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Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.

The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.

JAL using the state of art A350-1000 for JFK to HND It’s a great plane to fly Very comfortable with lower cabin altitude Quieter cabin Wider seats Big tv screen Excellent service and catering

The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.

This flight was leg 2 of 2 leg journey. The staff at baggage re-drop in Tokyo were fabulous. Once at gate when time to board, had to take standing room bus to the tarmac to board. Did not like getting out to plane and having to wait 5 minutes until they opened bus door.

It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.

Allow gold card holders (Group 1) to board with their guest like other One World carriers do

Checked baggage process is confusing and time consuming especially when checking oversized bags. Very slow agents didn't help.

Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates

The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.