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Jacksonville to Quintana Roo Flight Information

Flights Arrive in Quintana Roo
Flights Depart from Jacksonville
Flight Price $245
Airlines Aeromexico, American Airlines, Delta, JetBlue, Spirit Airlines, United Airlines

Book cheap flights from Jacksonville to Quintana Roo (round-trip)

Airports
Origin
Jacksonville
$245
only
$245
Destination
Cancún
$245
only
$245
Thu, Jan 10
JAX
Jacksonville
CUN
Cancun
5h 50m
Sun, Jan 13
CUN
Cancun
JAX
Jacksonville
29h 43m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Jan 11
JAX
Jacksonville
CUN
Cancun
11h 25m
Mon, Jan 14
CUN
Cancun
JAX
Jacksonville
10h 27m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,454 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
MEX
GDL
Mediocre 2.0

Pros: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

Cons: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

BOG
MEX
Good 6.0

Pros: The service on the plane is ok.

Cons: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

MEX
MCO
Okay 5.0

Pros: Nothing about boarding

Cons: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

GDL
SFO
Good 6.6

Pros: All waa good and timely. Comfortable and the crew very nice

Cons: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

SFO
MEX
Mediocre 2.0

Pros: Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T

Cons: The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy.

Fri, Jan 4
JAX
Jacksonville
CUN
Cancun
5h 25m
Thu, Jan 10
CUN
Cancun
JAX
Jacksonville
10h 27m
Trip: 7 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 35,865 reviews
Overall
7.4
Boarding
7.5
Comfort
7.2
Crew
7.8
Entertainment
6.8
Food
6.7
PHX
GEG
Okay 5.3

Pros: Flight attendants were helpful

Cons: My seatbelt was installed incorrectly.

PHX
DEN
Excellent 9.6

Pros: Nice staff

DCA
DFW
Excellent 10.0

Pros: Inflight movie, friendly crew

SEA
CLT
Excellent 9.0

Pros: Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.

Cons: Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.

CLT
MEM
Excellent 8.6

Pros: This flight crew were upbeat and all smile. They definitely know what customer service should be.

Cons: Only pretzels for food when you’ve been on a plane all day didn’t make me happy.

Thu, Jan 3
JAX
Jacksonville
CUN
Cancun
4h 47m
Thu, Jan 10
CUN
Cancun
JAX
Jacksonville
7h 56m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,985 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
MSP
BDL
Good 6.3

Pros: The flight was only half full so boarding was very quick.

Cons: The seats were hard and there was no entertainment system.

DTW
AMS
Good 7.6

Pros: The on flight entertainment was good

Cons: Sleeping was too uncomfortable

CDG
SEA
Excellent 10.0

Pros: Friendly crew

MSP
DEN
Okay 5.0

Pros: Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.

Cons: Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.

MLB
ATL
Excellent 10.0

Pros: No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta.

Tue, Jan 8
JAX
Jacksonville
CUN
Cancun
4h 46m
Sat, Jan 19
CUN
Cancun
JAX
Jacksonville
6h 23m
Trip: 12 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 15,060 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
8.0
Food
7.8
HPN
TPA
Good 7.0

Pros: Courteous service by attendants- ongoing communications by the pilot- efficient boarding/deplaning

Cons: The entertainment system wasn’t available for part of the time-One of the featured movies was not available (got a black screen with no notification)- Attendant clarified what was happening-

ATL
JFK
Okay 5.6

Pros: Pilot was great as were the crew members. Food was fine.

Cons: Earbud Jack was broken on my seat and the screen in my husband’s seat didn’t work. It was a turbulent flight and it would have been good to have the distraction of the entertainment.

EWR
RSW
Okay 5.0

Pros: EVENTUALLY IT GOT US TO FLORIDA FROM NJ

Cons: THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN.

ROC
JFK
Excellent 10.0

Pros: I liked how the boarding process was simple and fast to get one the plane. Everything went smoothly from beginning to end.

Cons: I have nothing to complain about this flight, it was only 50 minutes long so you can't really settle in much anyways.

FLL
NAS
Good 6.0

Pros: Ease of checkin.

Cons: Delayed by 2 hours.

Thu, Jan 10
JAX
Jacksonville
CUN
Cancun
19h 35m
Sun, Jan 13
CUN
Cancun
JAX
Jacksonville
20h 11m
Trip: 4 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 57,711 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
LAX
ORD
Good 6.0

Pros: I liked that the plane was clean. Comfortable seats ( had the big chair)

Cons: I didn’t like that on top of paying the airfare, I had to pay for a seat. I didn’t appreciate not being able to bring a carry on unless I paid even more. And I certainly didn’t like the fact that after all the money I spent you couldn’t even provide a free snack!

FLL
LAS
Good 6.0

Pros: I like the direct flight from FLL to LAS. The crew was very professional and pleasant.

Cons: The seats are very uncomfortable in the front row, they don’t recline. I’m 6’5” tall and they’re definitely not accommodating for people my size. My wife was miserable due to the light for the stewardess shining in our face.

PIT
FLL
Excellent 10.0

Pros: Boarded flight quickly, flight left on time, flight was very comfortable, landed very smoothly.

Cons: There was nothing i didn't like about the flight.

SXM
FLL
Mediocre 2.3

Pros: The airline crew were well dressed.

Cons: No one and I meant no one was telling you anything. From the ground crew to the airline crew. Please don’t get me started with the catastrophe at the airport where it seemed like Spirit had nothing in place. Checking in was a nightmare. Reminding of WHY it’s best to pay instead of try to cut cost. NEVER again!

ACY
MCO
Okay 5.0

Pros: Price

Cons: Seats are the worst. Smelled like poop They don’t clean the plane

Thu, Dec 20
JAX
Jacksonville
CUN
Cancun
5h 26m
Mon, Dec 24
CUN
Cancun
JAX
Jacksonville
5h 34m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 61,021 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.5
DEN
DTW
Excellent 10.0

Pros: On time. Comfortable and smooth flight

IAH
MEM
Excellent 8.6

Pros: All flights were on time or early and luggage made it to final destination with me.

Cons: Wish they had another snack option besides just pretzels.

DEN
COS
Good 6.0

Pros: Not much

Cons: Cheap seats. And why were we not seated together when we booked way in advance?

SFO
EWR
Okay 5.0

Pros: The UA Private Screening feature was unavailable on tipis overnight flight bah.

SFO
LAX
Mediocre 2.0

Pros: Missed connecting flight due to bad weather in sfo

Tue, Jan 8
JAX
Jacksonville
CUN
Cancun
5h 50m
Fri, Jan 11
CUN
Cancun
JAX
Jacksonville
5h 43m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Feb 1
JAX
Jacksonville
CUN
Cancun
9h 25m
Mon, Feb 4
CUN
Cancun
JAX
Jacksonville
8h 56m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,454 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
PDX
MEX
Mediocre 2.0

Pros: Nothing

Cons: Poor scheduling

SFO
MEX
Mediocre 2.0

Pros: Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T

Cons: The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy.

MEX
GDL
Mediocre 2.0

Pros: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

Cons: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

MEX
LIM
Mediocre 2.0

Pros: None

Cons: Had to spend the whole day in airport due to justfly booking error

GDL
SFO
Good 6.6

Pros: All waa good and timely. Comfortable and the crew very nice

Cons: I got home and my luggage had been all mixed up and they stole two watches. It’s sad that Aeromexico has employees who are thieves. It’s happened before and to many people I know. You should remedy this because it’s not right

Sat, Jan 5
JAX
Jacksonville
CUN
Cancun
7h 46m
Thu, Jan 10
CUN
Cancun
JAX
Jacksonville
10h 27m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 35,865 reviews
Overall
7.4
Boarding
7.5
Comfort
7.2
Crew
7.8
Entertainment
6.8
Food
6.7
DCA
DFW
Excellent 10.0

Pros: Inflight movie, friendly crew

PHL
PHX
Okay 4.6

Pros: Flight attendants were helpful

Cons: I missed my flight because of crew shortage.

SWF
PHL
Okay 4.6

Pros: That I could watch movies

Cons: How complicated it was to watch movies. Look at Netflix, they know how to do it right.

PHX
GEG
Okay 5.3

Pros: Flight attendants were helpful

Cons: My seatbelt was installed incorrectly.

PHX
DEN
Excellent 9.6

Pros: Nice staff

Mon, Jan 7
JAX
Jacksonville
CUN
Cancun
5h 13m
Thu, Jan 10
CUN
Cancun
JAX
Jacksonville
7h 56m
Trip: 4 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,985 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
CDG
SEA
Excellent 10.0

Pros: Friendly crew

MCI
ATL
Excellent 10.0

Pros: Flight attendant's are awesome and they always try to make your flight better.

Cons: Nothing

JFK
DCA
Good 6.3

Pros: We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day

Cons: Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant.

DTW
SDF
Excellent 9.3

Pros: Friendly and Professional Crew

Cons: Snacks were a bit boring & no tv’s onboard.

SEA
ICN
Excellent 8.0

Pros: Great staff and they worked hard to make the flight comfortable.

Cons: The seats are small and the plane feels like a Sardine can.

Wed, Jan 9
JAX
Jacksonville
CUN
Cancun
4h 46m
Tue, Jan 15
CUN
Cancun
JAX
Jacksonville
6h 23m
Trip: 7 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 15,060 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
8.0
Food
7.8
JFK
FLL
Good 6.6

Pros: Crew is always great

Cons: Taxied for 25 minutes on departure at JFK and sat without a gate for 30 minutes in FLL

MCO
JFK
Excellent 10.0

Pros: Smooth..leg room good .loved movie /TV selection..Dunkin donuts coffee.. always feel great flying JetBlue..not to mention great flight and perfect landing

JFK
LAX
Excellent 8.0

Pros: Lots of water ...

Cons: Cramped up . Need more leg.room

HPN
TPA
Good 7.0

Pros: Courteous service by attendants- ongoing communications by the pilot- efficient boarding/deplaning

Cons: The entertainment system wasn’t available for part of the time-One of the featured movies was not available (got a black screen with no notification)- Attendant clarified what was happening-

EWR
RSW
Okay 5.0

Pros: EVENTUALLY IT GOT US TO FLORIDA FROM NJ

Cons: THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN.

Sun, Jan 6
JAX
Jacksonville
CUN
Cancun
5h 30m
Thu, Jan 10
CUN
Cancun
JAX
Jacksonville
10h 27m
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 35,865 reviews
Overall
7.4
Boarding
7.5
Comfort
7.2
Crew
7.8
Entertainment
6.8
Food
6.7
SEA
CLT
Excellent 9.0

Pros: Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.

Cons: Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.

ELP
DFW
Mediocre 2.0

Pros: Nothing

Cons: Flight got delayed which caused me to miss the last flight for my connecting flight.

PHX
GEG
Okay 5.3

Pros: Flight attendants were helpful

Cons: My seatbelt was installed incorrectly.

LEX
CLT
Excellent 9.6

Cons: Bag check fee is steep for students.

CLT
MEM
Excellent 8.6

Pros: This flight crew were upbeat and all smile. They definitely know what customer service should be.

Cons: Only pretzels for food when you’ve been on a plane all day didn’t make me happy.

Sun, Jan 20
JAX
Jacksonville
CUN
Cancun
7h 01m
Thu, Jan 24
CUN
Cancun
JAX
Jacksonville
9h 05m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,454 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
PDX
MEX
Mediocre 2.0

Pros: Nothing

Cons: Poor scheduling

BOG
MEX
Good 6.0

Pros: The service on the plane is ok.

Cons: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

MEX
LIM
Mediocre 2.0

Pros: None

Cons: Had to spend the whole day in airport due to justfly booking error

SFO
MEX
Mediocre 2.0

Pros: Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T

Cons: The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy.

MEX
MZT
Mediocre 2.0

Pros: we arrived

Cons: lost bags - when they arrived the next day, told us we need to go all the way to the airport or pay $25.00 USD to a taxi to bring them to us. When we went to pick up the bags, one (both bags were brand new for this trip) was virtually destroyed, with multiple tears and rips - damage on each of the 6 sides of the bag. The Aeromexico woman insisted they have no liability and refused our claim for the damaged bag. Extremely poor service.

Fri, Jan 11
JAX
Jacksonville
CUN
Cancun
4h 46m
Mon, Jan 21
CUN
Cancun
JAX
Jacksonville
6h 23m
Trip: 11 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 15,060 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
8.0
Food
7.8
MCO
JFK
Excellent 10.0

Pros: Smooth..leg room good .loved movie /TV selection..Dunkin donuts coffee.. always feel great flying JetBlue..not to mention great flight and perfect landing

JFK
FLL
Good 6.6

Pros: Crew is always great

Cons: Taxied for 25 minutes on departure at JFK and sat without a gate for 30 minutes in FLL

HPN
TPA
Good 7.0

Pros: Courteous service by attendants- ongoing communications by the pilot- efficient boarding/deplaning

Cons: The entertainment system wasn’t available for part of the time-One of the featured movies was not available (got a black screen with no notification)- Attendant clarified what was happening-

FLL
NAS
Good 6.0

Pros: Ease of checkin.

Cons: Delayed by 2 hours.

OAK
LGB
Excellent 10.0

Pros: It reminds me before checking

Cons: It’s on time and the air fare so cheap

Mon, Mar 4
JAX
Jacksonville
CUN
Cancun
5h 28m
Mon, Mar 11
CUN
Cancun
JAX
Jacksonville
6h 49m
Trip: 7 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,985 reviews
Overall
8.1
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
MLB
ATL
Excellent 10.0

Pros: No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta.

MSP
LAX
Excellent 10.0

Pros: I liked that me and my boyfriend actually got to sit together.

ORD
ATL
Mediocre 2.0

Cons: It was delayed

SEA
ICN
Excellent 8.0

Pros: Great staff and they worked hard to make the flight comfortable.

Cons: The seats are small and the plane feels like a Sardine can.

JFK
DCA
Good 6.3

Pros: We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day

Cons: Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant.

Sat, May 4
JAX
Jacksonville
CUN
Cancun
6h 26m
Tue, May 7
CUN
Cancun
JAX
Jacksonville
6h 02m
Trip: 4 days
5.5OkayShow reviews
Overall 5.5 Okay
Based on 57,711 reviews
Overall
5.7
Boarding
6.1
Comfort
5.3
Crew
6.5
Entertainment
4.6
Food
4.7
MCO
DTW
Good 7.3

Pros: Got what was expected. Overall good experience. Cheap, on time flights.

ORD
LAX
Excellent 10.0

Pros: Evrething

FLL
MSY
Okay 4.0

Cons: Got 30 minutes prior to flight, wouldn’t let me check in

LAX
ORD
Good 6.0

Pros: I liked that the plane was clean. Comfortable seats ( had the big chair)

Cons: I didn’t like that on top of paying the airfare, I had to pay for a seat. I didn’t appreciate not being able to bring a carry on unless I paid even more. And I certainly didn’t like the fact that after all the money I spent you couldn’t even provide a free snack!

ATL
FLL
Mediocre 2.6

Cons: 5hr delay for this flight. The check in back and carry bag cost $105, $35 short of my actual ticket price. The seats were extremely cramped. It was I comfortable sitting between two people rubbing up on you through the entire flight. And this was a brand new plane. So spirit airlines goes expensive but as small as possible. Needless to say going forward I’ll spend the additional $105 that I’d spend on bags and just fly with JetBlue. JetBlue actually gives free snacks during flight. Unlike Spirit who charges. This will be the absolute last time I fly with Spirit Airlines.

Tue, Jan 22
JAX
Jacksonville
CUN
Cancun
15h 30m
Sun, Jan 27
CUN
Cancun
JAX
Jacksonville
28h 12m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 7,454 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
SFO
MEX
Mediocre 2.0

Pros: Nothing

Cons: Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket

PDX
MEX
Mediocre 2.0

Pros: Nothing

Cons: Poor scheduling

MEX
GDL
Mediocre 2.0

Pros: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

Cons: I didn’t like it my parents are old and handicapped and they were waiting for 4 hours there. with nooo help. terrible service, it was supposed to departure at 9pm and they departed at 11 pm

MEX
MCO
Okay 5.0

Pros: Nothing about boarding

Cons: After being the only person pulled out of line for my carryon and myself to be checked at the boarding gate, I asked a simple question to the lady who profiled me, “what made you profile me for this additional security check out of hundreds of passengers here, I’d like to know”. I was met with such rude behavior which I never encountered with any airline before. Not only was her attitude rude, she couldn’t answer my question and Aeromexico didn’t bother to get someone fluent in English to answer me. Notice I wasn’t refusing the security check; it’s just that they were rude, cold and made me feel like a criminal while checking me. They need to improve their system for security checks at the boarding gate. I don’t understand why I had to be checked further bc they already check every passenger before entering the gates and boarding area. I still don’t know the answer to my question. The lady’s attitude embarrassed me and ruined my experience. Aeromexico should retrain their staff and make them realize it’s bc of us they have a job and they should be serving us with proper customer service and have their attitudes in check. Because I have every right to ask that question and will continue to do so! I forgot the lady’s name..but would be happy if my msg got taken seriously and the lady made aware..

BOG
MEX
Good 6.0

Pros: The service on the plane is ok.

Cons: On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time.

Wed, Jan 23
JAX
Jacksonville
CUN
Cancun
4h 46m
Tue, Jan 29
CUN
Cancun
JAX
Jacksonville
6h 23m
Trip: 7 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 15,060 reviews
Overall
8.2
Boarding
8.3
Comfort
8.3
Crew
8.6
Entertainment
8.0
Food
7.8
FLL
NAS
Good 6.0

Pros: Ease of checkin.

Cons: Delayed by 2 hours.

JFK
FLL
Good 6.6

Pros: Crew is always great

Cons: Taxied for 25 minutes on departure at JFK and sat without a gate for 30 minutes in FLL

OAK
LGB
Excellent 10.0

Pros: It reminds me before checking

Cons: It’s on time and the air fare so cheap

EWR
RSW
Okay 5.0

Pros: EVENTUALLY IT GOT US TO FLORIDA FROM NJ

Cons: THE PILOT/ATTENDANT ANNOUCEMENTS DO NOT BROADCAST THRU THE HEAD PHONES IF YOU ARE USING THE "ENTERTAINMENT" SCREEN.

ATL
JFK
Okay 5.6

Pros: Pilot was great as were the crew members. Food was fine.

Cons: Earbud Jack was broken on my seat and the screen in my husband’s seat didn’t work. It was a turbulent flight and it would have been good to have the distraction of the entertainment.

Fri, Jan 4
JAX
Jacksonville
CUN
Cancun
5h 25m
Wed, Jan 9
CUN
Cancun
JAX
Jacksonville
6h 23m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 35,865 reviews
Overall
7.4
Boarding
7.5
Comfort
7.2
Crew
7.8
Entertainment
6.8
Food
6.7
PHL
PHX
Okay 4.6

Pros: Flight attendants were helpful

Cons: I missed my flight because of crew shortage.

DFW
LAW
Mediocre 2.0

Pros: Nothing

Cons: There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights

LEX
CLT
Excellent 9.6

Cons: Bag check fee is steep for students.

ELP
DFW
Mediocre 2.0

Pros: Nothing

Cons: Flight got delayed which caused me to miss the last flight for my connecting flight.

PHX
DEN
Excellent 9.6

Pros: Nice staff

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