Pros: "Staff was really friendly. Everything went well."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Pros: "Easy boarding. Good entertainment. Didn’t bother me too much."
Cons: "Better good. More comfortable seats"
Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "It was a smooth flight"
Cons: "More seat room"
Pros: "The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!"
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Cons: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "direct flight from IND to CDG!"
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Cons: "On my trip from Atlanta to Mexico City it was overbooked, they booked me on a different plane, which was 2 hrs delayed...which caused me to missed the flight from Mexico City to leon."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"
Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."
Pros: "Crew that's it"
Cons: "The flight was 2 hours plus late and we couldn't get an accurate update as to when to pick up our son. We got text messages that were never updates, online your information was wrong and when we called agents had the wrong flight information. Terrible experience all around."
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "Very comfortable seat and nice boarding and exit."
Cons: "Not clear at all on what was complimentary, etc. Had a very large man next to me, practically sharing my seat so getting any needed work done was out of the question unfortunately."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "The entertainment"
Cons: "We didn't get our seat assignment until we got to the gate. Attendant said it was because tickets bought too close to take off don't get to pick seats, but we bought our tickets about three weeks before. Also, my boyfriend and I sat in a full row while the row in front of us only had one person. It would've made more sense to put that person in one of our seats and us in that row to give four people more space instead of just one."
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "The costumer services."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Cons: "There was no food or entertainment on this flight. But then I didn't expect any food, drinks or entertainment"
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "the pretzels and drinks. The flight attendant was very polite and attentive."
Pros: "The cabin and the entertainment itself was great. Thank you for providing a nice, comfortable plane to fly on..."
Cons: "I'm leaving a poor review due to unfriendly staff... The flight attendant was rude and when asked a question responded with an unwelcoming attitude."
Pros: "Terrible online check in process 10 hour delay!"
Pros: "Sun country’s ticket line is fast."
Cons: "Timeliness, deplaning, grace from flight attendants."
Pros: "Entertainment options for a long flight. Room seats."
Cons: "Only one crew member ensured passengers had plenty of hydration. A couple crew spent time on their phones & casually chatting while the one was doing her job. No light snacks on a 5.5 hr flight? I thoroughly am disappointed with the extra charges Sun Country throws at passengers for carry ons?"
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "Having a direct flight was good. Staff were excellent"
Cons: "Seats were uncomfortable. I gave them my global entry number at check-in but they said they often didn’t have access to TSA pre-check. Had never experienced this with an airline"
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Pros: "Easy boarding"
Cons: "I was squeezed into a center seat between two larger people for 3-1/2 hours. I wish seat widths were posted when one makes reservations. I would have upgraded."
Pros: "Great service & great flight"
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Seats were ok."
Cons: "The boarding process was much slower than expected then when we were seated, the plane was uncomfortably warm. With our vents open in full, we were bordering on sweating the majority of the flight. It was unpleasant."
Pros: "The staff was friendly and helpful."
Cons: "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes."
Pros: "Boarding process was efficient. Getting the checked bags was easy too."
Cons: "Plane was super hot the entire flight and nothing could be done."
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Pros: "The flight was mostly booked but had a few empty seats. The flight attendants were great. Plane was on time and pulled away on time, arrived early."
Cons: "Nothing to not like."
Cons: "When I checked in prior to flight, the staff person asked me if I wanted an exit seat. I asked if it is roomier than Sun Country's regular seating since I feel their regular seats are very roomy. She said yes and that they are very comforable. When I got to my seat, I found out that they do not recline. DO NOT FN RECLINE. The lady forgot to tell me that. With lower back pain, I was extremely uncomfortable, in fact I could ot sit still. Horrible flight. THe stewardess could not help me, they said flight was full. I told them of my back pain, they didnt care, nothing we can do. THen I asked for a pillow and blanket so I can support my head. I was told there was a fee for a pillow and blanket.??????? I said ok since I was looking for relief, and comfort. She came back saying she was sold out. WTF"
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Cons: "The two women working at the check-in counter made me pay to check my carry on bag. I also had a backpack and a purse - as did the other 4 people I was traveling with but they did not have to pay for their carry ons and were asked if they wanted to check their bags for free since it was a full flight. Overall the customer service on both my departing and return flights was very poor. Won't be booking a flight with Sun Country again anytime soon. Would rather pay more money for Delta where I get better service and amenities."
Pros: "The flight attendants were exceptional and I loved how the pilots kept us updated throughout the flight."
Cons: "nothing at this time for this flight."
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "not crowded going to Denver, on time except for snow in Mpls which made plane hour late getting to Denver. Hardly your problem."
Cons: "Hour delay in Denver returning to Mpls Due to weather there. Plane was so so crowded. Best to remove overhead storage, let everybody pay$15 for carry on and checked baggage. Only under the seat fee carry on!!"
Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."
Cons: "Everything was awful about this travel experience. I was delayed all day and my flight from MSP to JFK took almost 8 hours. They delays were due to weather which I can understand but there was absolutely no communication from the airline and had everyone including myself extremely frustrated. We landed in Stewart, NY with no warning or information. Was a nightmare."
Pros: "The friendliest service and very accommodating when I asked about a seat change to sit next to two other friends. I wish all airlines has this great customer service!"
Cons: "I arrived to the airport about 50 minutes prior to departure due to an unexpected delay. After a poor experience with the online check-in tool (it failed to allow us to check in & wouldn't let me purchase a checked bag), my girlfriend & I made it to the check-in desk about 40 minutes before departure (which has never been a problem with any other airline). The receptionists practically laughed at me when I asked to check in, and without missing a beat or even checking anything on the computer, they told me that the plane was already on the runway waiting to depart. We asked if they could help us book a make-up flight, and they practically laughed again and said, "Yeah, for next Sunday." I found this hard to believe that the plane was on the runway so early. The whole experience was very unpleasant, and we received little help from them. After a half-hour wait on the phone, I was offered a voucher for another Sun Country flight. Very dissatisfied with this. I appreciate the direct flight from MSP-SAV, as I don't think any other airline offers it. But I don't think I'll fly with Sun Country again."
Pros: "Staff was friendly"
Cons: "Flight was fine."
Pros: "Smooth process, direct flight."
Cons: "No peanuts or treat of any kind"
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "Only the price and was not that cheap after addn fees."
Cons: "Boarding strategy leaves rows 11-20 without over head space. No one puts their "non-rollerboard" under their seat so now under the seat is empty and heavy roller boards have no space."
Cons: "Unexpected traffic from an accident delayed arrival and airport, that coupled with long lines made for time tight, girl in front of me at security was also going to my flight so I wasn't too panicked and tad kept telling us it was going to be ok and we'd make it but they pulled me aside to pay me down at security then my companion ran on ahead, they let her on the plane and then shut the door right as I was running up. Then the last was extremely rude to me and told me it was my fault and everyone else made it on time so why couldn't I, them when the second gate agent was going to put me on the new flight the ride lady told her to put me as standby, the agent inquired as to why and said there were open seats, she said do it, standby. And then smirked at me like she'd put me in my place. I was speechless, never delt with suncountry employee who was rude. Really disappointed with this experience"
Pros: "Sun Country is the best airline in the world -"
Pros: "Good prices, good friendly crew, arrived at least a 1/2 hour earlier than we were supposed to..overall excellent"
Cons: "Better snack selection other than that it was an excellent experience"
Pros: "Excellent price and it wasn't over booked. The flight had no food so I can't give it a 5star rating (sorry)...."
Pros: "The crew were excellent"
Cons: "The flight was two hours late"
Pros: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "We were able to board first as mom was in a wheel chair"
Cons: "Everything was weighted in favor of passengers. Very nice"
Pros: "Selected the airline for the ticket price."
Cons: "Found the crew a little curt – and somewhat unfriendly. It could have been a function of the time of the flight – early AM."
Pros: "Short lines and prompt check-in. Flights took off and landed on time. Lots of young kids but generally quiet. "Budget" airlines like Sun Country and Southwest have separate Humphrey terminal but it is less crowded and easy to navigate."
Pros: "There was a male flight attendant (not sure of his name) that was wonderful. He was funny and personable"
Cons: "My boyfriend and I purchased our seats separately and we asked if there was a way that we could be seated together. The man that was checking in our bags said no and that the plane was full. We were fine with it, but after awhile he said that he found a couple seats together in the emergency exit aisle. It was great! We got on the plane and there were tons of extra seats, the plane was not full and I believe that he was too lazy to look for seats together upon our first request."
Pros: "departing and arriving to a small airport (Mpls)"
Cons: "Did not like that we couldn't print boarding passes from home. Had to check in at counter. On return trip, an overnight trip, we were told that there were no seats together so paid for exit row tickets. In flight there were plenty of seats empty. A passenger from somewhere else used ALL 3 of the exit rows seats in front of us to lay down and sleep. They did NOT pay for those seats. We did. No snacks offered. Calling Sun Country, the hold time was more than an hour."
Cons: "There were multiple rows of empty seats, so I moved in order to lay down and sleep. After I had fallen asleep I was shaken awake by a flight attendant telling me in a very rude tone I couldn't sleep there because I hadn't paid for the seats. I had obviously paid my air fare and the seats were vacant. I will never fly Sun Country again because of how I was treated by their flight attendants."
Pros: "The luggage fee is reasonable. The flight was on-time. Spacious seat."
Cons: "The luggage fee is cheaper when paid on-line, but when I tried to pay on-line, an error message popped up. I ended up paying at the registered desk which is $10 more."
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "Gate agent was great"
Cons: "They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination."
Pros: "It's American you know what you get"
Cons: "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
Pros: "Efficient crew"
Cons: "Super crowded and hot"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Pros: "The entire crew and the landing"
Pros: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Cons: "Larger seats"
Cons: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "Late. Again. For no good reason."
Cons: "More leg room, more attentive to customers with disabilities"
Cons: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Pros: "Crew was attentive and professional."
Cons: "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"
Cons: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"
Pros: "Row to myself. Big plane."
Cons: "Still need more wgroom as someone over 6 feet tall."
Pros: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"
Pros: "Great service and fantastic landing!!"
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Nothing was wrong."
Cons: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Cons: "Horrible customer service I will never fly with American again"
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "The staff"
Cons: "The snack selection and lack of entertainment"
Pros: "I got to sneak into the economy plus seats and no one said anything."
Cons: "Flight attendants clearly did not like each other and argued constantly. Sub-par coffee (even by international standards)."
Pros: "On time, even with de-icing. Very empty flight, so lots of room to spread out."
Cons: "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
Pros: "Easy boarding"
Cons: "Would you like a beverage? Not unless you asked and that was only if you could get her attention. Truly felt like a second class citizen in this fight"
Pros: "Quick boarding and punctuality at departure"
Cons: "Plane was not confortable"
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Pros: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Cons: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Friendly flight stewardesses!"
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Cons: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"
Cons: "4 delays and two flight changes... I was late and it was crowded"
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Pros: "Great service, good window seat, smooth flight"
Cons: "No music/radio at my seat"
Pros: "The flight attendants on both flights were very friendly"
Cons: "They changed my flight without telling me about it. My first flight was at 8 but my plane was late. When I went to the ticket counter they changed my flight and didn't tell me when I was getting to my destination"
Cons: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
Cons: "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"
Pros: "As always, the staff was courteous and efficient. I never have any problems when I fly American Airlines. I often book my flights specifically for American Airlines when I can."
Pros: "Made it to LGA"
Cons: "Didn't make it home"
Cons: "Very narrow seats. I am not very tall and my knees were hitting the seat in front of me"
Pros: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."
Pros: "Senior flight attendant and pilots were friendly and competent as were the checkin personnel. We also appreciated the fact that the flight was on schedule. Lastly, we were pleasantly surprised with the cleanliness and comfort of coach."
Cons: "No major complaints."
Cons: "If flights was on time I would not have to miss connecting flight in Dulles I had to stay for 22 hours in Indianapolis to be rerouted"
Pros: "In flight entertainment is provided through a screen in front of your seat. There are many different channels to browse."
Pros: "Smooth and easy flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Cons: "Everything was great"
Pros: "Respect and support"
Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
Pros: "Accurate information"
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "How the crew approach to me and my wife"
Pros: "Standard, quick domestic flight home. Nothing special."
Pros: "The team did their best to get everyone boarded quickly and make up time for the delayed flight. Even the captain was doing what he could within safety limits."
Cons: "The TV would not change channels or turn off. It was very distracting on my night time flight. And maybe it's just when you're trying to sleep, but there just seemed to be less personal space than I remember on other recent flights."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Pros: "The flight was short."
Cons: "Felt cramped and"
Cons: "Flight attendants were rude."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Pros: "We left on time, and arrived early."
Cons: "No down side."
Cons: "All of it. Pretty much everything."
Pros: "Movies on personal device"
Cons: "Surrounded by noisy babies"
Pros: "Very short flight seating was normal for what I expect as a guy my size"
Cons: "I couldnt figure out their wifi to check on my connecting flight. I could get other stuff to work on it but couldnt find flight information"
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Nothing terrible I've had better!"
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Same as above"
Cons: "Same as above"
Pros: "On the way to Chicago I was pleased with the staff."
Cons: "I knew I had a layover in Chicago but what I didn't know was that I would have to sit on a plane for over an hour with no air conditioning. It was incredibly hot and because of this I missed my flight to LA which took off earlier than my ticket said."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Courteous and friendly employees..helpful"
Pros: "No problems"
Cons: "Little bumpy but bad weather"
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Cons: "We landed in Msp and waited 1 hour for our hate it was horrible!!"
Cons: "the trip from san fran to Minneapolis was good but sitting on the tarmac landing in Minneapolis being told that we could not park at the gate to unload due to snow was inaccurate and frustrating"
Pros: "Crew was friendly"
Cons: "No communication from flight crew as we circled. Also no communication of delays."
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Boarding and de-planing went great."
Cons: "The flight crew all wore strong perfumes, plus it was very turbulent. As a result, the strong perfumes really made me nauseated when the turbulence was bad."
Pros: "Terrible seats, very cramped, but clean"
Cons: "drinks were not served to me"
Pros: "The cheap tickets"
Cons: "Expensive baggage, no free snack/drink"
Cons: "one hour late leaving"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Price was better than other carriers. Seats were adequate, comparable to other discount airlines. Flight attendants did a wonderful job. Flight on time and uneventful. Good experience."
Cons: "I'm still not accustomed to the "pay for everything" approach to flying. I paid the $20 for a seat up front, and shipped my bag ahead via UPS to save money."
Pros: "Staff friendly enough"
Cons: "We were 3 hours late in taking off. It sucked only some people were notified about that vs text and email."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "Nothing positive to say about this whole experience."
Cons: "1. I do not like the surprise fees for bags or in order to pick your seat. 2. Flight was delayed out of Indy. 3. Sat on the runway for 40 minutes once we arrived in Orlando."
Pros: "The crew were all very nice and hospitable. The plane was clean, which was good. We arrived to our destination early."
Cons: "There were no complimentary beverages or little snacks, which would've been nice, although if you were willing to pay for them you could have sodas, alcohol, or chips. I gave entertainment 1 star since there was none."
Pros: "If you want to sit on an ironing board and than get asked to pay for water, this is the flight you want."
Pros: "it seems you are on time!"
Cons: "got to gate 5 min late, no one there to help"
Cons: "So they charge for baggage right, well whatever the real issue is when you pay ahead for baggage and it doesn't add to your ticket so not only do you have to pay again you have to also pay more...bullshit!"
Pros: "Every crew member was friendly and helpful."
Pros: "Flight was on time."
Cons: "Check in was under staffed and not wild about a fee for carry ons."
Pros: "Price was great"
Cons: "I checked in online but still had to wait in line to check my bag. I think there should be a separate line for those who checked in online...just a bag drop. It might go quicker."
Pros: "There's not much I really liked about the airline"
Cons: "Haven't left yet. Gouged on prices. Frontier can go die."
Pros: "I spoke with the clerk at the Frontier customer service desk in Denver about the baggage fees - she was no more welcoming than the baggage fees themselves. The exorbitant fee for a carry on was not disclosed anywhere online - I felt totally taken."
Cons: "Rediculous fees poor customer service"
Pros: "Flight itself was fine."
Cons: "Delayed almost 3 hours, and an extra hour of the delay was because they didn't have enough flight attendants available. Over half of the Frontier flights leaving Denver that night were delayed by an hour or more. No snow or rain or wind to blame it on either, just poor planning and overall poor organization."
Cons: "Flight cancelled. No other flights offered & unhelpful/unfriendly ticket taker. Choice words will never use again."
Pros: "While TSA made me late for my flight by 5 min after having arrived with more than enough time for any normal airport. They made sure I was on that flight and they were amazing! I would mark them down for the food and entertainment but it is a budget airline and I knew this going in. If you want a flight with the extras included you're gonna have to pay more for the ticket, so it all works out in the end to be the same. I upgraded to the package that included all my bags and seat selection and it was still cheaper than any other airline I looked at."
Cons: "This is not a reflection of Frontier but Orlando has been the worst TSA experience of my life and I am certain they have no idea what they are doing."
Cons: "Frontier cancelled my Friday flight and rescheduled til Saturday morning. Had to cancel my whole trip because at that point flights were too expensive. Had to reschedule trip. Not happy at all!!!"
Pros: "My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience."
Pros: "The crew was very nice and the actual flight time was as advertised."
Cons: "Very long wait to check in for the flight to check 1 bag. Waited over 30 minutes in line. There were even 2 lines going and both were equally slow. This airline charges for carry-on's. It was cheaper to check 1 bag, but the wait was too long. Everyone was on board the plane and we had to wait 30 minutes to leave because "paper work" wasn't complete for the flight. This delay seemed unnecessary. Only water was complimentary on the flight."
Pros: "I arrived safely."
Cons: "Denver is the hub for Frontier. I expected better service out of Denver but we were delayed for mechanical difficulties. The Frontier personnel could have done a MUCH better job keeping us updated on the status of the flight."
Pros: "Nothing did not take flight. Will not pay for flight"
Cons: "Site automatically booked me on a return flight at a day & time I did not want. I was unable to stop the transaction. The airline would not credit the flight. So I chose another carrier & different flight. Called my credit company and have Declined the charge"
Pros: "Some sweet people at te check in counter"
Cons: "Some of the flight attendants seemed like they lacked training. When I asked a question I was met with blank stares. All flights were delayed."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Pros: "I liked the crew and plane, smooth ride and easy security lines."
Cons: "Baggage pricing and seat choices were a bit steep. Cheaper flight with frontier didn't save me much at all after paying for baggage."
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Pros: "It was worth it for family of seven, saved a bit of money over similar flights with Deltas."
Cons: "It was hard to sleep."
Pros: "Crew were friendly and accommodating."
Cons: "Seats were not that comfortable and the tray tables are almost non-existent. I have never seen them so small that you could not even put a drink on them."
Pros: "The website was a mess and I realized they had a phone number that I didn't enter and no email address despite how I did enter it when I purchased my tickets. So I didn't get any updates on the flight or prompt to check in. The website/Check-in process is confusing and full of bugs. Then when I boarded, they'd apparently assigned my seat to two people."
Cons: "Great flight attendants. Cheap sticker price (but no carry-on included."
Pros: "things went smoothly once the plane arrived and we were boarded"
Cons: "late flight, changed gate, name was screwed up on boarding pass (middle was part of first), a phone number that was not mine was in my phone info"
Cons: "No seat assignment!"
Cons: "Late, expensive, poor service"
Pros: "Crew was wonderful and friendly."
Cons: "Frontier's website is very difficult to navigate. I tried to pay baggage fees ahead of time to save money, but it didnt go through and i ended up paying when i checked in and paid more. I will definitely fly with an airline that does not chage baggage or seat fees."
Pros: "The crew was extremely pleasant and accommodating. The seats did not look comfortable but in reality were very comfortable."
Cons: "The airplane had to wait at the end of the runway waiting for approval to take off."
Pros: "We left over 30 mins late, yet arrived 10 mins earlier of the origonal time"
Cons: "The prices for food are insane. Drink prices are not realistic."
Pros: "Cheap flight and great crew."
Cons: "It would be amazing if frontier would provide a free drink and snack on a flight over 2 hours. The carry on and preferred seat extra expenses also need to be rid of. Kind of silly you have to spend more money on these things that should come for free."
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Cons: "was not clear when i booked the flight that their would be a charge for everything. There is a charge for all types of baggage except one personal item which you had to shove under the front seat which leaves you know leg room on a already squeezed seating error. So it was awful painful. Then they wanted to charge you for assignments which was never clear. They they wanted to charge you for any water or snack. I felt like they where going charge me for walking down the isle, using the bathroom, walking down the ramp. There customer is over seas and sucks. They service sucks. Frontier is the worst airline and I will never fly them again"
Pros: "Great flight, new aircraft, arrived 15 min early."
Pros: "The pilot talked to us and kept us up to speed on what we were doing."