|Flights Arrive in||San Francisco|
|Flights Depart from||Jeddah King Abdulaziz Intl|
This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!
The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk.
Flight crew were cordial
Heathrow was a nightmare, didn’t find out gate until a few minutes before boarding. Flight was delayed over 3 hours, communication was nonexistent. Flight was uncomfortable, seats were tiny.
I liked that the flight was not full, therefore allowing additional room.
However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.
Luggage did not get there. Still is missing. No food. No complementary beverage offered period. Lousy all around.
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