Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Cons: "COMUNICATION. I am appalled by the service I received between Orlando and Ponce. My flight was schedule to take over around 11ish last night it got delayed for after 3 am. Coming from Worcester and arriving in Orlando at 7 pm I was appalled. I was finally switched to an early flight and I was also promised that my luggage would arrived with me and only one baggage arrived. In Ponce I was lectured by Roberto regarding missing luggage while standing in there ready to cry."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Pros: "Unfortunately we had a technical problem which caused a delay, but crew members managed it very good and kept us informed. Also we received a $75 voucher for the inconveniences. Well done jetBlue!"
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "Crew was great. Movie selection was great!"
Cons: "Boarding organization."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "Late and shifting "reasons.""
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "Stewardess was lovely"
Cons: "Your choice of snacks are sooo unhealthy"
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Cons: "Flight was delayed, otherwise no complaints."
Pros: "The boarding process was good."
Cons: "The flight attendants were not very friendly."
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "Food popcorn chips yummy."
Cons: "Lack of interaction with cabin crew."
Pros: "I just lost my husband and I was flying to go bury him in P.R. I told them I have been having anxiety attacks and if they can please put me in an isle sit so I wouldn't feel like I was trapped sitting between two people. So understanding and they put me in an isle sit second row of the airplane. Will never forget how kind they were to me thank you JetBlue."
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Cons: "It was great. I slept and did not partake in any hospitality."
Cons: "Waiting for maintenance"
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Cons: "JetBlue delays empty flights until Full to Pomce or From Ponce. Dice people who usually travel are old person is easily managed to feed them with mechanical problems or some other excuse. This route back or forth only works on time in high season, which usually are the common holidays of the year, other than this skip it, the delays turns flight into a nightmare pushing the wait, and travel, as a direct flight to Los Angles leaving form San Juan or a total hour of 10+"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "Staff courteous& cooperative"
Cons: "Purchased headphones only to find seat connection broken."
Pros: "Great customer service!!!!!!!!!! Smooth ride"
Pros: "The onboard entertainment was pretty good, but it didn’t work for the first 30 min of the flight and you HAVE to have regular headphones, so Bluetooth and Apple won’t work, but you can buy them for $5. And there was good leg room"
Cons: "Flight was delayed over 30 min and they never said a word or made an announcement, they made me check my bag stating it wouldn’t fit/ not enough room, then when I told the guy there were fragile items in it he proceeded to throw it down the chute, even the woman behind me commented how awful it was. A flight attendant actually got upset that I got up to use the restroom and when I came back, she was at my row, and REFUSED to move one more row up so I could get in my seat. She made me go all the way back to the back and wait for her to bring her cart back, then was pissy about bringing me a drink. It then took her another 30 min to bring me the coke. also, what the heck with the remotes on the arm of the chair?? Serious design flaw. The man sleeping next to me kept turning mine up and changing my channel and I couldn’t get to it to fix it. Seriously it was the worst 4.5 hour flight I have ever been on."
Cons: "Going to Orlando my flight was delayed by a hour and coming back from Orlando it was delayed by 3.5 hr. Need to get that fixed. Sitting in a airport for hours longer then need is not fun."
Pros: "I am a nervous flyer but had no turbelance smooth ride friendly crew members"
Cons: "Everything was great"
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "The system was down at my seat. No wifi"
Cons: "The seat was worn out into a bowl and very uncomfortable. They also forced me to gate check my bag. Why not check for free if you are always forcing us to hate Check?"
Cons: "Late - delayed on both ends of the flight"
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Cons: "The night before my flight from Austin to Orlando, my flight got canceled. JetBlue could not get me to Orlando and I had to quickly find another flight to Orlando with another airline company. Very displeased with JetBlue's decision to cancel my flight the night before when no other airline company canceled theirs."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Non stop"
Cons: "Rough weather"
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "The crew was very helpful and the seats were comfortable"
Pros: "The crew was not overly friendly"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Buen entretenimiento."
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Smooth take off and landing"
Pros: "I was not able to change seats..."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "On time. Funny pilot"
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Cons: "every single flight got changed multiple times worst experience"
Cons: "Almost 4 hour delay."
Cons: "The pilot on this flight was amazing!"
Pros: "The seat was So so"
Cons: "My food was cold had to send it back"
Cons: "My bag is misplaced and no one has an answer"
Pros: "Smooth for most of the flight"
Cons: "4:41 pm flight took off at 7:00 pm. Landed and now sitting on the tarmac waiting for a gate."
Pros: "Good seating and pleasant crew."
Cons: "Board in reverse order so the back of the plane gets filled first"
Pros: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Cons: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
Cons: "Multiple lengthy delays, gate agents in Charlotte not committed to explaining the problem and solutions"
Cons: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Pros: "Time of flight"
Cons: "Aircraft had no screen, old, uncomfortable"
Cons: "Crampt space, cold cabin"
Pros: "Everything on time."
Pros: "Flight cancelled after multiple delays. Huge line with single agent to rebook everyone"
Pros: "The flight was delayed"
Cons: "Seats and space"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "Flight got Delayed but they were efficient enough to get an alternate flight as fast as possible"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding."
Cons: "Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport."
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Timely I have no complaints. The flight went well."
Cons: "Timely I have no complaints. The flight went well."
Cons: "Horrible long delays."
Cons: "Too cold on the plane"
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Cons: "Super old planes, no had a tv."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "It was fine"
Cons: "It was a full flight, but I cannot complain"
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Pros: "Attentive staff, easy boarding"
Cons: "AA got rid of the video screens on the chair in front of you; poor snack selection"
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "American cancelled flight after all day wait because they could not find a first officer."
Pros: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Cons: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Pros: "I live the service which make me feel good. Also the flight was very quiet and the crew help me in everything I asked."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly and it was a longer flight and there wasn't no tv, no entertament"
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Again, left stranded in SC."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "Finally got home"
Cons: "Arrived at gate at1:15 boarded at 6:25 4 hours waiting for plane to arrive"
Pros: "Comfortable seats with a touch screen with plenty to choose from to entertain. Updates from the cockpit often. Good music as we boarded and exited the plane to set the mood. Very attentive staff. Would love to fly with United again, soon."
Cons: "Employees were wonderful. Very comfortable plane. Excellent pilot. Will fly with United again"
Pros: "I liked the perfect landing!!"
Pros: "When the lady in the gate saw me almost dying of running all over the airport with my suitcase, she was very nice and comfort me."
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "On time"
Cons: "Too early Too full"
Pros: "Crew was very nice"
Cons: "Sits are very uncomfortable"
Cons: "Palm Beach airport organized and nice."
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Pros: "Services , on time"
Pros: "Seat more comfortable and any entertainment."
Cons: "The seat."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
Pros: "clean; good movies"
Cons: "no kosher food option"
Cons: "I missed my original connecting flight in EWR because there was no gate available when we landed. After waiting several minutes, we taxiied to a different gate. I called customer service to let them know we were on the ground waiting for a gate assignment. Despite this, the flight boarded and left with several people missing the connection even though that flight pushed back later than its original time and departed almost an hour late. The plane was sitting there with the door closed. After that, I was put on the next available flight which was already delayed more than 2 hours. That delay extended even longer and was eventually cancelled due to weather. United CS reps were not willing to address passenger concerns. They closed the CS area in some portions of the airport forcing everyone to a very limited number of reps. I ended up having to rent a car and spending the first 5 hours of my birthday driving home. I should have been able to make my connecting flight and would have avoided the entire mess. Instead, I am out of my ticket price plus the additional cost of renting a car since my changed flight was cancelled due to weather not the gate assignment changes that originally caused me to miss the connection. What should have been a brief 4-5 hour trip ended up being almost a 20 hour day....United absolutely SUCKS!"
Pros: "Free Tv because of the delay."
Cons: "Hot as hell, AC terrible. Cramp"
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "The crew was friendly and helpful once the flight was underway."
Cons: "The check in people need to be more observant. If one's only allowed 2 carry ons, people carrying 3 or more items should not be allowed to board. Also, the on board crew should not allow people to stow more than 1 item in the overhead bins. I watched the woman in front of me store items in 3 different overhead bins."
Cons: "Extremely rude crew :("
Cons: "Awful delayed by hours."
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "Lots of delay, not so friendly flight attendants"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "Nice plane, great crew. on time departure and early arrival."
Cons: "United has terrible boarding procedures... a problem most airlines have... they need to get it together to stop the mad rush to get on the plane... 5 boarding groups does absolutely nothing... On a side note many things could be improved by offering free checked baggage and charge for overhead bins.... so many delays, arguments and general aggravation caused by people struggling for overhead bin space... just have a guaranteed spot overhead for a fee.... no more aggravation period... when they started charging for checked bags but offered free carry on the problems got worse... flip it around and several problems go away... simple."
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Cons: "The delays was horrible!!"
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Cons: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Pros: "On time. Great staff. Very clean planes."
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Cons: "Comfortable and affordable!"
Pros: "What I like the most was that it was on time, also the crew was amicable."
Its excellent for the price
Las azafatas NO eran amables. No te dan ni agua. Para todo hay que pagar. Los asientos super duros y no reclinaban. Pesimo!!
Cons: "Smoother ride to location"
Pros: "En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio"
Cons: "Todo Check in Empleados Meriendas Entretenimiento"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Pros: "That was fun"
Cons: "The food in the airplane"
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "The crew of the flight was good but the seat are no comfortable."
Cons: "Comfortable seats."
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Cons: "Staff crabage"
Pros: "The crew was great, the chairs are uncomfortable."
Cons: "For the price it’s great."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "For the price, you cannot go wrong. Would recommend and travel again with this airline."
Cons: "People should be restrained from jamming entrance to aircraft BEFORE their zone is called."
Pros: "Great flught for the price."
Cons: "Can’t complain."
Pros: "Crew was very nice. Smooth flight until turbulance upon arrival Pilot did a great job thru it. Got a round of applause."
Pros: "On time, new comfortable plane."
Pros: "SEAT was comfortable"
Cons: "Everything that could go wrong, seemed to go wrong- except for no crash, and I am thankful for that."
Cons: "Las 2 horas de retraso del vuelo."
Pros: "Everything went well. No issues at all."
Cons: "Deplaning is slow. Should consider a rear deplaning procedure from back doors into tarmac and into terminal."
Pros: "Nice service. Exceptionally new plane about a year old to the month."
Cons: "Need to ask people to prepare to deplane. Perhaps use rear door to expedite process"
Pros: "Great service."
Cons: "Limited food"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Pros: "On time, attentive service"
Cons: "Food selection limited"
Pros: "No setbacks. On time departures. Arrival ahead of time."
Cons: "Food is quite limited."
Pros: "Low prices, departures and arrivals with very specific schedules On Time."
Cons: "There's no food or drinking options, if you have any carry-on you'll have to pay $45."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "Found the flight attendants engaged and attentive to passenger needs. I thought they excelled. In my case they provided a box of tissues when they saw that I had a sneezing attack. It was so nice of them to come often to check. On time departure and arrival."
Cons: "Boarding all groups all of a sudden creates chaos outside of the gate and in the gang way a long line. Take it Despacito for the pleasure and enjoyment of all. After, all it does not delay departure times at all."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "You're charged for everything. When checking in you have to pay for your seats... what's the point of spending $350 on a ticket if you have to spend another $60 on your seat. What was the ticket for?"
Pros: "On time, no boarding of passengers, even though the computer went offline, and they had to do a head count by hand."
Cons: "None, as price was right and it got us from O to SD."
Pros: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Cons: "Most uncomfortable flight - horrible seats - easy jet replica practices- will never fly frontier"
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "Only positive thing about this company is that it doesn't cost much for a flight unless you plan on taking luggage then you might as well get another company"
Cons: "All flights where extremely late to places that never have delays Seats are like a football stadium seat, very uncomfortable and non adjustable. They are fixed seats that are made of hard plastic with a small lining of pleather. Staff was ok but this flight offers nothing but stuff you have to pay for so interactions are minimum. Baggage cost is 30 dollars."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "The gate crew was very courteous when they told us that our flight was canceled"
Cons: "Our flight was canceled and we were unable to be rebooked until 6 days later which would have been the majority of the Christmas holiday to spend with my folks. We drove 30 hours one way instead."
Pros: "One of the ground staff really tried to be helpful."
Cons: "Frontiers cancelled flight cost us over 400.00 us. Supervisors were no where to be found. Excuse used was weather when reason was pilot strike so company could renig on any responsibility. Shame on you."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Pros: "The ticket price and boarding process for very good. Departure and arrival time where a specified and the flight went off with no hitch."
Cons: "The cost of checked baggage seems a bit much though I know this is now the industry Norm. I cannot comment on food or entertainment as the flight was too short to offer either."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "I liked it was a non stop flight, friendly crew"
Cons: "No entertainment so download some movies on your phone, seats are ok for a 2 hour flight, over that they get uncomfortable."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"