It was a terrible flight! We were delayed 2 hours just sitting on the plane on the way from San Diego to Raleigh. Coming back, we were delayed again in Raleigh for about 40 minutes, when we got to San Francisco, we got delayed again due to no gate available. We missed our flight to Fresno due to all the delays!!! We had to wait in a long line to get compensated to stay in a hotel and this was about mid-night! The staff that talked to us did not even apologize for the inconvenience that happened! We were already tired from traveling and we had to deal with all the delays! The company has no consideration of their customer's time. We completely wasted one whole day just dealing with this delay and had to get another sitter for our dog because we couldn't get home that night. This experience was very bad and I would not want to fly Alaska airlines again and would not recommend it to anybody!
It was a 3 plus hour flight. By hour 2 my butt was really sore! Loved having wi-fi for the whole trip!
I always fly Alaska. Unless they don’t go where I need to go. They are the best
We got in the plane late we still got to our destination on time. I wished Airlines would make people that put their luggage above were smaller maybe they would all fit and get them out easier customers like myself pay for her luggage in the back when your in a hurry to go to another destination it’s very frustrating for everyone to take their time to get their luggage down and wait because they don’t want to pay.
It seems like most of the time theres no room for my allowed carry on bag. People are putting their things in the overhead compartment that belong under the seat in front of them. Getting tired of that!
The plane smelled like an aquarium. Many passengers noted it smelled like fish. We then sat on the plane for over 2 hours before taking off
Flight boarded super late. Missed our departure window. Stuck on the runway for over an hour.
The flight was canceled and very little help given at the check in desk. Everyone at the desk says: just go on the app and see how they rebooked you. I mean come on it’s embarrassing customer service.
Because of a 90 minute weather delay in Seattle, we were four hours late getting home, but Rebecca on the phone line & the desk agents in Jackson, Seattle & Portland did everything they could to minimize the delay. Also my bag was left behind in Seattle, but was promptly delivered the next morning & Alaska gave me a $50 credit for a future flight. Thank you!
Once again, AA overbooked this flight, stranding passengers in between blizzards in Jackson. At least this time the agent took volunteers - on my flight TO Jackson from LAX, AA simply cut off boarding midway through Group 7 without warning. This flight was mostly fine, with the exception of the flight attendants. They stowed my carry-on (and a few others') at the front of the plane, but didn't pull the bags out upon landing, nor even communicate to that there were bags there to the crew. The crew had to go searching for my bag after I explained it should've been on the valet cart. When I got to the shuttle, my flight attendants were already on it. Seems they were in a hurry to clock out... at the expense of me and other passengers who had trusted them with our luggage.
overall the crew onboarding and providing service during our flight was great; they were friendly and helpful. I said ok to the entertainment because there was none, but the crew explained why which was very helpful. I am a diabetic and the type of snacks are not diabetic friendly (full of carbs and sugar). However, I am always prepared because I know the catering is for the larger population.
While it wasn't the crew's fault, it was a frustrating flight. We sat on the runway for 2+ hours. Both of the flight attendants were excellent and did a great job checking on the passengers. The pilot did keep us informed about the wait. I appreciate the crew apologizing for LaGuardia airport's backup.
the flight got cancelled - few hours before the departure time - no time to change
This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
The meal tray was not usable it was completely uneven
My experience with Delta started with my luggage being found ripped open with items missing. The baggage office told me to bring the bag, and I wanted them to see how I found it. The agent refused, so I carried my bag into the office myself. The agent was nice enough to fix the zipper and gave me a red card with a number to call. I followed the steps; first one department, then the baggage department took over. This took more than two hours on the phone. The return flight was okay. The flight lead was checking her meals and then asked if we wanted anything before departure. However, throughout the flight, I had to ask for things because she was reading her book;which I have no issue with if she had been more attentive. At the end of the flight, the pilot appeared annoyed with the flight lead for not following his instructions regarding a meal he had requested; a chicken sandwichand said, "I asked for that for the flight." On the positive side, my work event in Vegas went well, and now I'm home relaxing.
Internet connectivity still seems to be touchy on these flights, making it difficult to rely on it for getting work done.
The ac must have died, it was way to hot on this flight. Boarding g was chaotic. The flight was delayed for boarding. Not a great experience.
We had a terrible experience. The flight was delayed several hours, so we missed our connection. We were told to wait at the airport. At around 11:00 pm, the flight was cancelled. There were no available seats out of Jackson for the next two days. Fortunately, we had the foresight to rebook on United for the next day. However, we had to spend a long day at the airport and an overnight at a mediocre hotel. It was a miserable way to spend part of our vacation. We also sacrificed our $450 deposit on our California hotel because we could not get there.
How about not delaying a red eye flight by 3 hours and causing a chain reaction of missed connecting flights
Old 757 with poor entertainment system. United no longer partners with United for free text and email. O'Hara an absolute disaster! Limited gates clauses two hour delay. Unfortunately this appears to be the norm.
The flight to America was freezing. The overnight flight back to the UK was boiling hot and the cabin stank of toilet or occasionally perfume, even though I was several rows back from either bathroom. Food was tiny portions. Two small pieces of tough and dry beef in random gravy with pretend mashed potato raking up most of it. Very little veg. Salad was ok. Wooden cutlery broke within minutes of using. Lots of old films for entertainment. Some new ones. Generally a bit rubbish.
It was a good experience, unfortunately my checked baggages were come late and not arrived on time.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Staff and flight attendants were very polite. Flight was smooth. My seat on the plane was a bit broken so it would not stay in upright position but it was fine for the most part.
Flight staff and all was fine. Food always sucks on planes so nothing new.
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.
Ok, but comfort was lacking as the seats were way to small
The stewardess was excellent. Very accommodating in a quiet way, which was appreciated. The only thing that could have been better was the choice of snacks. Chips, cookies, etc. weren't an ideal way to start my day on a 7:00 a.m. flight. Offering fresh fruit, yogurt, or other breakfast foods would be great. 😁
gate crew was courteous and helpful, flight attendant was nice and friendly once we got going. But we pushed off from the gate relatively on time, then sat there like 10 ft away, for an hour, with no announcement or explanation. Taxiing then took forever, and I get that there was runway congestion, but would be helpful to keep us posted on whats going on
There were alot of delays without any information. First, my original flight was overbooked so I volunteered to stay back. The layover was hell, I sat in the airport for 4 hours. I was highly disappointed because no one was around to provide answers.
The flight was over an hour delayed. The problem was they had the wrong aircraft at the gate, Joe in the world does that happen?
My flight was delayed several hours, which is to be expected (American never fails to disappoint me!), but the parts that really bothered me are as follows: 1) I was unable to add myself to the standby list for another flight in the app, nor could the gate agents figure out how to help me do so (the app is difficult to work with and simply did not allow me to perform the action of adding myself to the list) 2) When I asked the gate agents to add me to the standby list, the agent said that he had added me, but I was not able to confirm that I was on the list in the app; as it turns out, I had NOT been added to the list after all. He had lied to me and/or failed to add me to the list. 3) I figured out I had not been added to the standby list when I spoke to the (rather rude, snippy, and dismissive) other gate agent, who finally did add me to the list after giving me some pretty unnecessary attitude. I understand that gate agents experience the worst of stressed travelers every day, so I appreciate that I was eventually able to make it onto the standby flight with their help. However, the app needs some SERIOUS attention!
The power outlets were not working for my row. Also felt like the seats have gotten smaller. I was in the window seat and felt like suffocated, as the two passengers next to me were tall and wide.
Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.
Cancelled the flight half hour before boarding. Then cancelled the connecting flight too.
Most things were ok but the main problem was the cabin staff; they were very abrupt and not very friendly. They were busy and often rushed, snatching drinks off people before finished and bossing them about.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
Horrible! Got stuck in Jackson Hole and the plane kept delaying every 30 min until they finally cancelled the flight. Other airlines were busy flying out and American had cancelled. Horrible experience, we had to switch to United to get out of there!
