Flight attendants just not as friendly as they used to be.
The flight attendants were very helpful
Extremely easy and welcoming check in process.
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
Pros: "Loved that they had access to connecting info on board"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Pros: "The good the crew and the bed"
Cons: "The overheads were noisey and loud and made it difficult to sleep"
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Cons: "Not much help at the airport my luggage was lost"
Pros: "Crew is amazing"
Cons: "Clean up the planes better"
Pros: "New plane, good food choices."
Cons: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Pros: "Smooth flying"
Cons: "Choice of movies"
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Pros: "Crew was nice and helpful"
Cons: "Plane was 1 hour late and missed my flight."
Pros: "Time schedual"
Cons: "Over duty for extra weight"
Pros: "Friendly crew. Food was nice."
Pros: "We where really late and they where very helpfull."
Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."
Pros: "Good flight, on time, nice crew"
Cons: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."
Pros: "Was great on the way to Helsinki and extremely poor on the return trip."
Cons: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Pros: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
Cons: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"
Pros: "The flight was on time and everything ran smoothly."
Cons: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."
Pros: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Cons: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Pros: "Far better quality and value than BA, it's OneWorld partner."
Cons: "It was all good."
Pros: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Cons: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Cons: "We missed are connecting flight"
Pros: "Great crew and discovered blueberry juice."
Pros: "Friendly crew, modern and clean plane."
Cons: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Pros: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Cons: "They lost my luggage at some point in the short journey."
Pros: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
Cons: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
Pros: "The seat back video screen"
Cons: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Pros: "Crew was fine. Uncomfortable seats bearable for the short flight."
Pros: "Blueberry juice. Ok flight."
Cons: "Seating pretty tight... as usual these days. Onboard entertainment system had no music option."
Pros: "Excellent service, professional service, good food that I did not have to pay for. Good flight, would take Finnair again."
Cons: "They answered my question professionally. As I disembarked the plane in Chicago I asked whether Finnair had armed guards. I was not detained, and was not questioned. The crew told me Finnair does not have them but I don't think they appreciated the question."
Pros: "Flight was on time Baggage arrived on time Light breakfast was good [ I chose not to have dinner ] Slept through 95% of the red-eye flight so it was a good experience"
Cons: "Seating is cramped in economy"
Cons: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Cons: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."
Pros: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Cons: "A little too hot, and no WI-FI. Other than that, great flight."
Pros: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Cons: "A bit cramped - could have used more leg room. But not the worst I've had."
Cons: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Pros: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Pros: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Pros: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Pros: "The Movies"
Cons: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Cons: "Smooth flight Arrived early."
Pros: "Checking and boarding was lighting fast"
Cons: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Pros: "The flight crew were professional and friendly."
Cons: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Overall well done! Gotta get food in a 5+ hour flight...
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
Flight was delayed over 8 hours. Little information was provided. No other flights were available. All flights overbooked and waitlists were 20+ passengers.
Super expensive cross country business flight and the chairs barely reclined, no tv or entertainment offered and the food was particularly bad. Was basically coach!
Plan left late, scanner was not working.
Pros: "I like American Airlines in general."
Cons: "I noticed there was a disagreement/issue between a passenger and the aircrew, but it was handled quickly when the passenger just left. I understand there are some issues sometimes, but I noticed attitude from three of the flight attendants during the flight. There were three teens in the back that kept rambling about how all planes have bombs, everyone there was turbulence we could go into a spiral, the plane engines could blow up, etc. It was clearly making passengers uncomfortable because they kept turning around and one lady even yelled at them. I'm honestly shocked the flight crew never said anything to them. I wasn't too worried, except that they ruined any chance to get some rest."
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Cons: "I almost lost my coincidence with the other flight"
Pros: "Fast transportation and great seat"
Cons: "The air hostess were rude."
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Pros: "The crew was awesome"
Cons: "The flight was delayed 3 times before we even boarded. Then we sat in the plane for an hour."
Pros: "Absolutely nothing!"
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Cons: "They cancelled the Flight and we had to book with Air France instead and made us late to our cruise"
Pros: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Cons: "Accurate configuration. A more modern plane."
Cons: "The wifi didn't work at all"
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Pros: "Flying out around bad weather; lucky we got out in time. Pilot did a reasonable job keeping passengers up to speed on what was happening. Flight attendants were friendly and respectful. CRJ-900 leather seats are more comfortable than your average economy seat."
Cons: "In flight wifi didn't work the whole trip. Plane was a sauna getting in and on the ramp, air conditioning wasn't working on the ground. Boarding took FOREVER with some less than competent wheelchair agents (I think)."
Pros: "comfortable seats"
Cons: "Old plane with old screens"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Three + hour delay out of ORD, equipment problems. Even though she had a boarding pass, they would not allow wife to board. Some ticketing problem between AA and BA. Finally, they let her on. We were the last to board."
Pros: "Everything was on time"
Pros: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Cons: "Coach seats are a very cramped!"
Pros: "Nice crew Spacious plane"
Cons: "On the first flight my husband and I each had a personal item and carry on that we carried on fine! We stopped in Charlotte for a lay over and we went to board the plane they told us our carry on was to big and had to be checked. This was very frustrating because we were just able to carry on this bag. We feel the planes are the same it shouldn't change from plane to plane."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "On time."
Cons: "This flight is AA, not BA. No leg room, no entertainment. Welcome to 2018."
Cons: "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
Cons: "flight was delayed by about 4 hrs, however that worked to my advantage bcos of the inordinate delay in Immigration clearance in Miami."
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Cons: "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
Cons: "Flight departed 3 hours late due to mechanical issues. We just sat in the plane while they slowly, extremely slowly, dealt with the problem. Caused me to miss my connection in Dallas, and now I have to stay overnight. American cattle car class seats are hard, small, a sorry sign of affairs for US-based airlines. Coach class used to be reasonable, but it is now just embarrassing."
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "Smooth flight. Flight crew was kind and curtious."
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Cons: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Pros: "The food was pretty good."
Cons: "Old 777-200. not very comfortable and the entertainment is very sub-par"
Pros: "Great flight crew price was right and I will travel American again!"
Cons: "Flight was oversold, was bumped to the next flight."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Getting a snack of peanuts would be better than the snack provided, pretzels.
Cons: "Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues."
Pros: "No carry on space, no leg room for a 6’4” individual"
Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"
Pros: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Cons: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"
Pros: "the concept"
Cons: "the reality"
Pros: "Very good plane, comfortable and new. Food is okay but they were short with all the options (the back of the plane had no option for dinner due to lack of meals)"
Cons: "The crew were nice but lazy. Whenever someone called them through the chair system they just ignore the call. After a few time I tried to call them I just went to their area to ask things."
Pros: "The flight was so not packed. There were rows and rows of empty seats. I had a row to myself to sleep on, it was amazing."
Cons: "Food wasn't great. Especially breakfast"
Pros: "crew was very helpful polite nice and welcoming"
Cons: "food was not fresh, hot meal was pretty terrible in both 2 flights"
Cons: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."
Pros: "Excellent fight.... comfortable and easy..."
Cons: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Pros: "The deleted meals request could not be remedied even with greater than four hours notice of THEIR mistake. No proper meals for a 15 Hour flight and no compensation."
Cons: "Get it right or make it right."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Pros: "I love that I had a direct flight for my destination, from TLV to Pearson Int'l, at a decent price. This is usually hard to come by. The in flight entertainment options are very good. The online check-in process worked very well."
Cons: "The service on my original TLV-Pearson Flight (Dec 23rd am) was not great. The staff sat in the back gossiping the entire time and looked offended every time I came to ask a question or ask for something - they would get silent and just sit there, like I was interrupting an important conversation and so I even offered to get my own stuff. Ridiculous! What happened to customer service? The food is HORRIBLE! Worst food I have ever had on a flight, and I flew to 8 countries this last year, so that says a lot. I'd recommend only eating food you bring, or just starving yourself."
Pros: "politeness of staff"
Cons: "all was great"
Pros: "Take off was on time. Boarding was orderly and the flight an landing were smooth,"
Cons: "The closeness of the seats was unpleasant. For an early morning flight a cup of coffee or juice is not enough. a few crackers would have been welcome, especially since the stores open a little later."
Pros: "The flight was good."
Cons: "I ordered a kosher meal, but they did not have it."
Cons: "Crew didn't come around much for most of flight, except for duty free - couldn't get water, or hot water for tea for a long time"
Cons: "Even though I reconfirmed my kosher food, it was not on the plane."
Pros: "Good food and entitemint"
Cons: "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"
Pros: "entertainment system was pretty good"
Cons: "Air Canada generally charges too much and jacks up their prices way too much."
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Cons: "Leg room is HORRIBLE for a man 6 feet tall"
Cons: "Left unattended in wheelchair at two stages"
Pros: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."
Pros: "The customer service desk at Lufthansa/Air Canada did help us set up additional flights for the next day."
Cons: "Since we missed our first flight to Toronto, we missed this flight to Atlanta."
Cons: "The variety of new movies was somewhat limited when compared to United."
Pros: "The boarding was efficient."
Cons: "Seats weren't comfortable even with an empty seat beside me. Vegetarian meal was not good at all. The general pancake option was gone before it even got to where I was sitting and the omelette was old school flights.. Which in this case was really bad."
Cons: "The vegetarian meal was awful"
Cons: "I missed this flight due to my other flight being late."
Cons: "Some crew members were not always kind."
Pros: "Good service, very attentive. Breakfast needs improvement"
Cons: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"
Cons: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"
Pros: "Did like the crew but didn't like the food at all.was really bad. It was cold very cold and the screen didn't work so I couldn't see the movies."
Pros: "Entertainment options"
Cons: "Coach is miserably small and the lights were dimmed far too late"
Pros: "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
Cons: "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
Pros: "787 atmospherics good - humidity, etc Decent price for this flight"
Cons: "Economy Cabin one of the most uncomfortable. Attendants were angry, short and disgruntled the entire flight."
Pros: "The flight was one of the more uncomfortable flights I've taken across the Atlantic, and I fly multiple times per year. The flight attendents were nasty, sarcastic, and unkind. I heard them bickering between themselves throughout the flight, which was very uncomfortable to hear as a passenger. The kosher food was barely edible. The seats were small and uncomfortable. I am under 5'5" and on the small side, and I could barely fit in my seat. I will think twice before flying Air Canada again, and I will tell other people about my experience."
Cons: "Lack of space for carry ons."
Pros: "short, easy flight from Indy to Toronto. Very professional and nice flight attendants, easy boarding, easy departure. Thank you!"
Pros: "Very nice crew - something I have learned to appreciate over the years."
Cons: "Chairs were small and I was uncomfortable. Food wasn't good."
Pros: "Fast & efficient"
Cons: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Pros: "The flight was right on time, which meant that we made our connection to London with time to spare, and our checked bags made the connection, too."
Cons: "Air Canada canceled our originally booked flight and substituted a terrible connection. But we contacted viama and suggested an alternative, which viama got Air Canada to accept. So, in the end, everything worked out beautifully."
Pros: "Same as stated above"
Hi ! When arrived to the airport the reservation from Iberia was not registered in the American Airlines system. They had to do a new reservation in the counter. 1.5 hours later, I was able to board. Don’t understand what happened, caused a lot of stress and almost stayed in Paris if the American Airlines counter team did not intervene.
The check in was very long, total chaos at Madrid airport.
Delayed departure from Lisbon due to security issue but flight arrived on time in Madrid.
Pros: "They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth."
Cons: "During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!"
Pros: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Cons: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Cons: "Awful awful baggage collection in Madrid - longer than. One hour"
Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Pros: "Food was good"
Cons: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Cons: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "not enough leg room. Tray too small."
Cons: "the above"
Pros: "The crew was amazing.The seats weren't bad but not super comfortable."
Cons: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Cons: "Very small plane, so much turbulence during flight. It was the worst."
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Cons: "Pedí un resumen del vuelo para ver lo que compré y nunca me llegó."
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Pros: "Flew with the company Iberia was very good service ,easy flight ,good food ,all liked"
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Pros: "Iberia Premium Tourista is an absolute gem, don't overlook an upgrade from Tourista."
Cons: "The food is just marginal, but I wasn't expecting anything different"
Pros: "I liked my flight to Mallorca with BA"
Cons: "I didn’t like trip from Mallorca to SFO via Iberia."
Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Pros: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Cons: "Seats were a bit hard."
Cons: "Not enough place on board. Very poor company"
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Cons: "No possibility to order kosher food on the site."
Pros: "Aircraft is comfortable (A340-600)"
Cons: "One of the flight attendants was rude."
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Cons: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Pros: "Crew entertainment food."
Cons: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Pros: "Smooth boarding Professional and bilingual crew"
Cons: "Cramped quarters"
Pros: "Usually on time"
Cons: "Too crowd. Bad food. They do not clean at all between flights."
Pros: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Cons: "Connectors always seem to be delayed causing late boarding."
Pros: "Very nice flight"
Cons: "Salad and dressing was frozen"
Pros: "Everything was pretty good"
Cons: "The seats were kind of tight."
Pros: "Food and movies were good."
Cons: "I was not allowed to check in online, so I had to go to the airport early to check in. Despite purchasing my flight months prior, and arriving at the airport with plenty of time to to check in, I was told that I was going to be bumped from my flight because it was overbooked, which would mean that I would miss my international connection. After waiting for everyone else to board on a tiny flight, there suddenly was a seat available and they let me board, but they managed to not put my bag on the flight, which means I have no luggage. Lastly, despite checking in more than 7 hours ahead of time for the international flight, I was given a middle seat and was told that I would have to pay $40 if I wanted to switch to an aisle/window. The middle seat was cramped and uncomfortable, particularly for 8 hours (after 7 hours of connections and waiting in airports). UGH."
Pros: "It was short."
Cons: "Staff was not attentive to customers needs."
Pros: "It got me there"
Cons: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
Pros: "Touch screen movies were nice"
Cons: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Cons: "There is no room for legs he flight was not comfortable .For flight more 5 hours,a plane must be larger,than AB 319"
Pros: "Meal and drinks"
Cons: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Cons: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
Pros: "Every flight was on time with no delays. Crew was excellent."
Cons: "Large plane did not have individual air controls and several flights were very warm."