Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Raleigh
|September||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$185||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "The crew"
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "The check-in agent was very nice and patient"
Cons: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Not much"
Cons: "Almost everything. The flight boarded late but quickly. We sat on the runway for hours. We were VERY delayed for RDU arrival. Luggage was slow in getting to baggage claim. Not enough help with baggage was available."
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Cons: "My seat was in the last row on an MD88 where the engines are in the tail fin. Felt like I had a washing machine with a bag of rocks in it next to my head the whole flight. The intercom system also had a gnarly hum/screech when the attendants we're talking so you could barely hear them."
Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."
Pros: "All the staff and flight crew we're really great and thoughtful. Helpful with finding overhead compartments on a full flight."
Cons: "Seats could be bigger, with more leg room. But we know that's not gonna happen."
Pros: "Nice flight attendant. The woman who checked in my dog and my bag was really nice too. On time, efficient, and clean."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "great service and a quick flight"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."
Cons: "Reservation. Checkin. Seating. Flight."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Crew were friendly, half full flight was nice to have room"
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Pros: "USB and AC power supplied in-seat is incredibly nice feature."
Cons: "1 of the 3 bags we checked was forgotten at JFK airport. Since we had a 5 hour layover, Delta had ample time to get the bag on the plane."
Pros: "Fast boarding and service."
Cons: "Food mediocre, coffee bitter like pots weren't cleaned, frigid cabin temperatures while in flight."
Cons: "Virtually no help from the staff"
Pros: "On time, friendly staff, advertised Gogo Wifi not working."
Cons: "The seat cushions were less than desired. Like sitting on a hard chair. It was cold. Many passengers had to wear their jackets and coats. Brrr"
Pros: "Boarding was quick and flight was on time"
Cons: "I was seated next to an extremely obese man. He was so large his body spilled over not only into my seat but rested on my body if I did not plaster myself against the window. This was very disturbing on many levels. First of all, I paid for a seat on the flight but only was able to utilize half of it for the man next to me took up not only his seat but half of mine. Secondly, we were seated in an exit row. There was no way this man could fit through the emergency exit. This aroused a sense of panic and an overall feeling of unsafety for me because in the event of an emergency no one would be able to escape in our area because this man would clog up our exit. This could prove fatal for many people. Thirdly, his body kept touching mine since he was overflowing into my seat. During takeoff and turbulence especially, his excessive fat would rest on my legs, arms, and torso and bounce around. There was no escaping it. It was not only disgusting and disturbing to be unwillfully touched by this stranger, but it also caused me to feel extremely claustrophobic. I feel as though regulations need to change regarding excessively obese people flying on commercial airliners. It is unfair for passengers like me to pay an equal amount and be cheated by passengers like him and only receive half of what I paid for mixed with undesired human contact and is also a serious safety hazard. Thank you for your time and I hope you take my complaint seriously and consider reviewing your regulations."
Pros: "Cheap price"
Cons: "Seats not comfortable."
Pros: "Flight attendants very kind & polite."
Cons: "Toilets were very stinky."
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "Late. Again. For no good reason."
Cons: "Another American Airlines delay"
Pros: "Apologetic crew"
Cons: "Massively delayed with no compensation"
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Pros: "Cheap seat had leg room"
Pros: "Quick boarding and punctuality at departure"
Cons: "Plane was not confortable"
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "on time"
Cons: "very cold"
Cons: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
Cons: "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Flight was on time and service was good"
Pros: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Cons: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Pros: "Friendly flight stewardesses!"
Pros: "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
Cons: "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
Cons: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Cons: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
Cons: "Flight cancelled. Thanks, Obama."
Pros: "Crew, food and entertainment."
Cons: "Seats are toght. Just an inch more would have made a long flight much better."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "The service was excellent, and we arrived ahead of schedule."
Cons: "Plane delayed, had to switch to new plane which was after two hours"
Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "I like it every thing about the flight I always find the suitable timing and cheapest fares. I always get a rental car at the airport. This is the best traveling service ever."
Cons: "Running behind schedule."
Pros: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Cons: "No major complaints."
Pros: "Fast entry... Great crew"
Pros: "The crew had excellent customer service"
Cons: "No entertainment"
Cons: "Flight cancel, next day 5 gate changes and 5 delays, got home 23 hours late. Some suggest that once you r having a bad experience the airline does not work that hard to make it better, priority given to keeping the other passengers happy."
Pros: "it was more or less on time. no aggravations very smooth flight despite weather condition. i am so glad that you have very qualified pilots...... thank you danielle"
Cons: "having the last seat so the back could not be reclined."
Pros: "I like the crew, they were very nice all the time"
Cons: "They need to put the airline name that they use. No one at the airport knew about republic airline After I couldn't find republic airline I stopped at American airline and asked them there they told me that I'm flying with them not republic"
Pros: "All the AA staff were great, very helpful as I was traveling alone with my 10 month old son. One of the flight attendants helped me carry our things on, because it's tough to carry my son in his safety seat and our bags through the narrow aisles without beating up everyone in the aisle seats as we go through! She also checked on us multiple times to see if there was anything else she could help us with."
Cons: "The AA check-in at Heathrow is terrible. It took us over an hour to get through the line, then another 20 minutes to get our seats changed because the seats we had been assigned weren't suitable for an infant safety seat! Also, the plane is older than the one I first took on the RDU to london route back in 2001. The seating is cramped and there is no seat back entertainment."
Pros: "Crew was very friendly and attentive"
Cons: "Older aircraft, delayed."
Pros: "The roominess of the plane. Awesome."
Pros: "Crew were friendly and attentive, service was great."
Cons: "I was seated in the last row, by lavatory door. The plane smelled bad and I could hear a distressed dog barking below. Vinyl seats left my shirt sweaty."
Pros: "Better than I expected, given the bad publicity of late"
Cons: "My aisle seat has miniscule foot room"
Pros: "I was excited to hear about the private screening"
Cons: "The connection was horrible and the movie stopped every couple of minutes"
Pros: "That I got home"
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Pros: "Very attentive flight crew"
Cons: "Crew, timing"
Cons: "Delayed almost 3 hours after a 5 hour layover."
Pros: "It was on time. An incident was handled well."
Pros: "The entire process went well."
Cons: "I checked in my free bags with with my united access in the check-in counter, no issues. I stand in the gate line for Premier access and the gate crew lady asked me to go and pay for a carry on bag in a very loud voice and asked me to get out of premier access line. When I asked her to take a look at my premier access status, she said stop yelling. Then another man in a suit walks in and first word out of his mouth is not an apology, but a threatening "Don't yell". I just kept walking away from this unqualified person lest it goes out of control. United needs to do a lot better. Just because these gate crew people feel stressed out, they should not take on innocent travelers. Instead of putting a customer under a defensive position, they need to learn to respect the customer. United is training their crew in a wrong way.."
Cons: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Pros: "I ctually no complain but the wifi not free"
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Coffee and snack. Was pleasantly surprised to have drink service on a 40 minute flight. Flight attendants were gracious and pleasant."
Cons: "Nothing. Had a great flight."
Pros: "Crew are nice and friendly"
Pros: "We've arrived just on time!! really liked the service"
Pros: "Captain was very friendly and took ownership of delay for United"
Cons: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"
Pros: "Crew was nice"
Cons: "The delay after delay, the chaotic boarding"
Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."
Pros: "The staff at the receptionist at the gate is extremely nice. It was easy to check in then I had to take Oxygen on board so it was more And the usual kind of check in"
Pros: "Customer service at the airport after our flight was canceled was the only thing hat made my experience better. Thankfully she was able to find me a flight with American to get home to my family."
Cons: "I was headed to see my family because my grandmother passed away that morning. You changed our gate 10 minutes prior to boarding, so ALL of the passengers left the gate, boarded the airport tram, went to the other side of the airport to arrive at our gate to find out 30 seconds after walking up that YOU CANCELED OUR FLIGHT?!!!?!! And then automatically scheduled us all for a flight at 10pm that night. Not ok."
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Cons: "The guy putting his feet on me next to the window"
Pros: "The boarding agents were friendly and helpful. No problems, no real issues. My flight was delayed, the pilot made up for it in the air. I always have a great experience when flying United!"
Cons: "One of the flight attendants had a scowl on her face... not good when you're face to face with a plane full of people."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "On time, happy and efficient crew."
Cons: "No food, but beverages offered, understandable due to the quick flight."
Pros: "Lots of room in the seats and for legs. Clean. Friendly staff."
Cons: "That I couldneed watch TV without paying for it. Such a short flight to pay 7.99."
Pros: "Delayed bc of weather."
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "Good just hate middle seat."
Cons: "The 2 people in front of me were told they'd have to check their bags, as was I. They boarded with the bags and I saw that there was plenty of room in the overhead bins for mine too. I could have avoided the baggage claim wait. If you make this determination then it should be enforced. Next time I too will carry on my tagged bag"
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."
Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Pros: "Had the row to myself in Economy Plus. Beautiful afternoon skies. Easy and comfortable."
Pros: "Enjoyed the small size of the Raleigh airport."
Pros: "I liked how friendly the attendants were."
Cons: "I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous"
Pros: "The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful."
Cons: "The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all."
Pros: "Our stewardess' were great."
Cons: "The seats were hard, the plane was cold, & the overhead lights were so bright and never turned off."
Pros: "We boarded the plane, made it to the runway when a light came on causing us to have to wait and wait on the plane until they had to bring us back to the gate where we had to exit the plane and go back to WAITING in the terminal. We were so delayed I missed all of my meetings and lost business because they could not give us an ETA at all or updated on our flight."
Pros: "Aisle seat."
Cons: "They made my dad check his bag even though there was space."
Pros: "The only thing I liked was getting off in the airplane"
Cons: "Terrible absolutely terrible most uncomfortable seats ever even with insurance on our flights they did nothing to help us when we came in an hour late"
Pros: "When I told people I was taking Frontier, they scoffed, rolled their eyes, and joked that I'd have to pay to use the bathroom. Well, it wasn't THAT bad. In fact, I got an assigned seat (in contrast to Southwest). Plane was fairly new, and the seat wasn't too small (then again, not super big). One flight attendant tried to make the atmosphere festive since we were going to Vegas and some people got absolutely shit-faced on the flight. I thought this was kind of cool, but I'm sure some people were annoyed since the drunks got VERY loud. For the price, I would definitely go to Vegas from Indy on Frontier again."
Cons: "1. The guy in charge of the check-in area yelled at one of his employees and humiliated her in front of me. Super awkward. 2. They really do charge for water. OK, I can see charging for a Coke, but water? I thought there was a law saying airlines HAD to provide water on request for health reasons. Then again, I had a huge water bottle from home, so why am I bitching?!"
Pros: "I love frontiers onn-stop flights. You get on and get off without any fuss."
Cons: "There are no real amenities. It's just the flight. That's not bad when you are only going 3 hours, but do t expect to be caters to."
Pros: "frontier was the best"
Cons: "A la carte pricing! Metal chairs! Couldn't check in right away."
Cons: "$45 for a CARRY ON, surprised by it at the airport, surprised also that my "direct" flight stopped in Denver where I had to disembark for an hour, and Steel seats that don't recline. Never again."
Pros: "Fast boarding, no problems on the flight. Nice to arrive early also!"
Pros: "The crew rushed from one other flight to ours and did a great job."
Cons: "I tried to take care of the carry on fee online, but found I had not done so at the checkin counter."
Cons: "No shocker there were delays and jet problems, but the thing that really made me angry was the fact that the flight attendant was extremely rude to me and threatened to kick me and my children off the plane when my baby was crying during taxi. News flash Frontier... if you actually took off when you were supposed to and didn't make us spend two hours sitting on the hard floor of the airport, my baby wouldn't be crying with exhaustion. And guess what, babies cry sometimes. Being rude and stressing out the mother of that baby is not going to help the situation. After a few minutes he crashed and slept the entire flight. I will NEVER fly Frontier Airlines again."
Cons: "We left 30 min late, chairs don't recline."
Cons: "Flight was cancelled with no advance notice. In fact, the monitors at the airport simply indicated a delay. Because Frontier has so few flights per day, they could not fly me out until Sunday. This was the day I planned to return, and did not work for me. So, my entire trip was ruined. I had numerous events planned and these had to be cancelled. This was my second experience with Frontier. My first was fine. This was terrible."
Pros: "Web check in easy"
Cons: "We had a 3 hour delay because they couldn't replace a crew member. Not very good planning. Also paying for a cup of water is a bit much"
Cons: "Didn't like that I had to pay for my carry on luggage that wasn't told to me until the last minute. I feel that it should have been told to me when I booked the flight. Not happy about that at all."
Pros: "On time"
Cons: "$45 bag fee, whether checked or carry on. $90 total added to ticket price. Seriously."
Cons: "We arrived 1 and a half hours before our flight,,,, waited in line to check in for the same amount of time only to be refused to board.. there was not enough agents for the amount of passengers trying to check in...."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "The crew were all very nice and hospitable. The plane was clean, which was good. We arrived to our destination early."
Cons: "There were no complimentary beverages or little snacks, which would've been nice, although if you were willing to pay for them you could have sodas, alcohol, or chips. I gave entertainment 1 star since there was none."
Pros: "Nice plan."
Cons: "No wifi on plane."
Cons: "Everything was okay"
Pros: "On time, no problems"
Cons: "checking in for carry on luggage. Don't understand if I have to go through check in for personal bag? I liked checking in online."
Pros: "If you want to sit on an ironing board and than get asked to pay for water, this is the flight you want."
Pros: "Easy cgeckbin"
Cons: "Seats no adjustabe"
Cons: "Seats didn't decline"
Pros: "Price but it would have been worth it to pay more money to fly with a different airline."
Cons: "This happened the Thursday before Memorial Day. My flight was delayed 34 min, 2 hrs, cancelled, and delayed for 7 hrs. This all happened in a 2 hr time span. The counter staff was very incompent and none of them seemed to know what was going on. They gave us a $10 lunch voucher and $15 dinner voucher which did nothing for the huge inconvenience it caused me. I had to change my rental car reservation to another company and cancel dinner reservations. I will never fly Frontier again!!!!"
Pros: "In the boarding, counter lady help me by giving priority to check in after understanding I am a bit late"
Cons: "cabin crew was awful , especially one of them really need a psicological review about how to react and handle situations."
Pros: "Actually it all went very well it was my first time with that airline"
Cons: "The only trouble I had was fine in my seat the numbers were hard to see"
Pros: "It's dirt cheap. The crew was polite, and the plane was spotless."
Cons: "Seat was small. No legroom."
Pros: "I didn't miss my connection"
Cons: "The plane was sooooo hot. I was sweating the whole time"
Cons: "So they charge for baggage right, well whatever the real issue is when you pay ahead for baggage and it doesn't add to your ticket so not only do you have to pay again you have to also pay more...bullshit!"
Pros: "I got home, late, but I got home."
Cons: "Flight was delayed, long wait time, customer service was horrible, crew was not friendly."
Cons: "Everything cost separate.."
Pros: "Not one thing"
Cons: "My number one issue was the staff. Totally unhelpful and unaware of guests needs. You should not advertise frontier economy tickets to people over 6 feet tall and/or wider than a 14 year old."
Pros: "Quick trip. Great price"
Cons: "Easy efficient and friendly"
Pros: "For less than two tanks of gas, I flew from RDU to Chicago and back. It's a no frills airline, but everyone was nice, and I got where I was going on time. Can't really ask for more than that."
Pros: "Can't beat the ticket price and direct flight."
Cons: "My outbound flight was delayed an hour, and my return flight was delayed almost four hours. They did provide a meal voucher for the airport, and did send me a $50 voucher for future flights."
Pros: "The price was appropriate for what you get. If you know what you are getting into, your experience will be positive."
Cons: "Seats were very uncomfortable. I wondered why half the people at my gate had neck pillows on and quickly learned once we boarded. No entertainment or even an airline magazine. Have to pay for any refreshments. Lady at the counter to check our bags was very inefficient and there was a long line."
Cons: "Terrible comfort. Unprofessional staff, no free beverage, no food offered, excessive charges"
Pros: "Not much. Crew was courteous."
Cons: "No reclining seats. High fee for carry on. Had to pay for water. No entertainment onboard. I was not aware of any of these things when I booked. had I been aware, I never would have booked it. Pretty sure I spent more than I could have to have seats that didn't recline and no entertainment on board."
Cons: "Extra fees for things that should be standard. Like a seat! I will never fly frontier again or recommend it to anyone"
Cons: "seats too hard and unmovable, costs too much to check bags"
Pros: "Definitely no-frills. Up-charges for everything."
Pros: "Nothing stands out as what I liked - the crew and boarding were average, so I guess not negative is good in this case."
Cons: "I chose this flight because of cost - and even took a red-eye, which I dislike. I was not aware of the additional costs for the luggage, which did not make the flight that much cheaper - all the airlines I usually use include a personal item and one carry-on as part of the ticket. On top of that, you have to buy everything during flight - would have loved some coffee, but that's extra! The seats did not recline and the padding was not comfortable at all - I was uncomfortable and sore during flight. It isn't worth it, use another airline!"
Pros: "What did I like? ............That we landed safely to our destination."
Cons: "What I didn't like about my Frontier flight is a much longer list! Lets start with the surprise carry on fee which was never described or made aware to the customer when booking. RIDICULOUS! Just when I thought I made it in my seat and was done with surprises, I came to the realization I had a 4 hour flight with nothing to drink or snack on because of the fact Frontier has NO COMPLIMENTARY DRINKS OR FOOD...not even peanuts or water! Never in my life have I ever heard of such a non sense making thing. I just wanted to get off that plane and never give Frontier another dime!"
Pros: "Great flight, new aircraft, arrived 15 min early."
Pros: "At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process."
Cons: "seats are hard. the time on the ticket was not changed for the time zones so we waited to get to gate"
Pros: "Nothing. I'll never fly Frontier again"
Cons: "My ticket ended up having 260.00 more dollars added on the back end because of choosing my seat, charging for carry on."
Pros: "Ground crew missed rehearsal dinner to stay with us 6hrs"
Cons: "No heads up. Checked in 1.45hrs early & they new we were delayed but didn't say anything. Left 6 hrs late. Arrive at Disney with a 5 yr old at 1:00 am instead of 7:00 pm. If you would have been honest and proactive with Indianapolis we would have been fine. Better off to tweet your problem. Call=hold. Locals=in the dark. $15 food credit each is a good start. $100 each emailed so quickly is impressive but it's a credit to a bare bones airline that charges you for a water after their 6 hrs issue. Could have made snacks and non alc drinks free. NO NO NO. We had to pay another $11 for water, apple juice, food and GL of wine. SERIOUSLY. WANT TO MAKE IT RIGHT??? Missed several opportunities for "Little things that count". Give all $300 to one of us for a free ticket-we won't be flying with our grandson again. I will give you a chance to fix that. Not a threat a promise."
Pros: "Smooth once on it."
Cons: "5.5 hour delay for "broken plane". All we got was a meal voucher and supposedly 100 bucks. Many of us missed reservations for more than that."
Cons: "No Covid 19 safety. No one was wearing masks. Staff didn’t stop anyone from taking them off. And the flight was packed."
Cons: "Didn’t get to go"
Pros: "On time flight"
Cons: "Less over charges on luggage a drink or a snack and nice flight attendants"
Pros: "There was not much to like. The flight was delayed 4 hours and we were never given an explanation why."
Cons: "The flight could have been on time."
Cons: "Flight was 4 hours late!! Just showing up on time would have made it better."
Cons: "Our luggages did not make it on time to our final destination on time."
Cons: "Seat extremely uncomfortable"
Cons: "Quick and easy flight and great price Normally I do Amtrak but that 5hr and $170 This was 45min and $80 What else do I need to say"
Pros: "Terrible gate crew, very aggressive and rude for no reason whatsoever. Delayed boarding and takeoff on 4 flights in a row, uncomfortable seats and dirty everything. I will never ever fly Spirit again."
Cons: "Almost everything."
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Pros: "The chicks were hot"
Cons: "Seats don’t recline and you have to pay for water"
Pros: "Crew was friendly everything Elise about the trip was poor."
Cons: "The comfort the transition from the connecting flight the accommodation were poor also"
Pros: "We got to our destination eventually"
Cons: "Too many delays"
Pros: "Didn’t like paying $99 to change flights"
Pros: "The ticket agent put my family together, even though Spirit would have made us pay extra to sit together."
Cons: "We didn’t have a window on the last row of the plane. Why even have seats there? When the flight attendant moved the family on the other side of the aisle to a row with a window, my son and I got up to move into their seats, so we could give the poor guy in the corner (without a window) more room. She said no, because “we have to keep the last row open for emergencies”. Really? Then why was it booked to begin with? Tiny seats, flight attendants who don’t understand service, and not so much as a free drink of water after giving up our water at security. I’m not impressed."
Cons: "Delayed 4 hours"
Pros: "Everyone was friendly and courteous. Definitely will fly again!"
Cons: "Leg room"
Cons: "Didn’t make it"
Pros: "I don’t liked,I think that’s the first,and last time a flight whit spirit airlines,that charges for everything,and water to,and for small hand baggage,charges $45 dollars,for each one,and $50 for the the 40 pounds to,that’s it."
Pros: "What I enjoyed about this flight were the pilots. Take off and landing were great, and the flight arrived on time!"
Cons: "Poor customer service. Flight crew served beverages/snacks. Afterwards, the entire staff remained in the front of the cabin socializing most of the flight. One even had the audacity to tell me to put my tray up as we were landing, and my trash had not been picked up, so that I could put up my tray (still had liquid in my cup, and there was a lot of turbulence throughout the flight). Staff ( Jeremy) addressed a passenger very rudely, and the passenger was very irritated with the flight attendant. It’s not what Jeremy said, but how he said it. Instead, of Jeremy de-escalating the situation he continued to address the passenger rudely. Then he walked to the front of the cabin pointed at the passenger he was arguing with and was very animated in his telling of what just occurred to another employee. This infuriated the passenger. Disgusting behavior, Jeremy! Can’t believe Spirit staff have not been trained on flight safety. One, we are in a confined space, approximately 34,000 feet in the air, and it just takes one incident to unravel the peacefulness of the cabin, and place passengers at risk, but instead of Jeremy trying to manage the situation he continued to agitate the passenger. Then he sends another staff over to harass the passenger/family. Unprofessional and placing passengers at risk; because you never can predict how a passenger will react. To top it off staff did not say goodnight to passengers. I’m disappointed, because I recently sent a nice review to the CEO on Facebook. I guess I spoke too soon! The flight crew for flight NK 817 on 11/27/17 DFW to LAS, requires training, and may need to be separated for training purposes, because your flight supervisor cannot mange them, and it’s corrupting their behavior. This experience left a bad taste in my mouth. What is the standard for flight service, Spirit Airlines?!"
Pros: "Appeared modern and clean. Seated with family so tight space was no problem. Checked bag arrived with me"
Cons: "Not knowing for sure about deating"
Pros: "The thought of getting away for a day"
Cons: "Rwal life knocks at the door and wont leave most times"
Pros: "Everything went very smooth and the crew was exceptionally nice. I think one of the attendents was named Iris. She was very nice."
Cons: "AT LEAST water should be free."
Pros: "The price of the flight"
Cons: "Seats were a little uncomfortable"
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Pros: "They boarded quickly, the flight left and landed on time. The crew were friendly. I was glad that I had paid extra for a front seat, which was very comfortable."
Cons: "It is difficult to tell what is in the snacks on the menu, the nut mix contained pretzels and sesame crackers which was not what I had expected."
Pros: "Thhe crew was rude and unhelpful. The crew from BWI to SEA was so terrible and I actually caught the flight attendant mocking a poor dad who was trying to get seated with his small children."
Cons: "I gave food and entertainment a 1-star rating but it should be a zero because the food and drink was for purchase only and there was no in-flight entertainment. We upgraded to the "big seats" since we heard horror stories about this airline after we had already booked - pretty comfortable though more expensive."
Cons: "I was told I could prepay for 2 boxes. I did. When I asked the max. weight I was told 23K or 50 lbs. I got to the airport and the lady at their counter said . NO only 40 lbs. or I would have to pay another $30. per box. I was furious.Complete rip off and will not fly them again. Also on the flight out the landing was so bad a man hit his head and medics had to come on the plane to deboard him. It held all of us up by 20 mins."
Pros: "It's great"
Cons: "Originally i arrived at the ftlauderdale airport at 4:30 a.m. To find out my flight was canceled and no one contacted me . Then I had to stand in a very long line for them to offer me a flight out the next evening and I would be on stand bye .. not guaranteed a flight once again !!! This was the worse experience I have ever had They refunded my money but I was so upset my phone was not getting reseption and they refused to help me find another flight so I was left to walk to each terminal to see who flew to Atlanta asap .. . And the reason for my travel was because a close friends Mothers passed away . I was unable to get a direct flight with another airlines for a reasonable price until that afternoon I spent money to get to the airport on Uber then to only go home with Uber booked a flight with southwest then ubered back to with Uber . It was just a mess and very frustrating experience!! The next day Spirit airlines was on the news"
Pros: "Nothing, because the flight never happened."
Cons: "Sons of bitches canceled the flights for no apparent reason. Did not offer to help rebook with a different airline had to spend three times the price of the original ticket to book to get here later"
Cons: "Spirit claims to have the lowest fares but charges for just about everything. Like a bag being over 40 lbs when industry standard is 50 lbs. Online it says it would be additional $30 but truth be told, it's $55 despite showing them what it says on their website."
Pros: "Non stop"
Cons: "Late small space"
Pros: "Legroom pretty good. Price of fare."
Cons: "Nothing at all free, peanuts, water"
Pros: "This airline is a ripoff with terrible service. I would avoid using them if you could."
Pros: "Never book with Spirit if you have even a 1% chance of needing to either cancel or change your flight. It costs HALF the ticket price and you receive a voucher to use in 60 days for the rest. Original prices quoted are nothing compared to what you pay by the time you're finished booking. Buyer beware...."
Pros: "It was the worst American airlines ever."
Cons: "They didn't provide water!!"
Pros: "Flight was early and "for fee" front seat was great. Crew was pleasant."
Cons: "Way too hard to get hold of a person to help with reservation problem. Took me all day, affected other events in my day...cutesy phone system has too many levels and you cant get to a person easily ( took me several hours to do so). Spirit Airline erased my reservation and since most of their "customer service" suggestions are to visit web site, i was screwed since i had not reservation anymore."
Pros: "What I like the best about this air line was the price of the ticket."
Cons: "I didn't like that fact that I would have had to pay have a bag checked . I feel that you should be able to have a least one free bag other than the Carry on."
Cons: "The worse flight"
Pros: "Smooth flight"
Cons: "Multiple delays, excessive baggage fees"
Pros: "i wouldn't fly spirit again."
Cons: "long lines for everything, they charge for everything and they overbooked an almost didn't have a seat for me."
Pros: "Terrible service Need to pay for water The crew"
Cons: "Beyond terrible"
Pros: "It was fine, bare bones, but it was a bare bones price. Staff pleasant."
Cons: "Would have been excellent if there was a bumper between the armrest and the metal on the chair. While waiting for takeoff with many children playing with them, the noise was awful. Yes, I know the parents should have stopped them, but maybe if they didn't make such a nice racket the kids wouldn't enjoy it quite so much."
Cons: "Long delays. Slow plane translations. Get what you pay for. I wonder if the plane decompressed and the oxygen masks deploy, would you have to swipe a credit card to get O2?"
Cons: "This flight cost 200 more on top of the 200 I already paid!"
Pros: "The plane only left a half an hour late, yet still managed to make it to the destination over an hour late!"
Cons: "I get it, Spirit is a low-cost operation. But does it have to show in everything they do? All of the staff seemed rather disinterested in the customers, to the point where they weren't sure if someone had sneaked onto the flight! That sure got them hopping. Unfortunately, it took half an hour to sort out. In the meantime, there we all alwere, stuck in our too small seats with their too little leg room. Once we left the gate, it became evident that the flight crew were not just indifferent to the passengers, they were passive-aggressively antagonistic about us. I mean, everyone has a bad day now and then, but the whole crew? Seems like it could be a systematic issue with this airline. I've flown cheap before, and you get what you ou for, but I didn't sign up to feel as if I were despised."
Cons: "Lines was long, and the staff did not give . People who was in line for awhile . The courtesy to skip line if their Flights was next . So therefore people who was in line time enough to make their flights missed their flights. I must give FLL airport great Kudos!! Because if passengers flight was in the time window they had staff making anouncement and pull those. Passengers out of line , check in or bags and send them to security. Great staff and team effort."
Pros: "The crew was nice."
Cons: "I didn't like most of it. The airline charges for EVREYTHING. It's a bummer that I thought I was getting a deal Ina ticket and ended up having to pay so much extra to carry on a bag. I will never fly this airline again."
Airlines flying from Indiana to Raleigh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Indiana to Raleigh
Masks required on board, masks provided on flights from Indiana to Raleigh
Social distancing seating
Middle seats unavailable to book on flights from Indiana to Raleigh
Testing for antibodies, testing for symptoms for flights from Indiana to Raleigh
Waiving of change fees. Search flexible flights from Indiana to Raleigh