Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"
Cons: "They were great"
Pros: "Crew was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Pros: "Great crew, snacks, comfortable flight."
Cons: "The entertainment system was out completely for the whole flight"
Pros: "Amazing service and F&B offered was wonderful"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "This was a Delta codeshare on KLM metal. We left on time and arrived early. The crew was very professional. The bathrooms were very clean."
Cons: "The seat in Economy Comfort was awful. Not enough padding and no place to put my feet because of a very large entertainment control box on the floor."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Everything . Delta is one of the best"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "comfortable seats enough overhead bin space."
Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "Everything was perfect !! Staff friendly"
Pros: "Costmer service great"
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "A screen with free movies is nice."
Pros: "Staff. Beautiful excellent"
Cons: "Need more food"
Cons: "Temperature was too cold"
Pros: "Everything was Excellent"
Cons: "Excellent job and keep it up"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Pros: "The flight attendant. Lovely and professional."
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all."
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Pros: "As always seats are spacious"
Cons: "They weren't selling food on this flight which is entirely too long to be without a meal"
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "Having window seat"
Cons: "Everything was fine"
Pros: "Staff was nice and friendly, pilot did a good job of avoiding turbulence, food was good, good choice of entertainment available"
Cons: "Seats are tight and uncomfortable, boarding lines were very long"
Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"
Cons: "The seats are uncomfortable and cramped"
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Cons: "Seat choice flexibility, but it was basic economy..."
Pros: "crew and clean plane"
Pros: "The crew were very attentive"
Cons: "Gate confusion, boarding issues, company food policies"
Cons: "Nothing. Great flight"
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "Same old tiny uncomfortable commuter jet."
Pros: "The size of the plane."
Cons: "Wider seats. More entertainment options other that the Limited Live Television options."
Cons: "The seat"
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Cons: "Everything was cancelled or delayed, missed connection are very common."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Not enough leg room and children sat behind me kicking the seat the whole trip"
Cons: "More leg room"
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "Crew was great, on time, boarding smooth"
Cons: "Wifi did not work"
Pros: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
Cons: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
Cons: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Cons: "Awesome Customer Service"
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "I will never fly with American again."
Pros: "Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me"
Cons: "The special meal I requested was not available"
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Made it closer to home. Bulkhead seats space useful when traveling with infant."
Cons: "Flight Delays. Riding a bus to the plane is outdated. Older 767 airplane. Crew did not seem friendly."
Pros: "Lovely Flight. Crew was excellent . Clean plane"
Pros: "On tume"
Cons: "American and all other airlines need to improve leg room in coach."
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Pros: "Go Go inflight entertainment is available for free if you have an ear phone and device to connect."
Cons: "No power outlet to recharge your device, so needed to use external battery to last the length of flight."
Pros: "The cost for the internet was great"
Cons: "Hmm can’t think of anything at this time"
Pros: "AA flight was relaxed and smooth, crew was respectful and warm can’t think"
Cons: "Can’t think of anything I didn’t like"
Cons: "Surprise no carry on bag. I missed my flight because of their policy changed policy"
Pros: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Cons: "Too much space in between meals provided and small portions."
Pros: "Crew was friendly, seats were comfortable."
Cons: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
Pros: "I liked the overnight trip. I got to sleep. Great crew. Not alot of passengers."
Cons: "Had to pay for snacks and tea."
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Cons: "Stop serving early"
Pros: "Premium space"
Cons: "1.5 hours late leaving"
Pros: "The smooth flight."
Cons: "3 hour delay - no compensation."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "The flight attendants were not only exceedingly courteous, but they also knew how to put their guests in a good mood. They had fun with their job, which put me in a much better mood than I would have otherwise been in. Also, flight was efficient."
Cons: "Not much to dislike, good all around. We left the runway a bit late, but I'm guessing that wasn't anything the crew could control."
Cons: "No refreshments"
Pros: "Thanks for bringing us water when my husband needed to take some medication, some airlines won’t do that."
Cons: "Excessively busy at DIA, seemed under staffed, lines stretching across the airport."
Pros: "boarding was smooth"
Cons: "There was no ventilation on the flight. Cooling system not working adequately. Kept waking up b/c is was so hot. Came home with a massive headache as a result. Very UNCOMFORTABLE"
Pros: "the crew was great! boarding was a breeze - not a single flaw!"
Cons: "Honestly, one of the best flight experiences ever."
Pros: "Flight attendant was good"
Cons: "Everything else needed improvement"
Pros: "Great crew!"
Cons: "Everything was pleasant."
Cons: "People that were on the plane should throw away their garbage and stop being slobs"
Cons: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Pros: "Great crew! My husband had a cold, so he wore a mask. One flight attendant was so helpful, bringing him hot tea and lots of liquids."
Cons: "I'd love to know how to request a gluten free meal before a flight."
Pros: "Lot of space nice flight professional crews"
Pros: "Crew was excellent"
Cons: "Entertainment, unhealthy food and very bad space"
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Pros: "Got to watch all Oscar winner movies"
Cons: "could've used a couple of pillows"
Pros: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
Cons: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."
Pros: "Pilots were professional. Nice smooth landing."
Cons: "In flight entertainment was good, except when the maps stopped working. The female flight attendant was very nice. . Both professional and courteous however not true for the male attendant. He was cold and not polite at all. I felt that he didn’t enjoy his job; he should leave United and find another profession."
Pros: "Made up all delays in the air"
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Cons: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Cons: "I don’t like that you have to purchase WiFi and movies. My first flight was with JetBlue and they provide those things for free. I do not understand why United doesn’t do the same. Overall I was disappointed for the amount of money I spent on the flight and being told I’d have to purchase movies and WiFi"
Pros: "Flight was %60 full, had the last 6 rows to myself."
Cons: "Ran out of food (dinner) before they got to my row."
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Pros: "Complimentary drinks"
Cons: "Boarding was long"
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "The crew was cool very nice and helpful"
Cons: "Too cramped and took forever to board"
Pros: "The fact that the flight was untime and the staff courtious"
Pros: "Smooth flight. Great landing."
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "No delays"
Cons: "Everyone was super nice and gelpful"
Cons: "Wi-Fi charge sucks and leg room"
Pros: "Much nicer flight attendant than my last united experiance . 45 minute flight so not much to tell"
Pros: "Crew was proficient."
Cons: "Seating was compact, reminded me of the buses that run from Mexico to the US. "Let's see how many we can fit in there?" Rubbing elbows the entire time."
Pros: "flight left relatively on time"
Cons: "I chose my seat online but got a different seat when I received my boarding pass. Why? I chose an aisle seat that was empty as I'm tall and it's more comfortable. I got a middle seat instead. Why let people even choose seats if it doesn't matter?"
Pros: "Flight was wonderful!"
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
Pros: "Comfy enough. Wider than the first plane."
Cons: "Crew was a little short temperee but the plane was over a half hour late. Also, somewhere between Tucson and Nashville they played football with my suitcase and I ended up with broken gifts and a suitcase full of cookies from where thr damn container broke."
Cons: "Left my Kindle on the plane. It has yet to be returned/found."
Pros: "Seating felt like cheap european carriers. Limited seat pockets as they try to improve legroom. Didnt let seats come back too far. so design of the cheap seating actually worked as i was not pinned in seat when jerk in frong of me put seat back."
Cons: "Aisle Narrow. People at checkin were grumpy...telling us to get back ...."
Pros: "we left right on time. It was a smooth flight and a nice aircraft. did not use entertainment so no comment there but was a good experience overall."
Pros: "In air television .. Seats were comfortable. Arrived earlier than expected"
Cons: "Enjoyed the entire flight."
Pros: "The flight arrived 20 mins early."
Cons: "Had to wait too long to pick up luggage at baggage claim."
Cons: "Did not offer much food or entertainment options that were free. Flight was also delayed a hour and 45 mins."
Pros: "The flight was good the pilots made up the delayed time and the flight was fairly smooth"
Cons: "Paying for checked baggage It's impossible to go on vacation with only a carry on bag"
Pros: "The crew was great, the service impeccable, the boarding process fast"
Cons: "At least two different kind of snacks to choose from, will be much appreciated"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "boarding needs to be more organized.... the group numbers was a no go. food choices sucked"
Pros: "The pilots and flight attendants were excellence..."
Cons: "The boarding procedures are too long and unorganized."
Pros: "It was a packed flight, the captain was excellent!"
Cons: "The food item's for purchase were over priced!!!"
Cons: "When traveling with a service animal, it's kind of a given that I would be seated where there would be room for my dog. My dog is 70 pounds. There was no room for him to sit in front of me. The flight attendant just says "he can't sit in the isle". I asked her where would you like him to go? She says "not in the isle". A 2nd attendant was able to move me to a front row where there was space for him to sit on the floor in front of me."
Cons: "Had to pay if you wanted to watch regular tv."
Airlines flying from Jamaica to Fargo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights