Pros: "Crew members were so friendly!"
Pros: "On time and arrived early."
Cons: "Neck massage would be nice :)"
Pros: "Crew was excellent, boarding process was orderly and clearly explained."
Cons: "Seat too narrow."
Cons: "Nice plane. Decent leg room, pleasant flight."
Pros: "Leg room was good."
Cons: "No food service during flight."
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Pros: "Flight attendants were very nice."
Cons: "Flight was one hour delayed, on time would be better!"
Pros: "On time. Safe."
Cons: "Seperate seats with my traveling companion. No entertainment."
Pros: "It was on time and fast"
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Pros: "Crew top notch, they were professional. Always courteous and friendly. Luggage arrived on time from cruise ship."
Cons: "Nothing bad to say."
Cons: "Luggage was lost on arrival at Kalispell. Promised $25 refund but did not receive."
Pros: "The crew was very nice. Boarding went smoothly. Availability of free in-flight texting is a great benefit."
Cons: "Delayed takeoff for about 40 minutes after pushback from the gate, for de-icing, even though the temp was in the 40s"
Pros: "That I didn’t have to deal with too many people on the flight."
Cons: "I didn’t like that my cup of ice was taken away from me before finishing the ice to hydrate myself from the hangover."
Cons: "Gate misinformation snafu."
Pros: "Staff was great at calming nerves. First time flying overseas in almost 20 years"
Cons: "Leg room was minimal and choices for food were small compared to other airlines I flew with the same day."
Pros: "New airplane, friendly and engaging staff"
Pros: "Accommodated my disabled mother through the whole flying process. Thank you"
Pros: "The crew was very nice"
Cons: "We were delayed 7+hours!!!!"
Cons: "The fact you cancelled and booked me the next day without making any effort for a flight you cancelled because of crew shortages. I am highly unlikely to risk flying with Horizon Airlines again."
Cons: "Prop plane made a lot of noise- never was on one before"
Pros: "The flight was on time and the crew was efficient and courteous"
Cons: "Boarding was horrible (like most airlines), too many levels, and by the time we can board, we have a long wait in the loading corridor, at a standstill in the aisle. Seats are cramped and the only thing they offer to eat (free) is a small cookie. They charge too much for internet connection also. I wish airlines would just board from the last row forward, would speed the process up tremendously. I don't care about first class, MVP, military, families, they always seem to be in the front third, and that's what slows everything down."
Cons: "They cancelled my flight 2 days before departure and attempted to book me on another one that was unrealistic for me to make. This forced me to drive the 10 hours home-resulting in me missing a half day of work. Although I am obligated to uphold my commitment to flights booked they seem to have no sense of responsibility on their end."
Pros: "We missed our 8:10am filght out. After the pushing off of the plane, a very kind steward assisted us. Her co-worker was not so kind."
Pros: "Had a very smooth experience the whole way through. friendly and considerate flight attendants and flight attendant students. Very fun and enthusiastic pilot crew. Got two drinks! They came they multiple times."
Pros: "The plane arrived on time and we even landed a bit early to our destination! The crew was very friendly and helpful!!"
Pros: "Loved the planes- clean and roomy in regular seats! The flight attendants were awesome. We are spoiled for any other airline now.... ;-)"
Cons: "I wasn't allowed to check in at the kiosk because it was approximately 40 minutes prior to departure, and there were no ticketing agents operating the counter. When I asked the supervising TSA agent at Kalispell airport for help, he took my ID to the ticketing agent at the gate past security and asked her if she could check me in and print a boarding pass for me from there and she did not. I was traveling with two other people in my party, one of which checked in approximately 10 seconds before I did on one of the kiosks and the other checked in approximately 5 minutes before me. I had my flight booking confirmation email on my phone, my receipt for the $497 ticket, and I was very polite in asking for help and very polite in receiving the bad news. The Kalispell airport is very small (there are just 3 gates), so I understand that the ticketing agent in the gate may have been so busy that she couldn't use the computer and printer at the gate to check me in and print my pass, but as someone who works in customer service I must say I was extremely disappointed in the verdict of my dilemma. I maintain full responsibility that our group had made it to the airport with little time to spare, and could have prepared differently, but from what I witnessed between my group's experience and my own, there could've been a touch of customer service added to our experiences. When I called Alaska Airlines customer service to rework my flight, I was charged a $211 change fee. I called customer service 10 minutes before my flight's departure time, so I was very clearly not late, there was no line at the security checkpoint, and I could see that the other two people in my group made it through security and to the gate in no more than one minute. I explained that there was no ticketing agent at the main counter outside of security and that the agent at the gate did not see any possible solutions for me. To say the very least, I am extremely disappointed in my experience with Alaska Airlines and the Kalispell airport and am truly discouraged by the sense of entitlement that I felt from the airline employees, the TSA employees, and air transportation as a whole. Again, I maintain responsibility for my dilemma, but would expect actual customer service for someone who very clearly made a mistake but is being extremely polite and calm in asking for help in a situation where there was ample time to correct the mistake, especially since there were others in the party that had successfully checked in merely seconds before myself. I know that sadly, my shared experience won't make much of a difference in anything, but I can't stress the importance of customer service in this world where it's a dying practice. I'm certain there are employees with Alaska Airlines that would have handled the situation differently, but for this particular experience I will not be flying with them again."
Pros: "New equipment, excellent staff and good inflight entertainment."
Cons: "Boarding procedures seem old fashioned and inefficient."
Cons: "WiFi didn't work at all. Couldn't open any websites on Gogoinflight."
Pros: "The space, seat, cleanliness,friendly pilot, airport assistance, tsa wh helped me approx 4::30 pm at Ontario Airport but not the snotty one who tried to take my water bottle after flight delayed teo hours & had special permission to go back thru security to eat. Needed water bottle because diabetic & recovering from pneumania. Did not like the patting down because I had a Kotex pad on. Wierd. Love flying Alaska Air."
Cons: "Flight was delayed."
Pros: "Short flight so need for food. Crew were friendly and professional. The plane was clean and flight on time"
Cons: "Plenty of leg room, didn't feel crowded, but the seats were so hard and it hurt my back. Glad it was a short flight"
Pros: "Flight on time and not over booked. Informative captain. Excellent prices."
Cons: "Lacking elbow room."
Pros: "It was all good but I thought that if I flew 1st class that I would have been told that I had use of the lounge..which no one did. So I sat with the "others" waiting at the gate."
Cons: "On my return ( still flying 1st class ) I had a 15 hour layover. I wanted to use the lounge but was denied access since my flight wouldn't leave until the next day. In my opinion, if someone wants to fork out the price to fly first class.. they should waive THAT policy. So, I spent the night with all 'the others' hating Alaska and it's short sighted policy. I could have used the lounge for 1.30 hrs the next day..if I wasn't so busy hating them."
Pros: "The flight was short"
Cons: "Flight is overcrowded and they allow too many too large carry-ons, which delays boarding and makes for an uncomfortable flight, and this is all caused by the Alaska baggage fees for checked bags."
Cons: "The short seat belts"
Pros: "This is the 8th flight I've had with Alaska and I only have one complaint to be honest."
Cons: "Both of my flights stated we would board by a certain time but instead we boarded ten minutes before our departure time. This in turn made us late."
Pros: "The plane was very spacious and had a lot of leg room. The outlets were very useful."
Cons: "Nothing to complain about."
Cons: "It was not clear on what luggage was allowed until after I paid then I found out that luggage was extra for each suitcase. This should be Honest policy where you show innocent people that the luggage is not included and not wait until after they pay"
Pros: "Great service. Comfortable seat."
Cons: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Pros: "Alaska Airlines makes it very easy to board the plane, especially if you use theor app. After checking in, you can pay for bags and get an electronic boarding pass on your phone. Very efficient!"
Cons: "The food on the flight was very limited unless you wanted to purchase something. Can't expect much from a shorter flight like I had, but more options would have been nice."
Cons: "Missed my flight because of their staff"
Cons: "I've flown with many airlines and the one thing that I appreciate the most when flying is having the ability to watch programs from the televisions on the back of the headrrst."
Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."
Take off and landing were ATROCIOUS.
Great stress free experience
Food of poor quality Entertainment video and constantly cutting out even after several reboots Dated equipment.
Arrived 20 minutes earlier,
The flight attendant who served snacks/drinks on the MSP-BDL flight on Monday Jan. 31 was SUPERB. I am deaf and it is impossible to communicate with people wearing masks. She didn’t skip a beat, or look frustrated (or disdainful)… she just immediately set to typing/texting notes with me on my phone! <3
Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Pros: "Comfy without the middle seats being filled! Good entertainment and inflight wifi!"
Cons: "So over gold fish and biscoff cookies! I know with Covid it really affected meal service but Delta’s meal service is pathetic!"
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "The seats could have been more comfortable"
Pros: "Great crew, snacks, comfortable flight."
Pros: "Comfortable aircraft. Great crew."
Cons: "can't think of anything"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."
Pros: "Flight was above average, on time"
Cons: "Nothing really. It was a short flight"
Pros: "Crew was very sweet"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "The seat was horribly crunched, especially for the 6'4" guy sitting next to me"
Cons: "the only complaint is the inadequate space in the seat for 9 hours. In the connection flight from Detroit to Denver I sat in Comfort + and it was great."
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Cons: "Nothing. Delta did very well with this one."
Pros: "The boarding process was smooth ."
Cons: "The cleanliness of the seat and tray area."
Pros: "great trip and crew"
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Pros: "Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Flight was very quick. Boarding was very fast for such a small plane."
Cons: "Turbulence. Tiny carry-on area, tiny bathroom. Makes sense for such a small plane though."
Pros: "Staff very courteous and professional"
Cons: "Plane was old flight was right on time"
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Great movie selection"
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Pros: "Great polite and personable crew. Quality food snacks that accompany the beverage."
Cons: "The seats weren’t very comfortable or spacious. And the get your seat at the gate process is a little unclear"
Pros: "Staff was awesome."
Cons: "The plane was an older plane and just not as comfortable."
Pros: "I got upgraded to a Delta Comfort+ seat. This gives me more space and more comfortable."
Cons: "Was not given a chance to select seats in advance. Also was not advised where I should go to get my boarding pass because there is no China Southern counter at Detroit airport."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Pros: "Pleasant staff on board, great pilot for getting us through some horrific turbulence."
Cons: "Delayed 2 hours. Worst turbulence of my life. Long time flyer but never experienced anything like that."
Pros: "Inflight entertainment"
Cons: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
Pros: "Cramped hot plane sitting in sun for half hour with no announcements"
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
The flight was delayed by nearly 5 hours with 4 different delays posted. It was especially insulting when the next flight to the same destination by the same airline in the next boarding area took off at its scheduled time while we were left watching them leave. I guess the airline would rather have 1 really late flight than 2 moderately late flights.
Missed a connection and had to to reschedule flight., because flight attendant didn't show up
WI-FI Connection needs to be more secure
Pros: "The flights were good and on time."
Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "The crew were very attentive"
Cons: "Gate confusion, boarding issues, company food policies"
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "No delays in not losing my luggage"
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Cons: "The constant updates on delays was pretty miserable."
Cons: "Everything, especially an AA customer representative. Very rude, inconsiderate, and unprofessional."
Cons: "Flight delayed over 2 1/2 hrs causing missed meetings"
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "Wait staff we exceptional."
Cons: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
Pros: "great trip and crew"
Pros: "great trip and crew"
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Cons: "Flight was delayed"
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Cons: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."
Pros: "Best crew on American Airlines. Very friendly. They moved me to middle row with empty seats and I was able to lie down and stretch my legs. Being 67 years old I really appreciate that kind of attention given to me. After I woke up stewardess came and asked me if I was able to sleep well and gave me ice cream and coffee . You don't get that kind of personal attention anywhere else. Great job!!"
Pros: "Excellent. on Time. Friendly crew"
Pros: "Planes were punctual and smooth flight"
Cons: "don’t know! didn’t get to phoenix because of plane issues"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "I liked how attentive the flight staff was to my 6yeat old niece who was flying for the first time. They even let her talk to the pilots in the cockpit and gave her extra snacks from First Class!"
Pros: "Very quick fight. Faster than anticipated arrival"
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Cons: "Unbelievably poor customer support. They accidentally canceled my flight and when I tried to retrieve my seat back, the lady was taking it as somebody else problem... If the AA was the one made an error of canceling my seat, I wished they would show at least an attitude of taking responsibility to fix the problem."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Personell at Bagage drop was nice"
Cons: "First the time between connection flights was very short. Then after just making the. Innextion sat for almost 2 hours on board . Missed introductory lunch for my new summer job at my college -"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "Flight attendant was good"
Cons: "Everything else needed improvement"
Cons: "The flight was delayed, the first most important part is to depart on time keeping in mind the customers schedule as well that are travelling with the airline. No communication between the airline and ground department, was not happy at all and probably not fly unites again. Also they charge bags?"
Pros: "No delays all on time United gets A+ for service"
Cons: "Delayed by 15mins"
Cons: "The seats are incredibly cramped. Also, they want $10 for 4.5 oz of cheese and crackers. Rip off."
Pros: "Arrived a little early!"
Cons: "7/8 size Brazilian airplane."
Pros: "Same as above. Nothing to add"
Cons: "Late to board. Slow to run through safety. Late late late"
Pros: "The flight was fast."
Cons: "The flight attendant was an angry person. Her attitude was appalling."
Pros: "Everything ran on time and the staff was very friendly."
Pros: "Although there was a slight delay, the flight was pleasant and the service very nice. We got twice something to drink and a snack. For the short flight, quite remarkable."
Cons: "Everyting was fine"
Pros: "it was ok just a long flight"
Cons: "food too high"
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Cons: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Pros: "Everything was on time!"
Pros: "I was impressed that he came into the cabin to talk to us face-to-face instead of just over the intercom. He was friendly and humorous at boarding, and completely serious when he needed to divert. Explained clearly why and kept us informed of next steps."
Pros: "The Crew attention was nice and very proffessional. Good coffee"
Cons: "We are very tired and the airplain isn't comfortable."
Pros: "Seat flight comfort"
Cons: "TSA, food was bad in first class,"
Pros: "How smooth and fast everything was"
Pros: "The people on the flight with me"
Cons: "Landing poor route and way to much turbelance worst flight I've ever been on. As well as I was almost late for my other flight because the pilot took forever to get to the gate"
Pros: "Flight was a bit bumpy but staff was helpful and not deterred from providing great service."
Pros: "Great, friendly service Smooth flight"
Cons: "Nowhere to plug in phones or iPads. Snacks were marginal"
Cons: "Bag was sent LAX. I have very important documents and items in my bag. Still waiting on it to arrive..."
Cons: "Kept me keep waiting for aircraft for 4 hours and toward the end told me that the flight got cancelled. Then they scheduled me to the 10:45pm flight, and the aircraft didn't come in till 12:40am. I've been waiting at the airport for more than 13 hours"
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Cons: "It was a very small plane."
Cons: "The customer service and lousy desk agent made my flight that much worse after flat out ignoring me."
Pros: "The flight was very smooth and fast. Great crew!"
Cons: "The food is terrible! Why give out anything?"
Cons: "The old old plane that I flew the 1st leg of my trip. Not having TV or movie screens."
Cons: "Plane got super delayed last minute without notice until arriving there at the gate."
Pros: "Appreciative of friendly and professional crew"
Cons: "seat didn't recline"
Pros: "Awesome stewardess Donna gave me the opportunity to find a clear row to myself for more room being a wider guy and was an all around class A attendant. Excellent hospitality, thank her much. And thank the crew for such a smooth flight!"
Pros: "Flight was on time, crew was nice."
Pros: "Some gate agents were very helpful and friendly with making (gratis) layover changes due to weather issues in my original layover city."
Cons: "They don't assign seats ahead of time, in FCA...too much "juggling" people around prior to boarding."
Pros: "The employees were very helpful."
Cons: "Leg room was good in exit row seat but the seat itself was awful. Very uncomfortable. Having flown in exit row sests before was surprised at hiw bad it was."
Cons: "Constant updates, saying more delays"
Cons: "My luggage got soaked in overhead compartment. Signed rare book was ruined by another passengers' luggage that leaked liquid and soaked my bag and contents inside."
Cons: "Everything was good"
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Pros: "Fast flight, friendly and funny crew."
Pros: "The crew was very friendly and caring"
Cons: "I was at the gate 15 minutes like it says on the ticket which never happens because I'm always about half an hour to 45 mins early but when I got there they had given myou seat away that was not cool"
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Cons: "Yet another delay.."
Pros: "Google service on United Airlines not pleasant in the flights were delayed all the time"
Cons: "Bad experience flying with United Airlines sorry"