As always, there is that one or two flight attendants that could be better.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
The seats were broken for several of us on this flight not to mention dirty. Quite unacceptable for the price point and expectation level. The meat was so hard it could hardly be cut so terribly unappealing. The united lungs in SFO was dirty and the bathroom conditions were down right disgusting. Nothing about this experience makes me want to book with United again. Our experiences with business class on Lufthansa and British Airways far out perform United in comparison. Truly disappointing!
It was good. The crew was efficient, food was good
They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.
Food looked great but did not taste all that good.
Everything about the flight was good or very good. The only bummer was that there was a 2 hour delay and that's not the fault of the airlines but it still takes away from the whole experience. The most amazing thing was that our bags got to baggage claim in record time! That was excellent!
Flight was late boarding. United crew were not friendly and cordial unlike the ANA crew.
Vegetarian options were not that great. However, the crew and service was awesome
Great level of comfort and highly professional and friendly flight crew. Keep up the great service.
It was amazing. Japan is lovely. I hope to go again. Thank you for everything.
My first issue is the lack of clarity with the airlines. I know that Japan airlines and American Airlines are partners, but I couldn’t figure out which airline I was flying with. I got the flight info for Japan airlines and ended up on American. After my Kayak booking (via Underpricer) I got a phone call to see if I wanted up choose a seat and pay for luggage fees. both American and Japan airlines offer 2 carryons and 2 regular luggage checked in at no additional fees to Tokyo. Having already done my research, I opted out on their “Offer” and just contacted the airline directly to pay for upgraded seats (Which were cheaper than the Underpricer deal) My top complaint was the flight delay from HND to LAX it wasn’t until I had already made my unchangable airport drop off car reservations , that I received 3 hour flight delay email. I was forced to be there 6 hours prior to the departure. They were kind enough to give us a limited restaurant food voucher- which was 1900 yen ( I saw Delta food vouchers were 2000 yen). My teen and I ate food court pizza. The flight arrived when expected, The food was mid on the flight. I slept and woke up about 1.5 hours to LAX. I had waffles ( which also contained 1 mushroom and 1 tomato in the same tray) and 3 small pieces of fruit. All went well, just remember to check on your 3rd party ticket companies. Some seem to be sneaky All in all it was a very long day, we made it back safe.
I have been flying with JAL a few times, crews service, food, overall comfort even with economy, I would rate it the top three airlines. None of any American carriers can provide such excellent service.
service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger
First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.
Lovely flight attendants comfort in Economy Premium. Very attentive and kind I would choose JAL again for sure!
I enjoy flying American airlines. I tried to book American airline when I’m flying most places.
After boarding it was fine. Premium economy was not available for one long leg. Economy was very uncomfortable. They need to fix these issues. Planes are old. It gets more and more dangerous due to fatigue of plane parts. They need to upgrade before something goes wrong with the plane. Hazardous. Hari S Doss
Nice amount of space in economy seat. Very attentive attendants that allowed a seat change that helped several people. Morning meal could have been better.
This wasn't my experience with Delta. It was just the Pegasus flight. Seats were very hard. Staff was kinda rough. Not very nice. Charged me for snacks. For a 4 hour flight I would've expected more.
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
The baggage belt was not updated on the Delta App and was displayed on the wrong belt board. Was not expecting this to happen.
The plan was delayed and left DC 90 minutes late. However, it showed a 20 minute delay on the delta app, then a 12 min delay. It turned out to be an hour delay. I found out where the plane was with flightaware. Stop keeping customers in the dark about what is going on.
Everything went smoothly, although the usual gripes about airline travel were still present: the boarding process is inefficient, the snack selection is limited, and so on. Since there was extra space on the flight, the gate agent rearranged many people's seats to put people on the aisles and windows, leaving the middle seats empty, as much as possible, which was pretty great.
Landed without a gate ready. Plane is extremely old and dirty.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
The staff was nice. I appreciated that I was able to take an earlier flight, even though it was last minute. The boarding process felt rather chaotic.
Overall a good experience, however Wifi was not working on the flight.
Delayed flight. Missed connection, AA put us on a later connecting flight. The connection flight was delayed 4 times and we had to deplane. Didnt get home until 3am, when I was supposed to be home at 8:30p. Zero compensation offered from American. I would not fly them again.
It was good. However, I didn’t expect for a delayed flight. Need to catch bus or ride going to Bakersfield since I need to be there the funeral of my Uncle.
No gate in Rome. Had stairs. Got separated from my wife in a wheel chair. Customs was a zoo. If AA doesnt have landing rights, it should be advertised.
The captain announced to the cabin there would be a delay because they observed a "cut" on a tire during precheck that needed to be cleared by maintenance. We were delayed during this inspection and allowed to proceed after maintenance "measured the cut and decided it was acceptable". My complaint is not about the delay or due diligence. I wish the captain had been more generic when making his announcement. I was a nervous wreck all the way to Charlotte worried that we would have a blowout when landing!
Flight was delayed and they gave up my seat on my connection, even when I could still make the flight
Flight was delayed. No urgency by American Airlines team to assist those with connecting flights. It was basically you are on your own to run through the terminals to try and make your connection. Thanks, Mary
I have never been assaulted they way I was today in Charlotte - shame on American
One of our group members was struggling to walk. In Charlotte we asked for a wheelchair and she was accompanied by Desmond. I was impressed by his patience and attention. In Boston she received the same service. I didn’t get the name of the helper but she went above and beyond in assisting us. A great AA service
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
Flight and attendance were very good we had 2 hour delay that took the shine of it
After 3 hours of delays, they ended up cancelling my flight. And although I could purchase one-way tickets to get to my destination, they would not offer me these flights as compensation for the cancelled flight, and I didn't end up making it home until 13 hours after I was originally supposed to arrive. It made for an extremely strenuous end to an otherwise good trip.
Be careful about the bad policy and when purchasing seats
Very disappointed with premier lounge. Food selection very poor, both coffee machines out of order. For the price you charge for an upgrade, the seats don’t fully recline, movie selection is old. Not very good value. Asian airlines are light years ahead at a more affordable price.
The seat design in the premium economy section leaves virtually no room under the seat to store a bag or purse. Other than that, it was a great flight. Arrived early.
The flight was delayed, but not for weather. We landed over 3hrs later than planned.
The stag were helpful, kind and liked the passengers. The plane was pristinely clean! Great flight!
My flight was delayed more than once, but Air Canada updated us regularly. Friends on other airlines had much worse experiences.
My ticket did not exist when I got to the airport. I had to book another flight and was still charged by Kayak
