Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Halifax
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Scores according to KAYAK customer reviews
Cons: "Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late"
Cons: "Not enough space. Tv was glitchy. Seat uncomfortable."
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Pros: "The crew was very nice and helpful"
Cons: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"
Cons: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."
Pros: "Very good service"
Cons: "Rough air"
Pros: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Cons: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding very fast"
Cons: "Very small plane. No snacks offered."
Cons: "I fly 5+ times a year and I always have to take Air Canada. It isn't by choice. There is ALWAYS a delay or something is broken or the inbound plan had an issue etc. It could be a lot worse but it could be a hell of a lot better."
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Extremely cold on the plane"
Pros: "The entire boarding process, takeoff, staff were all good."
Cons: "The entertainment system went down mid flight and I was unable to finish watching a show. Not happy about this."
Pros: "Finding my luggage and sending it to me was the best part of this flight."
Cons: "Weather was the issue in Toronto on December 29, 2017. However, We're in Canada, Toronto specifically and we've dealt with weather like this NUMEROUS times. For Air Canada to cancel flights 2 times in a row without any further communications with any of us... To tell us when we'd be rebooked, how, etc. is horrible. I work in the transportation industry which is American based and we can handle this much better than Air Canada. Awful... Wendell/Gate Agent said he couldn't rebook my flight until the 31st, but when I got home I called air Canada and she was able to rebook me on the 30th with no issues. Nonsense. Wendell didn't care, he was tired, yawned in our faces like it was acceptable. Awful service. I'm flying with Air Canada on my way from India in the next couple of weeks I hope I get better service. Otherwise, completion will be my only option."
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Pros: "on time."
Cons: "Delayed for almost 2hrs"
Pros: "Quick easy flight. Everything went smoothly."
Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"
Cons: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."
Pros: "There were no issues on this flight. My screen worked and the flight was ok."
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "Boarding was very well-organised ands clearly explained."
Cons: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Pros: "Nothing other than the staff is nice."
Cons: "Nothing stands out about this flight."
Pros: "4 hour mechanical delay."
Cons: "See above. I didn't fly as I had scheduled."
Cons: "Nothing stands out"
Cons: "Booked 2+ months in advance and didn't get a flight on Easter weekend"
Pros: "Great fast flight"
Cons: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Cons: "Entertainment system is outdated and not functional"
Pros: "Once we got underway it was fine."
Cons: "6 hrs delay! The flight delays were mostly unannounced and we were sent from gate to gate multiple times without explanation of what was happening. We arrived at 3am."
Pros: "Delayed and still on time overall great experience"
Pros: "The crew was friendly and helpful."
Cons: "My tv screen was not working, so I had no entertainment for the ride."
Cons: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."
Pros: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Cons: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"
Pros: "Personnel were friendly aircraft was clean"
Pros: "Leg room was better than most airlines as was the food and entertainment choices."
Cons: "Our entertainment system was broken."
Cons: "Flight was 1 hour late departing."
Pros: "Space between seats in economy class"
Pros: "Comfortable flight and attentive crew."
Cons: "Other than delays and gate changes, flight was fine."
Pros: "Boeing 767 is a great aircraft in every way!"
Cons: "A shame to connect in Toronto!"
Pros: "No issues."
Cons: "Everything was cool."
Cons: "My tv didn't work"
Cons: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""
Cons: "seats to close together very uncomfortable"
Cons: "You take my money for nothing yu stolen my money why why you kayak my husband doesn't travel from Desmoines he is not in system why ????? bring my money back to my account aa"
Cons: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Cons: "On time arrival."
Pros: "Pilot was informative. We were delayed because we had to wait in line for our plane to get de-iced"
Cons: "Not sure but I think the WiFi wasn’t working? I know #firstworldproblems right?"
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Pros: "Delays were clearly communicated with ample time to make changes if necessary"
Cons: "TEEEEENY WEENY itty bitty plane - hard to be comfortable- but fortunately it was a short flight"
Pros: "Easy connections, very timely and everything worked out great."
Cons: "Plane was full"
Cons: "I had to check my carry on from DEN to DSM because flight was full which I was told I could pickup at gate.. at the gate the TSA agent was very rude to me as I was confused as where my bag was, which I had to to baggage claim."
Pros: "Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity."
Cons: "The United crew really needs an attitude check. How can someone be angry at 6 am?"
Pros: "Flight attendant"
Cons: "No door operations"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Cons: "Uncomfortable seating"
Cons: "Air Canada sold the flight to United Airlines - and United moved the flight later and later and later. Six times. When this was combined with a weather delay, we ended up boarding at 11 PM and landing well after midnight. This is not what we signed up for and not what we wanted."
Pros: "Flight left right on time and arrived to the destination early - which was great because i had an extremely short layover"
Pros: "Decent room on the flight. No food or drink."
Pros: "Friendly service,. On time"
Pros: "Everybody was so friendly"
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Pros: "Quick and easy. Nice crew."
Pros: "I was treated wonderfully and had an amazing times."
Cons: "Everything was great."
Cons: "Attitude of gate agent, crews. Boarding penalizes all but highest level and they've demoted me since the merger and erased my 30 year history with UAL. Watched them mishandle a paraplegic passenger until another passenger swapped seats. Last choice for me."
Cons: "Tight seats, full flights"
Pros: "The crew worked quickly to get me another flight when I was not gonna make my connection flight."
Cons: "The plane malfunctioned and their time management of telling us when it was gonna be fixed was poor."
Cons: "Crowded, overbooked, made me check my carry on which made me miss my train. Took 4 flights to get to my final destination. Small seats, uncomfortable... list goes on and on"
Cons: "Cancelled flight. No true explanation. Lack of detail and delay caused me to miss other flight opportunities."
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Pros: "I loved it"
Pros: "Fast loading and effect attendant"
Pros: "Staff was ok."
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "Lack of updates"
Pros: "Everything's on time"
Cons: "The snack"
Pros: "The flight itself was uneventful and went as expected."
Cons: "We were instructed to hand in our hand luggage before boarding the plane which meant we had to wait in a long one after the flight to get the luggage back. HOWEVER, the plane had plenty of overhead luggage room to accommodate our luggage. We were told by the cabin staff that the gate personnel don't always check what size plane it is before requiring everyone to hand in their luggage."
Pros: "The airline personnel was very helpful to my father."
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Cons: "The United Terminal at Newark is hideous and United should be ashamed to be associated with this poor quality. The airport is a construction zone at best. The aircraft is tiny, cramped and inadequate."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Pros: "Crew was great!"
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Pros: "Everything was great, no waits, and right on time!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "Everything was great and the trip was on time perfect"
Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."
Airlines flying from Iowa to Halifax have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Iowa to Halifax
Masks required on board, masks provided on flights from Iowa to Halifax
Social distancing seating
Middle seats unavailable to book on flights from Iowa to Halifax
Testing for antibodies, testing for symptoms for flights from Iowa to Halifax
Waiving of change fees. Search flexible flights from Iowa to Halifax