The over all experience was nice and the Hawaiian airlines personal was spot on for friendliness and help with my mom and her special needs and wheel chair assistance, it has made her first trip to Hawaii.
Food was yummie
More leg room would be nice
Loved the ease of boarding, the flight was on time, the crew were friendly and accommodating, the food was good and i was not as nervous as usual because the atmosphere was calm and welcoming.
i spent money to upgrade our seating. The upgrade was supposed to include an entertainment package, that never materialized. We entertained ourselves but it was disappointing.
Boarding was a breeze, seats were comfortable, crew was friendly and responsive, plane was early to destination and the flight was smooth.
The food seemed old and the promised entertainment package was not available. These are minor matters to me as the point is getting safely to our destination.
That there were movies to watch, even though not such great options
Lost luggage that was gate checked, paid $600 extra for upgraded seats and they weren't great. We had a window seat but there was barely a window.
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