Pros: "Seats were comfortable, service was fine."
Cons: "Boarding experience."
Cons: "Food and entertainment system"
Pros: "Timing of the flight was always good. Efficient flying. Crew was super helpful too even when passengers were a bit too much."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Leg room was good."
Cons: "No food service during flight."
Cons: "Delay on takeoff and a delay on arrival. Flight Attendants never offered headphones for purchase to watch in filght movie/TV."
Pros: "Nobody was seating next to me."
Cons: "Wake me up for snacks"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Crew and seating was comfortable"
Pros: "The crew was very good, caring and concerned."
Cons: "I don't think anything, this was another amazing flight with Alasks"
Pros: "The plane was warm"
Cons: "My flight was delayed for almost an hour"
Cons: "Caused serious problems with our travel plans"
Cons: "Delayed. Flue season folks. If your sick just don’t travel!"
Cons: "Still haven't left and communication is poor"
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "Employees were friendly and helpful"
Cons: "Every single flight left extremely late which meant I was running through the airport to catch my connections."
Pros: "I have been flying for many years, and must admit that the flight cabin crew was incredible. Professional, attentive and on their feet for 95 % of the time. Thank you"
Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Comfortable seating but I paid for it"
Cons: "Flight attendants seemed bogged down. The one from first class came into premium seating to help some people"
Pros: "Living in Seattle, there is no other choice. Alaska gets me where I need to go with great service, great planes and direct flights to my most important destinations. Considering I have banned United, Southwest, and Spirit from my travel searches, it's nice to know my hometown airline is so damned good."
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "We finely got there"
Cons: "Getting on and off plane then waiting then getting back on plane then waiting to get the count right. Then leaving."
Pros: "I liked the service from the associates overall."
Pros: "Everything is good. Service Excellence all around!"
Cons: "More options in snacks."
Pros: "I really appreciated that Alaska Airlines called me in advance to let me know that my original flight would be substantially delayed. They reseated me on a direct flight to Portland. Otherwise, I would have missed the wedding I was attending. I appreciate how proactive Alaska is."
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Nice short flight with no turbulence, comfortable temperature made it easy to sleep."
Pros: "The flight attendants were cheerful and helpful. They like adds the back of the plane right after the first class which aided in getting everyone to their seats quickly. The plane was clean and up to date."
Cons: "Maintenance issues caused extensive delays. Ran out of food options by the time they got to my row."
Pros: "Really good flight with great crew"
Cons: "I wish there were vegan options"
Pros: "Crew was great under bad circumstances...they held their heads up."
Cons: "The crew miscounted the passengers on 3 occasions forcing them to come row by row to confirm our last names twice. This delay caused us to almost miss our window to get to Seattle (which was already delayed by almost 2 hours). Luckily we had a 3 1/2 hour layover or we would have missed our only connection. There was also a communication breakdown between our crew and Seattle, almost causing us to deplane...luckily avoided at the last minute when Seattle changed their minds...ugh. NOT A GOOD EXPERIENCE AT ALL."
Pros: "It was a comfortable flight and boarding was pretty seamless and simple."
Cons: "The Vegetables with my Hot Sand which were cold, small table to keep the Surface pro and your food on."
Pros: "On board service was terrific."
Cons: "Flight was over an hour delayed and then there was no gate available upon arrival!"
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "Nice crew."
Cons: "A 5 1/2 flight and just a tiny bag of pretzels. Bring back meals to flights, with NO extra charge up front or on flight. Planes with tv's built into seats are better. On cross-country trips, movies should be free as well as WiFi. These extra charges are proposterous."
Cons: "no complains"
Pros: "For the most part everything was good"
Cons: "The plane was small and the guest in the seat next to me occupied his seat and made himself comfortable enough to extend himself into my space as well. I paid for my seat and didn't expect to have to share it with anyone else. It made the three hour flight a bit uncomfortable."
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "The staff were very friendly and charismatic. The lady at the check-in desk moved our flight up to help us avoid delays. Everybody was extremely helpful about getting my wife a wheelchair and getting her on and off the plane. Everybody always had a smile. The flight itself was smooth...barely any turbulence and good landing."
Pros: "Friendly staff and very helpful at getting our boarding passes and luggage checked."
Cons: "The need to clean their planes before letting passengers board. Food stuck on trays and spilled drink and food on seat. Don't bother using your own device (ie. ipad). There really isn't much to see without paying for it. No internet on this flight."
Pros: "good service"
Cons: "tiny seats no leg room"
Pros: "Flight were on time"
Cons: "Nothing really"
Cons: "Not sufficient time between flights - catching next leg to Atlanta. Had to literally run to another concourse to make flight even though the arrival from Anchorage was on time."
Pros: "Crew was excellent. Flight was smooth and on time. Didn't purchase food or entertainment. Ate prior to the flight. Seats are very cramped in coach area. I'm not a big person but the guy beside me was and spilled over into my space. Uncomfortable! Upgraded to first class for the next leg of my trip."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Crew is amazing and friendly"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Food was decent. Entertainment was decent."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Cons: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "No dairy free options!"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Cons: "You messed up my life with your poor service."
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Pros: "Cannot. Figure out how to use the wifi."
Pros: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Cons: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Cons: "1. Wifi didn't work"
Pros: "Crew was friendly and helpful"
Cons: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Pros: "Flight went well and was smooth."
Cons: "The plane bathroom was old and junky"
Cons: "Lack of legroom in economy"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "The crew was super friendly and incredibly helpful with our toddler."
Cons: "It was really cramped and the bathrooms smelled very strongly."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Cons: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Pros: "the flight was on time and the staff very helpful"
Pros: "Availability of flight. Quick flight, on time"
Cons: "Lay over"
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "Very rude flight attendant - unnecessary attitude"
Cons: "Unkindness of gate agent"
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Cons: "Snacks if possible"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Cons: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Left on time, smooth flight"
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Cons: "It would be nice if the pilot would tell us what state we are flying over or give us information about what we are looking at out the windows. We only get -we are experiencing a bit of turbulence or we will begin our descent in about 20 minutes. They may see the view all the time and know where they are but we don’t fly much and would like to know."
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "My seat was hard and worn out."
Pros: "They were able to get us on the flight in first class"
Cons: "That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!"
Cons: "Delayed for 2 hours."
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Lots of room and I had an exit row. The staff was friendly."
Cons: "Was like being on a high school bus ride.The one stourist was just plain rude."
Pros: "Everything ran smoothly"
Pros: "Every thing"
Cons: "Don’t know yet"
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"
Pros: "Convenience of a non stop from Denver to Mazatlan"
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "leg space OK"
Cons: "we were moved to a different gate for boarding. Then the flight ahead of ours had mechanical problems and we were informed of a 1 hour delay. Then we were moved back to our original gate. There were some elderly folks who were quite confused and other passengers had to help them understand the changes."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Pros: "As to be expected, the cabin was crowded. The flight attendants were great and the service superb."
Cons: "There was a three hour delay, perhaps due to weather. The late plane arrived, as expected, at 1 pm, with a departure time of 1:40 pm. Including a needed ten minute de-icing procedure, we actually took-off at 2:30 pm. I never found out what caused the three hour delay."
Cons: "I don't like hearing that Suncountry is going to be an airline that charges a fee for everything like Spirit airlines. I heard that this will begin as of January 1st. Suncountry is a great airline. Why would you change that? It's disappointing."
Pros: "friendly fast and efficient!"
Cons: "Sitting in the back of the plane!"
Pros: "Friendly attendants and an on time departure. Flying terminal 2 in Minneapolis is easy and much less crowded."
Cons: "Flight was an hour late. Unprofessional staff."
Cons: "They wouldn't let me on the plane. See about"
Pros: "Direct flight at a great price."
Pros: "Always a pleasure to fly Sun Country"
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "2nd leg of flight... Again, Everything was great, no complaints. The roomy, leather seats made the 21/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "I always have a good experience on Sun Country."
Cons: "small seats and when we go into the air there were plenty of seats to spread out. The crew should have announced that it would okay to disberse."
Pros: "Great service amd friendly"
Pros: "Flight went on time, the price was great, Appreciated the complimentary beverage, The crew was nice"
Pros: "Quick smooth flight with professional service, would recommend."
Cons: "It was impossible to find a dog carrier that was up to your standards. I ended up settling for something last minute. It would be nice if pet standards were more clearly identifiable."
Pros: "courteous staff"
Cons: "Delayed due to weather. Not much to do there."
Pros: "Great price Easy reservation to make Well organized at the gate and with boarding On time"
Cons: "I did not find that I had any input as to seat selection"
Pros: "Flight was better then expected."
Pros: "Friendly staff. Helpful. Accommodating."
Pros: "The smooth boarding and friendly flight attendants"
Pros: "would absolutely fly Sun Country again! Clean plane. on time. last minute flight was an awesome price!!"
Pros: "Easy check-in at ticketing."
Pros: "When we arrived at the airport, there was plenty of staff which got us through quick. The plane itself had plenty of room. Being 6ft 4in a lot of airlines don't leave knee room. Great trip. Cheap flights. Will definitely fly again"
Cons: "Paying for bags but that is pretty much all airlines now"
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Cons: "Didn't get to Denver via Sun Country, please see previous."
Cons: "While I appreciate that amenities need to be cut back to keep costs low, it would have been nice to not have to pay $5 for a blanket."
Pros: "Terrific gate agents and flight crew. Very personable. Unlike many other airlines, these people seemed to actually understand customer service and that passengers aren't cattle. Very refreshing experience."
Cons: "Because we booked through a third party , kayak, we could not pre-check in online"
Cons: "We never got off the ground because of mechanical problem. I was sent back to the terminal where I waited in line for 2.5 hours. Finally SC put me on a different airline on a flight that left 12 hours later. No compensation for food or other costs incurred as a result of this problem. I understand that things don't always go right but it is important to provide good customer service on those occasions. SC failed me."
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "Flight delayed three hours."
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Flight attendants incredible!!!!"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "It took entirely too long to board the plane. Then there were ‘mechanical issues’ that needed dealt with. Well, don’t have everyone sit on the plane for 60 minutes. Don’t continuously state ‘it’ll be fifteen minutes.’ Just give straight answers"
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Comfortable and on time"
Cons: "The flight was delayed by an hour because one flight attended didn’t come to work on time"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "All good"
Cons: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Pros: "Plane's seats were new though the plane itself was older (probably a retrofit)."
Cons: "Boarding with AA, as usual a compete disorganized mess. No entertainment on seats, luckily had my iPad."
Pros: "Smooth ride and friendly staff"
Cons: "We were a little delayed"
Pros: "friendly staff and good entertainment options"
Cons: "Uncomfortable seats"
Cons: "While Delta are stepping up their snack & refreshment options, American seems to be joining the downhill slide group. If you don't like dry pretzels... choose another airline. Also had that wonderful experience of learning after boarding that you need to have downloaded the app to be able to reach any entertainment options. And, nowhere to plug the device to keep it alive. I didn't realise that AA was competing with the budget airlines like Rouge now..."
Cons: "No entertainment. No food. The flight was 2:25 minutes but American Airlines managed to make it take three and a half hours. The tone of staff was closer to prison guards than airline hostesses."
Cons: "Crew member had poor attitude. Not all just one seem to be having a bad day"
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "Smooth flight home from Cancun."
Cons: "Late arrival."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Cons: "Forgot to give me my drink"
Pros: "Friendly crew. Comfortable flight."
Cons: "No seat TV."
Cons: "Worst staff never flying with this airline again"
Cons: "Delays I missed work Delayed three hours"
Pros: "Crew was amazing, flight was amazing. No complaints!"
Cons: "Flight delayed for 4 hours"
Pros: "Not much."
Cons: "Cramped seats; no on-flight entertainment. Boarding was unorganized. Overhead bins packed to overflowing."
Pros: "On time flights."
Cons: "Middle seat."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Pros: "Professional attitude of the crew"
Cons: "Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu"
Pros: "All in things were reasonably easy"
Pros: "Fast and friendly"
Cons: "we had a 9 hour delay"
Cons: "Ful flight and 2 small toilets."
Cons: "Great flight attendants"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Free WiFi with movies"
Pros: "Flight was fine"
Cons: "Please don't board us and then proceed to make us wait on the plane for an additional two hours. The flight is onnly 80 minutes... and we waited in our seats with no entertainment or services for two hours. Please do not board passengers when you know that we won't be able to take off -- that's ridiculous!"
Cons: "A very rude boarding agent insulted a young man from another country who was boarding in front of me. He misunderstood that they wanted him to check his luggage instead of carry it on. The agent yelled at him and shamed him in front of other passengers. United strikes again!! Seriously folks, you suck!"
Cons: "Zero entertainment. Too cramped"
Pros: "Lovely crew. Nice seats. Smooth flight."
Pros: "The app promoted me to check in on my phone and would not allow me to check in. So I assumed the time on the ticket would be my boarding time. I was late for my flight."
Cons: "My 10:00 p.m. flight was canceled so I had to spend the night trying to sleep in the airport. Have you ever had to do that? Not fun."
Cons: "The day after my flight I received an emailed receipt of the the customer in front of me of her lunch order, I’m sure it was an honest mistake but to me paying attention to details like that is very important. There was no personal information on the receipt, I was just wondering on how it was emailed to me instead of her."
Pros: "The staff were fine, nothing really great, but nothing bad either."
Cons: "So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United."
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."
Pros: "Short flight"
Cons: "Late departure due to late arrival of the plane from previous destination. Pushed our arrival time after midnight. Rental car agency was closed and had to rent from a different one at a very steep premium. No apologies and no assistance."
Pros: "Fast flight"
Pros: "Everything ran as expected"
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Flight was in time and smooth. Crew was friendly and active in the cabin."
Cons: "Seats were very close together and leg room was very limited. It was difficult to get in and out of the window seat area."
Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Cons: "Lost my luggage, ruining my trip."
Pros: "Great flight attendants"
Cons: "Seats too small"
Pros: "Lack of services for price"
Cons: "Lack of services for price"
Pros: "The plane was newer at least. And I made a big enough stink when they made me check my bubble-wrapped framed paintings that they actually did get hand carried and made it okay."
Cons: "These are the smallest seats I have ever experienced on a domestic airline. I'm 6'-4" and I couldn't fit comfortably on their newer 737. The thing that took the cake was that the cabin crew absolutely refused to let me take one of the 5 empty exit row seats telling me that it wasn't fair to the people who paid more, which absolutely enraged me. So then apparently it's also fair that their seats will fit someone who is 5'-4" comfortably but not someone who is 6'-4"?? So it's fair that I can't afford to pay an extra $100+ for it after my profession got gutted in the recession and I make a fraction now of that I used to make? Making your customers suffer for no good reason is inexcusable. I will not be flying United again. Ever."
Pros: "Crew was friendly, flight was on time."
Pros: "Arrived safely and almost on time despite late departure."
Cons: "Boarded plane in nonsensical manner. Had to try to walk opposite the flow of traffic to find room in overhead luggage compartment. Plane was too cold."
Cons: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Pros: "quick and easy flight"
Cons: "overhead wasn't full but they still tried to make me gate check my bag"
Pros: "The call center that i was forwarded to that did nothing to help at all or the agent who hung up on me while i was trying to get an explanation of why they keft me stranded in the airport."
Pros: "The crew that bothered to show up were fine, not overly friendly as they SHOULD have been due to the extreme delay."
Cons: "I checked in online and printed my ticket a few hours before my flight, so I was dropped off at the terminal where my gate was supposed to be. THEN after I get through security, I find out my gate has been changed to another terminal- one for international flights. I had to walk for 30 minutes with my heavy carry-on to find the correct gate. Then the flight was so incredibly delayed because a flight attendant decided to just not show up for work. So unprofessional! If the flight had been delayed because of uncontrollable conditions, then that would be another story, but come on! A flight attendant not showing up for work? That's pathetic."
Pros: "The crew was friendly"
Cons: "Some passenger were allowed to carry more them the 2 bag carry on rules."
Pros: "They were prompt and polite"
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Cons: "Bad snacks. Need biscotti"
Pros: "Didn't fly to San Diego-got rerouted to LAX instead. Had I continued to San Diego I would have landed almost 6 hours later than my previous arrival time all because of delays at the gate in Harriaburg. An original 30 minute delay from weather is understandable, and by the time the aircraft arrives you'd think they'd be ready to deplane and get it rolling quickly. Nope, not all. I think it was amateur day in Harriaburg because it was like no one knew what to do and nobody could make their minds up."
Cons: "See above. This is why I drive everywhere."
Pros: "Everything else was fine."
Cons: "Once we boarded the flight people started getting text messages that there was mechanical issues and there would be a half hour delay. Crew didn't even know. Then pilot said there would be an hour delay because they had to wait for a "deadhead" pilot. That should be unacceptable."
Cons: "I have flown with United on many occasions, several of which were international flights however I was never more uncomfortable on a flight than I was in economy on my flight from ORD to SAN."
Pros: "The girls at boarding area watched Tucker while I had to go back to the security area to get bracelets that I had forgotten they treated him like a king"
Pros: "The in-flight streaming of movies actually worked pretty well -- just be sure to install United app on tablet if you want to use that instead of phone."
Cons: "An extra 1 inch between seats would make the difference in allowing passengers to open a small laptop and position it so they can simultaneously type and see the screen at a viewable angle."
Cons: "Since plane was delayed I missed my connecting flight so I had to stay the night in the San Fran airport for over 7 hours. For another 1 hour flight. With no accommodations or even a food voucher was just told to find a nice corner."