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Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.

The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.

I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy

Everything is smooth. Very good. Except flight arrived SFO 30min late.

Got dinner and breakfast! They had mahjong game in entertainment system. Current movies. Loved the slippers, sleeping mask packet. Great experience for a long flight

Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.

Majority of the movie entertainment loaded in the aircraft were quite old.

Passengers were confused and freaking out coz the flight information wasn’t showing on the board that was running with all the departing flights. B9 gate was still showing Cathay Pacific bound for HK 15:50 was on until 22:07. STARLUX staff cameater but didn’t let the passengers go in to pre departure area until 22:45 for the 23:30 boarding time

The aircraft is fairly new. The screen is big and it's great to enjoy movies on a long haul flight. However, the food quality , and drink and snack selections, have room for improvement.

Preboarding food selection is an excellent idea. On the other end I did know the choice. People in my area know the choice. It ends with I got my meal till most of them are half way to finish their meal.