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I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!

Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.

As always, there is that one or two flight attendants that could be better.

Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.

I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.

ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.

The seats were broken for several of us on this flight not to mention dirty. Quite unacceptable for the price point and expectation level. The meat was so hard it could hardly be cut so terribly unappealing. The united lungs in SFO was dirty and the bathroom conditions were down right disgusting. Nothing about this experience makes me want to book with United again. Our experiences with business class on Lufthansa and British Airways far out perform United in comparison. Truly disappointing!

There is no entertainment on the media service provided, most of the Indians would love to watch Bollywood movies.

Matsuyama to Tokyo is basically a puddle jumper flight, so it was as good as one should expect. No meal, no entertainment, and none expected.

They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.