Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Albuquerque
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Scores according to KAYAK customer reviews
Pros: "The crew was so nice and the flight was on time and smooth."
Cons: "The chairs were really uncomfortable and narrow."
Pros: "Lots of dessert! Really nice crew, they helped me figure out why my feet were swelling."
Cons: "Sleep aids and a bed in economy class! Otherwise it was lovely"
Cons: "I was downgraded from first class with no answer and no cash or credit"
Cons: "Someone took my son's carry on bag"
Pros: "on time"
Cons: "nothing I can think of"
Pros: "No problems"
Cons: "I miss Virgin America"
Pros: "Quick boarding"
Cons: "More seat room"
Pros: "nothing you took me for my money and made me spend an extr $1600 dollars to get home from half way around the world. I felt you would have higher expectations from your service to people"
Cons: "treated me like i was a person and not someone that you are just collecting money from to pad your wallets"
Pros: "25 minutes early! Amazing."
Pros: "The crew was friendly and well trained"
Cons: "Delayed, due to smoke conditions"
Cons: "She was a very unfriendly woman Not apologizing for running into his foot He fell asleep and didn’t realize he nput his foot in walkway"
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."
Cons: "due to delays, switched to United"
Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Cons: "They left my wife’s bag at LAX. We have a wedding to go today and are totally screwed. This is HORRIBLE. Meanwhile today I was kept on hold for OVER AN HOUR trying to set up a delivery. I instructed the baggage assistant (Or whatever they’re called) to have the bag delivered ASAP, but for some stupid reason they won’t deliver it until I call? But the wait times won’t even let me get through. Horrible system. I’m so disgusted. I won’t be flying with Alaska ever again."
Pros: "Boarding on time"
Cons: "At the LA airport they put us in a bus in a remote area everything was to slow, take over 30 minutes to reach the terminal"
Cons: "seats were uncomfortable"
Pros: "Very accommodating, friendly staff and comfortable seats."
Pros: "Boarding was organizedf"
Cons: "Flight delay due to weather"
Cons: "30 mins late"
Pros: "On time."
Pros: "Very friendly crew. The boarding process was one of the best I have experienced."
Cons: "Waiting for a gate to deboard for almost an hour- poor service!"
Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Alaska staff customer service"
Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."
Pros: "I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional."
Cons: "I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies."
Pros: "Super flight attendant"
Pros: "Crew is very nice and helpful"
Cons: "Seats are uncomfortable"
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "It got me to my destination"
Pros: "Left 5 min early and got in 40 min early!"
Pros: "Ease of airport, flight attendants"
Pros: "Service was professional and accommodating"
Cons: "There was a long wait for staff to check our bags. Approximately 45-60 minutes in a line of 30+ people."
Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."
Pros: "Everything was great"
Pros: "Great crew, very nice and accommodating"
Cons: "waiting for the gate at the end of the flight, not that it could be helped."
Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"
Cons: "Beverage pacing was odd -- 2 beverage services in quick succession and then not much for a while. I still can't get the entertainment app to work, which means I'm on my own for entertainment."
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."
Cons: "Flight attendants were not very pleasant and a little rude."
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Pros: "Crew was wonderful"
Cons: "This COVID to be over"
Pros: "Everything was amazing"
Cons: "Nothing really."
Cons: "No ear plugs in my amenity kit??"
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "The crew."
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Delayed 2 hours, huge inconvenience"
Cons: "Better accommodation for handicap passengers."
Cons: "Nothing my timing was a bit off it all worked out well"
Pros: "the entertainment choices were adequate"
Cons: "More efficient deplanning. It took us 40 minutes to get off the plane after it landed"
Pros: "Put up at the marriot"
Cons: "Notify the delay quickly"
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Pros: "The snack between two meals"
Cons: "The main dish of meal, Tooth brush"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "Short and easy"
Pros: "Friendly crew and on time flight"
Pros: "Staff, service, options"
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Pros: "See above."
Cons: "Nothing. Really."
Pros: "Super friendly flight crew."
Cons: "Customs never to hire more agents to work in the early mornings."
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "on time"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "NOTHING AT ALL!!!!"
Cons: "everything 1st of all i didnt like the fact that the stuff could act so unprofessional and very disrespectful and not knowing what type of info to give that made me lose my flight and at the end they all told me they couldnt help me to get my flight or anything not even try.."
Pros: "Staff were awesome. Give them a raise."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Cons: "Social distancing"
Pros: "Special assistance readily available"
Cons: "The weather"
Cons: "Flight was delayed almost an hour. Being that it doesn't arrive in ABQ until almost midnight, a 52 minute delay means I don't get home until almost 2 in the morning. Seats also seem to be kind of narrow on the 737-800. I'm not a big guy, but I am still bumping shoulders through out the flight."
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"
Pros: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Cons: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Cons: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."
Cons: "No window at the window seat"
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Cons: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Cons: "Flight could have been on time"
Pros: "Everyone was nice and it went smoothly!"
Cons: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pros: "I got there"
Cons: "Being on time for once"
Cons: "I am tall and seating is a little tight."
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."
Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."
Pros: "Everything was on time and had a early arrival east a great flight the crew we're friendly and all crews we're on too of there game thanks AA"
Pros: "The plane had really soft, puffy, comfy headrests. These were the best headrests I've ever encountered on any flight. I wish these were on every plane."
Cons: "1. Departure gate gets inexplicably moved to an entirely different concourse. 2. Gate agent offers to check bags through to destination, then when I go up, offers to gate-tag my bag. Why did you say you could check the bags through, then? 3. The long, ridiculous AA boarding process consisting of 9 groups and 2 short lanes, taking about 20 minutes to get 30 people outside. 4. 30 people wander around outside on the tarmac, trying to find a sign for Albuquerque. 5. BAGGAGE HANDLERS tell some of the passengers that the planes have been switched, and we should now board the plane marked Flagstaff. 6. Gate agents come outside, receive information from -- again -- BAGGAGE HANDLERS -- and then tell everyone to go back inside. 7. Once inside, gate agents tell passengers they have no idea what is going on, where they will be departing from, or when. 8. Gate agents tell passengers to go through the (long, ridiculous) boarding process a second time, and get on the second plane on the left. 9. A couple of PASSENGERS remind the gate agent that the baggage handlers specifically said that plane was not going to Albuquerque. 10. Gate agents change their minds, and tell passengers to get on a different plane. 11. We finally get on the damn plane."
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "IFE very good"
Cons: "No legroom"
Cons: "The baggage customer service said the crew will wait for us, but they never did. THANKS for NOTHING!"
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "Good choice of movies."
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "No problems."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Uncertain why there are 9 boarding groups, seems to be excessive/confusing."
Pros: "The staff were very nice and I had a lot of leg room. The food was yummy, especially the snacks."
Cons: "Unfortunately, I was seated on the aisle next to a very large man so I had to sit on the far end on my seat."
Pros: "It was a short trip, LA to Albuquerque. Flight attendants were nice, plane was clean, and I was comfortable enough to sleep all 2 hours"
Pros: "I like the food."
Cons: "Japanese shows without eng subs."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Cons: "Flight path at the end had to many turns kinda made me sick"
Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"
Cons: "Prices are high and changes are frequent on rates"
Pros: "Flight got cancelled"
Cons: "Cramped on flight after coming 1st class from Seattle."
Pros: "It he seats were very comfortable There was enough leg space Crew was excellent The timing was good"
Pros: "Flight staff was friendly."
Cons: "Flight got delayed. I was a little worried I wouldn't make it to the connecting flight."
Cons: "Lots of turbulence."
Pros: "Crew pleasant. Food nice."
Cons: "Very late"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable, too narrow, and little leg room."
Pros: "Friendly crew."
Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"
Pros: "The flight attendant was amazing. She was friendly, courteous and went out of her way to make my flight very enjoyable."
Pros: "Ease of finding gate"
Cons: "There were several cases of couple who purchased tickets together were separated on the plane & no one knew why they were arranged that way. No solution offered at counter."
Cons: "Very turbulent day."
Pros: "Everything was very nice."
Pros: "Great crew"
Cons: "Plane was over 2 hours late. It was tiny. Super claustrophobic."
Pros: "What did I like? Nothing. It was United Airlines, and it has been a long time since there was ANYTHING to like about United. Usually, the best one can hope for is that there is plenty to TOLERATE. Unfortunately, this trip did not rise to that standard."
Cons: "UA to Denver cancelled due to maint, issue. Re-booked thru LAX on Delta. Arrived 12 AM vs. planned 6 PM (w/ 7 AM meeting the next day). Delta is 6-block walk outdoors from United at LAX. TSA pre-check didn't show on the Delta ticket issued by United, leading to another hassle at Security."
Cons: "2 hour delay."
Pros: "Things were new"
Cons: "Seats were smaller, legroom was less, seatbacks when fully upright push your heard forward so when I fell asleep, my head kept falling, NO FREE ENTERTAINMENT. They tell you to download the app mid-flight to get free entertainment, but you need to pay for wifi to access the app store."
Pros: "It was a short flight"
Cons: "The persons sitting next to me"
Pros: "Everything smooth! Yes, a couple younguns’ a little on the cryin’ side... but everyone has to get through that sooner rather than later (and, BTW, they had incredible legroom in Economy so whazzup with that???)."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "Great crew!"
Cons: "Not the airline’s fault. Bumpy ride."
Pros: "comfortable seat"
Cons: "delayed 2.5 hrs, stood in jetway for 15 mins while crew fixed seatbelt issue. snack was poor; limited options for soda, small pour & only pretzels as snack!"
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Pros: "Good progress info in-flight from cockpit"
Cons: "TSA lines at SFO Terminal 3 are a zoo, precheck included. United gates had no facilities available to plug in a charger. C'mon folks, it's 2017, one wall outlet with two kids sprawled on the carpet next to it isn't enough. The 'grab a snack' box had one crumpled cellophane package of peanut butter crackers. Yum."
Pros: "Flight attendant"
Cons: "No door operations"
Cons: "I appreciate the in-flight entertainment idea, but the execution leaves something to be desired."
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "Flight was late"
Cons: "Thirty minute delay with pushback in San Francisco"
Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"
Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Pros: "No one sitting next to me."
Cons: "I need more room."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Pros: "Really fast and efficient boarding"
Cons: "The flight was really bumpy which I realize isn't anyone's fault but I couldn't wait till we landed...also they announced that as soon as we were at a certain altitude they would begin beverage service....which I was really looking forward too , and then ten minutes later they announced that they were cancelling beverage service."
Pros: "We arrived on time and I had no problems ."
Cons: "Everything was ok."
Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."
Pros: "It was on time and I had no problems whatsoever."
Pros: "Enjoyed the free movies"
Pros: "I need some substance $400 for a flight And you offered me No water or snack"
Pros: "Again, great staff at the gate and crew aboard. Short flight but very comfortable."
Cons: "It was freezing!"
Pros: "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
Pros: "Free movies and wifi"
Cons: "On time arrived early"
Pros: "On time both ways"
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "Staff was nice and attentive"
Cons: "Flight was delayed"
Pros: "I liked the fact that it was a direct flight and the departure and arrival times were just perfect. I really liked the cookies they had. If I had wanted to use it, there was WiFi available."
Cons: "We took off late due to mechanical problems and I think the practice of allowing first class passengers to board first and then get in the way of other people trying to board later is inefficient."
Cons: "This flight didn't happen."
Cons: "Very small plane. I have to valet my carry on which meant removing all my medicine (I am a cancer patient) and my camera and carry them on board with me."
Pros: "Your staff."
Cons: "The delays."
Pros: "The flight was safe, the crew courteous. Why persist in jamming people into seating that is uncomfortable and unhealthy."
Cons: "Why persist in jamming people into seating that is uncomfortable and unhealthy."
Pros: "Okay crew."
Cons: "Cramped, uncomfortable seating. Departure time and gate changes."
Pros: "united customer service quickly booked new flight for second leg as I was not going to make it in time"
Cons: "I did not like waking up super early in the morning only to sit at airport for 3 hours because an escape hatch leaked and got the radios wet. only to have the nearest tech over an hour away. and for him to not be able to do anything but let it dry out. Then the flight attendants did not even do a beverage service."
Pros: "The crew was very nice, the food was good and boarding was quick."
Cons: "The seats were terribly uncomfortable, and the WiFi was expensive. Plus, when I got to my destination, my suitcase has been damaged and a few items were missing."
Cons: "The plane never cooled to below 80 degrees"
Pros: "The flight to OHare was fine. No problems whatever. There was no entertainment. The juice was ok."
Cons: "The snack I could not eat for dietary restrictions."
Pros: "Left and got into destination early"
Pros: "The staff was excellent and the boarding process was quick and smooth. While the flight was delayed, staff really did a great job moving everyone along quickly and safely."
Cons: "This was my first time flying Frontier. The flight was 2 and 1/2 hours delayed. While the boarding process was quick, the delay really put a damper on the flight. Seats were very uncomfortabe and seemed smaller than other airlines I have traveled more frequently. The carpet had gum all over it."
Pros: "Flight was on time."
Cons: "Seats were really tight."
Pros: "Great flight attendant"
Cons: "Seats too tight knees bump seat ahead"
Pros: "Orderly boarding; very friendly flight attendants who REALLY know their craft. Shortly after takeoff there was a medical energency that they handled with expertise and caring as well as authority. The lead flight attendant and her staff worked together like a well oiled machine. this is our first time flying Frontier and it was an excellent experience. We’lll be back! Oh yea, coffee was great, not that awful strong Starbucks stuff."
Cons: "Can’t think of anything"
Cons: "Didn’t even offer water on a 3hr flight"
Cons: "First flight was delayed so we missed out connecting flight and Frontier wouldn’t do anything about it. Save yourself time and money (and actually get where you need to go) by using literally any other airline."
Cons: "Waiting in line for checkin process to begin. Why can't they checkin before the two hour departure time?"
Pros: "The flight attendants were very friendly."
Cons: "Boarding was VERY slow and not coordinated. It took longer to board this plane than international flights I have taken."
Cons: "3 + hour delay"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Pros: "Courteous flight staff. Plane was very clean"
Cons: "Flight was delayed 45 min"
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "We got delayed for about an hour, but the made up the time."
Cons: "When unloading the plane. They didn't let the people with connection flights get off first. I almost missed my fight, due to the start delay."
Pros: "New plane and comfortable seats."
Cons: "Frontiers markup strategy"
Cons: "Paying for carry on luggage."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Cheap and valuable"
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "The boarding process seemed to take less time compared to other airlines."
Cons: "There needs to be portable electronic chargers on the plane. It would definitely help to keep children entertained."
Pros: "Flights wer all on time"
Cons: "Frontier doesn't have plane wifi"
Cons: "Paying for carry one."
Pros: "The crew on this flight was funny and outgoing! Great crew!"
Pros: "Friendly staff waived the fee for rebooking my missed flight"
Cons: "They close the counter 45 min prior to boarding. I arrived 35 minutes prior and there was no agent. I am TSA approved and it takes me 5 minutes to normally get through security. I had to miss my flight."
Pros: "cute girl next to me"
Cons: "Gate agent at Denver, as we sat for 15 minutes waiting to deplane since they didn't have the jetway ready, TYPICAL, and do us all a favor Pilots, just gwt all happy about early arrivals since without fail there's always an unnecessary delay to screw everyone. lets do better next time"
Pros: "Staff great,"
Pros: "Pleasant & helpful service."
Cons: "Crowded seating."
Pros: "The flight attendants were very helpful and kind."
Cons: "I felt like I was sitting on the person who sat beside me I wasn't really fond of touching some stranger...Water should be free I"
Pros: "Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline."
Cons: "The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again."
Pros: "The airplane was a 14 years old plane so it was not comfortable to sit at all. Not recommended overall."
Pros: "Frontier got me where I needed to go on time with no hassles."
Cons: "Frontier has got to be the worst airline in the country. This is America's Ryan Air. They close their gate 40 minutes before the plane leaves; you will be stranded if you are late (My son missed his flight in the past when we arrived 50 minutes before the plane left). They charge for everything; checked bags, carry-ons, even drinks. There is no room to store anything. The seats don't recline. There is no entertainment. The staff is surly. They are supposed to be a low-cost airline, but, after all of the mark-ups, it's about the same. They have the worst on-time performance of any domestic airline. Do not fall for it. If you have ANY alternative choice, take it!!!"
Pros: "The flight was super cheap, the flight crew was friendly, and the seats were fairly comfortable."
Cons: "Though a sign was posted with a time when the counter agent would arrive, we (there were MANY of us waiting who had checked in electronically) had to wait over 20 minutes for her to show up to tag and take our checked bags. She was unkempt and unfriendly, and oddly insisted on looking at everyone's identification, even those who weren't checking bags. The flight crew was wonderful, and the rest of the flight was generally good. It's not effective for a travel business to begin a journey on a bad note."
Cons: "Swindled at the airport to pay $40 for a carry on, with no heads up during the booking process."
Pros: "I liked being able to have priority getting off my first flight to make my connection in Denver. I had to sprint but I made it."
Cons: "I didn't like having to pay extra for my seat on both flights, pay for my carry on that didn't fit in your overhead compartment, and pay for my only carry on, a backpack. I paid for my flight, that should be the price of my seat and the things I need to travel. I pack light and I still had to pay an extra $100 on the day of my flight. VERY dissatisfied."
Pros: "I got to my destination eventually."
Cons: "2 1/2+ hour delay. No communication on why until just about to board. 1 hour sitting on tarmac when we landed waiting for a gate. Completely awful experience."
Pros: "That I eventually got to Denver."
Cons: "Sitting in the airport for 3 hours to be told that we were ready, then have mechanical issues that delayed us another hour. After arriving in Denver we sat on the Tarmac for 30 minutes because another plane was at our gate. All I received was a $50.00 voucher for a future flight with frontier."
Cons: "Another subpar experience with frontier and my last"
Pros: "Not ONE thing!"
Cons: "It started with a 30 minute wait at the ticketing counter because the staff was at the gate boarding another flight. I was extremely surprised with a $40 baggage fee. The flight boarded and then we sat for over 2 hours because of a malfunction with the auto-pilot. The captain said they could fly the plane without the auto-pilot but there was an extreme amount of paperwork that had to be completed. Are you kidding me? Two hours to fill out paperwork--that is a complete waste of your employees time, let alone the 200 passengers that are stuck and delayed!!!! At least I now know that "cheaper" is a relative term when flying Frontier airlines. I have lifetime gold status on United...what was I thinking when I booked this flight?"
Cons: "Had to deplane, then get back on the plane, staff didn't communicate what was happening. We still didn't fly out for 45 minutes M. We had a sleepy, cranky baby because we were already flying out 2 hrs later than scheduled. No one checked in on is once. Very frustrating experience and I don't think we will fly frontier again if we can help it."
Pros: "The girl who took my ticket was extremely accommodating; I had forgot to register my son as a lap child and she did it without a problem!"
Cons: "Paying for drinks is annoying and it was delayed."
Pros: "Nothing. Flight was extremely late and delayed by almost two hours. Flight attendants were once again extremely rude and disrespectful."
Pros: "The crew was pleasant and helpful for those with screwed up flights"
Cons: "Flight was delayed the excuse given was lame so it was caused by the airline. I have not flow frontier in some time the delay coupled with the worlds most uncomfortable seat. Pretty much ensures I will note fly Frontier again for some time"
Cons: "Baggage charge $35. 1st bag going under should be free."
Pros: "The price, until you lied about that!"
Cons: "An additional 70.00 in baggage for Roundtrip that is not disclosed until you check in...BS. delays, delays, and more delays!"
Pros: "It got me there"
Cons: "You buy a ticket and do not get a seat. Every thing is an extra. I knew what I was getting into. A single leg trip less than 2 hours. Would fly something other than Frontier if the distance was greater"
Airlines flying from Iowa to Albuquerque have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Albuquerque
Masks required on board, masks provided on flights from Iowa to Albuquerque
Social distancing seating
Middle seats unavailable to book on flights from Iowa to Albuquerque
Testing for antibodies, testing for symptoms for flights from Iowa to Albuquerque
Waiving of change fees. Search flexible flights from Iowa to Albuquerque