Left 5 minutes early and landed 45 minutes early!
5 hour delay; sat on the plane for that duration with minimal handouts of water or snacks. Why didn’t we go back to the gate and de-plane? It was utterly miserable.
Seats to close together. Out of main food choices. Temperature too warm.
Stewardess was pleasant. Left on time.
Everything went well
I loved everything
Love the warnings like where to pick up luggage
Plane was a little drafty.
Flight was on time
Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold
Smooth flight Courteous
On a five hours flight a two dollars sandwich wouldn’t hurt!!
Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first.
The plane was dirty. The grounds staff was complaining as we got on about having to work late.
The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!
I received a message flight would be early but it was actually late...luckily it did not affect my connection
Still waiting to get to the terminal.
I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!
I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly.
The staff member at the gate counter in Philly was very short and rude. She asked for people volunteer to check their carry-on bags and when I took mine up she was very curt. She asked me for my seat number (I didn't hear her) and her tone got worse. A woman who did not speak English need assistance and was turned away by this person with s shrug. The Latina finally stood in the middle of the gate area asking for help from anyone who could speak English. I just spent 18 days I Madrid and never once was rejected when I asked for assistance. I was not happy with your employee and I was ashamed to hear an American treat someone that way. In the employee's defense, she was alone at the dest up until boarding time and was juggling a lot of balls without any other support. Not a good experience.
Nice entertainment options.
No free WiFi for message.
I paid $20,for the in flight Internet and it didn't work. Neither did my monitor.
Ithaca Tompkins County (ITH) United States
Louisville Standiford Field (SDF) United States
|Flights Arrive in||Louisville Standiford Field|
|Flights Depart from||Ithaca Tompkins County|
|Airlines||United, Delta, American Airlines|
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