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On time. Convenience of a small airport. Excellent service from staff at check-in.

Although the crew was eventually very good, they complained loudly about EVERYTHING before the takeoff. Did not set the stage for a good trip in business class. The western meal choices were pretty mediocre as were the wine choices. We took an ANA flight to Tokyo and they were outstanding!

It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.

The neck support for the economy seats is poorly designed. It’s hard to sleep even on inclined position.

I liked the flight over all. Towards the middle of the flight. There was a flight attendant who felt like they were rushing to had out vegetarian wraps and said they were “sandwiches”. She also handed out hand we wanted the water but she was walked so fast we didn’t get any. We sat in the seat 45 E & D. And towards the last 30 minutes of the flight there was an announcement saying the crew would collect trash. No one ever came around. So held on to the trash until we landed and left in the seats.!

Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.

As always, there is that one or two flight attendants that could be better.

Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.

I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.

ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.