Daily cleaning, installation of cabin HEPA filters
American Airlines, Alaska Airlines and Qatar Airways have all waived their change and cancellation fees on flights from Iowa to Texas. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights from Iowa to Texas.
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Scores according to KAYAK customer reviews
Pros: "The seats were extremely comfortable! I"
Pros: "The delta checkin desk were exceptional."
Cons: "Great crew!"
Pros: "Free entertainment"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Cons: "Better accommodation for handicap passengers."
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Super friendly flight crew."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "20 minutes ahead of schedule"
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "Everything was great"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Cons: "Customer service"
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "On time with no drama"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was fantastic. I generally love flying Delta and find their crew to always be very professional and kind."
Cons: "As this was a smaller, regional jet, there weren't a lot of amenities. But that's fine, it's only a 40-minute flight!"
Pros: "Staff were awesome. Give them a raise."
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Service in the flight !!"
Cons: "Was never able to get on flight. The plane lost a windshield wiper and didn't have any spare parts."
Pros: "Delta provided a superior experience!"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "Nothing at all"
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "smooth flight"
Cons: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Pros: "On time, boarding very fast and crew very friendly"
Cons: "My son's seat was filthy with red stains of some liquid on the tray and window"
Pros: "The check in personnel was fantastic - very helpful and friendly with a very relevant story that made me feel more relaxed. Our not so good seats were somewhat compensated by the plane staff that gave us each a full beverage can, extra pretzels, and some cookies."
Cons: "Our seats that we'd picked out seemed to get changed when we checked in and we got out in the last row, which had no window, and smelled strongly of bathroom cleaner."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Pros: "Miserable all around experience"
Cons: "The flight delay was not reported correctly until 30 minutes before expected departure. The baggage carousel stopped running after already being more then a hour late. No members present to rectify. Absolutely terrible trip"
Cons: "Nothing evething is ok"
Pros: "The crew was amazing, considering the late flight & full plane."
Pros: "Good free mobile entertainment"
Cons: "Plane was unbelievably hot the entire flight. Air vents did not cool the plane at all. We were all sweating the entire time."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Too cold"
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "Plane never arrived. Forced to rebook a day later"
Cons: "Bought 2 tickets but seats weren’t together poor service"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Staff and Entertainment"
Cons: "Back row, but someone has to sit there :)"
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Everything was fine"
Cons: "The trip was good"
Pros: "The flights were on time and the staff was very friendly."
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "American airline flight to Paris was great"
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "It was excellent!"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was all good.it was"
Pros: "Slept very well in business. Great crew!"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "The friendly personal"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."
Cons: "Poor cew service"
Cons: "Seats not enough padding"
Cons: "Sore lower back from the seat."
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "Bigger plane and fast flight"
Cons: "Nothing. It was great"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Cons: "Flight was delayed 30 minutes"
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Pros: "I liked the StroopWaffel. Was given an extra one by the attendant. The flight was quicker than scheduled. The attendants and pilot were very friendly."
Cons: "Our flights to and from Minneapolis were booked a few months in advance. On our flight from Den to SA, all three of us were in the center seat, in different sections. That displeased me."
Pros: "Boarding was fine"
Cons: "I paid for a non stop flight in first class. Flight was canceled and I got a coach seat in the back of the plane for my second flight which had a broken monitor that didn't work until the rough landing jostled it back to working order. Finding my luggage once I arrived was a nightmare."
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "Delayed 6 hours. Arrived at destination at 2:30 am. 3 gate changes"
Cons: "I paid extra money for our seats so we cud sit together N I ended up on the front of the plane N my boyfriend clear in the back I'll never fly United again y the hell did I pay almost 25$ per seat to sit together to sit on opposite ends of the plane"
Pros: "Had no issues"
Cons: "The seats were uncomfortable."
Pros: "They whole computer system went down all morning"
Cons: "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."
Pros: "Crew was great!"
Cons: "The flight was delayed 3 times!"
Cons: "They lost my bag for my entire vacation. They found it and "rushed" it to me, but it got waylaid in SFO and would have sat there had I not called them. Then they said they would deliver it to my hotel. When it arrived 4 days later, they said I could pick it up and they would not deliver it. I was 2.5 hours away. I told them to send it home, but they didn't and when I flew home 7 days later, it was still sitting in Munich!"
Cons: "Plane took off before got there had to spend all nite in air port no food or hotel voucher"
Pros: "Everything was great, no waits, and right on time!"
Pros: "Comfort and great staff; smooth landing as well"
Pros: "Cleanliness,excellent customer service, flights on time!"
Pros: "That the flight was on time. disenchanted flight attendants. Makes you want to not need her assistance."
Cons: "Disenchanted flight attendants. For whatever reason, it is obvious that there is unhappiness. Not flat affect, just the look of disinterest, a look that tells you I don't care. In a customer based business it is so disheartening that the very person you may have to depend on to survive is not vested in the clientele that keeps her company in business, thereby insuring future paychecks. I'd like to communicate here that it wasn't all the attendants on either flight, but enough that it was obvious to anyone who paid even casual attention. I was flying home to California, so there were two additional flights a few days before the flights home. I never had any of the same flight attendants on any of the flight. As far as my observation of the attendants, as stated above, I think that speaks volumes. I will cite an example that happened on my trip from Iowa to Denver. I need wheelchair assistance, I walk with a cane, but not able to walk any distance. I pack a light carry-on, bring my purse, jacket and cane. I was being wheeled up the passageway in a regular wheelchair, and the man pushing me stated to the on-coming crew he "would be right back to get my suitcase, couldn't take both at the same time", and added " unless one of you could roll it up?". After an embarrassing pause, a female flight attendant said "Let the flight attendant do it. Add this to the list of responsibilities that aren't really my job." I actually twisted around to look at this person, I was so stunned to hear that! She grabbed my rolling carry-on handle and the look spoke columns. I was embarrased. Thank you. Debra K. Forsythe"
Pros: "Flight left on time and got in early."
Cons: "The landing in San Antonio was the scariest of my life. I honestly thought we were going to crash."
Pros: "Service was good"
Cons: "Obnoxious crew, repeating the same instructions over and over. No food, no entertainment. Short flight though."
Pros: "The costumer service at Denver international airport was great."
Pros: "Everything was great and the trip was on time perfect"
Pros: "Boarding was pretty quick and staff was friendly. I was in an emergency row so I had a little extra leg room in my middle seat. Also had wifi on this flight."
Cons: "Snacks need to be updated. I prefer the good old fashion pretzels, so maybe providing an option would be better."
Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."
Cons: "The aircraft is uncomfortable for nearly all but the most petite of patrons."
Pros: "Flights were on time."
Cons: "Too many gate changes."
Cons: "no food or entertainment."
Pros: "The plane was slightly cramped, not as bad as my previous flight. Decent selection of adult beverages."
Cons: "Plane was present, crew was late by 2.5 hours, delayed my flight. I was scheduled to arrive around 2300, didn't get home until close to 0200. No wifi at all. I have always flown United, this was the worst experience thus far. We should be offered some type of discount for a future flight or a refund for this flight."
Cons: "I was flying out of De Moines, IA to DC with a layover in Chicago. I received an email stating that my flight was changed to 3pm. While the email stated the flight number it didn't state the destinations or the airport. It turns out the email was referring to the layover flight that I had in Chicago. I even called the number provided in the email to verify the change and instead of giving me information on my flights it gave me a status update of the flight at that particular time of the day (Which was the day before when I called and was not something I particularly cared about). This wound up being very bad for me because I slept in and missed my flight. I booked another flight for the next day but a very bad snowstorm hit the east coast and was unable to travel back to DC for 5 more days. I had to get a hotel room in Chicago and spend over $500 in expenses because of this error. United should be more specific when notifying its passengers of any changes by email. This messed up a lot of things for me and I'm very upset with how United handled this"
Pros: "On time!!"
Pros: "I was satisfied with my flight..9.5"
Pros: "It was an overall good experience. I was flying home because of an emergency. I was able to get my preferred seat (at no extra cost) and the crew was very friendly."
Pros: "No delays, we were kept informed of status' of the process and we actually arrived slightly ahead of the advertised time. There were no weather or mechanical issues so the flight went off without a hitch."
Pros: "Nice staff"
Cons: "Horrible landing. They lost my luggage. Which I think my fees should be returned since I had to wait until 8 at night to receive it"
Pros: "Met a cute girl!"
Pros: "On time"
Cons: "my original connecting flight was cancelled so i went to the customer service desk where I asked to be booked on a later flight with open seats, instead i was put on standby for the next flight, the standby list was already 5 people long on a flight that was already oversold and asking for people to voluteer to catch a flight via American at 3 pm, my scheduled time. I asked the attendant if that was a possibility for me and they told me i had to go back to customer service. On my way back i called and was told the only option was a 10pm flight which was way later. So i stood in line again and talked to an agent who said she just booked the 3 pm AA flight to the person who was ahead of me, which i could have been on had my first request been filled instead of standby. She put me on standby for a 450 flight. I then called again and FINALLY the agent on the phone was able to put me on a 545 flight no problem which was great. That flight then ended up delayed 2 hours due to maintenance and finding a new aircraft. overall a lot of running around when it could have been taken care of more efficiently."
Pros: "The employees were incredibly cheerful and accommodating!"
Pros: "The staff was so kind and made the trip fun, very fast flight but so enjoyable. I honestly will not fly another airline if frontier is available. And best of all it was inexpensive... other flights were pushing 500$ and I got this ticket for 200$ overall great experience!!"
Cons: "Only thing was I couldn't buy a drink with cash which is all I had on me but I think that's every airline so nothing frontier specific :)"
Pros: "Your flight crew on this flight was absolutely amazing and professional. I fly quite often and this was my first trip flying Frontier Airlines and I was not disappointed. I would like to say a special shout out to Stacy who was amazing at her job and very professional. It's refreshing and nice seeing somebody who actually wants to be there and enjoys their job. Please pass on my gratitude to Stacy as it awesome flight. Go as far to say give this woman a raise! Thank you very much I will definitely fly again."
Cons: "Getting off the plane seemed like it took forever but honestly no complaints other than that. Thank you."
Pros: "inexpensive fLight."
Cons: "paYing for coffee. paying for carry oNs."
Pros: "Boarding; time of travel. I arrived home early. Excellent staff; excellent crew"
Cons: "Did not know that I would have to pay for 1 bag. As a military personnel I did not know I was required to pay until I arrived at both airports."
Pros: "The flight was uneventful."
Cons: "2 hour and 45 minute delay. Nothing offered in compensation, paying for every bag, and the seats are uncomfortable."
Pros: "The attendants and the crew were very sympathetic and did everything in their power to accommodate the passages due to the delay."
Cons: "Waiting in the airport from 7 am to 2 pm due to multiple flight delays. I had a short trip and the first day would have allowed time to sight see before the conference. We arrived to late in the evening to visit any sights."
Pros: "Flight was smooth and attendants were courteous"
Cons: "Flights were delayed both ways, seats were not adjustable, no free snacks"
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Cons: "Flight delayed over 6 hours and they still charged an arm and leg for everything"
Pros: "The 40 minutes the flight was late the crew made up in the air"
Cons: "Took 45 minutes for baggage to appear"
Cons: "This airline has lots of extra fees on top of the ticket price. It was $13 to pick a seat each way and $30 to bring a bag. I would never fly this airline ever again. I would rather pay more money and fly United or American Airlines"
Cons: "Delayed 3 hours, then told flight was cancelled! Frontier did nothing for passengers! Return flight had over 2 hour delay! We changed carrier and had no problems. Will never fly Frontier again!"
Pros: "Someone on the flight had the Flu and my wife some friends end up with it."
Cons: "The a/c was not cool enough."
Pros: "I like the fact that the flight attendants where very nice"
Cons: "The pilot saying they would go fast and ant other w as you they could to make up time. I 5hink everyone knows acciders happen when you rush and don't follow normal protocol. Maybe I am the only one that doesn't like anew attendant that jokes about safety."
Pros: "I like the fact you got me here with out dumping the bird out of the sky...."
Cons: "The fact you charge 2.00 for a can of Coke that costs .18 really? i would pay .65 to .75 maybe even 1.00. It should be complimentary cause you charged $45.00 to get my bag on... With the price of oil dropping, you seriously can't expect us to keep paying a premium for your neglect. And I understand one of the flight attendants was tired, but tell her she can't tell the customer to shut up, that's rude. Just cause I made fun of her little sky miles pitch... I'll get over it."
Pros: "QUICK AND EASY. NO LUGGAGE HASSEL"
Cons: "TO MUDH TRUBLANCE"
Pros: "No line at check in"
Cons: "Additional charges, seat, checked bag, 2nd carry on. Checked bag was higher for the trip home. Added $89 to my cost which made the price the same as an airline that allows baggage for free with free drink/snacks and roomier/ reclining seats."
Cons: "Plane started to smoke. Will never fly Frontier again"
Cons: "Nickeled and dimes you to death. $90 in baggage fees and I booked online! Would have been more at the gate! Plane was filthy. I've never seen a plane that filthy. Not dirty. Filthy. Disgusting. Then, the joke was, if the plane is going down the oxygen masks will be coin operated. I heard several other people say they would never fly Frontier again either."
Pros: "Flight crew was extremely nice and helpful."
Cons: "No inflight entertainment"
Pros: "The boarding reps were very nice and accomodating"
Cons: "There was no earbuds or tvs or anything to entertain us."
Pros: "i was charged 40$ for a small carry on baggage."
Pros: "Staff was very nice"
Cons: "Flight delayed for or more hours sat on runway for at least two expected at least a free drink but was still charged for every soda and snack bar"
Pros: "Flight was delayed about 3 hours. First was a delay of 1 and half hours for maintenance, then they brought a different plane. Then we were delayed an hour on the tarmack for an hour due to weather. Not their fault But all we were offered was water. Brew was very nice. Just really felt that due to "double whammy". Should have at least got a coke. They also charge $40 for carry on bag. Really."
Cons: "The fact that the flight was delayed by 3 hours for some "minor maintenance" problem. You want to do your maintenance on the passenger's time. You suck."
Pros: "Prepaod for bags. Could not print boarding pass even though I had checked in online. There was not enough crew to actually issue boarding passes and take bags at the check in line and we only have 35 minutes to get through security , arrived at airport 90 minutes prior. I am not A fan of being rushed when traveling so probably will not use your airline in the future"
Cons: "Rude flight attendant, old plane,expensive fees. Will never fly again."
Pros: "The crew was nice. Never have I been so delayed with little to no information, but they were doing the best they could.."
Cons: "Horrible delays, no information, tons of hidden costs, and did I mention horrible delays?!"
Pros: "The crew was friendly."
Cons: "Brand new Airbus had computer problems that required us to return to the gate after 45 minutes on the tarmac. Cold restart was required. That required another 45 minutes. Then we had to wait for 1/2 an hour for a maintenance crew to arrive so they could sign off on the problem??? Seriously? Why wasn't the maintenance crew already waiting for the plane once the decision was made to return to the gate? One would have thought after such an inconvenience that Frontier could afford to let go of some of its $5 sodas or pretzels for free to the passengers, are you kidding...NOT! We were offered about 4 ounces of warm water. Yup, they would not even let go of their ice. I guess the lesson is that you live and learn, I will never fly Frontier again."
Cons: "I was quite shocked when checking in our seats were located in a different spot from what I reserved, I would have liked to have been notified about this change."
Pros: "I think this airline should be a little more open about what's going on. Upon booking, no mention of baggage fees. There was a delay that we knew nothing about as we sat there. The crew wasn't very welcoming. Probably wouldn't book Frontier again."
Pros: "Short flight"
Cons: "Flying from Denver to Houston I didn't need to pay for a carry on bag because I was told my bag would fit under my seat (and it did). On my return flight was told by the (unfriendly) staff member that I needed to place my bag in this VERY small contraption and if it fit I would not need to pay for my bag. Unfortunately, my bag did not fit however; I was able to place my bag under the seat in front of me for the entire flight. Previously in November I had to pay an additional $75 for my checked bag being 4 lbs overweight. That is highway robbery, I could have checked in another bag for less than that. I will no longer fly Frontier because I am extremely dissatisfied with their service."
Pros: "pleasant atmosphere and crew energy. perfect sized tray tables and easy way to adjust them. Nice, too, to know that now one was either going to get squished in their seat by person in front reclining, or person in front reclining to be alarmed by person behind trying to stand up."
Cons: "Would like to be sure that any announcements by crew are made by ones with clear English dialect and appropriate pausing so all can understand. (not saying that was an issue on this particular flight....but I noticed it during my trips this month...)"
Pros: "The luggage policy must have been informed to passangers prior to the purchase of the ticket. I am unhappy about the fact that I could not carry my small luggage as I used to."
Cons: "Canceled flight for weather. Stayed on line for 30 minutes to talk to someone who couldn't rebook me for a week and gave me a number for the airport desk so I wouldn't have to drive there but that number circled back to the one I just called, so I drove to the airport where no one was at the desk for an hour and again couldn't rebook OR give me a refund. Back home then for more calls. Entire trip was cancelled and ruined. Never have been treated like this by reputable airline where I could have been rerouted or offered a next day flight or switch to another airline."
Pros: "I was easliy checked in"
Cons: "It was more then an hr late The plabe shook all the ride long It felt terribly unstable"
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
Pros: "We arrived at our destination early for both the flight toward Houston and back to Vegas."
Cons: "I cancelled my carry on ticket, but was disappointed to find out it couldn't get charged back to my card but instead I have $70 in flight credit now that I might not even use."
Pros: "Nothing, was not on the flight."
Cons: "With flying Frontier, I was never clearly made aware that if I wasn't present 45 minute prior to flight departure that I wouldn't be able to check in. I was flying out of CID, a smaller airport that rarely takes anytime at all to get checked in and go through security. I arrived approximately 35-40 minutes prior to flight departure and found out that I wasn't able to get checked in. The flight was even delayed, and I could have easily gotten through security in time, as there was no line. Had I been clearly told that I would be unable to board the flight if I wasn't checked in 45 minutes prior, I would have. I was one of 4 people there that had the same problem. Please in the future make this more clear with Frontier communications!"
Cons: "more than 90 minutes of delay.."
Cons: "It can't be even termed as a lowcost airline when they try to get out of u every nickel n dime for every basic facility tht one may expect. The seats are horrible with virtually no leg space... Wouldn't recommend it nor fly it again if given a chance."
Pros: "If you are looking for fair prices and a over good service, then this airline is good for you. Extra bonus they are running a miles program that is pretty good vs other airline credit cards. They are basically giving 2 free round trips round for the annual fee of the card and any purchase."
Cons: "Hidden fees every where"
Pros: "I liked that the plane was mostly clean, as it was new most likely, and that the ticket was very well priced. The cabin seemed spacious and well lit and the trim leather seats are a great modern design that were just as comfortable as all of the cushion seats on other planes."
Cons: "No email was sent with the check-in options or with how to pay for a bag ahead of time so that you wouldn't get charged more once you were at the airport."
Pros: "Eventually the flight got us where we need to go and the staff seemed a little tired but managed to smile and keep a positive attitude despite the plane full of disgruntled passengers. Not an easy task so kudos to the crew. I was flying back to Texas for a family reunion with my 2 kids and my girlfriend. The way your company handles this situation will help me further decide on whether I use your airlines in the future."
Cons: "Please see the above, being delayed 3 times for a total of 5 hours, being given food vouchers after we had already eaten that were only good for certain shops between certain times and can only be used for food items not gifts. Being given flight vouchers per passenger instead of being given to myself who purchased the 4 flights. My kids are underage and not working they cannot afford the airfare I believe the vouchers given as an apology that cannot be used in this fashion. Had the vouchers been given to me, perhaps my girlfriend and I could fly somewhere this spring perhaps to a friend's wedding. Because the flight vouchers or individual it comes across as a marketing ploy knowing that they will not be used, an insincere apology. I believe that the credit should be at the purchaser's discretion. That would make me a much happier customer. The way the situation is handled will help me further decide on whether I use your airline in the future. I hope you taking use this information to make changes to your policy to make them more customer friendly. Sincerely , John Gilchriest Phoenix Arizona"
Pros: "every thing"
Pros: "After paying all the additional fees or totals back up to a regular price ticket on another airline that provides full service"
Cons: "The seats don't recline, everything including seat selection is an additional charge"
Pros: "This was my very first time flying with Frontier Airline and using Kayac. I was very pleased and impressed . The flight was on time both going and returning. I will definitely use them in the near future."
Cons: "When checking in for my return flight the ticket agent was a little unpleasant when talking to about my carry on bag."
Pros: "Nothing the fly was horrible"
Airlines flying from Iowa to Texas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights