off! 5 passengers were not served at all until they came around for trash which we did not have! Then were told there were not any full meals left! If you booked that many tickets the amount of meals should match!"
Pros: "Can't think of anything at this time"
Cons: "Bought this ticket as gift for my grandson. His departing flight was 4 hours late! Therefore the people picking him up in L.A. Had to pick him up after midnight instead of 8pm. Airline wouldn't try to get him a seat on another airline to help the situation. Thought I was booking this on Alaskan airline but turns out they used American. Will never use this sight again. Going to book directly with actual airline next time"
Cons: "AA delayed flight 3 hours, overbooked, took 1 hour to board the plane with all passengers, another 45 minutes to prepare a gate at the destination airport and another 45 minutes to unload checked bags. Hesitant to fly with AA again."
Cons: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Pros: "People was nice"
Cons: "Late late late"
Cons: "The staff, American airlines did not accommodate me. I purchased a first class ticket American airlines flight was delayed making me late for my connection on another American flight. I was given a coach ticket and told to take it leave it."
Pros: "Food and movies"
Pros: "Staff was fantastic."
Pros: "Friendly flight stewardesses!"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Check in and boarding was quick"
Cons: "Flight was very late. Boarding was not good!"
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "On time."
Cons: "Flight attendants vocally expressed how badly they hated heir jobs. Their service echoed their sentiments."
Pros: "Treated like a person not a ticket"
Cons: "@ last minute My flights changed from Ind-Dev-Spokane to Ind-SFC-Spokane. We were offered free WiFi on flight but it wasn’t true."
Pros: "The plane wasn't very full."
Cons: "The flight attendants did not properly wear their masks nor did they enforce the proper use of masks."
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Cons: "Going and coming back was delayed"
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Cons: "Everything was great"
Pros: "Accurate information"
Cons: "Nothing . It was ok"
Cons: "Excellent flight nice ground and flight crew"
Cons: "The tickets we purchased should have taken us from Indianapolis to San Diego with a 2 hour-ish layover in San Francisco. Instead, we got changed to Indianapolis to San Diego with a 15 minute layover in Chicago. Our plane landed in Chicago 20 minutes early, but then we sat out on the runway for 45 minutes waiting for a gate despite being able to see 3 or 4 open gates from our window. We didn't get to deplane until after our connecting flight was already boarding and both my fiance and I had to use the restroom really bad. Needless to say we had to literally run to catch our connecting flight."
Pros: "How the crew approach to me and my wife"
Pros: "New plane with United. There was actually space to put my personal under the seat. Good free in-flight entertainment options."
Pros: "Everything went well"
Pros: "The flight was short."
Cons: "Felt cramped and"
Pros: "Service was excellent and was on time"
Cons: "My suitcase was broken. I will never fly United Airlines again."
Pros: "Everyone was pleasant and concerned about my comfort. Great people!"
Pros: "I like that this flight got me from where I was to where I wanted to be and back."
Cons: "The way back took way longer then scheduled as my flight was delayed, again. I didn't get home till 3 am and had to work the next morning. Not happy about the delay. Also, I booked 8 months in advance and friends I met with on the trip got their airfare for half the price and booked only a few weeks before. They said I paid way to much, but since I do t fly much I guess I'm the sucker, cause I had no idea."
Pros: "Short and sweet"
Pros: "Nice people"
Cons: "The seats are close and there is no real food"
Cons: "Sat on the runway for over an hour with no explanation or timeline"
Pros: "The plain got loaded and tool off early and got landed early."
Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."
Pros: "easy boarding nice roomy uncrowded plane"
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "Delayed because of weather maintenance and people"
Pros: "The crew was friendly and accommodating."
Pros: "The coffee and cookie. On time."
Cons: "Seat is very narrow."
Cons: "Tiny aisle, hard seats"
Cons: "no plugins on the plane."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "Flight got in early small plane with small seats not for Fat people but fine for the rest of us"
Pros: "Thank you for a job well done!"
Pros: "4 hours late leaving bc they were waiting on a plane."
Cons: "I was not given an opportunity to select a seat online. Had to call back in to do do thst."
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Pros: "Everything ran super smooth from baggage check in to departure exactly on time. Even arrived 25 min early."
Cons: "Even upgrading to economy plus seating it was still u comfortable. Wifi if you chose to pay. Tiny little bag of pretzels."
Pros: "Clean flight, boarding went smoothly, everything on time."
Pros: "Nice airplane"
Cons: "Seats, lines, late"
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Pros: "The whole trip was easy and non dreadful"
Pros: "Courteous and friendly employees..helpful"
Pros: "comfort and everthing was good"
Cons: "ac was too cold"
Pros: "Very helpful and attentive from start to finish"
Cons: "Small seats I'm not obease but I am thick I was a lil cramped"
Airlines flying from Indiana to Eugene have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Eugene
Masks required on board, masks provided on flights from Indiana to Eugene
Social distancing seating
Middle seats unavailable to book on flights from Indiana to Eugene
Testing for antibodies, testing for symptoms for flights from Indiana to Eugene
Waiving of change fees. Search flexible flights from Indiana to Eugene