|Flights Arrive in||San Francisco|
|Flights Depart from||Middle East|
|Airlines||China Eastern, KLM, Austrian Airlines, Lufthansa, Delta, Air France, Turkish Airlines, British Airways|
Nothing much better but just slightly better than the long haul flight
Had to take a shuttle to the plane from the gate and walk up the stairs in the rain
Full plane yet service went well.
Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.
Nice new airframe, for what that's worth. Staff are attentive, friendly.
Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.
The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water
at least they gave us a voucher for a free dinner at the cafeteria in Macau
The attendants took great care of us. Super smooth flight.
We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!
Boarding was confusing and disorganized
Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either
Everything is top notch for an airline company.
Nothing.... I enjoyed every moment of the flight.
Flight was on time and we arrived on time Service was good and the crew was courteous and friendly
long layover before my next flight to Chicago
The boarding process was short and quick. Entertainment choices were excellent.
I was hoping for a more traditional Austrian meal but the food was just fine.
good food, drinks, good entertainment options
Service was outstanding!
Service was good and the crew was courteous and friendly
Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!
On time with good service.
Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room.
There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience.
The crew were very considerate. Also they have the best baby beds we have seen so far
The entertainment system was glitchy.
Crew and Food
DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND
Great service and timeliness.
I wasn’t offered earphone headset so I could not enjoy entertainment.
Customs massively backed up. Somewhat disorganized
The fact that I was so relaxed.
No drinks or snacks
Crews were nice
I was surprised by the amount of snacks and drinks on such a short flight.
Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !
I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare
Quiet! No noise-canceling earphones needed. Delicious food.
Dismal customer service
Missed this flight due a layover and had to wait in the airport overnight.
They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline.
I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening.
A great flight Thank you
Flight delayed over 100% Pilot couldn’t navigate turbulence without persistent discomfort Ground staff negligent/incompetent, bordering malicious
Nothing to say
Everything. Will never book AA/BA again. Ended up with 42 hours journey.
Premium Economy seating is very comfortable and the cabin service was excellent.
Despite the long layover, they managed to misplace one or bags at Heathrow.
Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process.
The movie selection did not seem extremely varied.
She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.
Boarding was confusing and disorganized
Food was excellent, frequent and filling
The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.
The boarding was easy and you didn't have to wait inline for that long
KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.
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