The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.
I liked that the flight crew was super nice and helpful
It was a bit crammed
Short smooth flight with unexpected food and drink service
I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!
Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.
Very friendly staff
All was well
the crew were very nice polite and helpfull
the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe
clean airplane. staff friendly and helpful. good movie selection
austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet.
Sweet or saulty 'Snack' is a joke
muffin for breakfast ?
Nice new plane, great flight staff, great entertainment
Checking in at the gate took a lot of time and no food or bathrooms available
They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come.
Service was poor, flight attendants were rude.
Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service
The service was the best you could ask for
Innsbruck Kranebitten (INN) Austria
New York John F Kennedy Intl (JFK) United States
|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Innsbruck Kranebitten|
|Airlines||British Airways, Austrian Airlines|
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