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Cons: "2 hour delay on take off"

Pros: "Fast flight"
Cons: "Blanket provided"

Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"

Pros: "The crew and seats!!"
Cons: "Nothing! Everything was better than expected"

Pros: "Service with the attendants on beverages"
Cons: "Being delayed and bumped to another location..the flight was bumpy a lot..my hour and half lay over for the other location.."

Pros: "Everything was so fast!"

Pros: "Excellent service, friendly crew."
Cons: "PA system was awful when the captain spoke. It was very muffled and barely audible. If there had been an emergency it would have been impossible to get instructions from the captain. This is a great safety concern."

Pros: "On time. Leg room. Service."

Pros: "The option to have coffee."
Cons: "The lack of option to have a non-dairy creamer."

Pros: "Overall experience was good"
Cons: "Overall service"

Pros: "first class food selection: muffins and drip coffee. and water."

Pros: "Safe flight"
Cons: "Cramped seating."

Pros: "We got through the airport quick, they took my luggage when I had less than an hour to board, friendly crew."
Cons: "No complaints."

Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."

Pros: "Basically on time, fast luggage retrieval, clean bathrooms, great coffee, especially the brewed decaf."
Cons: "Should load plane from rear first Takes too long to load from front to back. Biscuits are awful."

Pros: "The food options and prices were great."
Cons: "The entertainment wasn't working for most of the flight, so it really wasn't worth the $10 I paid for it."

Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."

Pros: "That we landed safely."
Cons: "They didn't feed us. Maybe 5 hours was too short. I downloaded the gogoentertainment app, but every movie I chose said that the movie already expired."

Pros: "the flight was smooth."
Cons: "I did not like how cramped the plane was."

Pros: "food and tablet for sale."
Cons: "Delayed both ways - very crowded."

Pros: "The service ,everything !"

Pros: "Flight was on time"

Pros: "Everything. Possibly the best US based flights I've ever taken and the first time I've ever flown this airline. Very nice, clean and comfortable seats and plane - Extremely nice and great service from the crew and all around great experience and deal. I often book travel through travel sites and/or just have never considered flying this airline and now it's the first I'll check before booking with any other."
Cons: "Everything was perfect."

Pros: "The airline is great. Food is good, service is great and they offer a $10 tablet with preloaded movies, some very recent, which is great."
Cons: "The gate they're in at Logan is terrible. There's really no fault to the airline here but if I had a choice I'd choose another airline specifically because there are no restaurants past security. It's terrible and there are no stores or even enough seats for a 737 load of passengers at a given gate. It's the worst experience I've had at Logan."

Pros: "Good landing, good boarding, smooth flight"
Cons: "The seats are so crowded now I can barely fit into them, and I am a thin guy of just over six feet tall. I get so cramped in that it gives me muscle cramps over the period of the flight."

Pros: "The crew was very professional and helpful."
Cons: "I found nothing to disparage on this flight."

Pros: "I liked how fast the flight was and how quickly everyone was able to board"
Cons: "I am tall, 6'4", so my complaint is the same with every plane I have been on. The seats are too close together, both the seat in front and the seat next to you."

Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"

Pros: "Very friendly"
Cons: "Wait for cart to pass for bathrooms"

Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."

Pros: "Crew were very nice and helpful. They projected that they really enjoy their job and that made it a pleasant trip. We arrived early at our destination and great landing!"
Cons: "Food is okay and not much. The selection for those who want to eat healthier or have more is pretty limited. However, I haven't flown with any better choices on other airlines so hopefully the choices will improve."

Pros: "THE FLIGHT ATTENDANTS WERE VERY KIND AND READY TO HELP AT ANY MOMENT."

Pros: "Staff were very friendly. They gave me a free in-flight entertainment ipad (normally $10) because they felt bad that there were multiple screaming babies on the flight and I couldn't sleep. Attendants came by multiple times offering beverage, which is great for a 5.5 hour flight."
Cons: "The flight before us was late coming in, not our flight attendants fault. But it took 45 minutes to board everyone on the plane. Just seemed very long. I'm used to flying Southwest which is known for fast boarding times."

Pros: "The service"
Cons: "The uncomfortable seats"

Pros: "Crew was awesome, very friendly. Pilot great at communicating, good snacks. Enjoyed the flight."
Cons: "The app for movies wouldnt download, the signal was too weak. Should have been communicated to download before take off"

Pros: "The flight attendants in first class were the best. Genuinely friendly. They took good care of us."
Cons: "The movie and other entertainment choices left a lot to be desired. And to have to pay to access the internet sitting in first class was disappointing."

Cons: "I didn't like the fact that the row where I was placed at didn't have reclinable chairs."

Pros: "Window"
Cons: "No movie"

Pros: "I only rated the food as one star because you had to purchase your food. There was also no entertainment. The onboarding process was easy, I loved getting an email asking me if I wanted to check in. It made the process so simple. The plane was comfortable and clean. The staff were polite and professional. My experience made me want to fly Alaska again. I found myself reviewing in my head all the places Alaska flies for my next vacation."
Cons: "I don't appreciate being nickel and dimed with the luggage. The $25 fee should be built into the flight price. It makes me feel resentful."

Pros: "I like how the flights don't get over booked."
Cons: "I got and am still very sick from a whole family that was sitting to the side of me. They were coughing and choking and looked miserable I feel sorry for the people that were sitting in front of them that were getting coughed on I feel when someone showing that much sickness the flight attendants should I have them wear masks because now me and who knows how many other people got sick because of them or at least offer the healthy people the masks Nothing bad on the airline part but for the sake of their passengers that would have been nice ."

Pros: "Customer service"
Cons: "Everything"

Pros: "Nice staff"
Cons: "Airplane maintenance made us leave late so we almost missed our international flight with Japan air. Thankful Japan air waiting for us and Japan air rushed us through security to get boarded as quickly as possible."

Pros: "Awesome Crew with nice CLEAN aircraft"
Cons: "Nothing"

Pros: "The flight and how smooth things went."
Cons: "They said go to c1. Then panicking me that I'm going to miss my flight at b3. We never fly so it was kinda stressful not being told to go to the right place because it got changed"

Pros: "It's was great and a awesome experience for my first time in a plane . The pilot the flight attendants were very welcoming and very professional."

Pros: "Polite staff. Clean plane. Quiet ride. What more could ask for?"

Pros: "Non eventful, took off late but landed early. Crew was cheerful, pleasant and helpful, Head rests nice improvement, The mobile video device rental is interesting, seemed difficult for the flight attendants"
Cons: "Very, very cramped seating, Opportunity to improve on temperature control of the cabin."

Pros: "I liked the free movie choices and the flight attendants were very kind."
Cons: "My seat was at the very end and I was planning on buying a chicken dinner but they ran out just as they got to me. If I knew they didn't have enough dinners I would have pre bought one. It did have the option when I booked the ticket but it did not say that they may run out. It was a non stop 7 hour flight, it would have been much better with food."

Pros: "Attendants were nice"
Cons: "Paying to check baggage"

Pros: "Delta is doing a great job keeping everything calm and clean during this pandemic!"

Cons: "Nothing all excellent"

Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."

Cons: "It was great! Nice job Delta !"

Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"

Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."

Pros: "Christina brown was amazing at gate"

Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."

Cons: "The main economy seats were far too narrow."

Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."

Pros: "I always have a consistently good experience on Delta. Everything was great."

Cons: "It was a Great flight. I always enjoy flying Delta"

Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."

Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."

Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"

Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."

Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."

Cons: "1.5 hour delay...no reason given!"

Cons: "Flight was delayed and completely packed so our family could not get seats together"

Cons: "Better screens for in-flight movies. More legroom or upgrade options."

Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."

Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."

Cons: "Excellent service excellent pilot"

Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."

Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."

Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"

Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"

Pros: "Entertainment"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."

Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."

Pros: "The staff of the flight were very friendly and attentive. They were great!"

Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."

Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."

Cons: "long wait and delayed flight"

Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"

Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"

Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"

Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."

Pros: "Very professional and caring."

Pros: "plane had individual movies for free with each seat!"

Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."

Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."

Pros: "nice snack"

Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"

Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."

Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."

Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."

Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Flight from Narita to Kaoshiung was great, as usual, with JAL"
Cons: "Slept overnight in LA terminal, Bag sent to San Diego. Flight on American Airlines to Narita was cramped. Short stay in Narita, on to Kaoshiung via JAL, got to Kaoshiung and bag was/is still in San Diego. Hopefully, I'll never have to fly American Airlines again."

Cons: "Had to buy another ticket"

Pros: "Everything was great!"

Pros: "Customer service was excellent. Smooth flight. Early."
Cons: "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"

Pros: "Staff on the plane was pleasant."
Cons: "When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate."

Pros: "Ok boarding, ok service, ok flight"
Cons: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."

Pros: "Roomy aisle seat"
Cons: "Nothing"

Pros: "No much"
Cons: "Aircraft is small, boarding is a mad dash to the plane"

Pros: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"

Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."

Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."

Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."

Cons: "Could not read paper when passenger in front reclined seat. No space between rows."

Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"

Pros: "Seat were larger and comfortable"
Cons: "AB 320-200 flight for +5 hours and no entertainment. Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."

Cons: "Despite paying 5 months in advance, couldn't check in online or reserve seats without paying extra. AA customer service told me there were no more "complimentary " seats!! Very tight legroom in cabin."

Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."

Cons: "Took my bag for no reason, I flew there with it."

Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"

Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."

Cons: "Missed Connection."

Pros: "Great service!"

Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."

Cons: "The stewardesses were gossiping in the back of the plane and we could all hear their complaints about the new uniform policy. They did not seem very happy to be there and there was no in flight entertainment. A total bummer."

Cons: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."

Pros: "Smooth boarding"
Cons: "No entertainment"

Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"

Cons: "It did not happen! Had to taxi to Austin!"

Cons: "No power at JFK. Customs and baggage claim a nightmare. After a tiring international flight, 4 hours in airport find out my flight is canceled. Miss a day of work because can't get flight until following day. No airline offer of food or hotel accommodation."

Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."

Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."

Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."

Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."

Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."

Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."

Pros: "The staff were professional about the situation. Flight attendants were nice, courteous and the complimentary drinks were good. It was a good flight despite all the changes... but who likes their flight changed anyway."
Cons: "flight was delayed. standing there and they said our plane was there but didn't know what gate. our gate was a35 then changed to a28 but then delayed 1 hour, then 2 hours. So overall, it was switching back and forth then changed the time from 1830 to now a 2000 departure."

Pros: "Fast shuttle to our hotel"
Cons: "Heat"

Pros: "I was very impressed with the ease of check in and the very professional staff. One woman in particular stands out, she went out of her way to make sure everyone was satisfied. She even remembered my name after meeting me only once, and the flight was fully booked. I really liked the monitors at every seat and the choices of free in flight movies."
Cons: "My only complaint is that American Airlines has the very uncomfortable seats."

Pros: "Nothing at all."
Cons: "Flight was canceled... apparently they won't be able to get me home until 24 hours later than I was scheduled to get there. Standing in line 5 hours later still waiting for vouchers. My bags already went to san diego. Customer service has been confrontational. Terrible all the way around."

Pros: "Nothing"
Cons: "HORRIBLE!!!!"

Pros: "The crew at least made an attempt to be friendly"
Cons: "The seats were extremely uncomfortable the flight was delayed, and most importantly I booked my flight for san Francisco (sfo) and got sent to san Diego and had to book a $130 bus ticket and spend 14 hours on a bus."

Pros: "The crew was the best"
Cons: "Wish I had a movie to watch"

Pros: "Wanted more polite crew"
Cons: "The lady was rude need more skills"

Pros: "Everything"
Cons: "Nine"

Cons: "We will NEVER fly AA again."

Pros: "Nice flight. Nice aircraft. Very nice flight attendants. Thank you."
Cons: "No issues at all."

Cons: "We weren't given very much information about situation that caused to make an emergency landing in Charlotte NC."

Pros: "I like the crew they are very warm and inviting"

Pros: "Very simple transfer by bus to another airport location Left about on-time Landed on-time--very fast flight to San Diego Pleasant crew Spacious seating area"
Cons: "Nothing--it was all good"

Pros: "We flew a new A321 with all the whistles and bells. Entertainment was great and the flight was excellent."

Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"

Pros: "I want $254 visa gift card as a refund!!!!!"
Cons: "Please see above"

Cons: "No leg room"

Cons: "No bags to go to overhead bin"

Pros: "Nothing"
Cons: "Customer Service was poor Complete disregard for customer UA need to work with airport personnel to move luggage faster, especially for international travelers who have connecting flights. Ended up missing my connecting flight after waiting 1 hour for my luggage"

Pros: "On time departure"
Cons: "No complementary food. Old plane, no great entertainment options (should also have subtitles for hard of hearing). Terminal boarding area was too cold."

Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"

Pros: "N/A"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."

Pros: "Boarding was very easy , no long line , trip was on time ."

Pros: "Everything ran as expected"
Cons: "Nothing"

Pros: "No much"
Cons: "Suggestion, why don't the airlines charge to use the bathroom, so the money humgry grubs could make more money"

Cons: "The crew no food no pillow no blanket"

Cons: "Bad snacks. Need biscotti"

Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"

Pros: "Love the free tv/movies with the United App. That was great!"

Pros: "Crew."

Pros: "Unhappy first class passengers! Flight attendant decided it was better to have the first class passengers have restroom privileges and announce to the whole plane that they would have to wait until the service cart finished its path down the aisle."
Cons: "Flying has become a product of what are you willing to pay for! Baggage costs, seat costs, food costs. It's always changing I guess that's good!"

Pros: "That I got to my destination safely."
Cons: "On a flight for over 5 hours and I needed to pay to watch TV, just not right, and a small bag of spicy pretzels w/a small cup of soda (mostly ice) to top it off."

Pros: "Staff was courteous and professional. In-flight entertainment is pretty good."
Cons: "Updates on monitors at airport were not consistent with information at gate. Emails not updated accordingly and promptly to reflect changes. Flight kept getting delayed."

Pros: "I'm so glad I stuck with loyalty to United. They have a really good Status program that gives all the extra little touches of comfort, especially on long flights!"

Pros: "Service was excellent"
Cons: "Seats are contrived - knees bumping up against seat back. Maybe ok for short flights but 5 hours is too long"

Pros: "the crew was nice. mostly what i liked"
Cons: "didn't like the fact had to check in my carry on. so many of the passenger were had more than a carry on, wasn't pleased with that."

Pros: "Flight not full so with empty seat beside me I had lots of room to sprawl!"
Cons: "I still think it's wrong for airlines to charge for food so I didn't buy any. Couldn't get United app to work so no in-flight entertainment except what I brought."

Pros: "Boarded the plane at regular time but then had to get off because our pilots were switched to another plane. We had to then get off the plane and wait 2 hours for our next crew of pilots. It was a frustrating trip."

Pros: "outstanding service from the flight crew - makes me very happy to fly United comfortable seating and in-flight options clean, efficient gate made for a pleasant boarding experience"
Cons: "folks in economy that stuffed their items in business class which made getting my items extraordinarily difficult. Flight attendants should be monitoring this as it defeats the purpose of flying exclusively on United and premier status, which includes the benefit of getting off of the plane quickly upon arrival. whoever thought the ratio of eggs to oatmeal meals is completely off base. At least 7 more passengers would have preferred eggs, but were told there were no more to be offered. intercom is way too loud, esp. if you have earbuds in - we can hear you through the earbuds, esp. when plugged into the console when we'rer watching movies"

Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."

Pros: "I was short."
Cons: "Plane was late arriving and had to chance plans at final destination for pick up."

Cons: "My 6:50 am flight was canceled at 11:40 pm the night before. Spent an hour and 15 minutes trying to talk to costumer service before I gave up since it was 1:30 am. Got put on a standby list for a flight and the flight was 5.5 hours delayed. Finally left SFO to San at 2 pm after being at the airport since 7am. Was supposed to originally be there by 8:30am but had to use my PTO since I missed the whole day of work."

Pros: "Service was fine, friendly flight attendances."
Cons: "Movies were not on demand, you had to wait until they would start. Then, you would be missing more than one, or watch not from the beginning."

Cons: "My flight was delayed an hour and we sat at the gate with no explanation why for over 20 minutes."

Pros: "The flight attendant was fabulous."
Cons: "The seats are too small for me but that's my fault for being very overweight."

Pros: "The flight nice to relax & chill after a stressful day. Snacks were ample in size having to pay for them. Free soft drinks & water throughout the flight was a nice touch. Gave you the can & an extra sitting towards the back of the plane. Nice touch."
Cons: "Dirty outside window."

Pros: "Flexible flight and schedule is on time. Usually I taken United for my traveling ."

Pros: "Flight was on time. Staff were polite. Flight was totally uneventful (just how we like them)."
Cons: "We were all required to check our carry-on bags as we boarded as there was apparently no more space in the plane, though once on board, there was space in the overhead storage - I think they did it because it was expedient for them to have us do so. I didn't eat any food so can't really comment on it (gave it "okay" but don't rely on that). The screen for my seat didn't work - no big deal on a short flight but there you go."

Cons: "No snacks, only beverages and wifi wasn't included in ticket price."

Pros: "Not bad just not good."

Pros: "Boarding was extremely slow. Not enough overhead space left which required almost all of group 5 to check bags. Flight attendants were not very attentive. Seats were thinly padded."

Cons: "No TV screens"

Cons: "Broken seats caused delays. Older aircraft needed TLC."

Cons: "Didn't get to get on your flight due to your error"

Pros: "Everything. This flight had more space and staff were excellent. No delays and left on time."

Pros: "nothing to like when the flight was cancelled."
Cons: "United Airlines cancelled flight, had to reschedule to next day. It did the similar thing on the initial SAN to LAX flight by delaying the flight and make me miss the connecting flight out of LAX. Overall the worst experience ever."

Cons: "Delays, lost flight, no refunds"

Pros: "Comfort. Cabin crew polite and friendly."
Cons: "Late leaving Denver"

Pros: "Getting to San Diego."
Cons: "The huge lines and almost missed my flight due to Homeland Security."

Cons: "Flight diverted to LAX then stuck on tarmac for 2.5 hours waiting for decision. Then waited for bus to terminal. Then waited 45 minutes for baggage to unload. Then put on a charter bus to San Diego. When arrived at SAN had to wait 45 min for a cab because United didn't let the cab companies know that 250 people would be arriving at 2:30AM. So instead of arriving at 9PM we arrived in the middle of the night with horrible service all around."

Cons: "The flight was delayed and it was freezing. The TV monitors kept turning on and off and it was a night flight with the lights off, so it kept waking me up."

Cons: "I lost my opportunity to attend a work conference due to detours, mechanical issues, and poor planning. I also lost my $1000 grant that I would have received through the conference. All.i.have is a hurting back, empty stomach, and money lost on a terrible experience. Will not use United anytime soon. I wish I could change my return flight to another carrier"

Cons: "Flight never happened."

Pros: "San Diego"
Cons: "United airlines"