Daily cleaning, installation of cabin HEPA filters
|September||Best time to beat the crowds with an average 7% drop in price.|
|December||Most popular time to fly with an average 20% increase in price.|
Average price of a round-trip
|$338||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "We left as indicated though late and reason was Provided when asked. Appreciate the truth told."
Cons: "Th seats are worn"
Cons: "Boarding was a tad slow, and in-flight announcement of descent would be appreciated since it was sudden."
Cons: "So wondering why passengers aren’t supposed to open their shades upon landing. Otherwise, there’s no way of know exactly when you are going to land to prepare for that impact."
Pros: "Comfortable seats and friendly service"
Cons: "I paid an extra $35 to sit in the front row to be the first off the plane. I boarded with group A, and when I got on the plane, there was no space for my small backpack in the overhead bin — and no space all the way back to row 11. I feel like I wasted my money because I had to wait to sneak back so many rows to get my bag once we landed. If we’re paying extra for these seats, can the storage not be reserved??"
Pros: "Comfortable seats"
Cons: "Inflight snacks and better seatback entertainment system— mine was broken: armrest controls were inoperable"
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Cons: "Multiple delays and changing of gates. Sitting on the tarmac waiting to deplane for longer than communicated by pilot."
Pros: "The crew member was very pleasant and very professional. She was kind and respectful and made us laugh."
Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Pros: "The staff really didnt know where to pick up my luggage, which have me going to different terminals, but the flight was good"
Cons: "The flight."
Pros: "Swift boarding procesx"
Pros: "Flight staff"
Cons: "The snacks are limited"
Pros: "Flight was on time and there is more room on jet blue than united. Flight even arrived early"
Pros: "An hour and half late due to mechanical issues in FLL"
Pros: "Crew member had a great sense of humor."
Cons: "They cancelled the flight and made no effort to rebook my 83 year old mother! She was very frightened and confused. She finally bought a ticket on AA and came home later that day!"
Pros: "Can't believe how much room there was in the more space section."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "Easy, comfortable, quick."
Pros: "What an amazing staff!! We loved our flight experience!!"
Pros: "Medical emergency caused me to cxancel and you folks refused to refund!"
Pros: "Plenty of room and friendly flight attendants made my first trip vis JetBlue outstanding."
Cons: "Gum in my seat, no food or drink served,"
Cons: "The flight was delay twice and the logistics at the airport are horrible."
Pros: "Service at the ticket counter was excellent."
Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"
Pros: "The flight was fast.and everybody had a great attitude"
Pros: "The hurricane forced me to make new plans and Jet Blue allowed me to change with no costs or issues. Excellent service."
Pros: "Straightforward and easy. Comfortable and roomy."
Pros: "Plenty of legroom, even in economy"
Cons: "I didn't like the TV's, They were old. Seats did not recline."
Cons: "plane parked at gate all night for 6am morning flight; engine light came on during warmup and we were delayed 2+ hours. had a lousy flight in on JetBlue from JFK too"
Cons: "Service is not measured in dollars. Really charging $5 for blankets headsets pillows."
Pros: "Plenty of legroom, excellent steward service and we arrived early"
Pros: "Exactly as scheduled"
Pros: "Efficient service, nice graphics"
Cons: "Entertainment was tv style: started at the beginning of flight, couldn't restart, seemed outdated"
Pros: "The flight was on time, the snacks were good, and luggage retrieval was pretty fast too!"
Cons: "The passenger to my right wire enough perfume to choke a horse!"
Pros: "Flight was very smooth even though we flew through some tubalence - very good pilot."
Cons: "Flight was delayed twice. The boarding took a long time and we ran into overtime. The boarding staff members seem to have no urgency in boarding customers on an already delayed flight. Very mediocre."
Pros: "I Enjoy Every Moment In Puerto Rico La Parguera En El Pueblo De Lajas , La Guancha En Ponce, Playa Crashboard En Aguadilla, El Faro En Rincon ,Playa Jobos En Isabela,Balneario De Boquerón En Cabo Rojo Me Encantan Las Playas El Agua Es Tan Clara Y La Arena Blanca ,Las Gente Es Muy Servicial."
Cons: "No Tener Más Días Para Seguir Disfrutando. I Love My Island Is Beatiful."
Pros: "From the start to the end nice right no problems at all thank you"
Pros: "Overall good experience"
Cons: "Took a little bit to board small delay"
Pros: "On time and plenty of leg room"
Cons: "No comment"
Pros: "The boarding más easy"
Cons: "The family way separated in the airplain"
Pros: "Flight took less time than originally quoted, so made great time which was good since the flight was delayed. Decent leg room!"
Pros: "Our JetBlue experience is finally over."
Cons: "Didn't allow me to choose seats unless I'd pay extra. Seats reclined only about 1 inch. Some baggage was delivered to different places in baggage claim. Consistently disrespectful to our time. Choose Delta if you can! (Or at least American)"
Pros: "I had to change my return flight from JAX (which was handling fairly easily) due to a family funeral. We upgraded our seats to the bulkhead (row 1) and while the leg room was OK, it wasn't exactly what I expected. We did get early boarding. The pilot spoke to us clearly and explained the delay, etc. (due to weather)."
Cons: "The Internet was barely working (and I count on that during a flight). The sound was terrible for the video/audio (using my own headphones). My biggest issue was that my boarding pass on the app was incorrect -- I changed my flight from May 17 to May 22 but the boarding pass still said may 17, so I had to get a paper pass from the ticket counter. This was after I called JetBlue, and they supposedly fixed the problem. The flight was extremely bumpy, the entire way. All this after a 1 hour delay for the flight. Thankfully, we had no connections."
Cons: "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."
Cons: "Crampt space, cold cabin"
Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."
Cons: "Seats and space"
Pros: "On time"
Cons: "Cold cabin"
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Cons: "Nothing, really"
Cons: "The parking garage is confusing, but worth the extra money to park there."
Pros: "It wasn't a full flight so I had more legroom, since I didn't have a person sit beside me on both flights. The flights arrive on time. Boarding was organized, quick and effective."
Cons: "Flight attendant provided a snack to everyone and forgot to offer a snack to me. There were children on both flights, kicking my seat through 60% of the flight. There was not entertainment provided for brief flights and the snack selection was mediocre."
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Easy not very busy airports makes boarding easy. Pay extra for seat but I can choose where to sit+++ Cost was very favorable for flight"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "Plenty of room for carry-on bags"
Cons: "Charlotte airport was a zoo due to delays of slights coming in but all outgoing flights were on time so many connections including mine were missed"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "well, everything was fine but it was a tiny plane so there wasn't any entertainment and it was a short flight so there wasn't any food."
Pros: "Great flight crew."
Cons: "Being charged at the ticket area for one bag and finding out at the gate it is complimentary."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "I didn't like the American airline people who checked my bag. She threw it because I told her nothing was breakable in it."
Cons: "I've been waiting a total of 6 hours so far. My plane was delayed yesterday and they sent me home, which was a 2 hour drive plus car rental. I came back this morning only to find I'm delayed again for another 4 hours. I'm a patient man but this was a bit to much even for me. This is my first written complaint I've ever had with any business"
Cons: "I tooka trip to Jacksonville Florida and the flight was 2 hours late because they had no flight crew. Guess what on my return flight it was also late about 2 hours. Is this the new standard."
Pros: "Everything was on time, no delays."
Pros: "Should have individual tv's like jet blue does. There shoul be a family travel area for people travelin with todlers. better service and better food. Faster luggage pick up."
Cons: "Nothing. Expesive flights, an unprofessional flight attendant name Sarah, fighting with the customers. No entertainment. It was a nightmare"
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "Arrived 25 minutes early"
Cons: "Bad news is that we sat on the Tarmac for 45 minutes in a very hot plane waiting for the gate to become unoccupied."
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Cons: "Really disappointed with the lack of professionalism and the inability to customers / passengers to their location on time even after the multiple delays. We sat on a non moving plan for an extra 45 minutes while we waited to be docked into a gate then wait on a runway driver so we could get off therefore countless people missing their connecting flights & caused to be stuck in Charlotte. Really disappointing and frustrating ."
Cons: "After an 8hr flight from Madrid to JFk you dont need an 4.5hr delay on your connection flight."
Pros: "Flight went ok"
Cons: "No beverage service, I mean seriously you can't even give people warm water?"
Cons: "AA makes traveling with an infant especially hard by not allowing travelers with infants to board after/with persons requiring assistance due to handicap. I have to manuever through the plane and crawl over other passengers to get seated with my 9-month-old. This makes it uncomfortable and inconvenient for me and the other passengers."
Cons: "Missed the flight due to American not holding the connection for 2 minutes."
Pros: "Crew was nice"
Cons: "2.5 hour delay. As far as the food - they were out of sandwiches almost immediately."
Pros: "Everythingit was good"
Cons: "$75 to pay to change the time of flight, is a lot of money for a person who has roundtrip tickets on the same da"
Pros: "I had a hard time, the connection flight left us, the flight from Charlotte took to long and took off late."
Cons: "There were no more flights that night and had to wait till the next morning, I am hándicap and although they gave me a room in the hotel it was very hard, they took my carryon again and have to sleep like i was, very unconfortable."
Pros: "Crew was accommodating."
Pros: "The credit was polite, hat was about it"
Cons: "We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing."
Pros: "Waffle cookies were amazing"
Pros: "The crew was ok"
Cons: "The plane was delayed for hours no pilot who is that possible they board us and then make a announcement that we are delayed for another 130 ridiculous never had a problem with jet blue extremely dissapointed"
Pros: "Smooth and efficient"
Cons: "no snacks!!!"
Cons: "No entertainment at all"
Pros: "nice and easy boarding, good customer relations"
Pros: "The at the entrance new service it was a good experience for me. I have physical problems and that service was an amazing relief for me. Thanks"
Cons: "Everything was good."
Pros: "I like flying and window seats"
Cons: "There is nothing I can do about it, but the distance between seats is really cramped."
Pros: "Not much"
Cons: "Delays the entire trip for no discernible reason."
Cons: "Flight got delayed an hr."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Frequent communication about the issue to keep passengers updated. Flight crew and gate boarding support were excellent"
Cons: "Plane's tire needed to be replaced. I was irritated because at one point they were saying they needed to fly a tire into JAX which seems ridiculous. They ended up finding a tire once the day shift arrived. I would have expected inspections of planes after flights and for basic replacement parts to be located across their network."
Cons: "4 hour delay. Maintenance issue. We were told Only one maintenance person covering the entire airport"
Pros: "The crew was polite."
Cons: "I paid extra for an economy plus seat and they gave it away. I had to sit in a middle seat."
Pros: "All went very smoothly. Even arrived early"
Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."
Pros: "Thumbs up"
Pros: "The planes were small which were fine because there was still enough leg room.."
Cons: "Sears could be a little wider not everyone is small frame"
Pros: "Flight was on time. Crew was pleasant and friendly."
Cons: "I'm still in Newark, nj"
Cons: "Boarding was unnecessarily disorganized. Boarding announcement didn't specify which flight. Use of group lines was not explained ahead of actual boarding. Employees did not always use microphone to explain boarding. Very noisy group of travelers on board on night flight. Bathroom sink area too small."
Pros: "We like everything, no a problem at all! United made our flight excellent!"
Cons: "The dalay at Newark"
Pros: "Everything went smoothly."
Cons: "Excellent, on time flight. The only issue I have is people boarding t the back and leaving their luggage in front. We almost didn't have room to stow our luggage. This shouldn't be allowed."
Pros: "I like everything"
Pros: "Being able to use a digital boarding pass."
Cons: "On my outbound trip my connecting flight changed gates. There was no notice from United or on the terminal monitors. United sent me a text saying my connecting flight had departed already, but when I got to the gate a representative brusquely informed me the flight was departing from the other end of the terminal."
Pros: "We left on time"
Cons: "The departure was late. There was no explanation nor apology. As a long term and faithful Alaska Airlines customer I was shocked that a plane would not leave on time and act like it was par for course. Ehhh so what? I'm an older woman and needed help with my overhead luggage. The very young male attendant saw me struggling and just said that is not going to fit and walked toward the front of the plane. No offer to help whatsoever. The plane was small and uncomfortable"
Pros: "The lady helping me to get another plane was very nice because I lost it and was crying"
Cons: "The time for the connection was not enough to change gates using a bus and the connecting gate was too far away ."
Cons: "Flight was delayed from 9:20 to 1am because of no captain. There were minimal updates unless someone went to ask them. I think it's ludicrous to have to pay for a movie or a snack at 5am on a flight that should have already landed. I've flown plenty of other airlines that are sensitive to delays and accept responsibility. United did none of this."
Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"
Pros: "I eventually made it to Hawaii."
Cons: "Flight was delayed >8 hours. Had to change flights with a late departure and more layovers. Took over 24 hours to get there. Ridiculous."
Cons: "Overhaul everything was fine but my wife had to stay for another week because her dad had a stroke and is in the hospital in critical condition and trying to find out if I can get my change the ticket coming back from my wife Nancy Quintana"
Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"
Cons: "No snacks offered on the plane"
Pros: "A little better"
Pros: "They boarded is quickly"
Cons: "Plane was delayed on runway for over an hour. When the passenger next to me asked the lead flight attnd about her connecting flight the attnd was extremely rude and of no help. Any ? was answered with "well just look at your united airways app". Then later I asked what gate we were coming in on and her reply was "the capt just said it". I replied saying "sorry I didn't hear it" and again the flight attnd answered "look on your UA app". I don't usually fly UA so I didn't have it. Overall she was short, snarky and rude with ever reasonable question asked. No one was rude to her but her attitude was shocking. I travel quite often and have never seen an antd speak or act this way to passengers. I understand things get stressful, but I def won't be flying UA again if this is the way they allow flight attnds to speak to customers. She way beyond rude and lazy and I hope the girl she was training doesn't pick up those traits either."
Pros: "This was the most smoothest overall trip I have ever had flying! I loved the new plane (from JAX) and the leg room since I'm 6'5 and it was very comfortable. Everyone involved in the process were very professional as well."
Pros: "Excellent service, amazed that on flight attendant was capable of serving everyone on the flight."
Cons: "A tight fit for seats, luckily it was short trip. I tried hard not to spill over in the other person seat. The arm rest did not help, made it worse."
Pros: "No entertainment. Water and assorted chips were fine."
Cons: "Plane very nice. Good leg and seat space."
Cons: "It was snowing and we disembarked on tarman"
Pros: "Nothing stood out"
Cons: "Late departure once again"
Pros: "Great service. Very comfortable seats!"
Cons: "The flight was delayed 10 minutes before boarding for 4 hours."
Pros: "I liked being able to move my assigned seat to a window seat"
Cons: "My trip was supposed to be Newark to Jacksonville on Sunday, Jan 31 and stay until Saturday, Feb 6. I booked my trip in September. When I got the the airport (2 hours before my flight) I went to the kiosk to print my ticket, after entering my confirmation code and last name the computer informed me that I require assistance so I flagged down one of the people working the counter, where I was promptly informed that I do not have a seat on the plane. The plane was overbooked. My number one question was how is it possible that I am the one getting bumped if I booked my flight almost 5 months ago?!?! The person then informed me that I can either go to the gate and hope someone doesn't show up and get a seat on that plane, or she can book me on a flight to Tampa then a puddle jumper to Jacksonville. I decided to take the Tampa option (without being informed that it was going to change my simple two hour flight into a 9 hour ordeal). I headed to my gate and took a look at my tickets only to find out that I have a 3 hour layover in Tampa... Wtf am I supposed to do in Tampa for three hours?!? Anywho, instead of getting to Jacksonville at 12, I got there at 6:30 losing an entire day. Now for the trip home. I'll start with I did get home in the appropriate amount of time, on my original booked flight. However, I was forced to check my bag. And not like go to the carousel when you de-board check your bag( which I would prefer)... Get off the plane and wait in the vestibule with everyone else who had to check their bags for your luggage to be retrieved from the plane and brought up to the vestibule.. It became a mosh pit of ooh! That's my bag! ( picture a bunch of random adults playing mother may I with the airport staff as the mother). Then back to the actual flight, the attendant didn't start coming around asking if we wanted drinks or snacks until more than half way through the flight meaning you had about 10 minutes to enjoy whatever you ordered until the pilot asked you to raise the tables. Then also I couldn't understand a single thing that was said over the loudspeaker ( it sounded like they recycled the speakers that ny metro decided were no longer good enough for their subway cars). And finally, the seats that were so narrow both in space between you and the person in front of you and next to you is an absolute joke. I suppose if you were to get on the plane and sit completely still in an upright position for two hours you would be perfectly comfortable, however seeing as most people don't do that it was extremely uncomfortable. All in all I do not reccomend flying United. Ever. Very upsetting experience. There is a reason it was my cheapest option."
Pros: "Fast and efficient. Definitely no frills."
Pros: "Boarding was fast and flight attendants were really nice."
Cons: "The ascent was really uncomfortable, headrest didn't hold a position, front seat too close for comfort, no entretainment other than magazines, flight was bumpy all 4 hours and bags took around 30 minutes from the time doors opened to the moment we picked them up in a one terminal airport. Not my best experience so far. I've never seen United as a low budget company, but this flight sure was for me."
Cons: "Smoother ride to location"
Cons: "Nothing because everything is good."
Pros: "En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio"
Cons: "Todo Check in Empleados Meriendas Entretenimiento"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Pros: "Non stop"
Cons: "A C"
Cons: "Covid prevention methods need to be fixed ASAP, I don't trust Frontier with my health safety. Everyone was cramped in the plane and there was not any space betweem seats like other airlines. The app did not work to pay for carryon and I had to pay $60 in the front desk."
Pros: "That was fun"
Cons: "The food in the airplane"
Pros: "The crew of the flight was good but the seat are no comfortable."
Cons: "Comfortable seats."
Pros: "Everything was perfect flight on time the baggage very fast and the flight was just 3:30 minutes smoother than u can ask!"
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Cons: "Staff crabage"
Pros: "Fast easy boarding, friendly helpful staff"
Cons: "There was more kids sitting on their parents lap than I’ve ever seen before and it made a very chaotic noisy flight"
Pros: "I enjoyed the hole experience with Frontier"
Cons: "I paid to be in group one. Got there a little late. 1 minute. They locked me out and rudely told me to go to the back of the long line Seat in 3rd roe and no recline ! Old plane no screen. Good bye frontier and frontier credit card . What a looser airline"
Pros: "Same quality as other airlines for a much more affordable price."
Cons: "More airports with Frontier airlines. Their based out of Denver, so the choices of where you can fly, to and from, are limited."
Pros: "The crew was great, the chairs are uncomfortable."
Cons: "For the price it’s great."
Cons: "For the price, you cannot go wrong. Would recommend and travel again with this airline."
Cons: "Our flight was cancelled due to mechanical error. We were not provided an alternative route and were ‘handed’ a piece of copy paper at the airport listing our ‘options.’ We were not able to find a flight that same day and had to come out of pocket over $1000 to rebook. One of the options on the..."
Cons: "People should be restrained from jamming entrance to aircraft BEFORE their zone is called."
Pros: "Direct flight."
Cons: "Seats hard, no leg room."
Pros: "Quick boarding, fun stewardess"
Cons: "Paying $75 to correct my name that was correctly put in by me, but the first and middle names were run together on the reservation."
Cons: "Hardest most uncomfortable seats, ever!"
Pros: "SEAT was comfortable"
Pros: "Price on the flight to ket"
Cons: "Sits are really uncomfortable, staff wasn't courteous and boarding process was a mess"
Cons: "The flight was delayed on the way back but no update was sent for a full hour. The traytables are a jok, you cant even use them. Not even one complimentary drink after paying forty dollars each way to check a bag. Rip off at the end of the day"
Pros: "Estaba todo bien."
Cons: "Pero no me gusto q havia mucha turbulencia. Y mis photos queria esplotar."
Cons: "There was no entertainment. There was no complementary food offered. Seats were uncomfortable. Debris all over the floor was never sweats from previous flight."
Pros: "Gave me a double gin and tonic and $15 food voucher. Female African American flight attendant was awesome!"
Cons: "Delayed due to mechanical issues with the plane. Then they boarded us but we waited for 1 1/2 hours on the plane before they deplaned us for about an hour. Then we boarded again. Male flight attendant was rude to passenger and not compassionate about the situation."
Cons: "The crew were not welcoming or friendly. One of them (blond, curly hair) was mean and disrespectful to everyone. She had an attitude all the time. Just the opposite of my flight from SJU to ATL. Other than that, the flight was on time, etc."
Cons: "Flight was late and uncomfortable"
Pros: "The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done."
Cons: "Beverages all are at a price, even a cup of coffee."
Pros: "Quick boarding and friendly staff"
Cons: "Seats are much too small if you are overweight and have to sit by someone you don't know."
Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."
Pros: "We had an uneventful flight"
Cons: "Didn’t depart until 1055 pm. One hour later than scheduled"
Pros: "The Pilot and the people that worked at the gate in Jacksonville. One of the female flight attendants with the very short hair was excellent as well. As well as the male flight attendant. He blonded haired flight attendant was and expressed many times that she was over it because she was tired with her 12 AM wake up."
Cons: "The blonde flight attendant and her impertinence and rolling of her eyes. Additionally the flight took off two hours late because of maintenance issue and weather related issues"
Cons: "Las 2 horas de retraso del vuelo."
Cons: "The seats are very uncomfortable"
Pros: "Pilot was great through some turbulence and talked us through some storms. She told us what to expect and kept us updated. Great work by the pilot."
Cons: "The flight attendants joke too much on the microphone, leading you to believe they don’t know what they’re doing. They talk and joke way too much, very unprofessional."
Cons: "Long delay. No forewarning. No alternatives given."
Pros: "Everything went well. No issues at all."
Cons: "Deplaning is slow. Should consider a rear deplaning procedure from back doors into tarmac and into terminal."
Pros: "Check in was fast and easy flight attendants was pleasant from this day forward your airline will be my choice and I will pass on the word to my friends and family"
Pros: "Liked the sense of humor for the crewmember"
Cons: "Charged for everything overcrowded"
Pros: "Nice service. Exceptionally new plane about a year old to the month."
Cons: "Need to ask people to prepare to deplane. Perhaps use rear door to expedite process"
Pros: "the fare was cheap, but then we could not choose seats, get a boarding pass, pay for checked luggage, basically do anything with the reservation until check in at the airport. That was not clear when we booked the reservation."
Cons: "I HATE having to fill out surveys like this."
Pros: "Great service."
Cons: "Limited food"
Pros: "The flight was Very puntual, clean and nice personal in the round trip. I will recomend to my friends and I will flight again soon."
Pros: "El personal muy atento"
Cons: "Asientos un poco incómodos, no hay entretenimiento"
Airlines flying from Jacksonville to Puerto Rico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights