Flight attends spent all his time playing on his phone, I expect more for first Class 😡
Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "All the attention bestowed upon me"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Cons: "Flight delayed 2 hrs"
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Good uneven full flight"
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."
Pros: "The flight was short"
Cons: "I absolutely HATE aisle seats. The crew brush pass you putting all of there private body parts on you and they will absolutely run over you with that metal cart. It’s so unprofessional. They brush pass you with their butts, crouch area, and hands all over you. Awful experience"
Cons: "The flight left late, and got into San Diego late. By the time we landed I was unable to get my rental car. The car rental places were closed."
Pros: "The flight crew were Amazing on both flights. Seating was good on the 1St flight, I got the aisle seat, 2nd flight was little cramped “middle seat” I’m 6’3”. The flight was only and hour so not bad. Overall it was good."
Cons: "About 2more inches in the seating for long legged people taller than 5’8”. I’m 6’3”. So pretty cramped if not in an aisle seat."
Pros: "The flight out of MCI was delayed... no employee appeared before the actual loading time..so no one knew what was happening until it was time to Board. When the agents finally arrived they seemed very “disorganized” and confused and did a poor job explaining the delay... and once the gate change was"
Cons: "Continuing... was announced they were rude about explaining the gate change, then no one was at the new gate, was a chaotic mess off people all crowding trying to board, the agent yelled “GET IN ONE LINE!” as if we were all idiots... plane was uncomfortable... I stood up to use the restroom, and a"
Cons: "No cost for carry on bag"
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Cons: "Wasn't able to check in due to frontier merchant difficulty and couldn't get on the flight wouldn't allow to pay for seats"
Cons: "Delayed with no reason which costed me more money as I didn’t get home until 3am"
Pros: "The price."
Cons: "Uncomfortable non-reclining seats, inconsistent delay notifications, no audio or visual options on flight."
Pros: "Very smooth flight"
Cons: "Charged for every little thing"
Cons: "I was unable to board my flight because the individual attending the desk for check-in left more than 45 minutes before the flight. I was unable to get my boarding pass and in addition, could not check in my bag as I paid for it. I was forced to purchase a flight double the price on a different airline in order to make it back to NYC in time for my interview the next morning. I am absolutely horrified at my experience -- I am a recent graduate in the process of looking for a job and should not have had such a horrible flying experience. I would like a refund."
Cons: "The check-in process didn't work and was confusing. Every time I tried to check a bag and pay the reduced fee, the website returned me to the window asking for username and password again. I could not check-in on line and had to pay full fee for checking my bag. I was frustrated and at the airport there was no consideration for giving me the reduced fee in light of the website malfunctions by the agent checking me in. Also, the steps during the check-in was confusing - trying to sell upgrades etc, instead of just taking you thru the check-in steps."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Pros: "No snacks, no movies,...great fare! Flights on time!!"
Cons: "Pay for all snacks. Cup of water free"
Cons: "The attendees left the counter early and I was not allowed to board."
Cons: "Seats were about 1.5" thick plastic, rigid, with no padding. Felt like a military transport. Advertised as the cheapest fare, but with the luggage addon for carryon and checked - was not the cheapest"
Cons: "The only bright spot was your great crew. First, Frontier doesn't even staff its ticket counter at MCI, so, heaven forbid there's an accident on the highway and we're a couple of minutes late, we can't even get through security. That's beyond annoying. Frontier charges for everything. For seats. For bags. For drinks. For food. So, after a haphazard boarding process and ending up in a middle seat, I flew on a lawn chair. Thankfully, it was a short flight. I enjoyed a tiny cup of water and opted not to spend $2.99 on another beverage. All of that, I knew about in advance and expected. I was thinking "at least my flight was cheap..." At the end, Southwest would have even been cheaper. I also didn't realize Frontier couldn't even be bothered by the basics. For example, opening the door when we arrived in Denver. We were on time. We waited on a gate, which is annoying, but not unusual, but then, after we pulled up to the gate, we waited ANOTHER 15-20 minutes in a roasting hot plane. JUST for someone to open the door to permit us to deplane. One of my fellow passengers quipped: "Are they going to make us pay to get off the plane?" Funny, sarcastic, but a sentiment many of your passengers shared. We finally exited the plane, and I waited on my bags--the ones I'd spent $75 to check. There was no information. No announcement. No update. The supervisor truly didn't even know what was going on. An HOUR AND A HALF later, the supervisor said, "I think your bags are still on the plane. We're short staffed, so another supervisor and I will go help unload them" Seriously? At what point did unloading bags become optional? We finally got our bags, and I'm the one who finally told the supervisor that bags from Kansas City were beginning to arrive. She announced it to the rest of the grumpy crowd. It was much worse with the cranky kids waiting on their strollers and carseats. I fly this route often. I arrived home AFTER I usually do on the much later Southwest and United flights. My fiance and I are traveling back and forth DEN-MCI/MCI-Denver often. We no longer even look at Frontier as an option when booking our tickets"
Pros: "Frontier is best kept secret ever. I plan to fly with you a lot in the future if the deals continue to be as good as it was for this flight. No hassle checked and carry on baggage fee was really great. I also must boast that the seat selections for me and my wife were outstanding!!"
Cons: "That I had not been hearing much about Frontier for the past several years."
Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"
Pros: "It was inexpensive."
Cons: "I did not know that I was going to be charged to take even a carry-on on the flight. That added $70 to my total. Had I known that I would have gone with a more comfortable airline for less that included a carry-on."
Pros: "The flights were on time."
Cons: "The seats were in comfortable. They charge for baggage whether you check or carry on. They don't send emails to allow check in by phone or computer if you buy your ticket on the internet. Bag check fees are too expensive. You have to pay for all beverages. When all things are considered, when the tickets cost the same amount, there's no reason to pick frontier."
Pros: "It was quick"
Cons: "The charge for carry on"
Pros: "The airline crew did a good job."
Cons: "First unexpected costs were not revealed at booking, price for the trip does not include your Carry-on bag. If you want to check in early there is a per seat charge otherwise it's assigned seating by them. We stood in line @ the Frontier counter to check baggage for 1 hour!!! It was understaffed and poorly organized. Then it took another half hour to get through TSA; not Frontiers fault. By the time we got to our gate we were already impatient to get it over with. Boarding was slow as many passengers with window seats came on last forcing a constant reshuffling of passengers. While the crew was competent, all the other problems made the flight very mediocre."
Pros: "MCI departure efficient"
Cons: "DIA tarmac delay, unable to get to gate"
Cons: "Dumped in Atlanta at 3 am (6 hours late) on concourse E after the trains were shut down. Instead of having a shuttle bring us to the front we had to walk to baggage claim. It took nearly 45 minutes. There was no notice and no help for elderly people. Thanks Frontier."
Pros: "The price until I had to pay for a carry-on bag"
Cons: "Very few things are appealing about this airline."
Cons: "They changed their seats, less room, less comfortable, tray tables are tiny, they nit pick and charge for EVERYTHING. They purport to be a discount airline, but in reality they're just a money-grubbing company who nickels and dimes their customers while providing a much worse product than they did before. I will not be flying Frontier ever again."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "I paid for a better seat in the stretch seating and it was very comfortable with a lot more leg room."
Cons: "My flight to Kansas City was one hour late in leaving. No information was given to us about updates or why? My return to Denver was over 2 hours late. Once again, no updates or why? Southwest gives you peanuts, crackers and a free soft drink. You have to pay for everything on Frontier At the baggage claim we waited a long time. The information board showed our flight at #3. After a long time a passenger yelled to all of us, "hey, it is down here at a difference place.""
Pros: "Friendly flight attendants, quick boarding."
Cons: "Waiting game for a gate to open up."
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Pros: "I like the low fare and the non-stop flight. The low fares made it possible for me to fly to Atlanta, GA, for an emergency, and money wasn't an issue!"
Cons: "Frontier airlines has left an unforgettable experience to cherish in the years to come. I can say it was undoubtedly one of the impeccably worst airlines to travel ever. My flight was scheduled to travel from Kansas City to Chicago at 7:23 pm on Thursday. Initially I got an email from them saying the flight has been delayed and the new departure time is 9:45 PM. When I searched about it in GOOGLE it showed me that the flight has been cancelled, Furiously I called the customer service and they weren't even having an idea about the flight getting delayed in the first place. I had to travel to airport which is 50 miles from my place just to know that the flight got cancelled and the next flight is on Sunday. Due to their technical failure, I had to wait till Sunday to board a flight to Chicago(They gotta be kidding, wait 3 days to board next flight). I had to cancel few other flights, meetings and hotels as I am not able to board this obnoxious flight. Overall, The customer service is lackluster . Their website is very slow and has false information. The refund process is bad. They dont even intimate you through email if the flight is cancelled I am referring this airline to all my colleagues and friends. If you have a lot of money for procrastination, you are welcome to travel with this airline."
Cons: "Uncomfortable seats, drinks aren't complimentary, paying for carry on luggage"
Cons: "Seats. Fees associate with bags. Customer service"
Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."
Cons: "Arrived half an hour early but my seat was already sold. Wasn't offered to be put on a different airline and didn't feel like I was cared for as a customer."
Pros: "not much"
Cons: "poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Cons: "I didn't like the terrible turbulence which we had on May26th. I know that was not the airlines fault, but it seemed excessive to be on the tarmac for over 2 hours and being over three hours late in getting to the gate. It was the airlines fault that I had to pay $40.00 to check a small bag and that we only got a half cup of water after the long delay."
Cons: "Flight Attendant was rude"
Cons: "Lots of extras charges, rude staff, and delayed for six hours. Worst flight ever."
Cons: "Customer service was rude. Seats were ironing boards with pleather covers, we were all especially jammed in. Airline crew was not pleasant. The best thing was when it was over."
Cons: "Being charged $45 to carry on a bag. Ridiculous."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"