Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "The crew was very kind"
Cons: "I congratulate the KLM crew!"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Flying with KLM is a pleasure"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Friendly in-flight personell"
Cons: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Pros: "Left ontime and service was excellent."
Cons: "They have mabaged to lost my luggage"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Everything. A truly faultless experience!"
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Cons: "Two hours delay in the start."
Pros: "The crew were pleasant"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Spacious cabins, friendly service"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "Plane service"
Cons: "1h30min delay at airport"
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Cons: "tout est à revoir !"
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Pros: "The crew was terrific."
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Cons: "The craft is a bit old. Harsh landing."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Crew was very nice and the food was excellent"
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Cons: "they lost our luggage very inconvenient"
Pros: "Service and crew are great"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Cons: "Tiny uncomfortable seats."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Cons: "Waited a while before take off."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "Nothing particular"
Cons: "Nothing particular"
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "Pretty decent"
Cons: "Not much"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Cons: "Air India will reschedule your flight and offer no customer service support. Or, actually, they will disrespect you and willfully make things harder for you if you complain or try to rectify the situation. Staff are disinvested and management are incompetent. Avoid Air India if at all possible."
Pros: "Crew was courteous and service was good."
Cons: "Flight was 5 hours longer than anticipated due to Pakistan closing their air space. Communication of this from airline was poor. Older plane -- entertainment system not working well."
Pros: "Seriously speaking nothing!!"
Cons: "A lot of things really..but most of all be on time!"
Cons: "For my return journey I had to contact the airlines for change of date. It was a nightmare experience. Each time I called, I had to spend minimum of 45/60 minutes on hold while I was repeatedly pushed to new agents. This might be the only airline which would require an international passenger to visit the booking office personally to claim exemptions from date change penalty. ( my mother passed away and I wanted exemption because of bereavement)And to top it, no one knew the location of the booking office..."
Cons: "Entertainment system and even the reading lights did not work for the entire 15 hr flight duration."
Pros: "good service."
Cons: "no paper towels"
Pros: "Crew are good . Food is okay not great not bad. They can certainly improve here . I travelled other airlines food is more delicious."
Cons: "More recent movies , news would be better. Staff needs to step up and inform travelers to form the lines . follow same standards as US. They need to control crowd more. Start having Discipline."
Cons: "Crew was not helpful to keep the baggage in cabin. She said it is not my duty. The movies are all 10 years old and none of South Indian movies updated. Bathrooms smell awful."
Cons: "1. Entertainment box didn’t work and no response from crew. 2. No pillows and when asked for one, reply was there are no pillows. 3. No one comes with water and No water kept in the intermediate stations. 4. Overall, a horrible experience."
Cons: "They were awesome"
Pros: "Staff was really nice .... they were trying hard to please passenger ...."
Cons: "Plane wasn't much clean and seats are breaking ... s most of the tvs are not working ...even toilets some passenger don't keep clean but staff should keep an eye on that...."
Pros: "Food was really bad, tv wasn't working, after requesting multiple times air hostess reboot it but wasn't working, I requested sit next to my mother due to she required assistance, we didn't got proper sit, we made reservations early so we can appropriate sit and at least sit next to each other. So 15 hr journey become so horrible. Might be not prefer this flight any more."
Cons: "Rest rooms are not cleaned"
Pros: "Being non stop between USA and Delhi was the reason I chose air India. I flew AI 5 years ago and it was much better. Food was good and it was on time both while going to India and coming back to USA. ."
Cons: "Plane decore inside on both flights was broken where I was sitting. While going to India my arm rest was broken that it’s top had come off. No one bothered to repair. Person next to me, his entertainment system was broken. While coming back my entertainment system was broken. 14 hours no movies. Luckily I had my iPod and book to read. Seats cushion could use a replacement and air hostess could use a smile. She was as if someone forced her to work on that flight. She was working hard but never smiled or cared for any compliments. I think it was my last flight with AI till some drastic changes are made in leadership."
Pros: "Staff was helpful Ground staff at local indore city office was really helpful and went out of their way to help with my change request."
Cons: "they didn't have kids food even though i requested, i have proof."
Cons: "I did not like that during web check in it did not show me where the washrooms are located, and i ended up have seats by washroom, which ruined my trip. The seat that I had 38C made a noise as soon as someone flushed. This was annoying."
Pros: "crew service"
Cons: "entertainment . TV was not working"
Cons: "I booked round trip, on the first leg from Chicago to Delhi, airplane was dirty, seats didnt recline, meals were not provided , bathroom was shut out saying it's defective in Chicago itself, overhead lights wouldn't work. I felt quite humiliated for the price I paid."
Cons: "The boarding was started much earlier than the boarding time stated on the boarding pass. I boarded at boarding starting time specified on the boarding pass but the flight was almost boarded and not enough space for overhead."
Cons: "Our tv was not working, food were smell bad, crew were not supportive"
Pros: "The timing of the flight was good."
Cons: "To Long flight. Service Okay."
Cons: "Additionally, my friend travelling with me got a business class upgrade for free which the agent did not entertain when I asked. The seat assignment was with a severely obese person and they did not change when I asked, though the flight was pretty empty and people were using 3 seats to sleep and fly all the way back."
Pros: "It's direct from del to ord."
Cons: "Seats were not clean. Fruit portion way too small."
Cons: "The vegetarian menu was boring. A horrid sandwich, terrible croissants, dry breadrolls, spoiled fruit and brown lettuce. No Cabin crew available except during take off and landing and meal service. They were all hidden in the rear of the plane. No beverages or even water offered except during beverage service. No Wi-Fi, wired remote control in each seat defective. Touch screen not working. Aged upholstery and uncomfortable seats."
Cons: "Late plus equipment is not in good condition."
Pros: "I liked the food served"
Cons: "No crew member came to collect the jacket from psgrs and finally I had to ask for it. Your inflight supervisor and at times even commander used to come around and enquirer about the passenger comfort quality of food etc. none this time. Seats do not recline fully some one needs to do a preflight check."
Pros: "Every thing is good"
Pros: "I can't think of anything I really liked about my flight. Crew tried to arrange kid's meal at least - so okay!"
Cons: "Boarding issues already mentioned above. If you are not looking for flight status on the screens available at the airport, there are chances you may miss your flight. They don't bother to make announcements about boarding. Entertainment - Useless... it never works! The flight attendant had to restart a couple of times, even then it didn't work properly. Poor...Poor...Poor!!"
Cons: "Cooperation by cruse members"
Pros: "Flight timings"
Cons: "Poor in flight service quality"
Pros: "They got me home in one piece"
Cons: "Crew allowed all the passengers to board and then announced a technical problem that took 2 hours to fix. Making people sit another two hours (in the middle of the night) before a 16-hour flight is ridiculous. Also as I've previously experienced on Air India, the bathrooms are inadequately supplied and literally held together with tape and stickers, when they are working at all."
Pros: "The staff was very patient and respectful and I was very impressed with the way they handled negative behavior from the passengers."
Cons: "The airline needs to figure out how to streamline boarding, it is always a negative experience. Also communication can be improved as to reasons for delay."
Cons: "On the flight from Chicago to Delhi, the entertainment center was not working. Extremely unhappy. How can one spend 14 hrs ? This is a recurring problem with Air India"
Pros: "There is nothing which was good"
Cons: "Every thing"
Pros: "Only nonstop flight between Chicago and New Delhi Pajama are offered for use in Business class and was very comfortable. Loved changing into the comfy pajamas during the flight."
Cons: "Flew business class and was very disappointed. Crew in business class not attentive and they stay in their galley most of the time. This is very unlike other international carriers like Austrian Airlines, Lufthansa , and Swissair that fly the same route. Meager snacks and drinks. Seats much inferior to Lufthansa, Swissair business class.Only two bathrooms in Business class and one was declared unusable almost at the beginning of the fifteen hour flight. Bathrooms are not kept clean by staff."
Pros: "Nothing that I could remember"
Cons: "Tv don't work, bad food. Un friendly crew"
Pros: "Smooth problemless"
Pros: "The staff try to be helpful."
Cons: "Horrible state of planes. My entertainment system didn't work and when I complained to the staff I was told that it was all fixed. This was a total lie. I had no entertainment system or even a working reading light for a 14 and a half hour flight from Delhi to Chicago. Some of the bathrooms were closed because they were "defective". Overall, Air India is going from bad to worse and, unless the guaranteed jobs are taken away, things won't improve."
Cons: "This was a 16 hour flight with no in-flight entertainment! The least you all could have done is provide passengers with a wifi password. Extremely disappointed."
Pros: "Food quality and quantity was good. Staff was courteous and attentive"
Cons: "Aircraft equipments can be more up to date. Few tv screens were not working."
Cons: "Seat 52E was broken. I had to pad the exposed metal bar with blankets and sit on it for 15 hours. It has given me back ache."
Pros: "The only good thing is that this is a direct flight! - The airline host/hostess staff were okay to deal with - The boarding process was okay too, similar to other airlines - The Delhi airport that we flew out of is a major improvement over the past ones"
Cons: "1. The comfort and ambiance is poor. The plastic on tray tables on my seat was broken and dirty. 2 The seat cushion is thin and feels like sitting directly on a board. I had a pain my back. Not sure of why can such a major airline out of India not try to spend back a little money to improve the comfort. 3. The space was also a pain point, when you are travelling such a long leg of flight, a little bit more space is always helpful... I think this airline has the least space among the ones I traveled with. 4. India is a country of amazing culinary experience and the food here was worse than the hostel. THIS PART WAS JUST A SHAME!"
Cons: "The TV monitors or remote did not work for 3 out of 4 seats, we were able to change seats due to the empty plane so we got lucky."
Cons: "There was just 2 full meals and a sandwich served n 16 hours long flight. Colddrink and peanuts was also served just once...It is the worst I have ever seen...Though the food service in flight AI 126 was good...As compared to AI 127"
Pros: "everything except entertainment was good"