When I had to change my wife's ticket due to an emergency, we were charged over $415.00. That is unfair.
Not bad entertainment, but too many ads...
Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,
Quiet night flight, friendly service and ok entertainment.
No surprise but food definitely nothing special, disliked big fees for baggage.
Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine
Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover
Maybe that they charge fo everything.
Flight was delayed 4 hours
Delayed 4 hours
Spirit agent didn't bother checking bag dimensions and forced to pay for the bag.
From the moment I checked in the limit for bags was 40 I s not 50 I s. The bag price to check one normal was 50$ plus 30$ if it was under 50 not 40. The customer service could not have been more rude the flight was delayed 6 hours for “crew “ reasons. We were given only $7 to use and. Or bing eas openfor food. Awful experience never want to fly again.
I had to pay more for the nicer seat but it was worth it.
I had to pay for early boarding. I had a medical bag that I wanted to ensure was stowed in a safe place. They never called the early boarding for those that paid. They called those who needed assistance, military and those who were previously on the plane. Then all passengers. If you wanted a refreshment you had to pay for that choosing from a really dirty menu. I flew home on American Airlines, paid the same fare as Spirit, had a comfortable seat I didn't pay extra for and was also given drink and snack included. It was all considered cheaper than flying Spirit and less frustrating.
seat and seating was nice, boarding was efficient, movies okay
while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful
The actual flight was fine. But leading up to it not so much.
Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris.
The flight itself was fine
I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying.
YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel.
LAX is not a convenient airport at all.
The calmness and assurance from the cockpit was promising
Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency.
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